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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
167954745
Unique Id: 167954745 • Date: 2026-08-21T00:00:00.000 • Time: 9:10:01 AM
Unique Id
167954745
Date
2026-08-21T00:00:00.000
Time
9:10:01 AM
Date Time
2026-08-21T09:10:01.000
Inquiry Name
Secondhand Dealer General License
Brief Description
Apply for or renew a license to buy or sell used items.
167954746
Unique Id: 167954746 • Date: 2026-08-21T00:00:00.000 • Time: 9:08:09 AM
Unique Id
167954746
Date
2026-08-21T00:00:00.000
Time
9:08:09 AM
Date Time
2026-08-21T09:08:09.000
Inquiry Name
Street Light Complaint
Brief Description
Report a problem with a street light.
167954747
Unique Id: 167954747 • Date: 2026-08-21T00:00:00.000 • Time: 9:06:26 AM
Unique Id
167954747
Date
2026-08-21T00:00:00.000
Time
9:06:26 AM
Date Time
2026-08-21T09:06:26.000
Inquiry Name
Special Waste Disposal
Brief Description
Learn how to get rid of potentially harmful household or automotive products, such as batteries, oil, or paint. Learn about SAFE Disposal Events.
167954748
Unique Id: 167954748 • Date: 2026-08-21T00:00:00.000 • Time: 9:09:31 AM
Unique Id
167954748
Date
2026-08-21T00:00:00.000
Time
9:09:31 AM
Date Time
2026-08-21T09:09:31.000
Inquiry Name
Driver License
Brief Description
Learn about driver licenses and scheduling a road test.
167954749
Unique Id: 167954749 • Date: 2026-08-21T00:00:00.000 • Time: 9:08:49 AM
Unique Id
167954749
Date
2026-08-21T00:00:00.000
Time
9:08:49 AM
Date Time
2026-08-21T09:08:49.000
Inquiry Name
Vehicle Accident
Brief Description
Report a car accident.
167954750
Unique Id: 167954750 • Date: 2026-08-21T00:00:00.000 • Time: 9:10:22 AM
Unique Id
167954750
Date
2026-08-21T00:00:00.000
Time
9:10:22 AM
Date Time
2026-08-21T09:10:22.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
167954751
Unique Id: 167954751 • Date: 2026-08-21T00:00:00.000 • Time: 9:08:37 AM
Unique Id
167954751
Date
2026-08-21T00:00:00.000
Time
9:08:37 AM
Date Time
2026-08-21T09:08:37.000
Inquiry Name
Hospital or Clinic Complaint
Brief Description
Report a problem with a hospital or clinic in New York State.
167954752
Unique Id: 167954752 • Date: 2026-08-21T00:00:00.000 • Time: 9:11:10 AM
Unique Id
167954752
Date
2026-08-21T00:00:00.000
Time
9:11:10 AM
Date Time
2026-08-21T09:11:10.000
Inquiry Name
Illegal Parking
Brief Description
Report a vehicle parked illegally on public property, a blocked hydrant, parking permit misuse, or overnight commercial parking on residential street.
167954753
Unique Id: 167954753 • Date: 2026-08-21T00:00:00.000 • Time: 9:10:41 AM
Unique Id
167954753
Date
2026-08-21T00:00:00.000
Time
9:10:41 AM
Date Time
2026-08-21T09:10:41.000
Inquiry Name
City-Issued Summons Hearing
Brief Description
Learn about hearings for violations of quality of life laws, health code, or other City rules.
167954754
Unique Id: 167954754 • Date: 2026-08-21T00:00:00.000 • Time: 9:04:05 AM
Unique Id
167954754
Date
2026-08-21T00:00:00.000
Time
9:04:05 AM
Date Time
2026-08-21T09:04:05.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
167954755
Unique Id: 167954755 • Date: 2026-08-21T00:00:00.000 • Time: 9:03:44 AM
Unique Id
167954755
Date
2026-08-21T00:00:00.000
Time
9:03:44 AM
Date Time
2026-08-21T09:03:44.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give a complaint, compliment, or comment on the service provided by City Agencies and their employees.
