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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
168161378
Unique Id: 168161378 • Date: 2026-09-11T00:00:00.000 • Time: 9:43:52 AM
Unique Id
168161378
Date
2026-09-11T00:00:00.000
Time
9:43:52 AM
Date Time
2026-09-11T09:43:52.000
Inquiry Name
Property Tax Payment
Brief Description
Pay a property tax bill.
168161379
Unique Id: 168161379 • Date: 2026-09-11T00:00:00.000 • Time: 9:37:00 AM
Unique Id
168161379
Date
2026-09-11T00:00:00.000
Time
9:37:00 AM
Date Time
2026-09-11T09:37:00.000
Inquiry Name
Building Demolition Complaint
Brief Description
Report building demolition that is illegal, unsafe, or done without a permit.
168161380
Unique Id: 168161380 • Date: 2026-09-11T00:00:00.000 • Time: 9:41:35 AM
Unique Id
168161380
Date
2026-09-11T00:00:00.000
Time
9:41:35 AM
Date Time
2026-09-11T09:41:35.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
168161381
Unique Id: 168161381 • Date: 2026-09-11T00:00:00.000 • Time: 9:45:26 AM
Unique Id
168161381
Date
2026-09-11T00:00:00.000
Time
9:45:26 AM
Date Time
2026-09-11T09:45:26.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
168161382
Unique Id: 168161382 • Date: 2026-09-11T00:00:00.000 • Time: 9:45:39 AM
Unique Id
168161382
Date
2026-09-11T00:00:00.000
Time
9:45:39 AM
Date Time
2026-09-11T09:45:39.000
Inquiry Name
Manage Your Fair Fares NYC Discount
Brief Description
Report a Fair Fares NYC OMNY card or Fair Fares NYC MetroCard that is lost, stolen, damaged, expired, or not working.
168161383
Unique Id: 168161383 • Date: 2026-09-11T00:00:00.000 • Time: 9:42:55 AM
Unique Id
168161383
Date
2026-09-11T00:00:00.000
Time
9:42:55 AM
Date Time
2026-09-11T09:42:55.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
168161384
Unique Id: 168161384 • Date: 2026-09-11T00:00:00.000 • Time: 9:44:58 AM
Unique Id
168161384
Date
2026-09-11T00:00:00.000
Time
9:44:58 AM
Date Time
2026-09-11T09:44:58.000
Inquiry Name
Parking Ticket or Camera Violation Assistance
Brief Description
Get help with a parking or camera violation payment, dispute, or status.
168161385
Unique Id: 168161385 • Date: 2026-09-11T00:00:00.000 • Time: 9:40:58 AM
Unique Id
168161385
Date
2026-09-11T00:00:00.000
Time
9:40:58 AM
Date Time
2026-09-11T09:40:58.000
Inquiry Name
Buses and Subways
Brief Description
Get information or make a complaint about a MetroCard or bus or subway run by the Metropolitan Transportation Authority (MTA).
168161386
Unique Id: 168161386 • Date: 2026-09-11T00:00:00.000 • Time: 9:46:38 AM
Unique Id
168161386
Date
2026-09-11T00:00:00.000
Time
9:46:38 AM
Date Time
2026-09-11T09:46:38.000
Inquiry Name
Trash, Recycling, and Compost Bins
Brief Description
Learn about trash, recycling, and compost bins and purchase official NYC Bins.
168161387
Unique Id: 168161387 • Date: 2026-09-11T00:00:00.000 • Time: 9:47:27 AM
Unique Id
168161387
Date
2026-09-11T00:00:00.000
Time
9:47:27 AM
Date Time
2026-09-11T09:47:27.000
Inquiry Name
Tree Pruning
Brief Description
Learn about tree pruning, request pruning of a City tree, or become a volunteer Citizen Pruner.
168161388
Unique Id: 168161388 • Date: 2026-09-11T00:00:00.000 • Time: 9:45:51 AM
Unique Id
168161388
Date
2026-09-11T00:00:00.000
Time
9:45:51 AM
Date Time
2026-09-11T09:45:51.000
Inquiry Name
Fair Fares NYC
Brief Description
Get general information about the Fair Fares NYC discount program for low-income New Yorkers.
