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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
145033323
Unique Id: 145033323 • Date: 2020-11-23T00:00:00.000 • Time: 3:25:43 PM
Unique Id
145033323
Date
2020-11-23T00:00:00.000
Time
3:25:43 PM
Date Time
2020-11-23T15:25:43.000
Inquiry Name
Traffic or Pedestrian Signal Complaint
Brief Description
Report a problem with a traffic or Walk/Don't Walk signal.
145033324
Unique Id: 145033324 • Date: 2020-11-23T00:00:00.000 • Time: 3:23:56 PM
Unique Id
145033324
Date
2020-11-23T00:00:00.000
Time
3:23:56 PM
Date Time
2020-11-23T15:23:56.000
Inquiry Name
Birth Certificate Order
Brief Description
Get a copy of a birth certificate.
145033325
Unique Id: 145033325 • Date: 2020-11-23T00:00:00.000 • Time: 3:19:16 PM
Unique Id
145033325
Date
2020-11-23T00:00:00.000
Time
3:19:16 PM
Date Time
2020-11-23T15:19:16.000
Inquiry Name
Vehicle Registration or License Plate
Brief Description
Learn about vehicle registrations, titles, license plates, and inspections.
145033326
Unique Id: 145033326 • Date: 2020-11-23T00:00:00.000 • Time: 1:17:58 PM
Unique Id
145033326
Date
2020-11-23T00:00:00.000
Time
1:17:58 PM
Date Time
2020-11-23T13:17:58.000
Inquiry Name
CityFHEPS Tenant Assistance
Brief Description
Learn about rental assistance for low-income families and individual adults who live in shelter or are at risk of becoming homeless.
141264240
Unique Id: 141264240 • Date: 2020-03-01T00:00:00.000 • Time: 1:31:12 PM
Unique Id
141264240
Date
2020-03-01T00:00:00.000
Time
1:31:12 PM
Date Time
2020-03-01T13:31:12.000
Inquiry Name
Taxi Lost and Found
Brief Description
Report an item lost or found in a yellow or green taxi.
145033327
Unique Id: 145033327 • Date: 2020-11-23T00:00:00.000 • Time: 3:17:28 PM
Unique Id
145033327
Date
2020-11-23T00:00:00.000
Time
3:17:28 PM
Date Time
2020-11-23T15:17:28.000
Inquiry Name
Coronavirus (COVID-19) Health and Safety
Brief Description
Get information about symptoms, prevention, and other health guidance for coronavirus also known as COVID-19.
145033328
Unique Id: 145033328 • Date: 2020-11-23T00:00:00.000 • Time: 3:13:54 PM
Unique Id
145033328
Date
2020-11-23T00:00:00.000
Time
3:13:54 PM
Date Time
2020-11-23T15:13:54.000
Inquiry Name
Coronavirus (COVID-19) Resources and Support
Brief Description
Get food and other programs and services for families, consumers, workers, and businesses during the COVID-19 pandemic.
145033329
Unique Id: 145033329 • Date: 2020-11-23T00:00:00.000 • Time: 3:04:02 PM
Unique Id
145033329
Date
2020-11-23T00:00:00.000
Time
3:04:02 PM
Date Time
2020-11-23T15:04:02.000
Inquiry Name
Bulk Item Disposal
Brief Description
Learn how to get rid of bulk items. Schedule, reschedule, cancel, or check the status of a bulk item pickup appointment.
145033331
Unique Id: 145033331 • Date: 2020-11-23T00:00:00.000 • Time: 3:24:08 PM
Unique Id
145033331
Date
2020-11-23T00:00:00.000
Time
3:24:08 PM
Date Time
2020-11-23T15:24:08.000
Inquiry Name
Fair Fares NYC
Brief Description
Get general information about the Fair Fares discount MetroCard program for low-income New Yorkers.
145033332
Unique Id: 145033332 • Date: 2020-11-23T00:00:00.000 • Time: 3:27:53 PM
Unique Id
145033332
Date
2020-11-23T00:00:00.000
Time
3:27:53 PM
Date Time
2020-11-23T15:27:53.000
Inquiry Name
Divorce and Separation
Brief Description
Get help with divorce proceedings.