167954756
Unique Id: 167954756 • Date: 2026-08-21T00:00:00.000 • Time: 9:10:41 AM
Unique Id
167954756
Date
2026-08-21T00:00:00.000
Time
9:10:41 AM
Date Time
2026-08-21T09:10:41.000
Inquiry Name
Building Registration
Brief Description
Register a building with 3 or more units or a 1- or 2-family home that you don't live in with the Department of Housing Preservation and Development (HPD).
167954757
Unique Id: 167954757 • Date: 2026-08-21T00:00:00.000 • Time: 9:03:09 AM
Unique Id
167954757
Date
2026-08-21T00:00:00.000
Time
9:03:09 AM
Date Time
2026-08-21T09:03:09.000
Inquiry Name
Department of Motor Vehicles (DMV)
Brief Description
Learn about DMV services and office locations or make a complaint.
167954759
Unique Id: 167954759 • Date: 2026-08-21T00:00:00.000 • Time: 9:09:45 AM
Unique Id
167954759
Date
2026-08-21T00:00:00.000
Time
9:09:45 AM
Date Time
2026-08-21T09:09:45.000
Inquiry Name
Lost or Found Pet
Brief Description
Get help for an owner whose pet is lost or has been seized by the police or the Animal Care Centers.
167954760
Unique Id: 167954760 • Date: 2026-08-21T00:00:00.000 • Time: 9:11:19 AM
Unique Id
167954760
Date
2026-08-21T00:00:00.000
Time
9:11:19 AM
Date Time
2026-08-21T09:11:19.000
Inquiry Name
Child Care
Brief Description
Learn about City-funded child care programs, including EarlyLearn NYC. Get referrals to licensed child care providers.
167954761
Unique Id: 167954761 • Date: 2026-08-21T00:00:00.000 • Time: 9:09:12 AM
Unique Id
167954761
Date
2026-08-21T00:00:00.000
Time
9:09:12 AM
Date Time
2026-08-21T09:09:12.000
Inquiry Name
Trash, Recycling, and Compost Bins
Brief Description
Learn about trash, recycling, and compost bins and purchase official NYC Bins.
167954762
Unique Id: 167954762 • Date: 2026-08-21T00:00:00.000 • Time: 9:06:28 AM
Unique Id
167954762
Date
2026-08-21T00:00:00.000
Time
9:06:28 AM
Date Time
2026-08-21T09:06:28.000
Inquiry Name
Noise from Alarm
Brief Description
Report an alarm in progress or an alarm that goes off too often or for too long.
167954763
Unique Id: 167954763 • Date: 2026-08-21T00:00:00.000 • Time: 9:11:46 AM
Unique Id
167954763
Date
2026-08-21T00:00:00.000
Time
9:11:46 AM
Date Time
2026-08-21T09:11:46.000
Inquiry Name
Elevator or Escalator Complaint
Brief Description
Report a problem with an elevator or escalator.
167954764
Unique Id: 167954764 • Date: 2026-08-21T00:00:00.000 • Time: 9:11:35 AM
Unique Id
167954764
Date
2026-08-21T00:00:00.000
Time
9:11:35 AM
Date Time
2026-08-21T09:11:35.000
Inquiry Name
Dead Animal on Public Property
Brief Description
Report a dead animal in a public place, including sidewalks, highways, and parks.
167954765
Unique Id: 167954765 • Date: 2026-08-21T00:00:00.000 • Time: 9:07:53 AM
Unique Id
167954765
Date
2026-08-21T00:00:00.000
Time
9:07:53 AM
Date Time
2026-08-21T09:07:53.000
Inquiry Name
After School Program
Brief Description
Find an after school program for an elementary, middle, or high school student. Report a problem with an after school program.
