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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
165329222
Unique Id: 165329222 • Date: 2025-12-06T00:00:00.000 • Time: 9:45:57 AM
Unique Id
165329222
Date
2025-12-06T00:00:00.000
Time
9:45:57 AM
Date Time
2025-12-06T09:45:57.000
Inquiry Name
Affordable Housing
Brief Description
Learn about buying or renting an affordable apartment via Housing Connect, the housing plan, and a housing study.
165329223
Unique Id: 165329223 • Date: 2025-12-06T00:00:00.000 • Time: 9:59:01 AM
Unique Id
165329223
Date
2025-12-06T00:00:00.000
Time
9:59:01 AM
Date Time
2025-12-06T09:59:01.000
Inquiry Name
Date and Time
Brief Description
Find out today's date and the current time.
165329224
Unique Id: 165329224 • Date: 2025-12-06T00:00:00.000 • Time: 9:53:44 AM
Unique Id
165329224
Date
2025-12-06T00:00:00.000
Time
9:53:44 AM
Date Time
2025-12-06T09:53:44.000
Inquiry Name
Dangerous Location or Situation
Brief Description
Call 911 to report a situation that might cause danger to life or personal property.
165329225
Unique Id: 165329225 • Date: 2025-12-06T00:00:00.000 • Time: 9:58:36 AM
Unique Id
165329225
Date
2025-12-06T00:00:00.000
Time
9:58:36 AM
Date Time
2025-12-06T09:58:36.000
Inquiry Name
Illegal Parking
Brief Description
Report a vehicle parked illegally on public property, a blocked hydrant, parking permit misuse, or overnight commercial parking on residential street.
165329226
Unique Id: 165329226 • Date: 2025-12-06T00:00:00.000 • Time: 9:57:35 AM
Unique Id
165329226
Date
2025-12-06T00:00:00.000
Time
9:57:35 AM
Date Time
2025-12-06T09:57:35.000
Inquiry Name
GED and Literacy
Brief Description
Learn about the GED exam, including free classes and programs to help prepare.
165329227
Unique Id: 165329227 • Date: 2025-12-06T00:00:00.000 • Time: 9:59:34 AM
Unique Id
165329227
Date
2025-12-06T00:00:00.000
Time
9:59:34 AM
Date Time
2025-12-06T09:59:34.000
Inquiry Name
Trespassing
Brief Description
Report trespassing, which is entering someone's property without permission.
165329228
Unique Id: 165329228 • Date: 2025-12-06T00:00:00.000 • Time: 9:57:54 AM
Unique Id
165329228
Date
2025-12-06T00:00:00.000
Time
9:57:54 AM
Date Time
2025-12-06T09:57:54.000
Inquiry Name
Senior Citizen Homeowners' Exemption (SCHE)
Brief Description
Apply for property tax benefits for homeowners 65 and older.
165329229
Unique Id: 165329229 • Date: 2025-12-06T00:00:00.000 • Time: 10:00:48 AM
Unique Id
165329229
Date
2025-12-06T00:00:00.000
Time
10:00:48 AM
Date Time
2025-12-06T10:00:48.000
Inquiry Name
Trash, Recycling, and Compost Bins
Brief Description
Learn about trash, recycling, and compost bins and purchase official NYC Bins.
165329231
Unique Id: 165329231 • Date: 2025-12-06T00:00:00.000 • Time: 9:59:15 AM
Unique Id
165329231
Date
2025-12-06T00:00:00.000
Time
9:59:15 AM
Date Time
2025-12-06T09:59:15.000
Inquiry Name
SNAP (Food Stamps)
Brief Description
Learn about, apply for, or report a problem with Supplemental Nutrition Assistance Program (SNAP), also known as Food Stamps.
165329232
Unique Id: 165329232 • Date: 2025-12-06T00:00:00.000 • Time: 9:58:23 AM
Unique Id
165329232
Date
2025-12-06T00:00:00.000
Time
9:58:23 AM
Date Time
2025-12-06T09:58:23.000
Inquiry Name
HPD Violation Removal for Property Owners
Brief Description
Correct or clear a violation from the Department of Housing Preservation and Development.
