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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
152126021
Unique Id: 152126021 • Date: 2022-09-26T00:00:00.000 • Time: 8:49:56 AM
Unique Id
152126021
Date
2022-09-26T00:00:00.000
Time
8:49:56 AM
Date Time
2022-09-26T08:49:56.000
Inquiry Name
Manhattan Resident Parking Tax Exemption
Brief Description
Learn about the tax exemption for Manhattan residents who rent long-term parking spaces.
152126022
Unique Id: 152126022 • Date: 2022-09-26T00:00:00.000 • Time: 8:53:06 AM
Unique Id
152126022
Date
2022-09-26T00:00:00.000
Time
8:53:06 AM
Date Time
2022-09-26T08:53:06.000
Inquiry Name
Business Tax Assistance
Brief Description
Get help with business tax filing, payment, and account issues. Get a copy of a filed business tax return.
152126023
Unique Id: 152126023 • Date: 2022-09-26T00:00:00.000 • Time: 8:48:33 AM
Unique Id
152126023
Date
2022-09-26T00:00:00.000
Time
8:48:33 AM
Date Time
2022-09-26T08:48:33.000
Inquiry Name
IDNYC Documents Required to Apply
Brief Description
Get information about required documents to prove identity and New York City residency when applying for IDNYC.
152126024
Unique Id: 152126024 • Date: 2022-09-26T00:00:00.000 • Time: 8:49:56 AM
Unique Id
152126024
Date
2022-09-26T00:00:00.000
Time
8:49:56 AM
Date Time
2022-09-26T08:49:56.000
Inquiry Name
Fingerprinting
Brief Description
Get non-criminal fingerprints, which are required for certain permits and licenses.
152126025
Unique Id: 152126025 • Date: 2022-09-26T00:00:00.000 • Time: 8:55:17 AM
Unique Id
152126025
Date
2022-09-26T00:00:00.000
Time
8:55:17 AM
Date Time
2022-09-26T08:55:17.000
Inquiry Name
Curbside Composting
Brief Description
Learn about compost collection in New York City.
142470166
Unique Id: 142470166 • Date: 2020-05-31T00:00:00.000 • Time: 1:54:05 PM
Unique Id
142470166
Date
2020-05-31T00:00:00.000
Time
1:54:05 PM
Date Time
2020-05-31T13:54:05.000
Inquiry Name
Injured or Sick Animal
Brief Description
Get help for an injured or sick animal.
150394296
Unique Id: 150394296 • Date: 2022-04-05T00:00:00.000 • Time: 10:11:27 AM
Unique Id
150394296
Date
2022-04-05T00:00:00.000
Time
10:11:27 AM
Date Time
2022-04-05T10:11:27.000
Inquiry Name
Homeless Encampment
Brief Description
Report a homeless encampment.
152126026
Unique Id: 152126026 • Date: 2022-09-26T00:00:00.000 • Time: 8:58:32 AM
Unique Id
152126026
Date
2022-09-26T00:00:00.000
Time
8:58:32 AM
Date Time
2022-09-26T08:58:32.000
Inquiry Name
Rosh Hashanah
Brief Description
Rosh Hashanah takes place on Monday, September 26th and Tuesday, September 27th.
152126027
Unique Id: 152126027 • Date: 2022-09-26T00:00:00.000 • Time: 8:57:52 AM
Unique Id
152126027
Date
2022-09-26T00:00:00.000
Time
8:57:52 AM
Date Time
2022-09-26T08:57:52.000
Inquiry Name
Homeless Shelter Resident Assistance
Brief Description
Get help for homeless people who is currently in the shelter system, including medical concerns.
152126028
Unique Id: 152126028 • Date: 2022-09-26T00:00:00.000 • Time: 8:56:00 AM
Unique Id
152126028
Date
2022-09-26T00:00:00.000
Time
8:56:00 AM
Date Time
2022-09-26T08:56:00.000
Inquiry Name
Electrical Complaint
Brief Description
Report an electrical problem in an apartment, defective or exposed wiring in a building, or faulty outdoor electrical equipment.
