311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
New York City Police Department
Unique Id: 61572886 • Date: 2010-02-26T00:00:00.000 • Time: 6:05:24 AM
Unique Id
61572886
Date
2010-02-26T00:00:00.000
Time
6:05:24 AM
Date Time
2010-02-26T06:05:24.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Abandoned Vehicle With Plates on Public Property
Brief Description
Report an abandoned vehicle with at least one fixed metal license plate or in-transit paper registration plate.
Call Resolution
CSMS SR
Department of Education
Unique Id: 61572887 • Date: 2010-02-26T00:00:00.000 • Time: 6:10:16 AM
Unique Id
61572887
Date
2010-02-26T00:00:00.000
Time
6:10:16 AM
Date Time
2010-02-26T06:10:16.000
Agency
DOE
Agency Name
Department of Education
Inquiry Name
Public School Calendar
Brief Description
2016-2017 school calendar for New York City public schools.
Call Resolution
Alert Information Provided
Department of Education
Unique Id: 61572888 • Date: 2010-02-26T00:00:00.000 • Time: 6:11:57 AM
Unique Id
61572888
Date
2010-02-26T00:00:00.000
Time
6:11:57 AM
Date Time
2010-02-26T06:11:57.000
Agency
DOE
Agency Name
Department of Education
Inquiry Name
Public School Calendar
Brief Description
2016-2017 school calendar for New York City public schools.
Call Resolution
Alert Information Provided
3-1-1 Call Center
Unique Id: 61572889 • Date: 2010-02-26T00:00:00.000 • Time: 6:12:20 AM
Unique Id
61572889
Date
2010-02-26T00:00:00.000
Time
6:12:20 AM
Date Time
2010-02-26T06:12:20.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Alert Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Alert Information Provided
3-1-1 Call Center
Unique Id: 61572890 • Date: 2010-02-26T00:00:00.000 • Time: 6:13:08 AM
Unique Id
61572890
Date
2010-02-26T00:00:00.000
Time
6:13:08 AM
Date Time
2010-02-26T06:13:08.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Alert Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Alert Information Provided
3-1-1 Call Center
Unique Id: 61572891 • Date: 2010-02-26T00:00:00.000 • Time: 6:14:08 AM
Unique Id
61572891
Date
2010-02-26T00:00:00.000
Time
6:14:08 AM
Date Time
2010-02-26T06:14:08.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Alert Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Alert Information Provided
NYS Department of Motor Vehicles
Unique Id: 61572892 • Date: 2010-02-26T00:00:00.000 • Time: 6:15:41 AM
Unique Id
61572892
Date
2010-02-26T00:00:00.000
Time
6:15:41 AM
Date Time
2010-02-26T06:15:41.000
Agency
NYSDMV
Agency Name
NYS Department of Motor Vehicles
Inquiry Name
Department of Motor Vehicles - Assistance and Office Locations
Brief Description
Information about the Department of Motor Vehicles, including office locations, hours of operation, and complaints.