165329233
Unique Id: 165329233 • Date: 2025-12-06T00:00:00.000 • Time: 10:01:34 AM
Unique Id
165329233
Date
2025-12-06T00:00:00.000
Time
10:01:34 AM
Date Time
2025-12-06T10:01:34.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
165329234
Unique Id: 165329234 • Date: 2025-12-06T00:00:00.000 • Time: 10:00:27 AM
Unique Id
165329234
Date
2025-12-06T00:00:00.000
Time
10:00:27 AM
Date Time
2025-12-06T10:00:27.000
Inquiry Name
Trash, Recycling, and Compost Bins
Brief Description
Learn about trash, recycling, and compost bins and purchase official NYC Bins.
165329235
Unique Id: 165329235 • Date: 2025-12-06T00:00:00.000 • Time: 9:59:53 AM
Unique Id
165329235
Date
2025-12-06T00:00:00.000
Time
9:59:53 AM
Date Time
2025-12-06T09:59:53.000
Inquiry Name
Police Report
Brief Description
Get a copy of a police report for a crime or lost property.
165329237
Unique Id: 165329237 • Date: 2025-12-06T00:00:00.000 • Time: 9:55:30 AM
Unique Id
165329237
Date
2025-12-06T00:00:00.000
Time
9:55:30 AM
Date Time
2025-12-06T09:55:30.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
165329238
Unique Id: 165329238 • Date: 2025-12-06T00:00:00.000 • Time: 9:58:02 AM
Unique Id
165329238
Date
2025-12-06T00:00:00.000
Time
9:58:02 AM
Date Time
2025-12-06T09:58:02.000
Inquiry Name
988 Mental Health Support
Brief Description
Get free, confidential help with mental health or substance abuse issues, including crisis services and treatment referrals.
165329239
Unique Id: 165329239 • Date: 2025-12-06T00:00:00.000 • Time: 9:57:29 AM
Unique Id
165329239
Date
2025-12-06T00:00:00.000
Time
9:57:29 AM
Date Time
2025-12-06T09:57:29.000
Inquiry Name
Trash, Recycling, and Compost Collection Schedule
Brief Description
Look up the trash, recycling, and compost collection days for a residential or non-profit address.
165329240
Unique Id: 165329240 • Date: 2025-12-06T00:00:00.000 • Time: 9:55:10 AM
Unique Id
165329240
Date
2025-12-06T00:00:00.000
Time
9:55:10 AM
Date Time
2025-12-06T09:55:10.000
Inquiry Name
Bulk Item Disposal
Brief Description
Learn how to get rid of large, bulky items.
165329241
Unique Id: 165329241 • Date: 2025-12-06T00:00:00.000 • Time: 9:57:54 AM
Unique Id
165329241
Date
2025-12-06T00:00:00.000
Time
9:57:54 AM
Date Time
2025-12-06T09:57:54.000
Inquiry Name
Buses and Subways
Brief Description
Get information or make a complaint about a MetroCard or bus or subway run by the Metropolitan Transportation Authority (MTA).
165329242
Unique Id: 165329242 • Date: 2025-12-06T00:00:00.000 • Time: 9:55:31 AM
Unique Id
165329242
Date
2025-12-06T00:00:00.000
Time
9:55:31 AM
Date Time
2025-12-06T09:55:31.000
Inquiry Name
Paper License Plate Complaint
Brief Description
Report the use or sale of unauthorized paper license plates, also known as ghost plates.
165329243
Unique Id: 165329243 • Date: 2025-12-06T00:00:00.000 • Time: 10:01:43 AM
Unique Id
165329243
Date
2025-12-06T00:00:00.000
Time
10:01:43 AM
Date Time
2025-12-06T10:01:43.000
Inquiry Name
Directory Assistance
Brief Description
Get the phone number or address of a specific person or business.