152126029
Unique Id: 152126029 • Date: 2022-09-26T00:00:00.000 • Time: 8:59:54 AM
Unique Id
152126029
Date
2022-09-26T00:00:00.000
Time
8:59:54 AM
Date Time
2022-09-26T08:59:54.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
152126030
Unique Id: 152126030 • Date: 2022-09-26T00:00:00.000 • Time: 8:56:24 AM
Unique Id
152126030
Date
2022-09-26T00:00:00.000
Time
8:56:24 AM
Date Time
2022-09-26T08:56:24.000
Inquiry Name
Senior Citizen Homeowners' Exemption (SCHE)
Brief Description
Apply for property tax benefits for homeowners 65 and older.
152126031
Unique Id: 152126031 • Date: 2022-09-26T00:00:00.000 • Time: 8:59:00 AM
Unique Id
152126031
Date
2022-09-26T00:00:00.000
Time
8:59:00 AM
Date Time
2022-09-26T08:59:00.000
Inquiry Name
Fallen Tree or Branch
Brief Description
Request the removal of a fallen tree or branch, cracked branches in danger of falling, or a tree in poor condition.
152126032
Unique Id: 152126032 • Date: 2022-09-26T00:00:00.000 • Time: 9:01:06 AM
Unique Id
152126032
Date
2022-09-26T00:00:00.000
Time
9:01:06 AM
Date Time
2022-09-26T09:01:06.000
Inquiry Name
Labor Law
Brief Description
Learn about the rules that apply to workers and their employers and report unfair or illegal practices.
152126033
Unique Id: 152126033 • Date: 2022-09-26T00:00:00.000 • Time: 8:56:00 AM
Unique Id
152126033
Date
2022-09-26T00:00:00.000
Time
8:56:00 AM
Date Time
2022-09-26T08:56:00.000
Inquiry Name
Building Construction Complaint
Brief Description
Report building construction that is unsafe, done after hours, outside approved plans, or work without a permit.
152126034
Unique Id: 152126034 • Date: 2022-09-26T00:00:00.000 • Time: 8:59:26 AM
Unique Id
152126034
Date
2022-09-26T00:00:00.000
Time
8:59:26 AM
Date Time
2022-09-26T08:59:26.000
Inquiry Name
Property Tax Bill Assistance
Brief Description
Get help with a property tax bill problem.
152126035
Unique Id: 152126035 • Date: 2022-09-26T00:00:00.000 • Time: 9:02:04 AM
Unique Id
152126035
Date
2022-09-26T00:00:00.000
Time
9:02:04 AM
Date Time
2022-09-26T09:02:04.000
Inquiry Name
School Safety Complaint
Brief Description
Report a fight or other safety issue at a public school.
152126036
Unique Id: 152126036 • Date: 2022-09-26T00:00:00.000 • Time: 9:02:36 AM
Unique Id
152126036
Date
2022-09-26T00:00:00.000
Time
9:02:36 AM
Date Time
2022-09-26T09:02:36.000
Inquiry Name
CFC and Freon Removal
Brief Description
Schedule an appointment for curbside disposal of appliances with chlorofluorocarbon gas, including refrigerators and air conditioners.
152126037
Unique Id: 152126037 • Date: 2022-09-26T00:00:00.000 • Time: 9:03:56 AM
Unique Id
152126037
Date
2022-09-26T00:00:00.000
Time
9:03:56 AM
Date Time
2022-09-26T09:03:56.000
Inquiry Name
Rent Freeze Program Renewal
Brief Description
Renew the Senior Citizen Rent Increase Exemption (SCRIE) or Disability Rent Increase Exemption (DRIE).
152126038
Unique Id: 152126038 • Date: 2022-09-26T00:00:00.000 • Time: 9:04:35 AM
Unique Id
152126038
Date
2022-09-26T00:00:00.000
Time
9:04:35 AM
Date Time
2022-09-26T09:04:35.000
Inquiry Name
Fair Fares NYC
Brief Description
Get general information about the Fair Fares discount MetroCard program for low-income New Yorkers.
