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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
3-1-1 Call Center
Unique Id: 130508274 • Date: 2018-05-12T00:00:00.000 • Time: 9:21:19 AM
Unique Id
130508274
Date
2018-05-12T00:00:00.000
Time
9:21:19 AM
Date Time
2018-05-12T09:21:19.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
CFC and Freon Removal - Appointment Cancellation
Brief Description
Cancel a CFC removal appointment.
Call Resolution
Transfer to City Agency
Department of Sanitation
Unique Id: 130508275 • Date: 2018-05-12T00:00:00.000 • Time: 1:39:48 PM
Unique Id
130508275
Date
2018-05-12T00:00:00.000
Time
1:39:48 PM
Date Time
2018-05-12T13:39:48.000
Agency
DSNY
Agency Name
Department of Sanitation
Inquiry Name
Improper Trash Disposal
Brief Description
Report of someone using another person's trash receptacle, placing trash in front of another location, or disposing of a mattress incorrectly.
Call Resolution
Universal Intake SR
Department of Finance
Unique Id: 130508276 • Date: 2018-05-12T00:00:00.000 • Time: 7:06:38 PM
Unique Id
130508276
Date
2018-05-12T00:00:00.000
Time
7:06:38 PM
Date Time
2018-05-12T19:06:38.000
Agency
DOF
Agency Name
Department of Finance
Inquiry Name
Parking Ticket Lookup - Ticket or Plate Number Known
Brief Description
Status of a parking ticket. Must know ticket or license plate number.
Call Resolution
Routed to Web Page
Department of Finance
Unique Id: 130508277 • Date: 2018-05-12T00:00:00.000 • Time: 6:56:55 AM
Unique Id
130508277
Date
2018-05-12T00:00:00.000
Time
6:56:55 AM
Date Time
2018-05-12T06:56:55.000
Agency
DOF
Agency Name
Department of Finance
Inquiry Name
General Corporation Tax
Brief Description
General information for businesses about the General Corporation Tax (GCT).
Call Resolution
Agency Closed
Department of Finance
Unique Id: 130508278 • Date: 2018-05-12T00:00:00.000 • Time: 10:02:57 PM
Unique Id
130508278
Date
2018-05-12T00:00:00.000
Time
10:02:57 PM
Date Time
2018-05-12T22:02:57.000
Agency
DOF
Agency Name
Department of Finance
Inquiry Name
Find a Towed Vehicle - Plate Number Unknown - NYPD
Brief Description
Find the location of a vehicle that may have been towed if you have less than $350 in parking or camera violation judgment debt. NYPD may have towed the vehicle.
Call Resolution
Information Provided
New York City Police Department
Unique Id: 130508279 • Date: 2018-05-12T00:00:00.000 • Time: 1:23:30 PM
Unique Id
130508279
Date
2018-05-12T00:00:00.000
Time
1:23:30 PM
Date Time
2018-05-12T13:23:30.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Store or Business
Brief Description
Report noise other than an alarm from a store or commercial location.
Call Resolution
CSMS SR
Department of Buildings
Unique Id: 130508280 • Date: 2018-05-12T00:00:00.000 • Time: 10:58:38 AM
Unique Id
130508280
Date
2018-05-12T00:00:00.000
Time
10:58:38 AM
Date Time
2018-05-12T10:58:38.000
Agency
DOB
Agency Name
Department of Buildings
Inquiry Name
Illegal Conversion of Residential Space
Brief Description
Report an illegal conversion or alteration of a residential building.
Call Resolution
Universal Intake SR
Department of Sanitation
Unique Id: 130508281 • Date: 2018-05-12T00:00:00.000 • Time: 2:19:14 PM
Unique Id
130508281
Date
2018-05-12T00:00:00.000
Time
2:19:14 PM
Date Time
2018-05-12T14:19:14.000
Agency
DSNY
Agency Name
Department of Sanitation
Inquiry Name
Illegal Dumping - Past
Brief Description
Report of improper disposal of one cubic yard or more of trash on public property which needs to be cleaned up.