Call Resolution
Transfer to City Agency
3-1-1 Call Center
Unique Id: 61572893 • Date: 2010-02-26T00:00:00.000 • Time: 6:15:54 AM
Unique Id
61572893
Date
2010-02-26T00:00:00.000
Time
6:15:54 AM
Date Time
2010-02-26T06:15:54.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Alert Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Alert Information Provided
3-1-1 Call Center
Unique Id: 61572894 • Date: 2010-02-26T00:00:00.000 • Time: 6:17:39 AM
Unique Id
61572894
Date
2010-02-26T00:00:00.000
Time
6:17:39 AM
Date Time
2010-02-26T06:17:39.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Alert Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Alert Information Provided
3-1-1 Call Center
Unique Id: 61572895 • Date: 2010-02-26T00:00:00.000 • Time: 6:18:41 AM
Unique Id
61572895
Date
2010-02-26T00:00:00.000
Time
6:18:41 AM
Date Time
2010-02-26T06:18:41.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Alert Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Alert Information Provided
3-1-1 Call Center
Unique Id: 61572896 • Date: 2010-02-26T00:00:00.000 • Time: 6:19:07 AM
Unique Id
61572896
Date
2010-02-26T00:00:00.000
Time
6:19:07 AM
Date Time
2010-02-26T06:19:07.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Alert Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Alert Information Provided
3-1-1 Call Center
Unique Id: 61572897 • Date: 2010-02-26T00:00:00.000 • Time: 6:19:24 AM
Unique Id
61572897
Date
2010-02-26T00:00:00.000
Time
6:19:24 AM
Date Time
2010-02-26T06:19:24.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Alert Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Alert Information Provided
3-1-1 Call Center
Unique Id: 61572898 • Date: 2010-02-26T00:00:00.000 • Time: 6:19:59 AM
Unique Id
61572898
Date
2010-02-26T00:00:00.000
Time
6:19:59 AM
Date Time
2010-02-26T06:19:59.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Alert Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Alert Information Provided
NYS Department of Motor Vehicles
Unique Id: 61572901 • Date: 2010-02-26T00:00:00.000 • Time: 6:21:29 AM
Unique Id
61572901
Date
2010-02-26T00:00:00.000
Time
6:21:29 AM
Date Time
2010-02-26T06:21:29.000
Agency
NYSDMV
Agency Name
NYS Department of Motor Vehicles
Inquiry Name
Department of Motor Vehicles - Assistance and Office Locations
Brief Description
Information about the Department of Motor Vehicles, including office locations, hours of operation, and complaints.
Call Resolution
Transfer to City Agency
Department of Education
Unique Id: 61572902 • Date: 2010-02-26T00:00:00.000 • Time: 6:21:44 AM
Unique Id
61572902
Date
2010-02-26T00:00:00.000
Time
6:21:44 AM
Date Time
2010-02-26T06:21:44.000
Agency
DOE
Agency Name
Department of Education
Inquiry Name
Public School Calendar
Brief Description
2016-2017 school calendar for New York City public schools.
Call Resolution
Alert Information Provided
Department of Environmental Protection
Unique Id: 61572903 • Date: 2010-02-26T00:00:00.000 • Time: 6:23:07 AM
Unique Id
61572903
Date
2010-02-26T00:00:00.000
Time
6:23:07 AM
Date Time
2010-02-26T06:23:07.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Manhole Cover Missing - Priority
Brief Description
Report a missing manhole cover on a street or highway.
Call Resolution
Information Provided
NYC Comptroller
Unique Id: 61572904 • Date: 2010-02-26T00:00:00.000 • Time: 6:32:43 AM
Unique Id
61572904
Date
2010-02-26T00:00:00.000
Time
6:32:43 AM
Date Time
2010-02-26T06:32:43.000
Agency
COMP
Agency Name
NYC Comptroller
Inquiry Name
File Claim Against the City
Brief Description
Report personal injury or property damage against the City or a City contractor including damage to a vehicle from a pothole.
Call Resolution
Information Provided
3-1-1 Call Center
Unique Id: 61572905 • Date: 2010-02-26T00:00:00.000 • Time: 6:33:33 AM
Unique Id
61572905
Date
2010-02-26T00:00:00.000
Time
6:33:33 AM
Date Time
2010-02-26T06:33:33.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Division Transfer
Brief Description
Hidden service for activity coding.
Call Resolution
Internal Transfer
3-1-1 Call Center
Unique Id: 61572906 • Date: 2010-02-26T00:00:00.000 • Time: 6:34:38 AM
Unique Id
61572906
Date
2010-02-26T00:00:00.000
Time
6:34:38 AM
Date Time
2010-02-26T06:34:38.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Alert Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Alert Information Provided
City University of New York (CUNY)
Unique Id: 61572907 • Date: 2010-02-26T00:00:00.000 • Time: 6:35:41 AM
Unique Id
61572907
Date
2010-02-26T00:00:00.000
Time
6:35:41 AM
Date Time
2010-02-26T06:35:41.000
Agency
CUNY
Agency Name
City University of New York (CUNY)
Inquiry Name
Find a CUNY College
Brief Description
Locations of City University of New York colleges across the five boroughs.