152126039
Unique Id: 152126039 • Date: 2022-09-26T00:00:00.000 • Time: 9:03:54 AM
Unique Id
152126039
Date
2022-09-26T00:00:00.000
Time
9:03:54 AM
Date Time
2022-09-26T09:03:54.000
Inquiry Name
Food Protection Certificate Replacement
Brief Description
Replace a food certificate or card or request status of a replacement request.
152126040
Unique Id: 152126040 • Date: 2022-09-26T00:00:00.000 • Time: 9:03:22 AM
Unique Id
152126040
Date
2022-09-26T00:00:00.000
Time
9:03:22 AM
Date Time
2022-09-26T09:03:22.000
Inquiry Name
Catch Basin Complaint
Brief Description
Report a catch basin that is clogged, blocked, defective, or missing a curb piece or cover.
152126041
Unique Id: 152126041 • Date: 2022-09-26T00:00:00.000 • Time: 9:05:51 AM
Unique Id
152126041
Date
2022-09-26T00:00:00.000
Time
9:05:51 AM
Date Time
2022-09-26T09:05:51.000
Inquiry Name
School Tax Relief for Homeowners (STAR)
Brief Description
Apply for the STAR property tax exemption or income tax credit.
152126042
Unique Id: 152126042 • Date: 2022-09-26T00:00:00.000 • Time: 9:00:25 AM
Unique Id
152126042
Date
2022-09-26T00:00:00.000
Time
9:00:25 AM
Date Time
2022-09-26T09:00:25.000
Inquiry Name
Parking Ticket or Camera Violation Dispute
Brief Description
Fight a parking ticket or camera violation.
152126043
Unique Id: 152126043 • Date: 2022-09-26T00:00:00.000 • Time: 9:07:07 AM
Unique Id
152126043
Date
2022-09-26T00:00:00.000
Time
9:07:07 AM
Date Time
2022-09-26T09:07:07.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
152126044
Unique Id: 152126044 • Date: 2022-09-26T00:00:00.000 • Time: 9:06:41 AM
Unique Id
152126044
Date
2022-09-26T00:00:00.000
Time
9:06:41 AM
Date Time
2022-09-26T09:06:41.000
Inquiry Name
Parking Ticket or Camera Violation Payment Plan
Brief Description
Request an agreement to pay in installments if you owe parking or camera violation judgment debt.
152126046
Unique Id: 152126046 • Date: 2022-09-26T00:00:00.000 • Time: 8:49:05 AM
Unique Id
152126046
Date
2022-09-26T00:00:00.000
Time
8:49:05 AM
Date Time
2022-09-26T08:49:05.000
Inquiry Name
Legal Assistance
Brief Description
Get a lawyer referral, free legal services, and answers to questions about the law and courts.
152126047
Unique Id: 152126047 • Date: 2022-09-26T00:00:00.000 • Time: 9:05:59 AM
Unique Id
152126047
Date
2022-09-26T00:00:00.000
Time
9:05:59 AM
Date Time
2022-09-26T09:05:59.000
Inquiry Name
Property Tax Payment
Brief Description
Pay a property tax bill.
152126048
Unique Id: 152126048 • Date: 2022-09-26T00:00:00.000 • Time: 9:04:37 AM
Unique Id
152126048
Date
2022-09-26T00:00:00.000
Time
9:04:37 AM
Date Time
2022-09-26T09:04:37.000
Inquiry Name
Property Deed or Record
Brief Description
Search for or get copies of property ownership records, such as deeds and mortgages. Get copies of tax maps.
152126049
Unique Id: 152126049 • Date: 2022-09-26T00:00:00.000 • Time: 9:05:08 AM
Unique Id
152126049
Date
2022-09-26T00:00:00.000
Time
9:05:08 AM
Date Time
2022-09-26T09:05:08.000
Inquiry Name
Rat or Mouse Complaint
Brief Description
Report rats, mice, and conditions that might attract them.
