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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
164137238
Unique Id: 164137238 • Date: 2025-08-04T00:00:00.000 • Time: 8:25:07 AM
Unique Id
164137238
Date
2025-08-04T00:00:00.000
Time
8:25:07 AM
Date Time
2025-08-04T08:25:07.000
Inquiry Name
Bulk Item Disposal
Brief Description
Learn how to get rid of large, bulky items.
164137239
Unique Id: 164137239 • Date: 2025-08-04T00:00:00.000 • Time: 8:23:44 AM
Unique Id
164137239
Date
2025-08-04T00:00:00.000
Time
8:23:44 AM
Date Time
2025-08-04T08:23:44.000
Inquiry Name
Eviction Prevention and Homebase
Brief Description
Get help if you have gotten an eviction notice and learn about the Homebase program.
164137240
Unique Id: 164137240 • Date: 2025-08-04T00:00:00.000 • Time: 8:25:15 AM
Unique Id
164137240
Date
2025-08-04T00:00:00.000
Time
8:25:15 AM
Date Time
2025-08-04T08:25:15.000
Inquiry Name
Directory Assistance
Brief Description
Get the phone number or address of a specific person or business.
164137241
Unique Id: 164137241 • Date: 2025-08-04T00:00:00.000 • Time: 8:24:51 AM
Unique Id
164137241
Date
2025-08-04T00:00:00.000
Time
8:24:51 AM
Date Time
2025-08-04T08:24:51.000
Inquiry Name
IDNYC Benefits
Brief Description
Learn about the benefits of having an IDNYC card.
164137242
Unique Id: 164137242 • Date: 2025-08-04T00:00:00.000 • Time: 8:24:06 AM
Unique Id
164137242
Date
2025-08-04T00:00:00.000
Time
8:24:06 AM
Date Time
2025-08-04T08:24:06.000
Inquiry Name
Drug Use
Brief Description
Report illegal drug use.
164137243
Unique Id: 164137243 • Date: 2025-08-04T00:00:00.000 • Time: 8:25:23 AM
Unique Id
164137243
Date
2025-08-04T00:00:00.000
Time
8:25:23 AM
Date Time
2025-08-04T08:25:23.000
Inquiry Name
Gas Service and Billing
Brief Description
Request to start, stop, or reconnect gas service. Get billing or meter information.
164137244
Unique Id: 164137244 • Date: 2025-08-04T00:00:00.000 • Time: 8:25:35 AM
Unique Id
164137244
Date
2025-08-04T00:00:00.000
Time
8:25:35 AM
Date Time
2025-08-04T08:25:35.000
Inquiry Name
Birth Certificate Order
Brief Description
Get a copy of a birth certificate.
164137245
Unique Id: 164137245 • Date: 2025-08-04T00:00:00.000 • Time: 8:19:27 AM
Unique Id
164137245
Date
2025-08-04T00:00:00.000
Time
8:19:27 AM
Date Time
2025-08-04T08:19:27.000
Inquiry Name
CFC and Freon Removal
Brief Description
Schedule an appointment for curbside disposal of appliances with chlorofluorocarbon gas, including refrigerators and air conditioners.
164137246
Unique Id: 164137246 • Date: 2025-08-04T00:00:00.000 • Time: 8:26:19 AM
Unique Id
164137246
Date
2025-08-04T00:00:00.000
Time
8:26:19 AM
Date Time
2025-08-04T08:26:19.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give a complaint, compliment, or comment on the service provided by City Agencies and their employees.
164137247
Unique Id: 164137247 • Date: 2025-08-04T00:00:00.000 • Time: 8:26:29 AM
Unique Id
164137247
Date
2025-08-04T00:00:00.000
Time
8:26:29 AM
Date Time
2025-08-04T08:26:29.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
164137248
Unique Id: 164137248 • Date: 2025-08-04T00:00:00.000 • Time: 8:25:20 AM
Unique Id
164137248
Date
2025-08-04T00:00:00.000
Time
8:25:20 AM
Date Time
2025-08-04T08:25:20.000
Inquiry Name
Vehicle Accident
Brief Description
Report a car accident.
