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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
163651647
Unique Id: 163651647 • Date: 2025-06-21T00:00:00.000 • Time: 1:38:59 AM
Unique Id
163651647
Date
2025-06-21T00:00:00.000
Time
1:38:59 AM
Date Time
2025-06-21T01:38:59.000
Inquiry Name
Child Abuse
Brief Description
Report possible child abuse or neglect.
163651648
Unique Id: 163651648 • Date: 2025-06-21T00:00:00.000 • Time: 1:43:17 AM
Unique Id
163651648
Date
2025-06-21T00:00:00.000
Time
1:43:17 AM
Date Time
2025-06-21T01:43:17.000
Inquiry Name
Noise from Street or Sidewalk
Brief Description
Report noise from the street or sidewalk.
163651649
Unique Id: 163651649 • Date: 2025-06-21T00:00:00.000 • Time: 1:42:35 AM
Unique Id
163651649
Date
2025-06-21T00:00:00.000
Time
1:42:35 AM
Date Time
2025-06-21T01:42:35.000
Inquiry Name
Dirty Yard or Alley
Brief Description
Report an unclean or untidy yard, alley, or court that is visible from the street.
163651650
Unique Id: 163651650 • Date: 2025-06-21T00:00:00.000 • Time: 1:42:26 AM
Unique Id
163651650
Date
2025-06-21T00:00:00.000
Time
1:42:26 AM
Date Time
2025-06-21T01:42:26.000
Inquiry Name
HEAP Cooling Assistance
Brief Description
Apply for HEAP Cooling Assistance to see if you qualify for an air conditioner or fan.
163651651
Unique Id: 163651651 • Date: 2025-06-21T00:00:00.000 • Time: 1:43:19 AM
Unique Id
163651651
Date
2025-06-21T00:00:00.000
Time
1:43:19 AM
Date Time
2025-06-21T01:43:19.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
163651652
Unique Id: 163651652 • Date: 2025-06-21T00:00:00.000 • Time: 1:41:39 AM
Unique Id
163651652
Date
2025-06-21T00:00:00.000
Time
1:41:39 AM
Date Time
2025-06-21T01:41:39.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
163651653
Unique Id: 163651653 • Date: 2025-06-21T00:00:00.000 • Time: 1:43:50 AM
Unique Id
163651653
Date
2025-06-21T00:00:00.000
Time
1:43:50 AM
Date Time
2025-06-21T01:43:50.000
Inquiry Name
Noise from Park
Brief Description
Report noise from a park.
163651654
Unique Id: 163651654 • Date: 2025-06-21T00:00:00.000 • Time: 1:37:49 AM
Unique Id
163651654
Date
2025-06-21T00:00:00.000
Time
1:37:49 AM
Date Time
2025-06-21T01:37:49.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
163651655
Unique Id: 163651655 • Date: 2025-06-21T00:00:00.000 • Time: 1:43:50 AM
Unique Id
163651655
Date
2025-06-21T00:00:00.000
Time
1:43:50 AM
Date Time
2025-06-21T01:43:50.000
Inquiry Name
Disabled Vehicle
Brief Description
Report a disabled vehicle on a City street, limited access highway, bridge, or tunnel.
163651656
Unique Id: 163651656 • Date: 2025-06-21T00:00:00.000 • Time: 1:43:52 AM
Unique Id
163651656
Date
2025-06-21T00:00:00.000
Time
1:43:52 AM
Date Time
2025-06-21T01:43:52.000
Inquiry Name
Medical Emergency
Brief Description
Call 911 to report any type of medical or health related emergency.
163651657
Unique Id: 163651657 • Date: 2025-06-21T00:00:00.000 • Time: 1:44:29 AM
Unique Id
163651657
Date
2025-06-21T00:00:00.000
Time
1:44:29 AM
Date Time
2025-06-21T01:44:29.000
Inquiry Name
Abandoned Vehicle
Brief Description
Report an abandoned vehicle on public property or request the removal of an abandoned vehicle with no license plates on private property.
163651658
Unique Id: 163651658 • Date: 2025-06-21T00:00:00.000 • Time: 1:46:10 AM
Unique Id
163651658
Date
2025-06-21T00:00:00.000
Time
1:46:10 AM
Date Time
2025-06-21T01:46:10.000
Inquiry Name
Noise from Street or Sidewalk
Brief Description
Report noise from the street or sidewalk.
163651659
Unique Id: 163651659 • Date: 2025-06-21T00:00:00.000 • Time: 1:47:36 AM
Unique Id
163651659
Date
2025-06-21T00:00:00.000
Time
1:47:36 AM
Date Time
2025-06-21T01:47:36.000
Inquiry Name
Street, Highway, Bridge, and Tunnel Closures
Brief Description
Learn about street, highway, bridge, and tunnel closures.
