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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
145997683
Unique Id: 145997683 • Date: 2021-02-13T00:00:00.000 • Time: 6:54:54 PM
Unique Id
145997683
Date
2021-02-13T00:00:00.000
Time
6:54:54 PM
Date Time
2021-02-13T18:54:54.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
145997684
Unique Id: 145997684 • Date: 2021-02-13T00:00:00.000 • Time: 6:50:32 PM
Unique Id
145997684
Date
2021-02-13T00:00:00.000
Time
6:50:32 PM
Date Time
2021-02-13T18:50:32.000
Inquiry Name
Social Distancing or Face Covering Complaint
Brief Description
Report a social distancing violation or a person who is not wearing a face covering in public.
145997685
Unique Id: 145997685 • Date: 2021-02-13T00:00:00.000 • Time: 6:48:34 PM
Unique Id
145997685
Date
2021-02-13T00:00:00.000
Time
6:48:34 PM
Date Time
2021-02-13T18:48:34.000
Inquiry Name
Coronavirus (COVID-19) Diagnostic Testing
Brief Description
Get tested for COVID-19.
145997686
Unique Id: 145997686 • Date: 2021-02-13T00:00:00.000 • Time: 6:54:54 PM
Unique Id
145997686
Date
2021-02-13T00:00:00.000
Time
6:54:54 PM
Date Time
2021-02-13T18:54:54.000
Inquiry Name
Towed Vehicle Reclaim from NYPD
Brief Description
Reclaim a vehicle towed or in the process of being towed by the New York Police Department.
145997687
Unique Id: 145997687 • Date: 2021-02-13T00:00:00.000 • Time: 6:54:20 PM
Unique Id
145997687
Date
2021-02-13T00:00:00.000
Time
6:54:20 PM
Date Time
2021-02-13T18:54:20.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give feedback on the service provided by City Agencies and their employees.
145997688
Unique Id: 145997688 • Date: 2021-02-13T00:00:00.000 • Time: 7:15:00 PM
Unique Id
145997688
Date
2021-02-13T00:00:00.000
Time
7:15:00 PM
Date Time
2021-02-13T19:15:00.000
Inquiry Name
Bulk Item Disposal
Brief Description
Learn how to get rid of bulk items. Schedule, reschedule, cancel, or check the status of a bulk item pickup appointment.
145997689
Unique Id: 145997689 • Date: 2021-02-13T00:00:00.000 • Time: 7:16:28 PM
Unique Id
145997689
Date
2021-02-13T00:00:00.000
Time
7:16:28 PM
Date Time
2021-02-13T19:16:28.000
Inquiry Name
Long Island Rail Road
Brief Description
Get information or make a complaint about the Long Island Rail Road (LIRR).
145997690
Unique Id: 145997690 • Date: 2021-02-13T00:00:00.000 • Time: 7:15:00 PM
Unique Id
145997690
Date
2021-02-13T00:00:00.000
Time
7:15:00 PM
Date Time
2021-02-13T19:15:00.000
Inquiry Name
Missed Trash or Recycling Collection
Brief Description
Report trash, recycling, or bulk items that were not picked up on your service day or scheduled appointment.
145997691
Unique Id: 145997691 • Date: 2021-02-13T00:00:00.000 • Time: 7:18:14 PM
Unique Id
145997691
Date
2021-02-13T00:00:00.000
Time
7:18:14 PM
Date Time
2021-02-13T19:18:14.000
Inquiry Name
Electronics Disposal
Brief Description
Learn how to get rid of electronics.
145997692
Unique Id: 145997692 • Date: 2021-02-13T00:00:00.000 • Time: 7:13:41 PM
Unique Id
145997692
Date
2021-02-13T00:00:00.000
Time
7:13:41 PM
Date Time
2021-02-13T19:13:41.000
Inquiry Name
Bulk Item Disposal
Brief Description
Learn how to get rid of bulk items. Schedule, reschedule, cancel, or check the status of a bulk item pickup appointment.
