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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
161371419
Unique Id: 161371419 • Date: 2024-11-25T00:00:00.000 • Time: 12:53:21 PM
Unique Id
161371419
Date
2024-11-25T00:00:00.000
Time
12:53:21 PM
Date Time
2024-11-25T12:53:21.000
Inquiry Name
FDNY Violation
Brief Description
Learn about violations issued by the Fire Department and how to correct them.
161371420
Unique Id: 161371420 • Date: 2024-11-25T00:00:00.000 • Time: 12:54:04 PM
Unique Id
161371420
Date
2024-11-25T00:00:00.000
Time
12:54:04 PM
Date Time
2024-11-25T12:54:04.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
161371421
Unique Id: 161371421 • Date: 2024-11-25T00:00:00.000 • Time: 12:54:05 PM
Unique Id
161371421
Date
2024-11-25T00:00:00.000
Time
12:54:05 PM
Date Time
2024-11-25T12:54:05.000
Inquiry Name
Unemployment Insurance
Brief Description
Learn about filing an unemployment insurance claim.
161371422
Unique Id: 161371422 • Date: 2024-11-25T00:00:00.000 • Time: 12:54:36 PM
Unique Id
161371422
Date
2024-11-25T00:00:00.000
Time
12:54:36 PM
Date Time
2024-11-25T12:54:36.000
Inquiry Name
Dead Animal on Public Property
Brief Description
Report a dead animal in a public place, including sidewalks, highways, and parks.
161371423
Unique Id: 161371423 • Date: 2024-11-25T00:00:00.000 • Time: 12:49:12 PM
Unique Id
161371423
Date
2024-11-25T00:00:00.000
Time
12:49:12 PM
Date Time
2024-11-25T12:49:12.000
Inquiry Name
Home Repair Assistance for Seniors
Brief Description
Learn about free home repair for a low-income or moderate-income senior age 60 and older.
161371424
Unique Id: 161371424 • Date: 2024-11-25T00:00:00.000 • Time: 12:47:53 PM
Unique Id
161371424
Date
2024-11-25T00:00:00.000
Time
12:47:53 PM
Date Time
2024-11-25T12:47:53.000
Inquiry Name
Property Tax Payment Assistance
Brief Description
Get help with a property tax payment problem.
161371425
Unique Id: 161371425 • Date: 2024-11-25T00:00:00.000 • Time: 12:53:38 PM
Unique Id
161371425
Date
2024-11-25T00:00:00.000
Time
12:53:38 PM
Date Time
2024-11-25T12:53:38.000
Inquiry Name
Fire Hazard
Brief Description
Report a potential fire hazard.
161371426
Unique Id: 161371426 • Date: 2024-11-25T00:00:00.000 • Time: 12:49:04 PM
Unique Id
161371426
Date
2024-11-25T00:00:00.000
Time
12:49:04 PM
Date Time
2024-11-25T12:49:04.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give a complaint, compliment, or comment on the service provided by City Agencies and their employees.
164015400
Unique Id: 164015400 • Date: 2025-07-23T00:00:00.000 • Time: 11:54:46 AM
Unique Id
164015400
Date
2025-07-23T00:00:00.000
Time
11:54:46 AM
Date Time
2025-07-23T11:54:46.000
Inquiry Name
Pothole or Cave-In on Street
Brief Description
Report a pothole or cave-in on a street.
164015426
Unique Id: 164015426 • Date: 2025-07-23T00:00:00.000 • Time: 12:03:52 PM
Unique Id
164015426
Date
2025-07-23T00:00:00.000
Time
12:03:52 PM
Date Time
2025-07-23T12:03:52.000
Inquiry Name
Food Establishment Permit
Brief Description
Apply for or renew a permit to run a restaurant or other eatery.
159941502
Unique Id: 159941502 • Date: 2024-07-26T00:00:00.000 • Time: 1:03:19 PM
Unique Id
159941502
Date
2024-07-26T00:00:00.000
Time
1:03:19 PM
Date Time
2024-07-26T13:03:19.000
Inquiry Name
Homeless Shelters
Brief Description
Apply for homeless shelter intake.
156041874
Unique Id: 156041874 • Date: 2023-09-05T00:00:00.000 • Time: 2:28:31 PM
Unique Id
156041874
Date
2023-09-05T00:00:00.000
Time
2:28:31 PM
Date Time
2023-09-05T14:28:31.000
Inquiry Name
Coronavirus (COVID-19) Testing
Brief Description
Get a COVID-19 test.
