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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
146289716
Unique Id: 146289716 • Date: 2021-03-11T00:00:00.000 • Time: 9:04:02 AM
Unique Id
146289716
Date
2021-03-11T00:00:00.000
Time
9:04:02 AM
Date Time
2021-03-11T09:04:02.000
Inquiry Name
Parking Ticket or Camera Violation Assistance
Brief Description
Get help with a parking or camera violation payment, dispute, or status.
146289717
Unique Id: 146289717 • Date: 2021-03-11T00:00:00.000 • Time: 9:03:59 AM
Unique Id
146289717
Date
2021-03-11T00:00:00.000
Time
9:03:59 AM
Date Time
2021-03-11T09:03:59.000
Inquiry Name
Parking Ticket or Camera Violation Payment
Brief Description
Pay a parking ticket or camera violation.
146289718
Unique Id: 146289718 • Date: 2021-03-11T00:00:00.000 • Time: 8:59:59 AM
Unique Id
146289718
Date
2021-03-11T00:00:00.000
Time
8:59:59 AM
Date Time
2021-03-11T08:59:59.000
Inquiry Name
Housing Court for Tenants and Landlords
Brief Description
Learn about assistance for landlords and tenants with ongoing disputes, including eviction.
146289719
Unique Id: 146289719 • Date: 2021-03-11T00:00:00.000 • Time: 9:04:34 AM
Unique Id
146289719
Date
2021-03-11T00:00:00.000
Time
9:04:34 AM
Date Time
2021-03-11T09:04:34.000
Inquiry Name
Coronavirus (COVID-19) and City Life
Brief Description
Get information about closures, service changes, and social distancing guidance during the COVID-19 pandemic.
146289720
Unique Id: 146289720 • Date: 2021-03-11T00:00:00.000 • Time: 8:59:59 AM
Unique Id
146289720
Date
2021-03-11T00:00:00.000
Time
8:59:59 AM
Date Time
2021-03-11T08:59:59.000
Inquiry Name
Coronavirus (COVID-19) and Tenants
Brief Description
Get information and resources for residential tenants affected by COVID-19.
146289721
Unique Id: 146289721 • Date: 2021-03-11T00:00:00.000 • Time: 9:02:14 AM
Unique Id
146289721
Date
2021-03-11T00:00:00.000
Time
9:02:14 AM
Date Time
2021-03-11T09:02:14.000
Inquiry Name
Birth Certificate Order
Brief Description
Get a copy of a birth certificate.
146289722
Unique Id: 146289722 • Date: 2021-03-11T00:00:00.000 • Time: 9:06:21 AM
Unique Id
146289722
Date
2021-03-11T00:00:00.000
Time
9:06:21 AM
Date Time
2021-03-11T09:06:21.000
Inquiry Name
Property Tax Payment
Brief Description
Pay a property tax bill.
146289723
Unique Id: 146289723 • Date: 2021-03-11T00:00:00.000 • Time: 9:07:10 AM
Unique Id
146289723
Date
2021-03-11T00:00:00.000
Time
9:07:10 AM
Date Time
2021-03-11T09:07:10.000
Inquiry Name
Property Tax Bill Assistance
Brief Description
Get help with a property tax bill problem.
146289724
Unique Id: 146289724 • Date: 2021-03-11T00:00:00.000 • Time: 9:05:18 AM
Unique Id
146289724
Date
2021-03-11T00:00:00.000
Time
9:05:18 AM
Date Time
2021-03-11T09:05:18.000
Inquiry Name
Parking Ticket or Camera Violation Assistance
Brief Description
Get help with a parking or camera violation payment, dispute, or status.
146289725
Unique Id: 146289725 • Date: 2021-03-11T00:00:00.000 • Time: 9:06:13 AM
Unique Id
146289725
Date
2021-03-11T00:00:00.000
Time
9:06:13 AM
Date Time
2021-03-11T09:06:13.000
Inquiry Name
Birth Certificate Order
Brief Description
Get a copy of a birth certificate.