145997693
Unique Id: 145997693 • Date: 2021-02-13T00:00:00.000 • Time: 6:59:43 PM
Unique Id
145997693
Date
2021-02-13T00:00:00.000
Time
6:59:43 PM
Date Time
2021-02-13T18:59:43.000
Inquiry Name
Email Scam
Brief Description
Report a scam email claiming to be from the Department of Consumer Affairs.
145997694
Unique Id: 145997694 • Date: 2021-02-13T00:00:00.000 • Time: 7:23:18 PM
Unique Id
145997694
Date
2021-02-13T00:00:00.000
Time
7:23:18 PM
Date Time
2021-02-13T19:23:18.000
Inquiry Name
Stolen Property
Brief Description
Report stolen property.
145997695
Unique Id: 145997695 • Date: 2021-02-13T00:00:00.000 • Time: 8:12:33 AM
Unique Id
145997695
Date
2021-02-13T00:00:00.000
Time
8:12:33 AM
Date Time
2021-02-13T08:12:33.000
Inquiry Name
Missed Trash or Recycling Collection
Brief Description
Report trash, recycling, or bulk items that were not picked up on your service day or scheduled appointment.
145997696
Unique Id: 145997696 • Date: 2021-02-13T00:00:00.000 • Time: 8:08:26 AM
Unique Id
145997696
Date
2021-02-13T00:00:00.000
Time
8:08:26 AM
Date Time
2021-02-13T08:08:26.000
Inquiry Name
Police Precincts and PSAs
Brief Description
Find a precinct or police service area (PSA) for a specific address. Get precinct and PSA locations and contact information.
145997697
Unique Id: 145997697 • Date: 2021-02-13T00:00:00.000 • Time: 8:11:15 AM
Unique Id
145997697
Date
2021-02-13T00:00:00.000
Time
8:11:15 AM
Date Time
2021-02-13T08:11:15.000
Inquiry Name
Blocked Building Exit or Fire Escape
Brief Description
Report blocked or inadequate building exits or fire escapes.
154422078
Unique Id: 154422078 • Date: 2023-04-29T00:00:00.000 • Time: 4:25:06 PM
Unique Id
154422078
Date
2023-04-29T00:00:00.000
Time
4:25:06 PM
Date Time
2023-04-29T16:25:06.000
Inquiry Name
Injured or Sick Animal
Brief Description
Get help for an injured or sick animal.
145997698
Unique Id: 145997698 • Date: 2021-02-13T00:00:00.000 • Time: 6:34:47 AM
Unique Id
145997698
Date
2021-02-13T00:00:00.000
Time
6:34:47 AM
Date Time
2021-02-13T06:34:47.000
Inquiry Name
Bulk Item Disposal
Brief Description
Learn how to get rid of bulk items. Schedule, reschedule, cancel, or check the status of a bulk item pickup appointment.
145997699
Unique Id: 145997699 • Date: 2021-02-13T00:00:00.000 • Time: 8:13:23 AM
Unique Id
145997699
Date
2021-02-13T00:00:00.000
Time
8:13:23 AM
Date Time
2021-02-13T08:13:23.000
Inquiry Name
Highway Line Marking Complaint
Brief Description
Report missing, faded, or obscured traffic lines on a highway.
145997700
Unique Id: 145997700 • Date: 2021-02-13T00:00:00.000 • Time: 8:14:58 AM
Unique Id
145997700
Date
2021-02-13T00:00:00.000
Time
8:14:58 AM
Date Time
2021-02-13T08:14:58.000
Inquiry Name
Missed Trash or Recycling Collection
Brief Description
Report trash, recycling, or bulk items that were not picked up on your service day or scheduled appointment.
145997701
Unique Id: 145997701 • Date: 2021-02-13T00:00:00.000 • Time: 8:13:21 AM
Unique Id
145997701
Date
2021-02-13T00:00:00.000
Time
8:13:21 AM
Date Time
2021-02-13T08:13:21.000
Inquiry Name
Trash and Recycling Collection
Brief Description
Look up the trash and recycling collection days for a residential or non-profit address.