164137249
Unique Id: 164137249 • Date: 2025-08-04T00:00:00.000 • Time: 8:12:09 AM
Unique Id
164137249
Date
2025-08-04T00:00:00.000
Time
8:12:09 AM
Date Time
2025-08-04T08:12:09.000
Inquiry Name
Illegal Parking
Brief Description
Report a vehicle parked illegally on public property, a blocked hydrant, parking permit misuse, or overnight commercial parking on residential street.
164137250
Unique Id: 164137250 • Date: 2025-08-04T00:00:00.000 • Time: 8:26:58 AM
Unique Id
164137250
Date
2025-08-04T00:00:00.000
Time
8:26:58 AM
Date Time
2025-08-04T08:26:58.000
Inquiry Name
Department of Motor Vehicles (DMV)
Brief Description
Learn about DMV services and office locations or make a complaint.
164137251
Unique Id: 164137251 • Date: 2025-08-04T00:00:00.000 • Time: 8:26:47 AM
Unique Id
164137251
Date
2025-08-04T00:00:00.000
Time
8:26:47 AM
Date Time
2025-08-04T08:26:47.000
Inquiry Name
Property Tax Bill Assistance
Brief Description
Get help with a property tax bill problem.
164137252
Unique Id: 164137252 • Date: 2025-08-04T00:00:00.000 • Time: 8:26:14 AM
Unique Id
164137252
Date
2025-08-04T00:00:00.000
Time
8:26:14 AM
Date Time
2025-08-04T08:26:14.000
Inquiry Name
E-ZPass
Brief Description
Learn about E-Zpass, which allows drivers to prepay tolls and get discounts.
164137434
Unique Id: 164137434 • Date: 2025-08-04T00:00:00.000 • Time: 8:35:28 AM
Unique Id
164137434
Date
2025-08-04T00:00:00.000
Time
8:35:28 AM
Date Time
2025-08-04T08:35:28.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
164137253
Unique Id: 164137253 • Date: 2025-08-04T00:00:00.000 • Time: 8:26:47 AM
Unique Id
164137253
Date
2025-08-04T00:00:00.000
Time
8:26:47 AM
Date Time
2025-08-04T08:26:47.000
Inquiry Name
CFC and Freon Removal
Brief Description
Schedule an appointment for curbside disposal of appliances with chlorofluorocarbon gas, including refrigerators and air conditioners.
164137254
Unique Id: 164137254 • Date: 2025-08-04T00:00:00.000 • Time: 8:15:17 AM
Unique Id
164137254
Date
2025-08-04T00:00:00.000
Time
8:15:17 AM
Date Time
2025-08-04T08:15:17.000
Inquiry Name
Housing Court for Tenants and Landlords
Brief Description
Learn about assistance for landlords and tenants with ongoing disputes, including eviction.
164137255
Unique Id: 164137255 • Date: 2025-08-04T00:00:00.000 • Time: 8:19:41 AM
Unique Id
164137255
Date
2025-08-04T00:00:00.000
Time
8:19:41 AM
Date Time
2025-08-04T08:19:41.000
Inquiry Name
Tattoo License
Brief Description
Apply for or renew a license for a tattoo artist.
164137256
Unique Id: 164137256 • Date: 2025-08-04T00:00:00.000 • Time: 8:27:07 AM
Unique Id
164137256
Date
2025-08-04T00:00:00.000
Time
8:27:07 AM
Date Time
2025-08-04T08:27:07.000
Inquiry Name
Older Adult Centers
Brief Description
Find older adult centers (also known as senior centers) with programs and services for New Yorkers ages 60 and older.