152126050
Unique Id: 152126050 • Date: 2022-09-26T00:00:00.000 • Time: 9:08:35 AM
Unique Id
152126050
Date
2022-09-26T00:00:00.000
Time
9:08:35 AM
Date Time
2022-09-26T09:08:35.000
Inquiry Name
Parking Ticket or Camera Violation Dispute
Brief Description
Fight a parking ticket or camera violation.
152126051
Unique Id: 152126051 • Date: 2022-09-26T00:00:00.000 • Time: 9:08:27 AM
Unique Id
152126051
Date
2022-09-26T00:00:00.000
Time
9:08:27 AM
Date Time
2022-09-26T09:08:27.000
Inquiry Name
Directory Assistance
Brief Description
Get the phone number or address of a specific person or business.
152126052
Unique Id: 152126052 • Date: 2022-09-26T00:00:00.000 • Time: 9:08:35 AM
Unique Id
152126052
Date
2022-09-26T00:00:00.000
Time
9:08:35 AM
Date Time
2022-09-26T09:08:35.000
Inquiry Name
Vehicle Registration or License Plate
Brief Description
Learn about vehicle registrations, titles, license plates, and inspections.
152126053
Unique Id: 152126053 • Date: 2022-09-26T00:00:00.000 • Time: 9:10:12 AM
Unique Id
152126053
Date
2022-09-26T00:00:00.000
Time
9:10:12 AM
Date Time
2022-09-26T09:10:12.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
152126054
Unique Id: 152126054 • Date: 2022-09-26T00:00:00.000 • Time: 9:08:56 AM
Unique Id
152126054
Date
2022-09-26T00:00:00.000
Time
9:08:56 AM
Date Time
2022-09-26T09:08:56.000
Inquiry Name
Taxpayer Advocate
Brief Description
Get help if you've been unable to resolve a tax or rent freeze issue with the Department of Finance through the normal process.
New York City Police Department
Unique Id: 127232447 • Date: 2017-11-16T00:00:00.000 • Time: 6:34:34 PM
Unique Id
127232447
Date
2017-11-16T00:00:00.000
Time
6:34:34 PM
Date Time
2017-11-16T18:34:34.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Street or Sidewalk
Brief Description
Report noise from the street or sidewalk, including traffic.
Call Resolution
Information Provided
147278745
Unique Id: 147278745 • Date: 2021-06-08T00:00:00.000 • Time: 8:56:53 AM
Unique Id
147278745
Date
2021-06-08T00:00:00.000
Time
8:56:53 AM
Date Time
2021-06-08T08:56:53.000
Inquiry Name
Illegal Dumping
Brief Description
Report illegal dumping.
152126055
Unique Id: 152126055 • Date: 2022-09-26T00:00:00.000 • Time: 9:10:05 AM
Unique Id
152126055
Date
2022-09-26T00:00:00.000
Time
9:10:05 AM
Date Time
2022-09-26T09:10:05.000
Inquiry Name
Rosh Hashanah
Brief Description
Rosh Hashanah takes place on Monday, September 26th and Tuesday, September 27th.
151334273
Unique Id: 151334273 • Date: 2022-07-08T00:00:00.000 • Time: 7:19:14 PM
Unique Id
151334273
Date
2022-07-08T00:00:00.000
Time
7:19:14 PM
Date Time
2022-07-08T19:19:14.000
Inquiry Name
Missing Person
Brief Description
Report someone who may be missing, abducted, or kidnapped. Check if a missing person has been found.
150394320
Unique Id: 150394320 • Date: 2022-04-05T00:00:00.000 • Time: 10:16:57 AM
Unique Id
150394320
Date
2022-04-05T00:00:00.000
Time
10:16:57 AM
Date Time
2022-04-05T10:16:57.000
Inquiry Name
Traffic Ticket
Brief Description
Learn how to pay or dispute non-criminal moving violations.
3-1-1 Call Center
Unique Id: 128970870 • Date: 2018-02-16T00:00:00.000 • Time: 1:09:48 PM
Unique Id
128970870
Date
2018-02-16T00:00:00.000
Time
1:09:48 PM
Date Time
2018-02-16T13:09:48.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
City Worker or Agency Complaint or Compliment
Brief Description
Complaint or compliment about a City agency or a specific employee.