145997702
Unique Id: 145997702 • Date: 2021-02-13T00:00:00.000 • Time: 8:16:15 AM
Unique Id
145997702
Date
2021-02-13T00:00:00.000
Time
8:16:15 AM
Date Time
2021-02-13T08:16:15.000
Inquiry Name
Sanitation Sign Request
Brief Description
The City no longer accepts requests for No Dumping, Clean Up After Dog, and No Littering signs.
145997703
Unique Id: 145997703 • Date: 2021-02-13T00:00:00.000 • Time: 8:08:21 AM
Unique Id
145997703
Date
2021-02-13T00:00:00.000
Time
8:08:21 AM
Date Time
2021-02-13T08:08:21.000
Inquiry Name
Missed Trash or Recycling Collection
Brief Description
Report trash, recycling, or bulk items that were not picked up on your service day or scheduled appointment.
145997704
Unique Id: 145997704 • Date: 2021-02-13T00:00:00.000 • Time: 8:20:29 AM
Unique Id
145997704
Date
2021-02-13T00:00:00.000
Time
8:20:29 AM
Date Time
2021-02-13T08:20:29.000
Inquiry Name
Trash and Recycling Collection
Brief Description
Look up the trash and recycling collection days for a residential or non-profit address.
145997705
Unique Id: 145997705 • Date: 2021-02-13T00:00:00.000 • Time: 8:19:29 AM
Unique Id
145997705
Date
2021-02-13T00:00:00.000
Time
8:19:29 AM
Date Time
2021-02-13T08:19:29.000
Inquiry Name
Status of Active Street or Sidewalk Construction Permits
Brief Description
Get the status of an active street construction or sidewalk repair permit.
145997706
Unique Id: 145997706 • Date: 2021-02-13T00:00:00.000 • Time: 8:22:29 AM
Unique Id
145997706
Date
2021-02-13T00:00:00.000
Time
8:22:29 AM
Date Time
2021-02-13T08:22:29.000
Inquiry Name
Missed Trash or Recycling Collection
Brief Description
Report trash, recycling, or bulk items that were not picked up on your service day or scheduled appointment.
145997707
Unique Id: 145997707 • Date: 2021-02-13T00:00:00.000 • Time: 8:06:07 AM
Unique Id
145997707
Date
2021-02-13T00:00:00.000
Time
8:06:07 AM
Date Time
2021-02-13T08:06:07.000
Inquiry Name
Fair Fares NYC
Brief Description
Get general information about the Fair Fares discount MetroCard program for low-income New Yorkers.
145997708
Unique Id: 145997708 • Date: 2021-02-13T00:00:00.000 • Time: 8:25:11 AM
Unique Id
145997708
Date
2021-02-13T00:00:00.000
Time
8:25:11 AM
Date Time
2021-02-13T08:25:11.000
Inquiry Name
Missed Trash or Recycling Collection
Brief Description
Report trash, recycling, or bulk items that were not picked up on your service day or scheduled appointment.
145997709
Unique Id: 145997709 • Date: 2021-02-13T00:00:00.000 • Time: 8:18:26 AM
Unique Id
145997709
Date
2021-02-13T00:00:00.000
Time
8:18:26 AM
Date Time
2021-02-13T08:18:26.000
Inquiry Name
Coronavirus (COVID-19) and Tenants
Brief Description
Get information and resources for residential tenants affected by COVID-19.
145997711
Unique Id: 145997711 • Date: 2021-02-13T00:00:00.000 • Time: 8:13:05 AM
Unique Id
145997711
Date
2021-02-13T00:00:00.000
Time
8:13:05 AM
Date Time
2021-02-13T08:13:05.000
Inquiry Name
Missed Trash or Recycling Collection
Brief Description
Report trash, recycling, or bulk items that were not picked up on your service day or scheduled appointment.
145997712
Unique Id: 145997712 • Date: 2021-02-13T00:00:00.000 • Time: 8:26:23 AM
Unique Id
145997712
Date
2021-02-13T00:00:00.000
Time
8:26:23 AM
Date Time
2021-02-13T08:26:23.000
Inquiry Name
Missed Trash or Recycling Collection
Brief Description
Report trash, recycling, or bulk items that were not picked up on your service day or scheduled appointment.