163651661
Unique Id: 163651661 • Date: 2025-06-21T00:00:00.000 • Time: 1:34:59 AM
Unique Id
163651661
Date
2025-06-21T00:00:00.000
Time
1:34:59 AM
Date Time
2025-06-21T01:34:59.000
Inquiry Name
HEAP Energy Assistance
Brief Description
Get help with HEAP, paying for heat, utilities, and boiler repairs for low-income households and public assistance recipients.
163651662
Unique Id: 163651662 • Date: 2025-06-21T00:00:00.000 • Time: 1:49:06 AM
Unique Id
163651662
Date
2025-06-21T00:00:00.000
Time
1:49:06 AM
Date Time
2025-06-21T01:49:06.000
Inquiry Name
988 Mental Health Support
Brief Description
Get free, confidential help with mental health or substance abuse issues, including crisis services and treatment referrals.
163651663
Unique Id: 163651663 • Date: 2025-06-21T00:00:00.000 • Time: 1:33:30 AM
Unique Id
163651663
Date
2025-06-21T00:00:00.000
Time
1:33:30 AM
Date Time
2025-06-21T01:33:30.000
Inquiry Name
HPD Section 8
Brief Description
Learn about the Department of Housing Preservation and Development (HPD) Section 8 Program, also known as the Housing Choice Voucher (HCV) program.
163651664
Unique Id: 163651664 • Date: 2025-06-21T00:00:00.000 • Time: 1:49:33 AM
Unique Id
163651664
Date
2025-06-21T00:00:00.000
Time
1:49:33 AM
Date Time
2025-06-21T01:49:33.000
Inquiry Name
Noise from Vehicle
Brief Description
Report noise from a vehicle, including horn honking, engine idling, or loud music.
163651665
Unique Id: 163651665 • Date: 2025-06-21T00:00:00.000 • Time: 1:42:26 AM
Unique Id
163651665
Date
2025-06-21T00:00:00.000
Time
1:42:26 AM
Date Time
2025-06-21T01:42:26.000
Inquiry Name
Legal Assistance
Brief Description
Get a lawyer referral, free legal services, and answers to questions about the law and courts. Connect with Tenant Helpline for advice and assistance.
163651666
Unique Id: 163651666 • Date: 2025-06-21T00:00:00.000 • Time: 1:48:29 AM
Unique Id
163651666
Date
2025-06-21T00:00:00.000
Time
1:48:29 AM
Date Time
2025-06-21T01:48:29.000
Inquiry Name
Noise from Bar, Club, or Restaurant
Brief Description
Report noise, including music, coming from a bar, club, or restaurant.
163651667
Unique Id: 163651667 • Date: 2025-06-21T00:00:00.000 • Time: 1:47:36 AM
Unique Id
163651667
Date
2025-06-21T00:00:00.000
Time
1:47:36 AM
Date Time
2025-06-21T01:47:36.000
Inquiry Name
Status of Active Street or Sidewalk Construction Permits
Brief Description
Get the status of an active street construction or sidewalk repair permit.
163651668
Unique Id: 163651668 • Date: 2025-06-21T00:00:00.000 • Time: 1:50:12 AM
Unique Id
163651668
Date
2025-06-21T00:00:00.000
Time
1:50:12 AM
Date Time
2025-06-21T01:50:12.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
163651669
Unique Id: 163651669 • Date: 2025-06-21T00:00:00.000 • Time: 1:50:05 AM
Unique Id
163651669
Date
2025-06-21T00:00:00.000
Time
1:50:05 AM
Date Time
2025-06-21T01:50:05.000
Inquiry Name
Noise from Vehicle
Brief Description
Report noise from a vehicle, including horn honking, engine idling, or loud music.
163651670
Unique Id: 163651670 • Date: 2025-06-21T00:00:00.000 • Time: 1:51:04 AM
Unique Id
163651670
Date
2025-06-21T00:00:00.000
Time
1:51:04 AM
Date Time
2025-06-21T01:51:04.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in an apartment, public area, or entire building of a privately-owned residential rental building.
163651671
Unique Id: 163651671 • Date: 2025-06-21T00:00:00.000 • Time: 1:49:35 AM
Unique Id
163651671
Date
2025-06-21T00:00:00.000
Time
1:49:35 AM
Date Time
2025-06-21T01:49:35.000
Inquiry Name
Department of Motor Vehicles (DMV)
Brief Description
Learn about DMV services and office locations or make a complaint.