164137257
Unique Id: 164137257 • Date: 2025-08-04T00:00:00.000 • Time: 8:25:20 AM
Unique Id
164137257
Date
2025-08-04T00:00:00.000
Time
8:25:20 AM
Date Time
2025-08-04T08:25:20.000
Inquiry Name
Booted Vehicle
Brief Description
Learn what to do if your vehicle has been booted because of unpaid parking or camera violations.
164137258
Unique Id: 164137258 • Date: 2025-08-04T00:00:00.000 • Time: 8:26:48 AM
Unique Id
164137258
Date
2025-08-04T00:00:00.000
Time
8:26:48 AM
Date Time
2025-08-04T08:26:48.000
Inquiry Name
Building Construction Complaint
Brief Description
Report building construction work in progress that is unsafe, done without a permit, after hours, or outside approved plans.
164137259
Unique Id: 164137259 • Date: 2025-08-04T00:00:00.000 • Time: 8:25:47 AM
Unique Id
164137259
Date
2025-08-04T00:00:00.000
Time
8:25:47 AM
Date Time
2025-08-04T08:25:47.000
Inquiry Name
Injured or Sick Animal
Brief Description
Get help for an injured or sick animal.
164137260
Unique Id: 164137260 • Date: 2025-08-04T00:00:00.000 • Time: 8:26:46 AM
Unique Id
164137260
Date
2025-08-04T00:00:00.000
Time
8:26:46 AM
Date Time
2025-08-04T08:26:46.000
Inquiry Name
Immigration and Citizenship
Brief Description
Learn about immigration and citizenship applications, resources, services, and immigration legal help.
164137261
Unique Id: 164137261 • Date: 2025-08-04T00:00:00.000 • Time: 8:25:44 AM
Unique Id
164137261
Date
2025-08-04T00:00:00.000
Time
8:25:44 AM
Date Time
2025-08-04T08:25:44.000
Inquiry Name
Illegal Parking
Brief Description
Report a vehicle parked illegally on public property, a blocked hydrant, parking permit misuse, or overnight commercial parking on residential street.
164137263
Unique Id: 164137263 • Date: 2025-08-04T00:00:00.000 • Time: 8:27:23 AM
Unique Id
164137263
Date
2025-08-04T00:00:00.000
Time
8:27:23 AM
Date Time
2025-08-04T08:27:23.000
Inquiry Name
Parking Ticket or Camera Violation Payment Plan
Brief Description
Request an agreement to pay in installments if you owe parking or camera violation judgment debt.
164137264
Unique Id: 164137264 • Date: 2025-08-04T00:00:00.000 • Time: 8:27:29 AM
Unique Id
164137264
Date
2025-08-04T00:00:00.000
Time
8:27:29 AM
Date Time
2025-08-04T08:27:29.000
Inquiry Name
Pothole or Cave-In on Street
Brief Description
Report a pothole or cave-in on a street.
164137265
Unique Id: 164137265 • Date: 2025-08-04T00:00:00.000 • Time: 8:27:11 AM
Unique Id
164137265
Date
2025-08-04T00:00:00.000
Time
8:27:11 AM
Date Time
2025-08-04T08:27:11.000
Inquiry Name
NYC311
Brief Description
Learn about 311, New York City's one-stop shop for government information and non-emergency services.
164137266
Unique Id: 164137266 • Date: 2025-08-04T00:00:00.000 • Time: 8:26:04 AM
Unique Id
164137266
Date
2025-08-04T00:00:00.000
Time
8:26:04 AM
Date Time
2025-08-04T08:26:04.000
Inquiry Name
City Jail System Facilities
Brief Description
Get information about a Department of Corrections facility.
164137267
Unique Id: 164137267 • Date: 2025-08-04T00:00:00.000 • Time: 8:22:17 AM
Unique Id
164137267
Date
2025-08-04T00:00:00.000
Time
8:22:17 AM
Date Time
2025-08-04T08:22:17.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in an apartment, public area, or entire building of a privately-owned residential rental building.