165329244
Unique Id: 165329244 • Date: 2025-12-06T00:00:00.000 • Time: 10:01:37 AM
Unique Id
165329244
Date
2025-12-06T00:00:00.000
Time
10:01:37 AM
Date Time
2025-12-06T10:01:37.000
Inquiry Name
Public Assistance or Welfare
Brief Description
Learn about or report a problem with public assistance, welfare, work requirements, and job center locations.
165329245
Unique Id: 165329245 • Date: 2025-12-06T00:00:00.000 • Time: 10:00:35 AM
Unique Id
165329245
Date
2025-12-06T00:00:00.000
Time
10:00:35 AM
Date Time
2025-12-06T10:00:35.000
Inquiry Name
Mattress or Box Spring Disposal
Brief Description
Learn how to get rid of a mattress or box spring.
165329246
Unique Id: 165329246 • Date: 2025-12-06T00:00:00.000 • Time: 9:58:36 AM
Unique Id
165329246
Date
2025-12-06T00:00:00.000
Time
9:58:36 AM
Date Time
2025-12-06T09:58:36.000
Inquiry Name
Lithium-Ion Battery Safety and Complaint
Brief Description
Learn how to store, charge, and get rid of lithium-ion batteries safely. Report someone not following guidelines or counterfeit batteries.
165329247
Unique Id: 165329247 • Date: 2025-12-06T00:00:00.000 • Time: 10:01:42 AM
Unique Id
165329247
Date
2025-12-06T00:00:00.000
Time
10:01:42 AM
Date Time
2025-12-06T10:01:42.000
Inquiry Name
Dangerous Location or Situation
Brief Description
Call 911 to report a situation that might cause danger to life or personal property.
165329248
Unique Id: 165329248 • Date: 2025-12-06T00:00:00.000 • Time: 10:01:01 AM
Unique Id
165329248
Date
2025-12-06T00:00:00.000
Time
10:01:01 AM
Date Time
2025-12-06T10:01:01.000
Inquiry Name
Department of Education Feedback
Brief Description
Submit a complaint or compliment about Department of Education (DOE) public school teachers, principals, other DOE staff members, or the DOE Chancellor.
165329249
Unique Id: 165329249 • Date: 2025-12-06T00:00:00.000 • Time: 10:03:21 AM
Unique Id
165329249
Date
2025-12-06T00:00:00.000
Time
10:03:21 AM
Date Time
2025-12-06T10:03:21.000
Inquiry Name
Administration for Children's Services Case Status
Brief Description
Get information about a Children's Services case for parents and child care professionals.
165329250
Unique Id: 165329250 • Date: 2025-12-06T00:00:00.000 • Time: 10:01:01 AM
Unique Id
165329250
Date
2025-12-06T00:00:00.000
Time
10:01:01 AM
Date Time
2025-12-06T10:01:01.000
Inquiry Name
Directory Assistance
Brief Description
Get the phone number or address of a specific person or business.
165329252
Unique Id: 165329252 • Date: 2025-12-06T00:00:00.000 • Time: 10:03:03 AM
Unique Id
165329252
Date
2025-12-06T00:00:00.000
Time
10:03:03 AM
Date Time
2025-12-06T10:03:03.000
Inquiry Name
Dead Animal on Public Property
Brief Description
Report a dead animal in a public place, including sidewalks, highways, and parks.
165329253
Unique Id: 165329253 • Date: 2025-12-06T00:00:00.000 • Time: 10:01:55 AM
Unique Id
165329253
Date
2025-12-06T00:00:00.000
Time
10:01:55 AM
Date Time
2025-12-06T10:01:55.000
Inquiry Name
Water Meter Complaint
Brief Description
Report a water meter that is broken, leaking, frozen, missing, or stolen.
165329254
Unique Id: 165329254 • Date: 2025-12-06T00:00:00.000 • Time: 10:05:12 AM
Unique Id
165329254
Date
2025-12-06T00:00:00.000
Time
10:05:12 AM
Date Time
2025-12-06T10:05:12.000
Inquiry Name
Dead Animal on Private Property
Brief Description
Learn how to dispose of dead pets or wildlife on your property.