166465923
Unique Id: 166465923 • Date: 2026-03-30T00:00:00.000 • Time: 8:57:33 AM
Unique Id
166465923
Date
2026-03-30T00:00:00.000
Time
8:57:33 AM
Date Time
2026-03-30T08:57:33.000
Inquiry Name
Property Tax Payment
Brief Description
Pay a property tax bill.
157748426
Unique Id: 157748426 • Date: 2024-01-24T00:00:00.000 • Time: 4:15:23 PM
Unique Id
157748426
Date
2024-01-24T00:00:00.000
Time
4:15:23 PM
Date Time
2024-01-24T16:15:23.000
Inquiry Name
Federal Tax
Brief Description
Learn about federal taxes for individuals.
164015458
Unique Id: 164015458 • Date: 2025-07-23T00:00:00.000 • Time: 12:04:51 PM
Unique Id
164015458
Date
2025-07-23T00:00:00.000
Time
12:04:51 PM
Date Time
2025-07-23T12:04:51.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in an apartment, public area, or entire building of a privately-owned residential rental building.
157748496
Unique Id: 157748496 • Date: 2024-01-24T00:00:00.000 • Time: 4:20:58 PM
Unique Id
157748496
Date
2024-01-24T00:00:00.000
Time
4:20:58 PM
Date Time
2024-01-24T16:20:58.000
Inquiry Name
Birth Certificate Order
Brief Description
Get a copy of a birth certificate.
164015527
Unique Id: 164015527 • Date: 2025-07-23T00:00:00.000 • Time: 12:07:22 PM
Unique Id
164015527
Date
2025-07-23T00:00:00.000
Time
12:07:22 PM
Date Time
2025-07-23T12:07:22.000
Inquiry Name
Domestic Violence
Brief Description
Report domestic violence or get counseling, support, and shelter for victims.
166466035
Unique Id: 166466035 • Date: 2026-03-30T00:00:00.000 • Time: 9:06:25 AM
Unique Id
166466035
Date
2026-03-30T00:00:00.000
Time
9:06:25 AM
Date Time
2026-03-30T09:06:25.000
Inquiry Name
Water Main Break
Brief Description
Report a possible water main break.
157748572
Unique Id: 157748572 • Date: 2024-01-24T00:00:00.000 • Time: 4:14:40 PM
Unique Id
157748572
Date
2024-01-24T00:00:00.000
Time
4:14:40 PM
Date Time
2024-01-24T16:14:40.000
Inquiry Name
Child Safety
Brief Description
Learn about child safety.
159941639
Unique Id: 159941639 • Date: 2024-07-26T00:00:00.000 • Time: 1:21:58 PM
Unique Id
159941639
Date
2024-07-26T00:00:00.000
Time
1:21:58 PM
Date Time
2024-07-26T13:21:58.000
Inquiry Name
Homeless Assistance
Brief Description
Get help for a homeless person.
164015599
Unique Id: 164015599 • Date: 2025-07-23T00:00:00.000 • Time: 11:58:08 AM
Unique Id
164015599
Date
2025-07-23T00:00:00.000
Time
11:58:08 AM
Date Time
2025-07-23T11:58:08.000
Inquiry Name
Parking Ticket or Camera Violation Assistance
Brief Description
Get help with a parking or camera violation payment, dispute, or status.
166466084
Unique Id: 166466084 • Date: 2026-03-30T00:00:00.000 • Time: 9:06:23 AM
Unique Id
166466084
Date
2026-03-30T00:00:00.000
Time
9:06:23 AM
Date Time
2026-03-30T09:06:23.000
Inquiry Name
Homeless Shelters
Brief Description
Apply for homeless shelter intake.
157748593
Unique Id: 157748593 • Date: 2024-01-24T00:00:00.000 • Time: 4:25:17 PM
Unique Id
157748593
Date
2024-01-24T00:00:00.000
Time
4:25:17 PM
Date Time
2024-01-24T16:25:17.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
156042030
Unique Id: 156042030 • Date: 2023-09-05T00:00:00.000 • Time: 2:38:40 PM
Unique Id
156042030
Date
2023-09-05T00:00:00.000
Time
2:38:40 PM
Date Time
2023-09-05T14:38:40.000
Inquiry Name
Birth Certificate Order
Brief Description
Get a copy of a birth certificate.
158000235
Unique Id: 158000235 • Date: 2024-02-14T00:00:00.000 • Time: 12:34:15 PM
Unique Id
158000235
Date
2024-02-14T00:00:00.000
Time
12:34:15 PM
Date Time
2024-02-14T12:34:15.000
Inquiry Name
Parking Ticket or Camera Violation Dispute
Brief Description
Fight a parking ticket or camera violation.