Call Resolution
Information Provided
Taxi and Limousine Commission
Unique Id: 130508282 • Date: 2018-05-12T00:00:00.000 • Time: 10:56:25 AM
Unique Id
130508282
Date
2018-05-12T00:00:00.000
Time
10:56:25 AM
Date Time
2018-05-12T10:56:25.000
Agency
TLC
Agency Name
Taxi and Limousine Commission
Inquiry Name
Lost Property in a Taxi - Medallion Number Unknown
Brief Description
Assistance for a customer who lost an item in a taxi and does not have the medallion number or a receipt.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 130508283 • Date: 2018-05-12T00:00:00.000 • Time: 5:47:48 PM
Unique Id
130508283
Date
2018-05-12T00:00:00.000
Time
5:47:48 PM
Date Time
2018-05-12T17:47:48.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Street or Sidewalk
Brief Description
Report noise from the street or sidewalk, including traffic.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 130508285 • Date: 2018-05-12T00:00:00.000 • Time: 8:42:39 PM
Unique Id
130508285
Date
2018-05-12T00:00:00.000
Time
8:42:39 PM
Date Time
2018-05-12T20:42:39.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Vehicle Blocking Driveway Complaint
Brief Description
Report a vehicle that is blocking a driveway.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 130508260 • Date: 2018-05-13T00:00:00.000 • Time: 1:25:38 AM
Unique Id
130508260
Date
2018-05-13T00:00:00.000
Time
1:25:38 AM
Date Time
2018-05-13T01:25:38.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
145798457
Unique Id: 145798457 • Date: 2021-01-28T00:00:00.000 • Time: 9:11:21 AM
Unique Id
145798457
Date
2021-01-28T00:00:00.000
Time
9:11:21 AM
Date Time
2021-01-28T09:11:21.000
Inquiry Name
Tree Destruction
Brief Description
Report someone destroying City trees on a street or in a park.
Department of Buildings
Unique Id: 130508286 • Date: 2018-05-12T00:00:00.000 • Time: 9:36:50 AM
Unique Id
130508286
Date
2018-05-12T00:00:00.000
Time
9:36:50 AM
Date Time
2018-05-12T09:36:50.000
Agency
DOB
Agency Name
Department of Buildings
Inquiry Name
Building Construction Without Permit
Brief Description
Report construction done without a permit.
Call Resolution
Universal Intake SR
Department of Housing Preservation and Development
Unique Id: 130508287 • Date: 2018-05-12T00:00:00.000 • Time: 7:43:36 AM
Unique Id
130508287
Date
2018-05-12T00:00:00.000
Time
7:43:36 AM
Date Time
2018-05-12T07:43:36.000
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem inside an apartment.
Call Resolution
Routed to Web Page
Department of Environmental Protection
Unique Id: 130508288 • Date: 2018-05-12T00:00:00.000 • Time: 2:04:16 PM
Unique Id
130508288
Date
2018-05-12T00:00:00.000
Time
2:04:16 PM
Date Time
2018-05-12T14:04:16.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Noise from Lawn Care Equipment
Brief Description
Report noise from lawn care equipment.
Call Resolution
Universal Intake SR
New York City Police Department
Unique Id: 130508289 • Date: 2018-05-12T00:00:00.000 • Time: 4:32:35 PM
Unique Id
130508289
Date
2018-05-12T00:00:00.000
Time
4:32:35 PM
Date Time
2018-05-12T16:32:35.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Division Transfer
Brief Description
Hidden service for activity coding.
Call Resolution
Transfer to City Agency
New York City Police Department
Unique Id: 130508290 • Date: 2018-05-12T00:00:00.000 • Time: 4:27:04 AM
Unique Id
130508290
Date
2018-05-12T00:00:00.000
Time
4:27:04 AM
Date Time
2018-05-12T04:27:04.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Illegal Parking Complaint
Brief Description
Report a non-emergency illegally parked vehicle.
Call Resolution
CSMS SR
Department of Sanitation
Unique Id: 130508291 • Date: 2018-05-12T00:00:00.000 • Time: 9:34:49 AM
Unique Id
130508291
Date
2018-05-12T00:00:00.000
Time
9:34:49 AM
Date Time
2018-05-12T09:34:49.000
Agency
DSNY
Agency Name
Department of Sanitation
Inquiry Name
Garbage or Recycling Storage Complaint - Outside Building
Brief Description
Complaint about garbage or recycling left outside a building in the wrong place or at the wrong time.
Call Resolution
Internal Transfer
145798458
Unique Id: 145798458 • Date: 2021-01-28T00:00:00.000 • Time: 9:11:21 AM
Unique Id
145798458
Date
2021-01-28T00:00:00.000
Time
9:11:21 AM
Date Time
2021-01-28T09:11:21.000
Inquiry Name
Coronavirus (COVID-19) Resources and Support
Brief Description
Get food and other programs and services for families, consumers, workers, and businesses during the COVID-19 pandemic.