Call Resolution
CSMS SR
Department of Transportation
Unique Id: 128970871 • Date: 2018-02-16T00:00:00.000 • Time: 7:45:49 PM
Unique Id
128970871
Date
2018-02-16T00:00:00.000
Time
7:45:49 PM
Date Time
2018-02-16T19:45:49.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Alternate Side Parking or Street Cleaning Information
Brief Description
Information about alternate side parking days and street cleaning suspensions.
Call Resolution
Information Provided
152126057
Unique Id: 152126057 • Date: 2022-09-26T00:00:00.000 • Time: 9:07:07 AM
Unique Id
152126057
Date
2022-09-26T00:00:00.000
Time
9:07:07 AM
Date Time
2022-09-26T09:07:07.000
Inquiry Name
Parking Ticket or Camera Violation Dispute
Brief Description
Fight a parking ticket or camera violation.
152126058
Unique Id: 152126058 • Date: 2022-09-26T00:00:00.000 • Time: 9:11:08 AM
Unique Id
152126058
Date
2022-09-26T00:00:00.000
Time
9:11:08 AM
Date Time
2022-09-26T09:11:08.000
Inquiry Name
Rosh Hashanah
Brief Description
Rosh Hashanah takes place on Monday, September 26th and Tuesday, September 27th.
152126059
Unique Id: 152126059 • Date: 2022-09-26T00:00:00.000 • Time: 9:08:56 AM
Unique Id
152126059
Date
2022-09-26T00:00:00.000
Time
9:08:56 AM
Date Time
2022-09-26T09:08:56.000
Inquiry Name
CFC and Freon Removal
Brief Description
Schedule an appointment for curbside disposal of appliances with chlorofluorocarbon gas, including refrigerators and air conditioners.
152126060
Unique Id: 152126060 • Date: 2022-09-26T00:00:00.000 • Time: 8:59:00 AM
Unique Id
152126060
Date
2022-09-26T00:00:00.000
Time
8:59:00 AM
Date Time
2022-09-26T08:59:00.000
Inquiry Name
City Claim
Brief Description
Report personal injury or property damage against the City or a City contractor including damage to a vehicle from a pothole.
152126061
Unique Id: 152126061 • Date: 2022-09-26T00:00:00.000 • Time: 9:12:11 AM
Unique Id
152126061
Date
2022-09-26T00:00:00.000
Time
9:12:11 AM
Date Time
2022-09-26T09:12:11.000
Inquiry Name
Parking Ticket or Camera Violation Payment Plan
Brief Description
Request an agreement to pay in installments if you owe parking or camera violation judgment debt.
152126062
Unique Id: 152126062 • Date: 2022-09-26T00:00:00.000 • Time: 9:11:56 AM
Unique Id
152126062
Date
2022-09-26T00:00:00.000
Time
9:11:56 AM
Date Time
2022-09-26T09:11:56.000
Inquiry Name
Rosh Hashanah
Brief Description
Rosh Hashanah takes place on Monday, September 26th and Tuesday, September 27th.
152126063
Unique Id: 152126063 • Date: 2022-09-26T00:00:00.000 • Time: 9:08:30 AM
Unique Id
152126063
Date
2022-09-26T00:00:00.000
Time
9:08:30 AM
Date Time
2022-09-26T09:08:30.000
Inquiry Name
Eviction Prevention and Homebase
Brief Description
Get help if you have gotten an eviction notice and learn about the Homebase program.
152126064
Unique Id: 152126064 • Date: 2022-09-26T00:00:00.000 • Time: 9:11:11 AM
Unique Id
152126064
Date
2022-09-26T00:00:00.000
Time
9:11:11 AM
Date Time
2022-09-26T09:11:11.000
Inquiry Name
Rosh Hashanah
Brief Description
Rosh Hashanah takes place on Monday, September 26th and Tuesday, September 27th.
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