158000236
Unique Id: 158000236 • Date: 2024-02-14T00:00:00.000 • Time: 12:25:41 PM
Unique Id
158000236
Date
2024-02-14T00:00:00.000
Time
12:25:41 PM
Date Time
2024-02-14T12:25:41.000
Inquiry Name
Wellness Check
Brief Description
Call 911 to request a wellness check for someone you haven't been able to contact.
159941711
Unique Id: 159941711 • Date: 2024-07-26T00:00:00.000 • Time: 1:21:57 PM
Unique Id
159941711
Date
2024-07-26T00:00:00.000
Time
1:21:57 PM
Date Time
2024-07-26T13:21:57.000
Inquiry Name
Animal Abuse
Brief Description
Report abuse or neglect of an animal.
166466218
Unique Id: 166466218 • Date: 2026-03-30T00:00:00.000 • Time: 9:17:03 AM
Unique Id
166466218
Date
2026-03-30T00:00:00.000
Time
9:17:03 AM
Date Time
2026-03-30T09:17:03.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
159941834
Unique Id: 159941834 • Date: 2024-07-26T00:00:00.000 • Time: 1:32:05 PM
Unique Id
159941834
Date
2024-07-26T00:00:00.000
Time
1:32:05 PM
Date Time
2024-07-26T13:32:05.000
Inquiry Name
Drug Use
Brief Description
Report illegal drug use.
164015818
Unique Id: 164015818 • Date: 2025-07-23T00:00:00.000 • Time: 12:18:29 PM
Unique Id
164015818
Date
2025-07-23T00:00:00.000
Time
12:18:29 PM
Date Time
2025-07-23T12:18:29.000
Inquiry Name
Medical Record
Brief Description
Request a medical or health care record.
159941878
Unique Id: 159941878 • Date: 2024-07-26T00:00:00.000 • Time: 1:21:27 PM
Unique Id
159941878
Date
2024-07-26T00:00:00.000
Time
1:21:27 PM
Date Time
2024-07-26T13:21:27.000
Inquiry Name
Parking Ticket or Camera Violation Dispute
Brief Description
Fight a parking ticket or camera violation.
157748800
Unique Id: 157748800 • Date: 2024-01-24T00:00:00.000 • Time: 4:35:49 PM
Unique Id
157748800
Date
2024-01-24T00:00:00.000
Time
4:35:49 PM
Date Time
2024-01-24T16:35:49.000
Inquiry Name
Property Tax Payment
Brief Description
Pay a property tax bill.
158000264
Unique Id: 158000264 • Date: 2024-02-14T00:00:00.000 • Time: 12:32:00 PM
Unique Id
158000264
Date
2024-02-14T00:00:00.000
Time
12:32:00 PM
Date Time
2024-02-14T12:32:00.000
Inquiry Name
Trees and Sidewalks Repair
Brief Description
Learn about free repair for qualifying City sidewalks that are severely damaged by curbside tree roots.
158000265
Unique Id: 158000265 • Date: 2024-02-14T00:00:00.000 • Time: 12:29:23 PM
Unique Id
158000265
Date
2024-02-14T00:00:00.000
Time
12:29:23 PM
Date Time
2024-02-14T12:29:23.000
Inquiry Name
Building Ownership
Brief Description
Find out who owns a building.
157748837
Unique Id: 157748837 • Date: 2024-01-24T00:00:00.000 • Time: 4:37:42 PM
Unique Id
157748837
Date
2024-01-24T00:00:00.000
Time
4:37:42 PM
Date Time
2024-01-24T16:37:42.000
Inquiry Name
Quit Smoking
Brief Description
Get help to quit smoking.
166466390
Unique Id: 166466390 • Date: 2026-03-30T00:00:00.000 • Time: 9:18:43 AM
Unique Id
166466390
Date
2026-03-30T00:00:00.000
Time
9:18:43 AM
Date Time
2026-03-30T09:18:43.000
Inquiry Name
Pothole or Cave-In on Street
Brief Description
Report a pothole or cave-in on a street.
159941982
Unique Id: 159941982 • Date: 2024-07-26T00:00:00.000 • Time: 1:38:38 PM
Unique Id
159941982
Date
2024-07-26T00:00:00.000
Time
1:38:38 PM
Date Time
2024-07-26T13:38:38.000
Inquiry Name
Injured or Sick Animal
Brief Description
Get help for an injured or sick animal.