163651672
Unique Id: 163651672 • Date: 2025-06-21T00:00:00.000 • Time: 1:51:11 AM
Unique Id
163651672
Date
2025-06-21T00:00:00.000
Time
1:51:11 AM
Date Time
2025-06-21T01:51:11.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
163651673
Unique Id: 163651673 • Date: 2025-06-21T00:00:00.000 • Time: 1:51:30 AM
Unique Id
163651673
Date
2025-06-21T00:00:00.000
Time
1:51:30 AM
Date Time
2025-06-21T01:51:30.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
163651674
Unique Id: 163651674 • Date: 2025-06-21T00:00:00.000 • Time: 1:41:56 AM
Unique Id
163651674
Date
2025-06-21T00:00:00.000
Time
1:41:56 AM
Date Time
2025-06-21T01:41:56.000
Inquiry Name
Towed Vehicle Reclaim from Marshal or Sheriff
Brief Description
Reclaim a vehicle towed or in the process of being towed by a Marshal or Sheriff.
163651675
Unique Id: 163651675 • Date: 2025-06-21T00:00:00.000 • Time: 1:41:56 AM
Unique Id
163651675
Date
2025-06-21T00:00:00.000
Time
1:41:56 AM
Date Time
2025-06-21T01:41:56.000
Inquiry Name
Department of Finance Business Centers
Brief Description
Find places to pay parking tickets, camera violations, and property taxes and get related services.
163651676
Unique Id: 163651676 • Date: 2025-06-21T00:00:00.000 • Time: 1:53:05 AM
Unique Id
163651676
Date
2025-06-21T00:00:00.000
Time
1:53:05 AM
Date Time
2025-06-21T01:53:05.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
163651677
Unique Id: 163651677 • Date: 2025-06-21T00:00:00.000 • Time: 1:52:34 AM
Unique Id
163651677
Date
2025-06-21T00:00:00.000
Time
1:52:34 AM
Date Time
2025-06-21T01:52:34.000
Inquiry Name
Noise from Alarm
Brief Description
Report an alarm in progress or an alarm that goes off too often or for too long.
163651678
Unique Id: 163651678 • Date: 2025-06-21T00:00:00.000 • Time: 1:53:36 AM
Unique Id
163651678
Date
2025-06-21T00:00:00.000
Time
1:53:36 AM
Date Time
2025-06-21T01:53:36.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
163651679
Unique Id: 163651679 • Date: 2025-06-21T00:00:00.000 • Time: 1:34:59 AM
Unique Id
163651679
Date
2025-06-21T00:00:00.000
Time
1:34:59 AM
Date Time
2025-06-21T01:34:59.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give a complaint, compliment, or comment on the service provided by City Agencies and their employees.
163651680
Unique Id: 163651680 • Date: 2025-06-21T00:00:00.000 • Time: 1:54:28 AM
Unique Id
163651680
Date
2025-06-21T00:00:00.000
Time
1:54:28 AM
Date Time
2025-06-21T01:54:28.000
Inquiry Name
Noise from Street or Sidewalk
Brief Description
Report noise from the street or sidewalk.
163651681
Unique Id: 163651681 • Date: 2025-06-21T00:00:00.000 • Time: 1:54:50 AM
Unique Id
163651681
Date
2025-06-21T00:00:00.000
Time
1:54:50 AM
Date Time
2025-06-21T01:54:50.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
163651682
Unique Id: 163651682 • Date: 2025-06-21T00:00:00.000 • Time: 1:55:55 AM
Unique Id
163651682
Date
2025-06-21T00:00:00.000
Time
1:55:55 AM
Date Time
2025-06-21T01:55:55.000
Inquiry Name
Fire Hydrant Complaint
Brief Description
Report a fire hydrant that is leaking, running, missing, misused, or damaged (including fender post), or blocked by a vehicle.
163651683
Unique Id: 163651683 • Date: 2025-06-21T00:00:00.000 • Time: 1:55:10 AM
Unique Id
163651683
Date
2025-06-21T00:00:00.000
Time
1:55:10 AM
Date Time
2025-06-21T01:55:10.000
Inquiry Name
Noise from Construction
Brief Description
Report noise from street or building construction, including jackhammer noise.
163651684
Unique Id: 163651684 • Date: 2025-06-21T00:00:00.000 • Time: 1:56:46 AM
Unique Id
163651684
Date
2025-06-21T00:00:00.000
Time
1:56:46 AM
Date Time
2025-06-21T01:56:46.000
Inquiry Name
Directory Assistance
Brief Description
Get the phone number or address of a specific person or business.