145033333
Unique Id: 145033333 • Date: 2020-11-23T00:00:00.000 • Time: 3:26:34 PM
Unique Id
145033333
Date
2020-11-23T00:00:00.000
Time
3:26:34 PM
Date Time
2020-11-23T15:26:34.000
Inquiry Name
Bulk Item Disposal
Brief Description
Learn how to get rid of bulk items. Schedule, reschedule, cancel, or check the status of a bulk item pickup appointment.
145033334
Unique Id: 145033334 • Date: 2020-11-23T00:00:00.000 • Time: 3:27:47 PM
Unique Id
145033334
Date
2020-11-23T00:00:00.000
Time
3:27:47 PM
Date Time
2020-11-23T15:27:47.000
Inquiry Name
Birth Certificate Order
Brief Description
Get a copy of a birth certificate.
145033335
Unique Id: 145033335 • Date: 2020-11-23T00:00:00.000 • Time: 3:24:37 PM
Unique Id
145033335
Date
2020-11-23T00:00:00.000
Time
3:24:37 PM
Date Time
2020-11-23T15:24:37.000
Inquiry Name
Parking Ticket or Camera Violation Assistance
Brief Description
Get help with a parking or camera violation payment, dispute, or status.
145033336
Unique Id: 145033336 • Date: 2020-11-23T00:00:00.000 • Time: 3:26:40 PM
Unique Id
145033336
Date
2020-11-23T00:00:00.000
Time
3:26:40 PM
Date Time
2020-11-23T15:26:40.000
Inquiry Name
Tree Pruning
Brief Description
Learn about tree pruning or request pruning of a City tree.
145033337
Unique Id: 145033337 • Date: 2020-11-23T00:00:00.000 • Time: 3:23:36 PM
Unique Id
145033337
Date
2020-11-23T00:00:00.000
Time
3:23:36 PM
Date Time
2020-11-23T15:23:36.000
Inquiry Name
Senior Citizen Homeowners' Exemption (SCHE)
Brief Description
Apply for property tax benefits for homeowners 65 and older.
145033338
Unique Id: 145033338 • Date: 2020-11-23T00:00:00.000 • Time: 3:25:06 PM
Unique Id
145033338
Date
2020-11-23T00:00:00.000
Time
3:25:06 PM
Date Time
2020-11-23T15:25:06.000
Inquiry Name
Drinking Water
Brief Description
Report a problem with water, odor, taste, discolor, and illness caused by drinking water. Learn about water quality and building water tank inspections.
145033339
Unique Id: 145033339 • Date: 2020-11-23T00:00:00.000 • Time: 3:17:29 PM
Unique Id
145033339
Date
2020-11-23T00:00:00.000
Time
3:17:29 PM
Date Time
2020-11-23T15:17:29.000
Inquiry Name
Fallen Tree or Branch
Brief Description
Request the removal of a fallen tree or branch, cracked branches in danger of falling, or a tree in poor condition.
145033340
Unique Id: 145033340 • Date: 2020-11-23T00:00:00.000 • Time: 3:25:21 PM
Unique Id
145033340
Date
2020-11-23T00:00:00.000
Time
3:25:21 PM
Date Time
2020-11-23T15:25:21.000
Inquiry Name
Parking Ticket or Camera Violation Assistance
Brief Description
Get help with a parking or camera violation payment, dispute, or status.
145033341
Unique Id: 145033341 • Date: 2020-11-23T00:00:00.000 • Time: 3:26:13 PM
Unique Id
145033341
Date
2020-11-23T00:00:00.000
Time
3:26:13 PM
Date Time
2020-11-23T15:26:13.000
Inquiry Name
IDNYC Municipal ID Card
Brief Description
Learn about New York City's IDNYC municipal identification card for people who live in one of the 5 boroughs of New York City.