Call Resolution
Information Provided
3-1-1 Call Center
Unique Id: 61572908 • Date: 2010-02-26T00:00:00.000 • Time: 6:38:02 AM
Unique Id
61572908
Date
2010-02-26T00:00:00.000
Time
6:38:02 AM
Date Time
2010-02-26T06:38:02.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Alert Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Alert Information Provided
3-1-1 Call Center
Unique Id: 61572909 • Date: 2010-02-26T00:00:00.000 • Time: 6:38:35 AM
Unique Id
61572909
Date
2010-02-26T00:00:00.000
Time
6:38:35 AM
Date Time
2010-02-26T06:38:35.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Alert Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Alert Information Provided
Metropolitan Transportation Authority
Unique Id: 61572911 • Date: 2010-02-26T00:00:00.000 • Time: 6:40:51 AM
Unique Id
61572911
Date
2010-02-26T00:00:00.000
Time
6:40:51 AM
Date Time
2010-02-26T06:40:51.000
Agency
MTA
Agency Name
Metropolitan Transportation Authority
Inquiry Name
Bus or Subway - Information and Complaint
Brief Description
Information or complaint about City buses and subways.
Call Resolution
Transfer to City Agency
Metropolitan Transportation Authority
Unique Id: 61572912 • Date: 2010-02-26T00:00:00.000 • Time: 6:42:15 AM
Unique Id
61572912
Date
2010-02-26T00:00:00.000
Time
6:42:15 AM
Date Time
2010-02-26T06:42:15.000
Agency
MTA
Agency Name
Metropolitan Transportation Authority
Inquiry Name
Bus or Subway - Information and Complaint
Brief Description
Information or complaint about City buses and subways.
Call Resolution
Transfer to City Agency
Metropolitan Transportation Authority
Unique Id: 61572913 • Date: 2010-02-26T00:00:00.000 • Time: 6:42:28 AM
Unique Id
61572913
Date
2010-02-26T00:00:00.000
Time
6:42:28 AM
Date Time
2010-02-26T06:42:28.000
Agency
MTA
Agency Name
Metropolitan Transportation Authority
Inquiry Name
Bus or Subway - Information and Complaint
Brief Description
Information or complaint about City buses and subways.
Call Resolution
Transfer to City Agency
3-1-1 Call Center
Unique Id: 61572916 • Date: 2010-02-26T00:00:00.000 • Time: 6:45:17 AM
Unique Id
61572916
Date
2010-02-26T00:00:00.000
Time
6:45:17 AM
Date Time
2010-02-26T06:45:17.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Alert Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Alert Information Provided
New York Courts
Unique Id: 61572917 • Date: 2010-02-26T00:00:00.000 • Time: 6:48:13 AM
Unique Id
61572917
Date
2010-02-26T00:00:00.000
Time
6:48:13 AM
Date Time
2010-02-26T06:48:13.000
Agency
NYCOURTS
Agency Name
New York Courts
Inquiry Name
State Court Information
Brief Description
State Court information, complaints, and assistance.
Call Resolution
Information Provided
3-1-1 Call Center
Unique Id: 61572919 • Date: 2010-02-26T00:00:00.000 • Time: 6:49:25 AM
Unique Id
61572919
Date
2010-02-26T00:00:00.000
Time
6:49:25 AM
Date Time
2010-02-26T06:49:25.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Alert Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Alert Information Provided
3-1-1 Call Center
Unique Id: 61572920 • Date: 2010-02-26T00:00:00.000 • Time: 6:50:04 AM
Unique Id
61572920
Date
2010-02-26T00:00:00.000
Time
6:50:04 AM
Date Time
2010-02-26T06:50:04.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Alert Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Alert Information Provided
New York Courts
Unique Id: 61572921 • Date: 2010-02-26T00:00:00.000 • Time: 6:51:25 AM
Unique Id
61572921
Date
2010-02-26T00:00:00.000
Time
6:51:25 AM
Date Time
2010-02-26T06:51:25.000
Agency
NYCOURTS
Agency Name
New York Courts
Inquiry Name
City and State Jury Duty - Bronx
Brief Description
Jury duty general information for city and state courts in Bronx county.