165329255
Unique Id: 165329255 • Date: 2025-12-06T00:00:00.000 • Time: 10:04:44 AM
Unique Id
165329255
Date
2025-12-06T00:00:00.000
Time
10:04:44 AM
Date Time
2025-12-06T10:04:44.000
Inquiry Name
Missed Trash, Recycling, or Compost Collection
Brief Description
Report waste that was not picked up on your collection day or at a scheduled appointment.
165329256
Unique Id: 165329256 • Date: 2025-12-06T00:00:00.000 • Time: 10:05:39 AM
Unique Id
165329256
Date
2025-12-06T00:00:00.000
Time
10:05:39 AM
Date Time
2025-12-06T10:05:39.000
Inquiry Name
Buses and Subways
Brief Description
Get information or make a complaint about a MetroCard or bus or subway run by the Metropolitan Transportation Authority (MTA).
165329257
Unique Id: 165329257 • Date: 2025-12-06T00:00:00.000 • Time: 10:06:04 AM
Unique Id
165329257
Date
2025-12-06T00:00:00.000
Time
10:06:04 AM
Date Time
2025-12-06T10:06:04.000
Inquiry Name
Trash, Recycling, and Compost Collection Schedule
Brief Description
Look up the trash, recycling, and compost collection days for a residential or non-profit address.
165329258
Unique Id: 165329258 • Date: 2025-12-06T00:00:00.000 • Time: 10:04:51 AM
Unique Id
165329258
Date
2025-12-06T00:00:00.000
Time
10:04:51 AM
Date Time
2025-12-06T10:04:51.000
Inquiry Name
Missed Trash, Recycling, or Compost Collection
Brief Description
Report waste that was not picked up on your collection day or at a scheduled appointment.
165329259
Unique Id: 165329259 • Date: 2025-12-06T00:00:00.000 • Time: 10:03:51 AM
Unique Id
165329259
Date
2025-12-06T00:00:00.000
Time
10:03:51 AM
Date Time
2025-12-06T10:03:51.000
Inquiry Name
Power Outage
Brief Description
Report a power outage or blackout to a utility company. File a ConEd claim for food or medicine spoiled during a power outage.
165329260
Unique Id: 165329260 • Date: 2025-12-06T00:00:00.000 • Time: 10:04:33 AM
Unique Id
165329260
Date
2025-12-06T00:00:00.000
Time
10:04:33 AM
Date Time
2025-12-06T10:04:33.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
165329261
Unique Id: 165329261 • Date: 2025-12-06T00:00:00.000 • Time: 10:06:33 AM
Unique Id
165329261
Date
2025-12-06T00:00:00.000
Time
10:06:33 AM
Date Time
2025-12-06T10:06:33.000
Inquiry Name
Missed Trash, Recycling, or Compost Collection
Brief Description
Report waste that was not picked up on your collection day or at a scheduled appointment.
165329262
Unique Id: 165329262 • Date: 2025-12-06T00:00:00.000 • Time: 10:06:04 AM
Unique Id
165329262
Date
2025-12-06T00:00:00.000
Time
10:06:04 AM
Date Time
2025-12-06T10:06:04.000
Inquiry Name
Bulk Item Disposal
Brief Description
Learn how to get rid of large, bulky items.
165329263
Unique Id: 165329263 • Date: 2025-12-06T00:00:00.000 • Time: 10:01:42 AM
Unique Id
165329263
Date
2025-12-06T00:00:00.000
Time
10:01:42 AM
Date Time
2025-12-06T10:01:42.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in an apartment, public area, or entire building of a privately-owned residential rental building.
165329264
Unique Id: 165329264 • Date: 2025-12-06T00:00:00.000 • Time: 10:06:54 AM
Unique Id
165329264
Date
2025-12-06T00:00:00.000
Time
10:06:54 AM
Date Time
2025-12-06T10:06:54.000
Inquiry Name
Store Complaint
Brief Description
Report a store that uses deceptive practices or commits fraud or other consumer protection violations.