145798459
Unique Id: 145798459 • Date: 2021-01-28T00:00:00.000 • Time: 9:12:26 AM
Unique Id
145798459
Date
2021-01-28T00:00:00.000
Time
9:12:26 AM
Date Time
2021-01-28T09:12:26.000
Inquiry Name
Paid Safe and Sick Leave
Brief Description
Learn about the Paid Safe and Sick Leave Law. Report an employer violating the Law.
Department of Transportation
Unique Id: 130508294 • Date: 2018-05-12T00:00:00.000 • Time: 10:41:31 AM
Unique Id
130508294
Date
2018-05-12T00:00:00.000
Time
10:41:31 AM
Date Time
2018-05-12T10:41:31.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Parking Meter Defective or Damaged
Brief Description
Report a parking meter that is damaged, not accepting coins, not reading cards, has fast or failed timing, or is not printing receipts.
Call Resolution
CSMS SR
145798460
Unique Id: 145798460 • Date: 2021-01-28T00:00:00.000 • Time: 9:14:03 AM
Unique Id
145798460
Date
2021-01-28T00:00:00.000
Time
9:14:03 AM
Date Time
2021-01-28T09:14:03.000
Inquiry Name
Illegal Parking
Brief Description
Report a non-emergency vehicle parked illegally or the improper use of a parking permit.
3-1-1 Call Center
Unique Id: 130508296 • Date: 2018-05-12T00:00:00.000 • Time: 11:31:14 AM
Unique Id
130508296
Date
2018-05-12T00:00:00.000
Time
11:31:14 AM
Date Time
2018-05-12T11:31:14.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
CFC and Freon Removal - Appointment Cancellation
Brief Description
Cancel a CFC removal appointment.
Call Resolution
Transfer to City Agency
Department of Finance
Unique Id: 130508297 • Date: 2018-05-12T00:00:00.000 • Time: 9:08:06 AM
Unique Id
130508297
Date
2018-05-12T00:00:00.000
Time
9:08:06 AM
Date Time
2018-05-12T09:08:06.000
Agency
DOF
Agency Name
Department of Finance
Inquiry Name
Lien Payment or Assistance - Property Tax
Brief Description
Help understanding a property lien.
Call Resolution
Information Provided
Department of Sanitation
Unique Id: 130508298 • Date: 2018-05-12T00:00:00.000 • Time: 8:41:22 AM
Unique Id
130508298
Date
2018-05-12T00:00:00.000
Time
8:41:22 AM
Date Time
2018-05-12T08:41:22.000
Agency
DSNY
Agency Name
Department of Sanitation
Inquiry Name
Mattress or Box Spring Disposal Information and Appointment
Brief Description
Information about disposing of mattresses and box springs.
Call Resolution
Routed to Web Page
Department of Homeless Services
Unique Id: 130508299 • Date: 2018-05-12T00:00:00.000 • Time: 12:50:50 PM
Unique Id
130508299
Date
2018-05-12T00:00:00.000
Time
12:50:50 PM
Date Time
2018-05-12T12:50:50.000
Agency
DHS
Agency Name
Department of Homeless Services
Inquiry Name
Homeless Shelter Complaint - Shelter Client
Brief Description
Complaint or comment from a homeless person about a homeless shelter or drop-in center.
Call Resolution
Routed to Web Page
Taxi and Limousine Commission
Unique Id: 130508300 • Date: 2018-05-12T00:00:00.000 • Time: 2:19:34 AM
Unique Id
130508300
Date
2018-05-12T00:00:00.000
Time
2:19:34 AM
Date Time
2018-05-12T02:19:34.000
Agency
TLC
Agency Name
Taxi and Limousine Commission
Inquiry Name
Lost Property in a Taxi - Medallion Number Known
Brief Description
Information for a customer who lost an item in a taxi and has the taxi medallion number.
Call Resolution
Routed to Web Page
Department of Environmental Protection
Unique Id: 130508301 • Date: 2018-05-12T00:00:00.000 • Time: 6:02:46 PM
Unique Id
130508301
Date
2018-05-12T00:00:00.000
Time
6:02:46 PM
Date Time
2018-05-12T18:02:46.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Water Main Break - Priority
Brief Description
Report a possible water main break.
Call Resolution
Universal Intake SR
Department of Sanitation
Unique Id: 130508302 • Date: 2018-05-12T00:00:00.000 • Time: 9:08:41 AM
Unique Id
130508302
Date
2018-05-12T00:00:00.000
Time
9:08:41 AM
Date Time
2018-05-12T09:08:41.000
Agency
DSNY
Agency Name
Department of Sanitation
Inquiry Name
Bulk Item Pick Up - Appointment
Brief Description
Schedule pickup appointment for non-recyclable bulk items larger than 4 feet by 3 feet.