145997713
Unique Id: 145997713 • Date: 2021-02-13T00:00:00.000 • Time: 8:25:09 AM
Unique Id
145997713
Date
2021-02-13T00:00:00.000
Time
8:25:09 AM
Date Time
2021-02-13T08:25:09.000
Inquiry Name
Buses and Subways
Brief Description
Get information or make a complaint about a bus or subway run by the Metropolitan Transportation Authority (MTA).
145997714
Unique Id: 145997714 • Date: 2021-02-13T00:00:00.000 • Time: 8:23:45 AM
Unique Id
145997714
Date
2021-02-13T00:00:00.000
Time
8:23:45 AM
Date Time
2021-02-13T08:23:45.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
145997715
Unique Id: 145997715 • Date: 2021-02-13T00:00:00.000 • Time: 8:26:23 AM
Unique Id
145997715
Date
2021-02-13T00:00:00.000
Time
8:26:23 AM
Date Time
2021-02-13T08:26:23.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give feedback on the service provided by City Agencies and their employees.
145997716
Unique Id: 145997716 • Date: 2021-02-13T00:00:00.000 • Time: 8:28:13 AM
Unique Id
145997716
Date
2021-02-13T00:00:00.000
Time
8:28:13 AM
Date Time
2021-02-13T08:28:13.000
Inquiry Name
Mayor
Brief Description
Submit opinions and suggestions for the Mayor, including those about City government processes.
145997717
Unique Id: 145997717 • Date: 2021-02-13T00:00:00.000 • Time: 8:23:45 AM
Unique Id
145997717
Date
2021-02-13T00:00:00.000
Time
8:23:45 AM
Date Time
2021-02-13T08:23:45.000
Inquiry Name
Fallen Tree or Branch
Brief Description
Request the removal of a fallen tree or branch, cracked branches in danger of falling, or a tree in poor condition.
145997718
Unique Id: 145997718 • Date: 2021-02-13T00:00:00.000 • Time: 8:28:23 AM
Unique Id
145997718
Date
2021-02-13T00:00:00.000
Time
8:28:23 AM
Date Time
2021-02-13T08:28:23.000
Inquiry Name
Trespassing
Brief Description
Report trespassing, which is entering someone's property without permission.
145997719
Unique Id: 145997719 • Date: 2021-02-13T00:00:00.000 • Time: 8:25:11 AM
Unique Id
145997719
Date
2021-02-13T00:00:00.000
Time
8:25:11 AM
Date Time
2021-02-13T08:25:11.000
Inquiry Name
SNAP (Food Stamps)
Brief Description
Learn about, apply for, or report a problem with Supplemental Nutrition Assistance Program (SNAP), also known as Food Stamps.
145997720
Unique Id: 145997720 • Date: 2021-02-13T00:00:00.000 • Time: 8:28:13 AM
Unique Id
145997720
Date
2021-02-13T00:00:00.000
Time
8:28:13 AM
Date Time
2021-02-13T08:28:13.000
Inquiry Name
Missed Trash or Recycling Collection
Brief Description
Report trash, recycling, or bulk items that were not picked up on your service day or scheduled appointment.
145997721
Unique Id: 145997721 • Date: 2021-02-13T00:00:00.000 • Time: 8:28:33 AM
Unique Id
145997721
Date
2021-02-13T00:00:00.000
Time
8:28:33 AM
Date Time
2021-02-13T08:28:33.000
Inquiry Name
Buses and Subways
Brief Description
Get information or make a complaint about a bus or subway run by the Metropolitan Transportation Authority (MTA).
145997723
Unique Id: 145997723 • Date: 2021-02-13T00:00:00.000 • Time: 8:30:06 AM
Unique Id
145997723
Date
2021-02-13T00:00:00.000
Time
8:30:06 AM
Date Time
2021-02-13T08:30:06.000
Inquiry Name
Food Pantries and Soup Kitchens
Brief Description
Find places where people in need can get food.