168161389
Unique Id: 168161389 • Date: 2026-09-11T00:00:00.000 • Time: 9:37:05 AM
Unique Id
168161389
Date
2026-09-11T00:00:00.000
Time
9:37:05 AM
Date Time
2026-09-11T09:37:05.000
Inquiry Name
Tree Pruning
Brief Description
Learn about tree pruning, request pruning of a City tree, or become a volunteer Citizen Pruner.
168161390
Unique Id: 168161390 • Date: 2026-09-11T00:00:00.000 • Time: 9:47:43 AM
Unique Id
168161390
Date
2026-09-11T00:00:00.000
Time
9:47:43 AM
Date Time
2026-09-11T09:47:43.000
Inquiry Name
Cannabis Retail Sale Complaint
Brief Description
Report a problem with a store that sells cannabis, including unlicensed businesses.
168161391
Unique Id: 168161391 • Date: 2026-09-11T00:00:00.000 • Time: 9:36:46 AM
Unique Id
168161391
Date
2026-09-11T00:00:00.000
Time
9:36:46 AM
Date Time
2026-09-11T09:36:46.000
Inquiry Name
IDNYC Municipal ID Card
Brief Description
Learn about and apply for the New York City's IDNYC municipal identification card for people who live in one of the 5 boroughs of New York City.
168161392
Unique Id: 168161392 • Date: 2026-09-11T00:00:00.000 • Time: 9:48:19 AM
Unique Id
168161392
Date
2026-09-11T00:00:00.000
Time
9:48:19 AM
Date Time
2026-09-11T09:48:19.000
Inquiry Name
Homeless Encampment
Brief Description
Report a homeless encampment.
168161393
Unique Id: 168161393 • Date: 2026-09-11T00:00:00.000 • Time: 9:45:01 AM
Unique Id
168161393
Date
2026-09-11T00:00:00.000
Time
9:45:01 AM
Date Time
2026-09-11T09:45:01.000
Inquiry Name
Pedestrian Signal Complaint or Request
Brief Description
Report a problem with an existing pedestrian (Walk/Don't Walk) signal. Request a new Accessible Pedestrian Signal.
168161394
Unique Id: 168161394 • Date: 2026-09-11T00:00:00.000 • Time: 9:47:45 AM
Unique Id
168161394
Date
2026-09-11T00:00:00.000
Time
9:47:45 AM
Date Time
2026-09-11T09:47:45.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
168161395
Unique Id: 168161395 • Date: 2026-09-11T00:00:00.000 • Time: 9:46:10 AM
Unique Id
168161395
Date
2026-09-11T00:00:00.000
Time
9:46:10 AM
Date Time
2026-09-11T09:46:10.000
Inquiry Name
NYSED Licensed Professional or Business Complaint
Brief Description
Report a problem with a professional or business licensed by New York State Education Department (NYSED) Office of Professions.
168161396
Unique Id: 168161396 • Date: 2026-09-11T00:00:00.000 • Time: 9:48:46 AM
Unique Id
168161396
Date
2026-09-11T00:00:00.000
Time
9:48:46 AM
Date Time
2026-09-11T09:48:46.000
Inquiry Name
Buses and Subways
Brief Description
Get information or make a complaint about a MetroCard or bus or subway run by the Metropolitan Transportation Authority (MTA).
168161397
Unique Id: 168161397 • Date: 2026-09-11T00:00:00.000 • Time: 9:47:53 AM
Unique Id
168161397
Date
2026-09-11T00:00:00.000
Time
9:47:53 AM
Date Time
2026-09-11T09:47:53.000
Inquiry Name
General Corporation Tax
Brief Description
File and pay the tax for corporations that do business, employ capital, own or lease property, or have offices in NYC.
168161398
Unique Id: 168161398 • Date: 2026-09-11T00:00:00.000 • Time: 9:47:45 AM
Unique Id
168161398
Date
2026-09-11T00:00:00.000
Time
9:47:45 AM
Date Time
2026-09-11T09:47:45.000
Inquiry Name
Medical Transportation for Medicaid Clients
Brief Description
Learn about transportation to medical appointments for people who have Medicaid.
168161399
Unique Id: 168161399 • Date: 2026-09-11T00:00:00.000 • Time: 9:33:08 AM
Unique Id
168161399
Date
2026-09-11T00:00:00.000
Time
9:33:08 AM
Date Time
2026-09-11T09:33:08.000
Inquiry Name
School Tax Relief for Homeowners (STAR)
Brief Description
Apply for the STAR income tax credit.