164015939
Unique Id: 164015939 • Date: 2025-07-23T00:00:00.000 • Time: 12:27:44 PM
Unique Id
164015939
Date
2025-07-23T00:00:00.000
Time
12:27:44 PM
Date Time
2025-07-23T12:27:44.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
164016002
Unique Id: 164016002 • Date: 2025-07-23T00:00:00.000 • Time: 12:30:18 PM
Unique Id
164016002
Date
2025-07-23T00:00:00.000
Time
12:30:18 PM
Date Time
2025-07-23T12:30:18.000
Inquiry Name
3-K Enrollment
Brief Description
Learn about 3-K enrollment.
159942050
Unique Id: 159942050 • Date: 2024-07-26T00:00:00.000 • Time: 1:42:11 PM
Unique Id
159942050
Date
2024-07-26T00:00:00.000
Time
1:42:11 PM
Date Time
2024-07-26T13:42:11.000
Inquiry Name
Food Establishment Permit
Brief Description
Apply for or renew a permit to run a restaurant or other eatery.
166466530
Unique Id: 166466530 • Date: 2026-03-30T00:00:00.000 • Time: 9:31:44 AM
Unique Id
166466530
Date
2026-03-30T00:00:00.000
Time
9:31:44 AM
Date Time
2026-03-30T09:31:44.000
Inquiry Name
Pothole or Cave-In on Highway
Brief Description
Report a pothole or cave-in on a highway.
159942158
Unique Id: 159942158 • Date: 2024-07-26T00:00:00.000 • Time: 1:45:52 PM
Unique Id
159942158
Date
2024-07-26T00:00:00.000
Time
1:45:52 PM
Date Time
2024-07-26T13:45:52.000
Inquiry Name
Foul Odor from Unknown Source
Brief Description
Call 911 to report a smell that's coming from an unknown source.
157749095
Unique Id: 157749095 • Date: 2024-01-24T00:00:00.000 • Time: 4:53:48 PM
Unique Id
157749095
Date
2024-01-24T00:00:00.000
Time
4:53:48 PM
Date Time
2024-01-24T16:53:48.000
Inquiry Name
Divorce and Separation
Brief Description
Get help with divorce proceedings.
161371579
Unique Id: 161371579 • Date: 2024-11-25T00:00:00.000 • Time: 1:01:22 PM
Unique Id
161371579
Date
2024-11-25T00:00:00.000
Time
1:01:22 PM
Date Time
2024-11-25T13:01:22.000
Inquiry Name
Paid Safe and Sick Leave
Brief Description
Learn about the Paid Safe and Sick Leave Law. Report an employer violating the law.
161371580
Unique Id: 161371580 • Date: 2024-11-25T00:00:00.000 • Time: 12:47:42 PM
Unique Id
161371580
Date
2024-11-25T00:00:00.000
Time
12:47:42 PM
Date Time
2024-11-25T12:47:42.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give a complaint, compliment, or comment on the service provided by City Agencies and their employees.
161371581
Unique Id: 161371581 • Date: 2024-11-25T00:00:00.000 • Time: 1:01:49 PM
Unique Id
161371581
Date
2024-11-25T00:00:00.000
Time
1:01:49 PM
Date Time
2024-11-25T13:01:49.000
Inquiry Name
Scaffold or Sidewalk Shed Complaint
Brief Description
Report a problem with a pipe scaffold, suspended or hanging scaffold, or sidewalk shed.
161371582
Unique Id: 161371582 • Date: 2024-11-25T00:00:00.000 • Time: 12:31:14 PM
Unique Id
161371582
Date
2024-11-25T00:00:00.000
Time
12:31:14 PM
Date Time
2024-11-25T12:31:14.000
Inquiry Name
Elevator or Escalator Complaint
Brief Description
Report a problem with an elevator or escalator.
164016114
Unique Id: 164016114 • Date: 2025-07-23T00:00:00.000 • Time: 12:11:13 PM
Unique Id
164016114
Date
2025-07-23T00:00:00.000
Time
12:11:13 PM
Date Time
2025-07-23T12:11:13.000
Inquiry Name
Noise from Business Equipment
Brief Description
Report noise from business equipment.
166466606
Unique Id: 166466606 • Date: 2026-03-30T00:00:00.000 • Time: 9:39:00 AM
Unique Id
166466606
Date
2026-03-30T00:00:00.000
Time
9:39:00 AM
Date Time
2026-03-30T09:39:00.000
Inquiry Name
School Zones
Brief Description
Find the zoned school for an address.
166466630
Unique Id: 166466630 • Date: 2026-03-30T00:00:00.000 • Time: 9:41:37 AM
Unique Id
166466630
Date
2026-03-30T00:00:00.000
Time
9:41:37 AM
Date Time
2026-03-30T09:41:37.000
Inquiry Name
Planned Water Shutdowns
Brief Description
Get a list of scheduled water main shutdowns and water disruptions.
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