145033342
Unique Id: 145033342 • Date: 2020-11-23T00:00:00.000 • Time: 3:24:26 PM
Unique Id
145033342
Date
2020-11-23T00:00:00.000
Time
3:24:26 PM
Date Time
2020-11-23T15:24:26.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
145033343
Unique Id: 145033343 • Date: 2020-11-23T00:00:00.000 • Time: 3:26:30 PM
Unique Id
145033343
Date
2020-11-23T00:00:00.000
Time
3:26:30 PM
Date Time
2020-11-23T15:26:30.000
Inquiry Name
County Clerk
Brief Description
Get information about business certificates, divorce court, notary verification, and Supreme Court document maintenance.
145033344
Unique Id: 145033344 • Date: 2020-11-23T00:00:00.000 • Time: 3:27:54 PM
Unique Id
145033344
Date
2020-11-23T00:00:00.000
Time
3:27:54 PM
Date Time
2020-11-23T15:27:54.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
145033345
Unique Id: 145033345 • Date: 2020-11-23T00:00:00.000 • Time: 3:28:03 PM
Unique Id
145033345
Date
2020-11-23T00:00:00.000
Time
3:28:03 PM
Date Time
2020-11-23T15:28:03.000
Inquiry Name
Parking Meter Complaint
Brief Description
Report a problem with a parking meter or request a refund.
145033346
Unique Id: 145033346 • Date: 2020-11-23T00:00:00.000 • Time: 3:29:08 PM
Unique Id
145033346
Date
2020-11-23T00:00:00.000
Time
3:29:08 PM
Date Time
2020-11-23T15:29:08.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
145033347
Unique Id: 145033347 • Date: 2020-11-23T00:00:00.000 • Time: 3:26:40 PM
Unique Id
145033347
Date
2020-11-23T00:00:00.000
Time
3:26:40 PM
Date Time
2020-11-23T15:26:40.000
Inquiry Name
Scaffold or Sidewalk Shed Complaint
Brief Description
Report a problem with a pipe scaffold, suspended or hanging scaffold, or sidewalk shed.
145033348
Unique Id: 145033348 • Date: 2020-11-23T00:00:00.000 • Time: 3:26:11 PM
Unique Id
145033348
Date
2020-11-23T00:00:00.000
Time
3:26:11 PM
Date Time
2020-11-23T15:26:11.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
145033349
Unique Id: 145033349 • Date: 2020-11-23T00:00:00.000 • Time: 3:26:23 PM
Unique Id
145033349
Date
2020-11-23T00:00:00.000
Time
3:26:23 PM
Date Time
2020-11-23T15:26:23.000
Inquiry Name
Towed Vehicle Reclaim from NYPD
Brief Description
Reclaim a vehicle towed or in the process of being towed by the New York Police Department.
145033350
Unique Id: 145033350 • Date: 2020-11-23T00:00:00.000 • Time: 3:24:26 PM
Unique Id
145033350
Date
2020-11-23T00:00:00.000
Time
3:24:26 PM
Date Time
2020-11-23T15:24:26.000
Inquiry Name
Towed Vehicle Reclaim from NYPD
Brief Description
Reclaim a vehicle towed or in the process of being towed by the New York Police Department.
145033351
Unique Id: 145033351 • Date: 2020-11-23T00:00:00.000 • Time: 3:25:18 PM
Unique Id
145033351
Date
2020-11-23T00:00:00.000
Time
3:25:18 PM
Date Time
2020-11-23T15:25:18.000
Inquiry Name
Fire or Ambulance Report
Brief Description
Get a fire, ambulance, or enforcement report from the Fire Department.
145033352
Unique Id: 145033352 • Date: 2020-11-23T00:00:00.000 • Time: 3:26:03 PM
Unique Id
145033352
Date
2020-11-23T00:00:00.000
Time
3:26:03 PM
Date Time
2020-11-23T15:26:03.000
Inquiry Name
Tax Fraud
Brief Description
Report tax evasion or fraud involving sales, payroll, cigarette, or personal income sales tax.