146289727
Unique Id: 146289727 • Date: 2021-03-11T00:00:00.000 • Time: 9:03:59 AM
Unique Id
146289727
Date
2021-03-11T00:00:00.000
Time
9:03:59 AM
Date Time
2021-03-11T09:03:59.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
146289728
Unique Id: 146289728 • Date: 2021-03-11T00:00:00.000 • Time: 9:07:38 AM
Unique Id
146289728
Date
2021-03-11T00:00:00.000
Time
9:07:38 AM
Date Time
2021-03-11T09:07:38.000
Inquiry Name
Business Tax Assistance
Brief Description
Get help with business tax filing, payment, and account issues. Get a copy of a filed business tax return.
146289729
Unique Id: 146289729 • Date: 2021-03-11T00:00:00.000 • Time: 9:08:04 AM
Unique Id
146289729
Date
2021-03-11T00:00:00.000
Time
9:08:04 AM
Date Time
2021-03-11T09:08:04.000
Inquiry Name
Rabid Animal
Brief Description
Report an animal that may have rabies, dead or alive.
146289730
Unique Id: 146289730 • Date: 2021-03-11T00:00:00.000 • Time: 9:08:40 AM
Unique Id
146289730
Date
2021-03-11T00:00:00.000
Time
9:08:40 AM
Date Time
2021-03-11T09:08:40.000
Inquiry Name
Oral and Dental Health
Brief Description
Learn how to prevent tooth decay and gum disease and get tips on keep your mouth healthy.
146289731
Unique Id: 146289731 • Date: 2021-03-11T00:00:00.000 • Time: 9:06:31 AM
Unique Id
146289731
Date
2021-03-11T00:00:00.000
Time
9:06:31 AM
Date Time
2021-03-11T09:06:31.000
Inquiry Name
Coronavirus (COVID-19) Vaccine
Brief Description
Get information about the COVID-19 vaccine.
146289732
Unique Id: 146289732 • Date: 2021-03-11T00:00:00.000 • Time: 9:00:12 AM
Unique Id
146289732
Date
2021-03-11T00:00:00.000
Time
9:00:12 AM
Date Time
2021-03-11T09:00:12.000
Inquiry Name
Veterans Property Tax Exemption
Brief Description
Apply for or get help with the Veterans Property Tax Exemption.
146289733
Unique Id: 146289733 • Date: 2021-03-11T00:00:00.000 • Time: 9:09:24 AM
Unique Id
146289733
Date
2021-03-11T00:00:00.000
Time
9:09:24 AM
Date Time
2021-03-11T09:09:24.000
Inquiry Name
Traffic Ticket
Brief Description
Learn how to pay or dispute non-criminal moving violations.
146289734
Unique Id: 146289734 • Date: 2021-03-11T00:00:00.000 • Time: 9:09:06 AM
Unique Id
146289734
Date
2021-03-11T00:00:00.000
Time
9:09:06 AM
Date Time
2021-03-11T09:09:06.000
Inquiry Name
Home Improvement Contractor License
Brief Description
Apply for or renew a license to do construction or repair work at residences.
146289735
Unique Id: 146289735 • Date: 2021-03-11T00:00:00.000 • Time: 9:09:50 AM
Unique Id
146289735
Date
2021-03-11T00:00:00.000
Time
9:09:50 AM
Date Time
2021-03-11T09:09:50.000
Inquiry Name
Noise from Construction
Brief Description
Report noise from street or building construction, including jackhammer noise.
146289736
Unique Id: 146289736 • Date: 2021-03-11T00:00:00.000 • Time: 9:04:34 AM
Unique Id
146289736
Date
2021-03-11T00:00:00.000
Time
9:04:34 AM
Date Time
2021-03-11T09:04:34.000
Inquiry Name
Birth Certificate Order
Brief Description
Get a copy of a birth certificate.