Call Resolution
Transfer to City Agency
3-1-1 Call Center
Unique Id: 61572922 • Date: 2010-02-26T00:00:00.000 • Time: 6:51:35 AM
Unique Id
61572922
Date
2010-02-26T00:00:00.000
Time
6:51:35 AM
Date Time
2010-02-26T06:51:35.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Alert Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Alert Information Provided
3-1-1 Call Center
Unique Id: 61572924 • Date: 2010-02-26T00:00:00.000 • Time: 6:53:15 AM
Unique Id
61572924
Date
2010-02-26T00:00:00.000
Time
6:53:15 AM
Date Time
2010-02-26T06:53:15.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Alert Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Alert Information Provided
3-1-1 Call Center
Unique Id: 61572925 • Date: 2010-02-26T00:00:00.000 • Time: 6:53:56 AM
Unique Id
61572925
Date
2010-02-26T00:00:00.000
Time
6:53:56 AM
Date Time
2010-02-26T06:53:56.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Alert Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Alert Information Provided
New York Courts
Unique Id: 61572926 • Date: 2010-02-26T00:00:00.000 • Time: 6:55:32 AM
Unique Id
61572926
Date
2010-02-26T00:00:00.000
Time
6:55:32 AM
Date Time
2010-02-26T06:55:32.000
Agency
NYCOURTS
Agency Name
New York Courts
Inquiry Name
Tenant and Landlord Disputes - Manhattan
Brief Description
Information and assistance for landlords and tenants with an ongoing dispute, including eviction.
Call Resolution
Information Provided
3-1-1 Call Center
Unique Id: 61572927 • Date: 2010-02-26T00:00:00.000 • Time: 6:55:47 AM
Unique Id
61572927
Date
2010-02-26T00:00:00.000
Time
6:55:47 AM
Date Time
2010-02-26T06:55:47.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Alert Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Alert Information Provided
3-1-1 Call Center
Unique Id: 61572928 • Date: 2010-02-26T00:00:00.000 • Time: 6:56:39 AM
Unique Id
61572928
Date
2010-02-26T00:00:00.000
Time
6:56:39 AM
Date Time
2010-02-26T06:56:39.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Alert Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Alert Information Provided
NYS Department of Motor Vehicles
Unique Id: 61572929 • Date: 2010-02-26T00:00:00.000 • Time: 6:57:34 AM
Unique Id
61572929
Date
2010-02-26T00:00:00.000
Time
6:57:34 AM
Date Time
2010-02-26T06:57:34.000
Agency
NYSDMV
Agency Name
NYS Department of Motor Vehicles
Inquiry Name
Department of Motor Vehicles - Assistance and Office Locations
Brief Description
Information about the Department of Motor Vehicles, including office locations, hours of operation, and complaints.
Call Resolution
Transfer to City Agency
Department of Education
Unique Id: 61572933 • Date: 2010-02-26T00:00:00.000 • Time: 7:04:06 AM
Unique Id
61572933
Date
2010-02-26T00:00:00.000
Time
7:04:06 AM
Date Time
2010-02-26T07:04:06.000
Agency
DOE
Agency Name
Department of Education
Inquiry Name
Public School Calendar
Brief Description
2016-2017 school calendar for New York City public schools.
Call Resolution
Alert Information Provided
Department of Transportation
Unique Id: 61572934 • Date: 2010-02-26T00:00:00.000 • Time: 7:05:34 AM
Unique Id
61572934
Date
2010-02-26T00:00:00.000
Time
7:05:34 AM
Date Time
2010-02-26T07:05:34.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Alternate Side Parking or Street Cleaning Information
Brief Description
Information about alternate side parking and street cleaning suspensions.
Call Resolution
Alert Information Provided
3-1-1 Call Center
Unique Id: 61572935 • Date: 2010-02-26T00:00:00.000 • Time: 7:06:24 AM
Unique Id
61572935
Date
2010-02-26T00:00:00.000
Time
7:06:24 AM
Date Time
2010-02-26T07:06:24.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Alert Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Alert Information Provided
3-1-1 Call Center
Unique Id: 61572939 • Date: 2010-02-26T00:00:00.000 • Time: 7:09:03 AM
Unique Id
61572939
Date
2010-02-26T00:00:00.000
Time
7:09:03 AM
Date Time
2010-02-26T07:09:03.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Alert Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Alert Information Provided
Department of Education
Unique Id: 61572943 • Date: 2010-02-26T00:00:00.000 • Time: 7:11:07 AM
Unique Id
61572943
Date
2010-02-26T00:00:00.000
Time
7:11:07 AM
Date Time
2010-02-26T07:11:07.000
Agency
DOE
Agency Name
Department of Education
Inquiry Name
Public School Calendar
Brief Description
2016-2017 school calendar for New York City public schools.