145033353
Unique Id: 145033353 • Date: 2020-11-23T00:00:00.000 • Time: 3:28:40 PM
Unique Id
145033353
Date
2020-11-23T00:00:00.000
Time
3:28:40 PM
Date Time
2020-11-23T15:28:40.000
Inquiry Name
Fair Fares NYC
Brief Description
Get general information about the Fair Fares discount MetroCard program for low-income New Yorkers.
145033354
Unique Id: 145033354 • Date: 2020-11-23T00:00:00.000 • Time: 3:13:34 PM
Unique Id
145033354
Date
2020-11-23T00:00:00.000
Time
3:13:34 PM
Date Time
2020-11-23T15:13:34.000
Inquiry Name
Child Care Financial Assistance
Brief Description
Apply for financial assistance to pay for child care, get an application status, find an EarlyLearn NYC child care program, or re-certify your benefits.
145033355
Unique Id: 145033355 • Date: 2020-11-23T00:00:00.000 • Time: 3:29:06 PM
Unique Id
145033355
Date
2020-11-23T00:00:00.000
Time
3:29:06 PM
Date Time
2020-11-23T15:29:06.000
Inquiry Name
Car Service Complaint
Brief Description
Report a problem with a limousine, ambulette, black cab, or car service company.
Department of Finance
Unique Id: 135772764 • Date: 2019-03-05T00:00:00.000 • Time: 12:16:11 PM
Unique Id
135772764
Date
2019-03-05T00:00:00.000
Time
12:16:11 PM
Date Time
2019-03-05T12:16:11.000
Agency
DOF
Agency Name
Department of Finance
Inquiry Name
Parking Ticket Hearing or Appeal Status
Brief Description
Status of a parking ticket hearing or appeal.
Call Resolution
Internal Transfer
145033356
Unique Id: 145033356 • Date: 2020-11-23T00:00:00.000 • Time: 3:29:03 PM
Unique Id
145033356
Date
2020-11-23T00:00:00.000
Time
3:29:03 PM
Date Time
2020-11-23T15:29:03.000
Inquiry Name
Homeless Shelters
Brief Description
Apply for homeless shelter intake.
145033357
Unique Id: 145033357 • Date: 2020-11-23T00:00:00.000 • Time: 3:17:25 PM
Unique Id
145033357
Date
2020-11-23T00:00:00.000
Time
3:17:25 PM
Date Time
2020-11-23T15:17:25.000
Inquiry Name
SNAP (Food Stamps)
Brief Description
Learn about, apply for, or report a problem with Supplemental Nutrition Assistance Program (SNAP), also known as Food Stamps.
145033358
Unique Id: 145033358 • Date: 2020-11-23T00:00:00.000 • Time: 3:31:24 PM
Unique Id
145033358
Date
2020-11-23T00:00:00.000
Time
3:31:24 PM
Date Time
2020-11-23T15:31:24.000
Inquiry Name
Mattress or Box Spring Disposal
Brief Description
Learn how to get rid of a mattress or box spring.
145033359
Unique Id: 145033359 • Date: 2020-11-23T00:00:00.000 • Time: 3:30:51 PM
Unique Id
145033359
Date
2020-11-23T00:00:00.000
Time
3:30:51 PM
Date Time
2020-11-23T15:30:51.000
Inquiry Name
Property Tax Benefits for Homeowners
Brief Description
Learn about property tax exemptions, abatements, and credits for homeowners, including eligibility and types of benefit programs.
145033360
Unique Id: 145033360 • Date: 2020-11-23T00:00:00.000 • Time: 3:13:34 PM
Unique Id
145033360
Date
2020-11-23T00:00:00.000
Time
3:13:34 PM
Date Time
2020-11-23T15:13:34.000
Inquiry Name
Administration for Children's Services Case Status
Brief Description
Get information about a Children's Services case for parents and child care professionals.
145033361
Unique Id: 145033361 • Date: 2020-11-23T00:00:00.000 • Time: 3:25:18 PM
Unique Id
145033361
Date
2020-11-23T00:00:00.000
Time
3:25:18 PM
Date Time
2020-11-23T15:25:18.000
Inquiry Name
Hospitals
Brief Description
Get locations and contact information for public hospitals.