146289737
Unique Id: 146289737 • Date: 2021-03-11T00:00:00.000 • Time: 9:03:59 AM
Unique Id
146289737
Date
2021-03-11T00:00:00.000
Time
9:03:59 AM
Date Time
2021-03-11T09:03:59.000
Inquiry Name
Parking Ticket or Camera Violation Assistance
Brief Description
Get help with a parking or camera violation payment, dispute, or status.
146289738
Unique Id: 146289738 • Date: 2021-03-11T00:00:00.000 • Time: 9:12:04 AM
Unique Id
146289738
Date
2021-03-11T00:00:00.000
Time
9:12:04 AM
Date Time
2021-03-11T09:12:04.000
Inquiry Name
Water Main Break
Brief Description
Report a possible water main break.
146289739
Unique Id: 146289739 • Date: 2021-03-11T00:00:00.000 • Time: 9:04:34 AM
Unique Id
146289739
Date
2021-03-11T00:00:00.000
Time
9:04:34 AM
Date Time
2021-03-11T09:04:34.000
Inquiry Name
Coronavirus (COVID-19) Resources and Support
Brief Description
Get food and other programs and services for families, consumers, workers, and businesses during the COVID-19 pandemic.
146289741
Unique Id: 146289741 • Date: 2021-03-11T00:00:00.000 • Time: 9:12:06 AM
Unique Id
146289741
Date
2021-03-11T00:00:00.000
Time
9:12:06 AM
Date Time
2021-03-11T09:12:06.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
146289742
Unique Id: 146289742 • Date: 2021-03-11T00:00:00.000 • Time: 9:06:42 AM
Unique Id
146289742
Date
2021-03-11T00:00:00.000
Time
9:06:42 AM
Date Time
2021-03-11T09:06:42.000
Inquiry Name
Family Justice Centers
Brief Description
Learn about one-stop center where victims of domestic, intimate partner, and gender-based violence; elder abuse; or sex trafficking can get services.
146289743
Unique Id: 146289743 • Date: 2021-03-11T00:00:00.000 • Time: 9:11:34 AM
Unique Id
146289743
Date
2021-03-11T00:00:00.000
Time
9:11:34 AM
Date Time
2021-03-11T09:11:34.000
Inquiry Name
Verizon Telephone, Internet, and Cable Service
Brief Description
Learn about or get help with Verizon Telephone, Internet, and Cable Service.
146289744
Unique Id: 146289744 • Date: 2021-03-11T00:00:00.000 • Time: 9:06:28 AM
Unique Id
146289744
Date
2021-03-11T00:00:00.000
Time
9:06:28 AM
Date Time
2021-03-11T09:06:28.000
Inquiry Name
Stoop Line Stand License
Brief Description
Apply for or renew a license to sell items from a stand outside a store.
146289745
Unique Id: 146289745 • Date: 2021-03-11T00:00:00.000 • Time: 9:11:40 AM
Unique Id
146289745
Date
2021-03-11T00:00:00.000
Time
9:11:40 AM
Date Time
2021-03-11T09:11:40.000
Inquiry Name
City Agency Commissioners and Mayor's Senior Staff
Brief Description
Contact Agency Commissioners, Deputy Mayors, and other members of the Mayor's Senior Staff.
146289746
Unique Id: 146289746 • Date: 2021-03-11T00:00:00.000 • Time: 9:09:50 AM
Unique Id
146289746
Date
2021-03-11T00:00:00.000
Time
9:09:50 AM
Date Time
2021-03-11T09:09:50.000
Inquiry Name
Building Construction Complaint
Brief Description
Report building construction that is unsafe, done after hours, outside approved plans, or done without a permit.
146289747
Unique Id: 146289747 • Date: 2021-03-11T00:00:00.000 • Time: 8:56:29 AM
Unique Id
146289747
Date
2021-03-11T00:00:00.000
Time
8:56:29 AM
Date Time
2021-03-11T08:56:29.000
Inquiry Name
GetFoodNYC Emergency Home Food Delivery
Brief Description
Get food delivery if you can't go outside, have no one who can help you get food, and can't afford delivery as a result of COVID-19.