167954766
Unique Id: 167954766 • Date: 2026-08-21T00:00:00.000 • Time: 9:11:14 AM
Unique Id
167954766
Date
2026-08-21T00:00:00.000
Time
9:11:14 AM
Date Time
2026-08-21T09:11:14.000
Inquiry Name
Discrimination
Brief Description
Report discrimination in employment, housing, public accommodations, and by members of the public.
167954767
Unique Id: 167954767 • Date: 2026-08-21T00:00:00.000 • Time: 9:10:41 AM
Unique Id
167954767
Date
2026-08-21T00:00:00.000
Time
9:10:41 AM
Date Time
2026-08-21T09:10:41.000
Inquiry Name
FDNY Violation
Brief Description
Learn about violations issued by the Fire Department and how to correct them.
167954769
Unique Id: 167954769 • Date: 2026-08-21T00:00:00.000 • Time: 9:11:25 AM
Unique Id
167954769
Date
2026-08-21T00:00:00.000
Time
9:11:25 AM
Date Time
2026-08-21T09:11:25.000
Inquiry Name
Jail System Complaint
Brief Description
Report a problem with the New York City jail system, including threats to incarcerated people.
167954770
Unique Id: 167954770 • Date: 2026-08-21T00:00:00.000 • Time: 9:10:13 AM
Unique Id
167954770
Date
2026-08-21T00:00:00.000
Time
9:10:13 AM
Date Time
2026-08-21T09:10:13.000
Inquiry Name
Curbside Composting
Brief Description
Learn about the proper disposal of leaf and yard waste, food scraps, and food-soiled paper. Find a Compost Giveback Event near you.
167954771
Unique Id: 167954771 • Date: 2026-08-21T00:00:00.000 • Time: 9:11:34 AM
Unique Id
167954771
Date
2026-08-21T00:00:00.000
Time
9:11:34 AM
Date Time
2026-08-21T09:11:34.000
Inquiry Name
Fire Hydrant Complaint
Brief Description
Report a fire hydrant that is leaking, running, missing, misused, or damaged (including fender post), or blocked by a vehicle.
167954772
Unique Id: 167954772 • Date: 2026-08-21T00:00:00.000 • Time: 9:12:40 AM
Unique Id
167954772
Date
2026-08-21T00:00:00.000
Time
9:12:40 AM
Date Time
2026-08-21T09:12:40.000
Inquiry Name
Homeless Outreach Assistance
Brief Description
Request outreach for a homeless person living on the streets, in the subway, or in other public places.
167954773
Unique Id: 167954773 • Date: 2026-08-21T00:00:00.000 • Time: 9:12:27 AM
Unique Id
167954773
Date
2026-08-21T00:00:00.000
Time
9:12:27 AM
Date Time
2026-08-21T09:12:27.000
Inquiry Name
Co-Op and Condo Property Tax Abatement
Brief Description
Apply for or renew an abatement to reduce property taxes for co-op and condo units.
167954774
Unique Id: 167954774 • Date: 2026-08-21T00:00:00.000 • Time: 9:11:59 AM
Unique Id
167954774
Date
2026-08-21T00:00:00.000
Time
9:11:59 AM
Date Time
2026-08-21T09:11:59.000
Inquiry Name
Parking Ticket or Camera Violation Dispute
Brief Description
Fight a parking ticket or camera violation.
167954775
Unique Id: 167954775 • Date: 2026-08-21T00:00:00.000 • Time: 9:05:20 AM
Unique Id
167954775
Date
2026-08-21T00:00:00.000
Time
9:05:20 AM
Date Time
2026-08-21T09:05:20.000
Inquiry Name
Birth Certificate Order
Brief Description
Get a copy of a birth certificate.
167954776
Unique Id: 167954776 • Date: 2026-08-21T00:00:00.000 • Time: 9:11:35 AM
Unique Id
167954776
Date
2026-08-21T00:00:00.000
Time
9:11:35 AM
Date Time
2026-08-21T09:11:35.000
Inquiry Name
Rabid Animal
Brief Description
Report an animal that may have rabies, dead or alive.