164137268
Unique Id: 164137268 • Date: 2025-08-04T00:00:00.000 • Time: 8:25:42 AM
Unique Id
164137268
Date
2025-08-04T00:00:00.000
Time
8:25:42 AM
Date Time
2025-08-04T08:25:42.000
Inquiry Name
Homeless Shelters
Brief Description
Apply for homeless shelter intake.
164137269
Unique Id: 164137269 • Date: 2025-08-04T00:00:00.000 • Time: 8:26:04 AM
Unique Id
164137269
Date
2025-08-04T00:00:00.000
Time
8:26:04 AM
Date Time
2025-08-04T08:26:04.000
Inquiry Name
Jail System Complaint
Brief Description
Report a problem with the New York City jail system, including threats to incarcerated people.
164137270
Unique Id: 164137270 • Date: 2025-08-04T00:00:00.000 • Time: 8:15:30 AM
Unique Id
164137270
Date
2025-08-04T00:00:00.000
Time
8:15:30 AM
Date Time
2025-08-04T08:15:30.000
Inquiry Name
Parking Ticket or Camera Violation Appeal
Brief Description
Appeal a parking or camera violation hearing decision if you were found guilty.
164137271
Unique Id: 164137271 • Date: 2025-08-04T00:00:00.000 • Time: 8:28:15 AM
Unique Id
164137271
Date
2025-08-04T00:00:00.000
Time
8:28:15 AM
Date Time
2025-08-04T08:28:15.000
Inquiry Name
Crisis Support for Veterans
Brief Description
Get help for veterans in crisis.
164137272
Unique Id: 164137272 • Date: 2025-08-04T00:00:00.000 • Time: 8:29:09 AM
Unique Id
164137272
Date
2025-08-04T00:00:00.000
Time
8:29:09 AM
Date Time
2025-08-04T08:29:09.000
Inquiry Name
Jail System Complaint
Brief Description
Report a problem with the New York City jail system, including threats to incarcerated people.
164137273
Unique Id: 164137273 • Date: 2025-08-04T00:00:00.000 • Time: 8:25:54 AM
Unique Id
164137273
Date
2025-08-04T00:00:00.000
Time
8:25:54 AM
Date Time
2025-08-04T08:25:54.000
Inquiry Name
Jail System Complaint
Brief Description
Report a problem with the New York City jail system, including threats to incarcerated people.
164137274
Unique Id: 164137274 • Date: 2025-08-04T00:00:00.000 • Time: 8:25:54 AM
Unique Id
164137274
Date
2025-08-04T00:00:00.000
Time
8:25:54 AM
Date Time
2025-08-04T08:25:54.000
Inquiry Name
Incarcerated Person Location and Information
Brief Description
Learn about an incarcerated person's location, ID numbers, charges, court date, bail, mailing address, and release date.
164137275
Unique Id: 164137275 • Date: 2025-08-04T00:00:00.000 • Time: 8:28:55 AM
Unique Id
164137275
Date
2025-08-04T00:00:00.000
Time
8:28:55 AM
Date Time
2025-08-04T08:28:55.000
Inquiry Name
Fair Fares NYC
Brief Description
Get general information about the Fair Fares NYC discount program for low-income New Yorkers.
164137276
Unique Id: 164137276 • Date: 2025-08-04T00:00:00.000 • Time: 8:27:45 AM
Unique Id
164137276
Date
2025-08-04T00:00:00.000
Time
8:27:45 AM
Date Time
2025-08-04T08:27:45.000
Inquiry Name
Food Cart Vendor License
Brief Description
Apply for or renew a license to sell food from a pushcart or truck year-round.
164137277
Unique Id: 164137277 • Date: 2025-08-04T00:00:00.000 • Time: 8:26:51 AM
Unique Id
164137277
Date
2025-08-04T00:00:00.000
Time
8:26:51 AM
Date Time
2025-08-04T08:26:51.000
Inquiry Name
Building Construction Complaint
Brief Description
Report building construction work in progress that is unsafe, done without a permit, after hours, or outside approved plans.