146289748
Unique Id: 146289748 • Date: 2021-03-11T00:00:00.000 • Time: 9:05:06 AM
Unique Id
146289748
Date
2021-03-11T00:00:00.000
Time
9:05:06 AM
Date Time
2021-03-11T09:05:06.000
Inquiry Name
Parking Ticket or Camera Violation Dispute
Brief Description
Fight a parking ticket or camera violation.
146289749
Unique Id: 146289749 • Date: 2021-03-11T00:00:00.000 • Time: 9:12:51 AM
Unique Id
146289749
Date
2021-03-11T00:00:00.000
Time
9:12:51 AM
Date Time
2021-03-11T09:12:51.000
Inquiry Name
Co-op and Condo Property Tax Abatement
Brief Description
Apply for or renew an abatement to reduce property taxes for co-op and condo units.
146289750
Unique Id: 146289750 • Date: 2021-03-11T00:00:00.000 • Time: 9:13:24 AM
Unique Id
146289750
Date
2021-03-11T00:00:00.000
Time
9:13:24 AM
Date Time
2021-03-11T09:13:24.000
Inquiry Name
Trash and Recycling Collection
Brief Description
Look up the trash and recycling collection days for a residential or non-profit address.
146289751
Unique Id: 146289751 • Date: 2021-03-11T00:00:00.000 • Time: 9:11:59 AM
Unique Id
146289751
Date
2021-03-11T00:00:00.000
Time
9:11:59 AM
Date Time
2021-03-11T09:11:59.000
Inquiry Name
Birth Certificate Order
Brief Description
Get a copy of a birth certificate.
146289752
Unique Id: 146289752 • Date: 2021-03-11T00:00:00.000 • Time: 9:10:53 AM
Unique Id
146289752
Date
2021-03-11T00:00:00.000
Time
9:10:53 AM
Date Time
2021-03-11T09:10:53.000
Inquiry Name
School Tax Relief for Homeowners (STAR)
Brief Description
Apply for the STAR property tax exemption or income tax credit.
146289753
Unique Id: 146289753 • Date: 2021-03-11T00:00:00.000 • Time: 9:13:55 AM
Unique Id
146289753
Date
2021-03-11T00:00:00.000
Time
9:13:55 AM
Date Time
2021-03-11T09:13:55.000
Inquiry Name
Property Tax Bill
Brief Description
Learn about property tax bills and get copies and account information.
146289754
Unique Id: 146289754 • Date: 2021-03-11T00:00:00.000 • Time: 9:14:00 AM
Unique Id
146289754
Date
2021-03-11T00:00:00.000
Time
9:14:00 AM
Date Time
2021-03-11T09:14:00.000
Inquiry Name
Birth Certificate Order
Brief Description
Get a copy of a birth certificate.
146289755
Unique Id: 146289755 • Date: 2021-03-11T00:00:00.000 • Time: 9:13:55 AM
Unique Id
146289755
Date
2021-03-11T00:00:00.000
Time
9:13:55 AM
Date Time
2021-03-11T09:13:55.000
Inquiry Name
Borough-Block-Lot (BBL) Lookup
Brief Description
Get the Borough Block Lot (BBL) or parcel number for a specific address.
146289756
Unique Id: 146289756 • Date: 2021-03-11T00:00:00.000 • Time: 9:12:20 AM
Unique Id
146289756
Date
2021-03-11T00:00:00.000
Time
9:12:20 AM
Date Time
2021-03-11T09:12:20.000
Inquiry Name
Process Server Individual License
Brief Description
Apply for or renew a license to serve five or more processes in any one-year period.
146289757
Unique Id: 146289757 • Date: 2021-03-11T00:00:00.000 • Time: 9:14:07 AM
Unique Id
146289757
Date
2021-03-11T00:00:00.000
Time
9:14:07 AM
Date Time
2021-03-11T09:14:07.000
Inquiry Name
Blocked Sidewalk or Street
Brief Description
Report a sidewalk or street blocked by a restaurant, fruit stand, ATM, advertising sign, merchandise, tree vendor, dumpster, trash, or construction.