167954777
Unique Id: 167954777 • Date: 2026-08-21T00:00:00.000 • Time: 9:12:38 AM
Unique Id
167954777
Date
2026-08-21T00:00:00.000
Time
9:12:38 AM
Date Time
2026-08-21T09:12:38.000
Inquiry Name
General Corporation Tax
Brief Description
File and pay the tax for corporations that do business, employ capital, own or lease property, or have offices in NYC.
167954778
Unique Id: 167954778 • Date: 2026-08-21T00:00:00.000 • Time: 9:10:28 AM
Unique Id
167954778
Date
2026-08-21T00:00:00.000
Time
9:10:28 AM
Date Time
2026-08-21T09:10:28.000
Inquiry Name
Birth Certificate Order
Brief Description
Get a copy of a birth certificate.
167954779
Unique Id: 167954779 • Date: 2026-08-21T00:00:00.000 • Time: 9:12:11 AM
Unique Id
167954779
Date
2026-08-21T00:00:00.000
Time
9:12:11 AM
Date Time
2026-08-21T09:12:11.000
Inquiry Name
Rent Freeze Program Renewal
Brief Description
Renew the Senior Citizen Rent Increase Exemption (SCRIE) or Disability Rent Increase Exemption (DRIE).
167954780
Unique Id: 167954780 • Date: 2026-08-21T00:00:00.000 • Time: 9:12:38 AM
Unique Id
167954780
Date
2026-08-21T00:00:00.000
Time
9:12:38 AM
Date Time
2026-08-21T09:12:38.000
Inquiry Name
Buses and Subways
Brief Description
Get information or make a complaint about a MetroCard or bus or subway run by the Metropolitan Transportation Authority (MTA).
167954781
Unique Id: 167954781 • Date: 2026-08-21T00:00:00.000 • Time: 9:07:00 AM
Unique Id
167954781
Date
2026-08-21T00:00:00.000
Time
9:07:00 AM
Date Time
2026-08-21T09:07:00.000
Inquiry Name
NYCHA Public Housing
Brief Description
Apply for NYCHA public housing or check application status.
167954782
Unique Id: 167954782 • Date: 2026-08-21T00:00:00.000 • Time: 8:38:50 AM
Unique Id
167954782
Date
2026-08-21T00:00:00.000
Time
8:38:50 AM
Date Time
2026-08-21T08:38:50.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in an apartment, public area, or entire building of a privately-owned residential rental building.
167954783
Unique Id: 167954783 • Date: 2026-08-21T00:00:00.000 • Time: 9:12:15 AM
Unique Id
167954783
Date
2026-08-21T00:00:00.000
Time
9:12:15 AM
Date Time
2026-08-21T09:12:15.000
Inquiry Name
FDNY Permit or Inspection
Brief Description
Apply for a permit or request an inspection for a business or high occupancy residential facility.
167954784
Unique Id: 167954784 • Date: 2026-08-21T00:00:00.000 • Time: 9:09:47 AM
Unique Id
167954784
Date
2026-08-21T00:00:00.000
Time
9:09:47 AM
Date Time
2026-08-21T09:09:47.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
167954785
Unique Id: 167954785 • Date: 2026-08-21T00:00:00.000 • Time: 9:12:42 AM
Unique Id
167954785
Date
2026-08-21T00:00:00.000
Time
9:12:42 AM
Date Time
2026-08-21T09:12:42.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give a complaint, compliment, or comment on the service provided by City Agencies and their employees.
167954786
Unique Id: 167954786 • Date: 2026-08-21T00:00:00.000 • Time: 9:12:54 AM
Unique Id
167954786
Date
2026-08-21T00:00:00.000
Time
9:12:54 AM
Date Time
2026-08-21T09:12:54.000
Inquiry Name
Licensed Home Improvement Contractor Bumper Sticker
Brief Description
Request a bumper sticker for home improvement contractors with valid licenses only.