Call Resolution
Routed to Web Page
Department of Buildings
Unique Id: 130508303 • Date: 2018-05-12T00:00:00.000 • Time: 2:36:55 PM
Unique Id
130508303
Date
2018-05-12T00:00:00.000
Time
2:36:55 PM
Date Time
2018-05-12T14:36:55.000
Agency
DOB
Agency Name
Department of Buildings
Inquiry Name
Elevator or Escalator Defective or Without Permit
Brief Description
Report an elevator or escalator that is not working, not inspected, or was installed without a permit.
Call Resolution
Universal Intake SR
New York City Police Department
Unique Id: 130508304 • Date: 2018-05-12T00:00:00.000 • Time: 11:21:20 AM
Unique Id
130508304
Date
2018-05-12T00:00:00.000
Time
11:21:20 AM
Date Time
2018-05-12T11:21:20.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Find a Police Precinct or PSA by Location
Brief Description
Find a precinct or police service area (PSA) for a specific address.
Call Resolution
Information Provided
145798461
Unique Id: 145798461 • Date: 2021-01-28T00:00:00.000 • Time: 9:13:25 AM
Unique Id
145798461
Date
2021-01-28T00:00:00.000
Time
9:13:25 AM
Date Time
2021-01-28T09:13:25.000
Inquiry Name
Tree Pruning
Brief Description
Learn about tree pruning or request pruning of a City tree.
Department of Finance
Unique Id: 130508306 • Date: 2018-05-12T00:00:00.000 • Time: 9:15:08 AM
Unique Id
130508306
Date
2018-05-12T00:00:00.000
Time
9:15:08 AM
Date Time
2018-05-12T09:15:08.000
Agency
DOF
Agency Name
Department of Finance
Inquiry Name
Parking Ticket Payment Problem or Penalty Adjustment
Brief Description
Help with a parking ticket payment problem.
Call Resolution
Information Provided
Department of Transportation
Unique Id: 130508307 • Date: 2018-05-12T00:00:00.000 • Time: 3:43:13 PM
Unique Id
130508307
Date
2018-05-12T00:00:00.000
Time
3:43:13 PM
Date Time
2018-05-12T15:43:13.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Car Seat Inspection - Appointment Required
Brief Description
Schedule an appointment for a free car seat inspection.
Call Resolution
Agency Closed
Department of Environmental Protection
Unique Id: 130508308 • Date: 2018-05-12T00:00:00.000 • Time: 10:32:12 AM
Unique Id
130508308
Date
2018-05-12T00:00:00.000
Time
10:32:12 AM
Date Time
2018-05-12T10:32:12.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Noise from Construction After Hours
Brief Description
Report noise from street or building construction that occurs after hours.
Call Resolution
Universal Intake SR
NYS Department of Motor Vehicles
Unique Id: 130508311 • Date: 2018-05-12T00:00:00.000 • Time: 10:20:08 AM
Unique Id
130508311
Date
2018-05-12T00:00:00.000
Time
10:20:08 AM
Date Time
2018-05-12T10:20:08.000
Agency
NYSDMV
Agency Name
NYS Department of Motor Vehicles
Inquiry Name
Department of Motor Vehicles - Assistance and Office Locations
Brief Description
Information about the Department of Motor Vehicles, including office locations, hours of operation, and complaints.
Call Resolution
Transfer to City Agency
3-1-1 Call Center
Unique Id: 130508312 • Date: 2018-05-12T00:00:00.000 • Time: 8:31:00 AM
Unique Id
130508312
Date
2018-05-12T00:00:00.000
Time
8:31:00 AM
Date Time
2018-05-12T08:31:00.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Division Transfer
Brief Description
Hidden service for activity coding.
Call Resolution
Internal Transfer
Department of Sanitation
Unique Id: 130508313 • Date: 2018-05-12T00:00:00.000 • Time: 8:26:27 AM
Unique Id
130508313
Date
2018-05-12T00:00:00.000
Time
8:26:27 AM
Date Time
2018-05-12T08:26:27.000
Agency
DSNY
Agency Name
Department of Sanitation
Inquiry Name
Missed Bulk Garbage Collection
Brief Description
Report that a non-recyclable bulk item larger than 4 feet by 3 feet was not collected on the scheduled day.
Call Resolution
Routed to Web Page
Department of Environmental Protection
Unique Id: 130508314 • Date: 2018-05-12T00:00:00.000 • Time: 8:04:10 AM
Unique Id
130508314
Date
2018-05-12T00:00:00.000
Time
8:04:10 AM
Date Time
2018-05-12T08:04:10.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Water Complaint - No Water in a Private Home or Commercial Building
Brief Description
Report no water in a private home or commercial building.