165329265
Unique Id: 165329265 • Date: 2025-12-06T00:00:00.000 • Time: 10:07:37 AM
Unique Id
165329265
Date
2025-12-06T00:00:00.000
Time
10:07:37 AM
Date Time
2025-12-06T10:07:37.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
165329266
Unique Id: 165329266 • Date: 2025-12-06T00:00:00.000 • Time: 10:05:28 AM
Unique Id
165329266
Date
2025-12-06T00:00:00.000
Time
10:05:28 AM
Date Time
2025-12-06T10:05:28.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give a complaint, compliment, or comment on the service provided by City Agencies and their employees.
165329267
Unique Id: 165329267 • Date: 2025-12-06T00:00:00.000 • Time: 10:08:21 AM
Unique Id
165329267
Date
2025-12-06T00:00:00.000
Time
10:08:21 AM
Date Time
2025-12-06T10:08:21.000
Inquiry Name
Homeless Shelter Complaint
Brief Description
Make a complaint or comment about a homeless shelter.
165329268
Unique Id: 165329268 • Date: 2025-12-06T00:00:00.000 • Time: 10:07:34 AM
Unique Id
165329268
Date
2025-12-06T00:00:00.000
Time
10:07:34 AM
Date Time
2025-12-06T10:07:34.000
Inquiry Name
Missed Trash, Recycling, or Compost Collection
Brief Description
Report waste that was not picked up on your collection day or at a scheduled appointment.
165329269
Unique Id: 165329269 • Date: 2025-12-06T00:00:00.000 • Time: 10:08:08 AM
Unique Id
165329269
Date
2025-12-06T00:00:00.000
Time
10:08:08 AM
Date Time
2025-12-06T10:08:08.000
Inquiry Name
Homeless Assistance
Brief Description
Request help for a homeless person living on the streets, in the subway, or in other public places.
165329270
Unique Id: 165329270 • Date: 2025-12-06T00:00:00.000 • Time: 10:06:54 AM
Unique Id
165329270
Date
2025-12-06T00:00:00.000
Time
10:06:54 AM
Date Time
2025-12-06T10:06:54.000
Inquiry Name
Booted Vehicle
Brief Description
Learn what to do if your vehicle has been booted because of unpaid parking or camera violations.
165329271
Unique Id: 165329271 • Date: 2025-12-06T00:00:00.000 • Time: 10:02:03 AM
Unique Id
165329271
Date
2025-12-06T00:00:00.000
Time
10:02:03 AM
Date Time
2025-12-06T10:02:03.000
Inquiry Name
CFC and Freon Removal
Brief Description
Schedule an appointment for curbside disposal of appliances with chlorofluorocarbon gas, including refrigerators and air conditioners.
165329272
Unique Id: 165329272 • Date: 2025-12-06T00:00:00.000 • Time: 10:10:08 AM
Unique Id
165329272
Date
2025-12-06T00:00:00.000
Time
10:10:08 AM
Date Time
2025-12-06T10:10:08.000
Inquiry Name
Wellness Check
Brief Description
Call 911 to request a wellness check for someone you haven't been able to contact.
165329273
Unique Id: 165329273 • Date: 2025-12-06T00:00:00.000 • Time: 10:08:20 AM
Unique Id
165329273
Date
2025-12-06T00:00:00.000
Time
10:08:20 AM
Date Time
2025-12-06T10:08:20.000
Inquiry Name
Tenant Harassment
Brief Description
Get help for a tenant whose landlord harasses them and tries to force them out of their apartment. Connect with Tenant Helpline for advice and assistance.
165329274
Unique Id: 165329274 • Date: 2025-12-06T00:00:00.000 • Time: 10:05:00 AM
Unique Id
165329274
Date
2025-12-06T00:00:00.000
Time
10:05:00 AM
Date Time
2025-12-06T10:05:00.000
Inquiry Name
Jail System Complaint
Brief Description
Report a problem with the New York City jail system, including threats to incarcerated people.
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