Call Resolution
Alert Information Provided
Department of Education
Unique Id: 61572945 • Date: 2010-02-26T00:00:00.000 • Time: 7:12:57 AM
Unique Id
61572945
Date
2010-02-26T00:00:00.000
Time
7:12:57 AM
Date Time
2010-02-26T07:12:57.000
Agency
DOE
Agency Name
Department of Education
Inquiry Name
Public School Calendar
Brief Description
2016-2017 school calendar for New York City public schools.
Call Resolution
Alert Information Provided
Department of Housing Preservation and Development
Unique Id: 61572946 • Date: 2010-02-26T00:00:00.000 • Time: 7:11:21 AM
Unique Id
61572946
Date
2010-02-26T00:00:00.000
Time
7:11:21 AM
Date Time
2010-02-26T07:11:21.000
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Inquiry Name
Heat Complaint - Residential Building - Inadequate Heat
Brief Description
Complaint that an apartment, house, or single room occupancy is too cold.
Call Resolution
Information Provided
Department of Education
Unique Id: 61573070 • Date: 2010-02-26T00:00:00.000 • Time: 3:26:29 AM
Unique Id
61573070
Date
2010-02-26T00:00:00.000
Time
3:26:29 AM
Date Time
2010-02-26T03:26:29.000
Agency
DOE
Agency Name
Department of Education
Inquiry Name
Public School Calendar
Brief Description
2016-2017 school calendar for New York City public schools.
Call Resolution
Alert Information Provided
Department of Housing Preservation and Development
Unique Id: 61572947 • Date: 2010-02-26T00:00:00.000 • Time: 7:18:52 AM
Unique Id
61572947
Date
2010-02-26T00:00:00.000
Time
7:18:52 AM
Date Time
2010-02-26T07:18:52.000
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Inquiry Name
Heat Complaint - Residential Building - Inadequate Heat
Brief Description
Complaint that an apartment, house, or single room occupancy is too cold.
Call Resolution
Information Provided
Department of Housing Preservation and Development
Unique Id: 61572948 • Date: 2010-02-26T00:00:00.000 • Time: 7:25:04 AM
Unique Id
61572948
Date
2010-02-26T00:00:00.000
Time
7:25:04 AM
Date Time
2010-02-26T07:25:04.000
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Inquiry Name
Water Complaint - Apartment
Brief Description
Report from a tenant about no water, low water pressure, scalding hot water, or no hot water in an apartment building.
Call Resolution
Information Provided
Department of Transportation
Unique Id: 61572950 • Date: 2010-02-26T00:00:00.000 • Time: 7:14:32 AM
Unique Id
61572950
Date
2010-02-26T00:00:00.000
Time
7:14:32 AM
Date Time
2010-02-26T07:14:32.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Staten Island Ferry Schedule
Brief Description
Arrival and departure schedule information, bus connections, and other basic information.
Call Resolution
Alert Information Provided
Department of Education
Unique Id: 61572952 • Date: 2010-02-26T00:00:00.000 • Time: 5:53:58 AM
Unique Id
61572952
Date
2010-02-26T00:00:00.000
Time
5:53:58 AM
Date Time
2010-02-26T05:53:58.000
Agency
DOE
Agency Name
Department of Education
Inquiry Name
Public School Calendar
Brief Description
2016-2017 school calendar for New York City public schools.
Call Resolution
Alert Information Provided
New York Immigration Hotline
Unique Id: 61572953 • Date: 2010-02-26T00:00:00.000 • Time: 5:56:12 AM
Unique Id
61572953
Date
2010-02-26T00:00:00.000
Time
5:56:12 AM
Date Time
2010-02-26T05:56:12.000
Agency
NYIH
Agency Name
New York Immigration Hotline
Inquiry Name
Immigration and Citizenship Services and Information
Brief Description
Assistance with green cards, citizenship, work visas, asylum, and other immigration benefits.
Call Resolution
Transfer to City Agency