164137278
Unique Id: 164137278 • Date: 2025-08-04T00:00:00.000 • Time: 8:29:20 AM
Unique Id
164137278
Date
2025-08-04T00:00:00.000
Time
8:29:20 AM
Date Time
2025-08-04T08:29:20.000
Inquiry Name
Property Tax Payment
Brief Description
Pay a property tax bill.
164137279
Unique Id: 164137279 • Date: 2025-08-04T00:00:00.000 • Time: 8:28:46 AM
Unique Id
164137279
Date
2025-08-04T00:00:00.000
Time
8:28:46 AM
Date Time
2025-08-04T08:28:46.000
Inquiry Name
Horse Drawn Cab License
Brief Description
Apply for or renew a license to own a horse drawn cab that is for hire to passengers.
164137280
Unique Id: 164137280 • Date: 2025-08-04T00:00:00.000 • Time: 8:27:35 AM
Unique Id
164137280
Date
2025-08-04T00:00:00.000
Time
8:27:35 AM
Date Time
2025-08-04T08:27:35.000
Inquiry Name
Birth Certificate Order
Brief Description
Get a copy of a birth certificate.
164137281
Unique Id: 164137281 • Date: 2025-08-04T00:00:00.000 • Time: 8:29:46 AM
Unique Id
164137281
Date
2025-08-04T00:00:00.000
Time
8:29:46 AM
Date Time
2025-08-04T08:29:46.000
Inquiry Name
CFC and Freon Removal
Brief Description
Schedule an appointment for curbside disposal of appliances with chlorofluorocarbon gas, including refrigerators and air conditioners.
164137282
Unique Id: 164137282 • Date: 2025-08-04T00:00:00.000 • Time: 8:29:14 AM
Unique Id
164137282
Date
2025-08-04T00:00:00.000
Time
8:29:14 AM
Date Time
2025-08-04T08:29:14.000
Inquiry Name
Illegal Parking
Brief Description
Report a vehicle parked illegally on public property, a blocked hydrant, parking permit misuse, or overnight commercial parking on residential street.
164137283
Unique Id: 164137283 • Date: 2025-08-04T00:00:00.000 • Time: 8:29:33 AM
Unique Id
164137283
Date
2025-08-04T00:00:00.000
Time
8:29:33 AM
Date Time
2025-08-04T08:29:33.000
Inquiry Name
Unleashed Dog
Brief Description
Report a dog that is not leashed in a park or other public place.
164137284
Unique Id: 164137284 • Date: 2025-08-04T00:00:00.000 • Time: 8:27:03 AM
Unique Id
164137284
Date
2025-08-04T00:00:00.000
Time
8:27:03 AM
Date Time
2025-08-04T08:27:03.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in an apartment, public area, or entire building of a privately-owned residential rental building.
164137285
Unique Id: 164137285 • Date: 2025-08-04T00:00:00.000 • Time: 8:25:58 AM
Unique Id
164137285
Date
2025-08-04T00:00:00.000
Time
8:25:58 AM
Date Time
2025-08-04T08:25:58.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give a complaint, compliment, or comment on the service provided by City Agencies and their employees.
164137287
Unique Id: 164137287 • Date: 2025-08-04T00:00:00.000 • Time: 8:29:29 AM
Unique Id
164137287
Date
2025-08-04T00:00:00.000
Time
8:29:29 AM
Date Time
2025-08-04T08:29:29.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
164137288
Unique Id: 164137288 • Date: 2025-08-04T00:00:00.000 • Time: 8:27:24 AM
Unique Id
164137288
Date
2025-08-04T00:00:00.000
Time
8:27:24 AM
Date Time
2025-08-04T08:27:24.000
Inquiry Name
Paper License Plate Complaint
Brief Description
Report the use or sale of unauthorized paper license plates, also known as ghost plates.
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