167954787
Unique Id: 167954787 • Date: 2026-08-21T00:00:00.000 • Time: 9:13:15 AM
Unique Id
167954787
Date
2026-08-21T00:00:00.000
Time
9:13:15 AM
Date Time
2026-08-21T09:13:15.000
Inquiry Name
Street Light Complaint
Brief Description
Report a problem with a street light.
167954788
Unique Id: 167954788 • Date: 2026-08-21T00:00:00.000 • Time: 9:13:28 AM
Unique Id
167954788
Date
2026-08-21T00:00:00.000
Time
9:13:28 AM
Date Time
2026-08-21T09:13:28.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
167954789
Unique Id: 167954789 • Date: 2026-08-21T00:00:00.000 • Time: 9:07:24 AM
Unique Id
167954789
Date
2026-08-21T00:00:00.000
Time
9:07:24 AM
Date Time
2026-08-21T09:07:24.000
Inquiry Name
Missing Person
Brief Description
Call 911 to report someone who may be missing, abducted, or kidnapped. Check if a missing person has been found.
167954790
Unique Id: 167954790 • Date: 2026-08-21T00:00:00.000 • Time: 9:12:34 AM
Unique Id
167954790
Date
2026-08-21T00:00:00.000
Time
9:12:34 AM
Date Time
2026-08-21T09:12:34.000
Inquiry Name
Veterans Property Tax Exemption
Brief Description
Apply for or get help with the Veterans Property Tax Exemption.
167954791
Unique Id: 167954791 • Date: 2026-08-21T00:00:00.000 • Time: 9:10:13 AM
Unique Id
167954791
Date
2026-08-21T00:00:00.000
Time
9:10:13 AM
Date Time
2026-08-21T09:10:13.000
Inquiry Name
City-Issued Summons Hearing
Brief Description
Learn about hearings for violations of quality of life laws, health code, or other City rules.
167954792
Unique Id: 167954792 • Date: 2026-08-21T00:00:00.000 • Time: 9:12:45 AM
Unique Id
167954792
Date
2026-08-21T00:00:00.000
Time
9:12:45 AM
Date Time
2026-08-21T09:12:45.000
Inquiry Name
Property Tax Bill Assistance
Brief Description
Get help with a property tax bill problem.
167954793
Unique Id: 167954793 • Date: 2026-08-21T00:00:00.000 • Time: 9:10:57 AM
Unique Id
167954793
Date
2026-08-21T00:00:00.000
Time
9:10:57 AM
Date Time
2026-08-21T09:10:57.000
Inquiry Name
Water and Sewer Bill
Brief Description
General information about Department of Environmental Protection (DEP) water and sewer bills and accounts.
167954794
Unique Id: 167954794 • Date: 2026-08-21T00:00:00.000 • Time: 9:12:46 AM
Unique Id
167954794
Date
2026-08-21T00:00:00.000
Time
9:12:46 AM
Date Time
2026-08-21T09:12:46.000
Inquiry Name
Fallen Tree or Branch
Brief Description
Request the removal of a fallen tree or branch, cracked branches in danger of falling, or a tree in poor condition.
167954795
Unique Id: 167954795 • Date: 2026-08-21T00:00:00.000 • Time: 9:13:06 AM
Unique Id
167954795
Date
2026-08-21T00:00:00.000
Time
9:13:06 AM
Date Time
2026-08-21T09:13:06.000
Inquiry Name
Parking Ticket or Camera Violation Dispute
Brief Description
Fight a parking ticket or camera violation.
167954796
Unique Id: 167954796 • Date: 2026-08-21T00:00:00.000 • Time: 9:14:04 AM
Unique Id
167954796
Date
2026-08-21T00:00:00.000
Time
9:14:04 AM
Date Time
2026-08-21T09:14:04.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
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