145997724
Unique Id: 145997724 • Date: 2021-02-13T00:00:00.000 • Time: 8:29:37 AM
Unique Id
145997724
Date
2021-02-13T00:00:00.000
Time
8:29:37 AM
Date Time
2021-02-13T08:29:37.000
Inquiry Name
Towed Vehicle Reclaim from NYPD
Brief Description
Reclaim a vehicle towed or in the process of being towed by the New York Police Department.
145997726
Unique Id: 145997726 • Date: 2021-02-13T00:00:00.000 • Time: 8:30:06 AM
Unique Id
145997726
Date
2021-02-13T00:00:00.000
Time
8:30:06 AM
Date Time
2021-02-13T08:30:06.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give feedback on the service provided by City Agencies and their employees.
145997727
Unique Id: 145997727 • Date: 2021-02-13T00:00:00.000 • Time: 8:26:49 AM
Unique Id
145997727
Date
2021-02-13T00:00:00.000
Time
8:26:49 AM
Date Time
2021-02-13T08:26:49.000
Inquiry Name
Parking Signs and Rules
Brief Description
Learn about parking regulations and find out the rules for a specific location.
145997728
Unique Id: 145997728 • Date: 2021-02-13T00:00:00.000 • Time: 8:28:33 AM
Unique Id
145997728
Date
2021-02-13T00:00:00.000
Time
8:28:33 AM
Date Time
2021-02-13T08:28:33.000
Inquiry Name
Metro-North Railroad
Brief Description
Get information or make a complaint about the Metro-North Railroad.
145997729
Unique Id: 145997729 • Date: 2021-02-13T00:00:00.000 • Time: 8:22:59 AM
Unique Id
145997729
Date
2021-02-13T00:00:00.000
Time
8:22:59 AM
Date Time
2021-02-13T08:22:59.000
Inquiry Name
Street Repair Complaint
Brief Description
Report damage to a street caused by street work.
145997730
Unique Id: 145997730 • Date: 2021-02-13T00:00:00.000 • Time: 8:29:44 AM
Unique Id
145997730
Date
2021-02-13T00:00:00.000
Time
8:29:44 AM
Date Time
2021-02-13T08:29:44.000
Inquiry Name
Trash and Recycling Collection
Brief Description
Look up the trash and recycling collection days for a residential or non-profit address.
145997731
Unique Id: 145997731 • Date: 2021-02-13T00:00:00.000 • Time: 8:18:26 AM
Unique Id
145997731
Date
2021-02-13T00:00:00.000
Time
8:18:26 AM
Date Time
2021-02-13T08:18:26.000
Inquiry Name
One Shot Deal
Brief Description
Learn about short term emergency assistance for people in need.
145997732
Unique Id: 145997732 • Date: 2021-02-13T00:00:00.000 • Time: 8:31:35 AM
Unique Id
145997732
Date
2021-02-13T00:00:00.000
Time
8:31:35 AM
Date Time
2021-02-13T08:31:35.000
Inquiry Name
Marriage License
Brief Description
Get a marriage license, which is required to get married in New York State.
145997733
Unique Id: 145997733 • Date: 2021-02-13T00:00:00.000 • Time: 8:30:06 AM
Unique Id
145997733
Date
2021-02-13T00:00:00.000
Time
8:30:06 AM
Date Time
2021-02-13T08:30:06.000
Inquiry Name
Become a Food Provider
Brief Description
Learn about becoming a Human Resources Administration (HRA) food pantry or soup kitchen.
145997734
Unique Id: 145997734 • Date: 2021-02-13T00:00:00.000 • Time: 8:33:15 AM
Unique Id
145997734
Date
2021-02-13T00:00:00.000
Time
8:33:15 AM
Date Time
2021-02-13T08:33:15.000
Inquiry Name
Missed Trash or Recycling Collection
Brief Description
Report trash, recycling, or bulk items that were not picked up on your service day or scheduled appointment.
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