146289758
Unique Id: 146289758 • Date: 2021-03-11T00:00:00.000 • Time: 9:12:11 AM
Unique Id
146289758
Date
2021-03-11T00:00:00.000
Time
9:12:11 AM
Date Time
2021-03-11T09:12:11.000
Inquiry Name
Property Tax Bill
Brief Description
Learn about property tax bills and get copies and account information.
146289759
Unique Id: 146289759 • Date: 2021-03-11T00:00:00.000 • Time: 9:10:11 AM
Unique Id
146289759
Date
2021-03-11T00:00:00.000
Time
9:10:11 AM
Date Time
2021-03-11T09:10:11.000
Inquiry Name
School Tax Relief for Homeowners (STAR)
Brief Description
Apply for the STAR property tax exemption or income tax credit.
146289760
Unique Id: 146289760 • Date: 2021-03-11T00:00:00.000 • Time: 9:04:34 AM
Unique Id
146289760
Date
2021-03-11T00:00:00.000
Time
9:04:34 AM
Date Time
2021-03-11T09:04:34.000
Inquiry Name
Unemployment Insurance
Brief Description
Learn about filing an unemployment insurance claim.
146289761
Unique Id: 146289761 • Date: 2021-03-11T00:00:00.000 • Time: 9:15:20 AM
Unique Id
146289761
Date
2021-03-11T00:00:00.000
Time
9:15:20 AM
Date Time
2021-03-11T09:15:20.000
Inquiry Name
GetFoodNYC Emergency Home Food Delivery
Brief Description
Get food delivery if you can't go outside, have no one who can help you get food, and can't afford delivery as a result of COVID-19.
146289762
Unique Id: 146289762 • Date: 2021-03-11T00:00:00.000 • Time: 9:12:06 AM
Unique Id
146289762
Date
2021-03-11T00:00:00.000
Time
9:12:06 AM
Date Time
2021-03-11T09:12:06.000
Inquiry Name
Towed Vehicle Reclaim from NYPD
Brief Description
Reclaim a vehicle towed or in the process of being towed by the New York Police Department.
146289763
Unique Id: 146289763 • Date: 2021-03-11T00:00:00.000 • Time: 9:14:07 AM
Unique Id
146289763
Date
2021-03-11T00:00:00.000
Time
9:14:07 AM
Date Time
2021-03-11T09:14:07.000
Inquiry Name
Building Construction Complaint
Brief Description
Report building construction that is unsafe, done after hours, outside approved plans, or done without a permit.
146289764
Unique Id: 146289764 • Date: 2021-03-11T00:00:00.000 • Time: 9:12:04 AM
Unique Id
146289764
Date
2021-03-11T00:00:00.000
Time
9:12:04 AM
Date Time
2021-03-11T09:12:04.000
Inquiry Name
Manhole Flooding
Brief Description
Report a manhole that is overflowing with water or sewage.
146289765
Unique Id: 146289765 • Date: 2021-03-11T00:00:00.000 • Time: 9:14:35 AM
Unique Id
146289765
Date
2021-03-11T00:00:00.000
Time
9:14:35 AM
Date Time
2021-03-11T09:14:35.000
Inquiry Name
Suspicious Package
Brief Description
Report a suspicious looking package.
146289766
Unique Id: 146289766 • Date: 2021-03-11T00:00:00.000 • Time: 9:15:34 AM
Unique Id
146289766
Date
2021-03-11T00:00:00.000
Time
9:15:34 AM
Date Time
2021-03-11T09:15:34.000
Inquiry Name
Property Tax Bill
Brief Description
Learn about property tax bills and get copies and account information.
146289767
Unique Id: 146289767 • Date: 2021-03-11T00:00:00.000 • Time: 9:04:34 AM
Unique Id
146289767
Date
2021-03-11T00:00:00.000
Time
9:04:34 AM
Date Time
2021-03-11T09:04:34.000
Inquiry Name
Workforce1 Career Centers
Brief Description
Find a Workforce1 Career Center.
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