163651685
Unique Id: 163651685 • Date: 2025-06-21T00:00:00.000 • Time: 1:53:05 AM
Unique Id
163651685
Date
2025-06-21T00:00:00.000
Time
1:53:05 AM
Date Time
2025-06-21T01:53:05.000
Inquiry Name
Broken Sidewalk
Brief Description
Report a sidewalk condition that may cause a trip hazard. Learn about how to maintain or repair the sidewalk next to your property.
163651686
Unique Id: 163651686 • Date: 2025-06-21T00:00:00.000 • Time: 1:57:49 AM
Unique Id
163651686
Date
2025-06-21T00:00:00.000
Time
1:57:49 AM
Date Time
2025-06-21T01:57:49.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
163651687
Unique Id: 163651687 • Date: 2025-06-21T00:00:00.000 • Time: 1:58:27 AM
Unique Id
163651687
Date
2025-06-21T00:00:00.000
Time
1:58:27 AM
Date Time
2025-06-21T01:58:27.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
163651688
Unique Id: 163651688 • Date: 2025-06-21T00:00:00.000 • Time: 1:58:27 AM
Unique Id
163651688
Date
2025-06-21T00:00:00.000
Time
1:58:27 AM
Date Time
2025-06-21T01:58:27.000
Inquiry Name
Fire Hydrant Complaint
Brief Description
Report a fire hydrant that is leaking, running, missing, misused, or damaged (including fender post), or blocked by a vehicle.
163651689
Unique Id: 163651689 • Date: 2025-06-21T00:00:00.000 • Time: 1:34:59 AM
Unique Id
163651689
Date
2025-06-21T00:00:00.000
Time
1:34:59 AM
Date Time
2025-06-21T01:34:59.000
Inquiry Name
Senior Citizen Homeowners' Exemption (SCHE)
Brief Description
Apply for property tax benefits for homeowners 65 and older.
163651690
Unique Id: 163651690 • Date: 2025-06-21T00:00:00.000 • Time: 1:58:41 AM
Unique Id
163651690
Date
2025-06-21T00:00:00.000
Time
1:58:41 AM
Date Time
2025-06-21T01:58:41.000
Inquiry Name
Noise from Street or Sidewalk
Brief Description
Report noise from the street or sidewalk.
163651691
Unique Id: 163651691 • Date: 2025-06-21T00:00:00.000 • Time: 1:58:44 AM
Unique Id
163651691
Date
2025-06-21T00:00:00.000
Time
1:58:44 AM
Date Time
2025-06-21T01:58:44.000
Inquiry Name
Noise from Store or Business
Brief Description
Report noise (other than an alarm or equipment) from a store or commercial location.
163651692
Unique Id: 163651692 • Date: 2025-06-21T00:00:00.000 • Time: 1:59:14 AM
Unique Id
163651692
Date
2025-06-21T00:00:00.000
Time
1:59:14 AM
Date Time
2025-06-21T01:59:14.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
163651693
Unique Id: 163651693 • Date: 2025-06-21T00:00:00.000 • Time: 1:58:38 AM
Unique Id
163651693
Date
2025-06-21T00:00:00.000
Time
1:58:38 AM
Date Time
2025-06-21T01:58:38.000
Inquiry Name
Disorderly Person or Group
Brief Description
Report a disorderly person or group creating a dangerous condition.
163651694
Unique Id: 163651694 • Date: 2025-06-21T00:00:00.000 • Time: 1:59:27 AM
Unique Id
163651694
Date
2025-06-21T00:00:00.000
Time
1:59:27 AM
Date Time
2025-06-21T01:59:27.000
Inquiry Name
988 Mental Health Support
Brief Description
Get free, confidential help with mental health or substance abuse issues, including crisis services and treatment referrals.
163651695
Unique Id: 163651695 • Date: 2025-06-21T00:00:00.000 • Time: 1:58:37 AM
Unique Id
163651695
Date
2025-06-21T00:00:00.000
Time
1:58:37 AM
Date Time
2025-06-21T01:58:37.000
Inquiry Name
Noise from Street or Sidewalk
Brief Description
Report noise from the street or sidewalk.
163651696
Unique Id: 163651696 • Date: 2025-06-21T00:00:00.000 • Time: 1:59:01 AM
Unique Id
163651696
Date
2025-06-21T00:00:00.000
Time
1:59:01 AM
Date Time
2025-06-21T01:59:01.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
163651697
Unique Id: 163651697 • Date: 2025-06-21T00:00:00.000 • Time: 1:52:22 AM
Unique Id
163651697
Date
2025-06-21T00:00:00.000
Time
1:52:22 AM
Date Time
2025-06-21T01:52:22.000
Inquiry Name
Trash, Recycling, and Compost Collection Schedule
Brief Description
Look up the trash, recycling, and compost collection days for a residential or non-profit address.
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