Call Resolution
Universal Intake SR
Department of Environmental Protection
Unique Id: 130508315 • Date: 2018-05-12T00:00:00.000 • Time: 11:43:50 AM
Unique Id
130508315
Date
2018-05-12T00:00:00.000
Time
11:43:50 AM
Date Time
2018-05-12T11:43:50.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Water Complaint - No Water in a Private Home or Commercial Building
Brief Description
Report no water in a private home or commercial building.
Call Resolution
Information Provided
New York City Police Department
Unique Id: 130508316 • Date: 2018-05-12T00:00:00.000 • Time: 3:57:54 AM
Unique Id
130508316
Date
2018-05-12T00:00:00.000
Time
3:57:54 AM
Date Time
2018-05-12T03:57:54.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Illegal Parking Complaint
Brief Description
Report a non-emergency illegally parked vehicle.
Call Resolution
CSMS SR
145798462
Unique Id: 145798462 • Date: 2021-01-28T00:00:00.000 • Time: 9:14:49 AM
Unique Id
145798462
Date
2021-01-28T00:00:00.000
Time
9:14:49 AM
Date Time
2021-01-28T09:14:49.000
Inquiry Name
Coronavirus (COVID-19) and Tenants
Brief Description
Get information and resources for residential tenants affected by COVID-19.
138552558
Unique Id: 138552558 • Date: 2019-08-26T00:00:00.000 • Time: 11:29:08 AM
Unique Id
138552558
Date
2019-08-26T00:00:00.000
Time
11:29:08 AM
Date Time
2019-08-26T11:29:08.000
Inquiry Name
Birth Certificate Order
Brief Description
Get a copy of a birth certificate.
Department of Finance
Unique Id: 130508317 • Date: 2018-05-12T00:00:00.000 • Time: 1:39:59 PM
Unique Id
130508317
Date
2018-05-12T00:00:00.000
Time
1:39:59 PM
Date Time
2018-05-12T13:39:59.000
Agency
DOF
Agency Name
Department of Finance
Inquiry Name
Fight a Parking Ticket - Online
Brief Description
Fight a parking ticket online.
Call Resolution
Information Provided
Department of Sanitation
Unique Id: 130508318 • Date: 2018-05-12T00:00:00.000 • Time: 5:29:06 PM
Unique Id
130508318
Date
2018-05-12T00:00:00.000
Time
5:29:06 PM
Date Time
2018-05-12T17:29:06.000
Agency
DSNY
Agency Name
Department of Sanitation
Inquiry Name
Missed Organics Collection
Brief Description
Report that organic material was not collected on the scheduled day.
Call Resolution
Routed to Web Page
Department of Health and Mental Hygiene
Unique Id: 130508319 • Date: 2018-05-12T00:00:00.000 • Time: 6:33:12 PM
Unique Id
130508319
Date
2018-05-12T00:00:00.000
Time
6:33:12 PM
Date Time
2018-05-12T18:33:12.000
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Inquiry Name
Restaurant Bathroom Requirements
Brief Description
Public bathroom requirements for restaurants.
Call Resolution
Information Provided
145798463
Unique Id: 145798463 • Date: 2021-01-28T00:00:00.000 • Time: 9:13:39 AM
Unique Id
145798463
Date
2021-01-28T00:00:00.000
Time
9:13:39 AM
Date Time
2021-01-28T09:13:39.000
Inquiry Name
Marriage License
Brief Description
Get a marriage license, which is required to get married in New York State.
Department of Finance
Unique Id: 130508321 • Date: 2018-05-12T00:00:00.000 • Time: 6:42:55 PM
Unique Id
130508321
Date
2018-05-12T00:00:00.000
Time
6:42:55 PM
Date Time
2018-05-12T18:42:55.000
Agency
DOF
Agency Name
Department of Finance
Inquiry Name
Find a Towed Vehicle - Plate Number Unknown - NYPD
Brief Description
Find the location of a vehicle that may have been towed if you have less than $350 in parking or camera violation judgment debt. NYPD may have towed the vehicle.
Call Resolution
Routed to Web Page
New York City Police Department
Unique Id: 130508322 • Date: 2018-05-12T00:00:00.000 • Time: 3:13:04 AM
Unique Id
130508322
Date
2018-05-12T00:00:00.000
Time
3:13:04 AM
Date Time
2018-05-12T03:13:04.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Vehicle
Brief Description
Report noise from a vehicle, including horn honking, engine idling, and loud music.
Call Resolution
CSMS SR
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