145033362
Unique Id: 145033362 • Date: 2020-11-23T00:00:00.000 • Time: 3:30:00 PM
Unique Id
145033362
Date
2020-11-23T00:00:00.000
Time
3:30:00 PM
Date Time
2020-11-23T15:30:00.000
Inquiry Name
Coronavirus (COVID-19) and Tenants
Brief Description
Get information and resources for residential tenants affected by COVID-19.
145033364
Unique Id: 145033364 • Date: 2020-11-23T00:00:00.000 • Time: 3:28:08 PM
Unique Id
145033364
Date
2020-11-23T00:00:00.000
Time
3:28:08 PM
Date Time
2020-11-23T15:28:08.000
Inquiry Name
Assault
Brief Description
Report any type of assault.
145033365
Unique Id: 145033365 • Date: 2020-11-23T00:00:00.000 • Time: 3:32:14 PM
Unique Id
145033365
Date
2020-11-23T00:00:00.000
Time
3:32:14 PM
Date Time
2020-11-23T15:32:14.000
Inquiry Name
Police Precincts and PSAs
Brief Description
Find a precinct or police service area (PSA) for a specific address. Get precinct and PSA locations and contact information.
145033366
Unique Id: 145033366 • Date: 2020-11-23T00:00:00.000 • Time: 3:25:18 PM
Unique Id
145033366
Date
2020-11-23T00:00:00.000
Time
3:25:18 PM
Date Time
2020-11-23T15:25:18.000
Inquiry Name
Medical Record
Brief Description
Request a medical or health care record.
145033367
Unique Id: 145033367 • Date: 2020-11-23T00:00:00.000 • Time: 3:31:57 PM
Unique Id
145033367
Date
2020-11-23T00:00:00.000
Time
3:31:57 PM
Date Time
2020-11-23T15:31:57.000
Inquiry Name
Property Tax Bill
Brief Description
Learn about property tax bills and get copies and account information.
145033368
Unique Id: 145033368 • Date: 2020-11-23T00:00:00.000 • Time: 3:26:58 PM
Unique Id
145033368
Date
2020-11-23T00:00:00.000
Time
3:26:58 PM
Date Time
2020-11-23T15:26:58.000
Inquiry Name
Electric Service and Billing
Brief Description
Request to start, stop, or reconnect electric service. Get billing or meter information.
145033369
Unique Id: 145033369 • Date: 2020-11-23T00:00:00.000 • Time: 3:19:52 PM
Unique Id
145033369
Date
2020-11-23T00:00:00.000
Time
3:19:52 PM
Date Time
2020-11-23T15:19:52.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
145033370
Unique Id: 145033370 • Date: 2020-11-23T00:00:00.000 • Time: 3:32:18 PM
Unique Id
145033370
Date
2020-11-23T00:00:00.000
Time
3:32:18 PM
Date Time
2020-11-23T15:32:18.000
Inquiry Name
Department of Motor Vehicles (DMV)
Brief Description
Get office location information or make a complaint.
145033371
Unique Id: 145033371 • Date: 2020-11-23T00:00:00.000 • Time: 3:06:06 PM
Unique Id
145033371
Date
2020-11-23T00:00:00.000
Time
3:06:06 PM
Date Time
2020-11-23T15:06:06.000
Inquiry Name
Non-Driver ID Card
Brief Description
Apply for, renew, replace, or update a non-driver photo ID card.
145033372
Unique Id: 145033372 • Date: 2020-11-23T00:00:00.000 • Time: 3:30:35 PM
Unique Id
145033372
Date
2020-11-23T00:00:00.000
Time
3:30:35 PM
Date Time
2020-11-23T15:30:35.000
Inquiry Name
Non-Driver ID Card
Brief Description
Apply for, renew, replace, or update a non-driver photo ID card.
NYC Data AI • Public-data exploration interface