168161400
Unique Id: 168161400 • Date: 2026-09-11T00:00:00.000 • Time: 9:48:04 AM
Unique Id
168161400
Date
2026-09-11T00:00:00.000
Time
9:48:04 AM
Date Time
2026-09-11T09:48:04.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in an apartment, public area, or entire building of a privately-owned residential rental building.
168161401
Unique Id: 168161401 • Date: 2026-09-11T00:00:00.000 • Time: 9:46:06 AM
Unique Id
168161401
Date
2026-09-11T00:00:00.000
Time
9:46:06 AM
Date Time
2026-09-11T09:46:06.000
Inquiry Name
Child Care Financial Assistance
Brief Description
Apply for financial assistance to pay for child care, get an application status, find a child care program, or re-certify your benefits.
168161402
Unique Id: 168161402 • Date: 2026-09-11T00:00:00.000 • Time: 9:46:52 AM
Unique Id
168161402
Date
2026-09-11T00:00:00.000
Time
9:46:52 AM
Date Time
2026-09-11T09:46:52.000
Inquiry Name
CityFHEPS Rental Assistance
Brief Description
Learn about rental assistance for low-income families and individual adults who live in shelter or are at risk of becoming homeless.
168161403
Unique Id: 168161403 • Date: 2026-09-11T00:00:00.000 • Time: 9:47:53 AM
Unique Id
168161403
Date
2026-09-11T00:00:00.000
Time
9:47:53 AM
Date Time
2026-09-11T09:47:53.000
Inquiry Name
Drinking Water
Brief Description
Report cold or drinking water odor, taste, discoloration, or illness caused by drinking water. Get water quality and building water tank inspection info.
168161404
Unique Id: 168161404 • Date: 2026-09-11T00:00:00.000 • Time: 9:47:21 AM
Unique Id
168161404
Date
2026-09-11T00:00:00.000
Time
9:47:21 AM
Date Time
2026-09-11T09:47:21.000
Inquiry Name
Chemical Complaint
Brief Description
Report chemical odors or chemicals that are abandoned or not stored safely.
168161405
Unique Id: 168161405 • Date: 2026-09-11T00:00:00.000 • Time: 9:48:03 AM
Unique Id
168161405
Date
2026-09-11T00:00:00.000
Time
9:48:03 AM
Date Time
2026-09-11T09:48:03.000
Inquiry Name
Become a Poll Worker
Brief Description
Learn about getting a job as a poll worker.
168161406
Unique Id: 168161406 • Date: 2026-09-11T00:00:00.000 • Time: 9:46:19 AM
Unique Id
168161406
Date
2026-09-11T00:00:00.000
Time
9:46:19 AM
Date Time
2026-09-11T09:46:19.000
Inquiry Name
Social Security
Brief Description
Apply for or report changes to a Social Security, Disability, or SSI benefit. Apply for, renew, replace, or update a Social Security card or number.
168161407
Unique Id: 168161407 • Date: 2026-09-11T00:00:00.000 • Time: 9:49:19 AM
Unique Id
168161407
Date
2026-09-11T00:00:00.000
Time
9:49:19 AM
Date Time
2026-09-11T09:49:19.000
Inquiry Name
Park Maintenance Complaint
Brief Description
Report broken equipment, unclean conditions, or another maintenance problem in a City park, pool, recreation center, or greenway.
168161408
Unique Id: 168161408 • Date: 2026-09-11T00:00:00.000 • Time: 9:49:34 AM
Unique Id
168161408
Date
2026-09-11T00:00:00.000
Time
9:49:34 AM
Date Time
2026-09-11T09:49:34.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
168161409
Unique Id: 168161409 • Date: 2026-09-11T00:00:00.000 • Time: 9:41:35 AM
Unique Id
168161409
Date
2026-09-11T00:00:00.000
Time
9:41:35 AM
Date Time
2026-09-11T09:41:35.000
Inquiry Name
Parking Ticket or Camera Violation Payment
Brief Description
Pay a parking ticket or camera violation.
168161410
Unique Id: 168161410 • Date: 2026-09-11T00:00:00.000 • Time: 9:48:51 AM
Unique Id
168161410
Date
2026-09-11T00:00:00.000
Time
9:48:51 AM
Date Time
2026-09-11T09:48:51.000
Inquiry Name
Rat or Mouse Complaint
Brief Description
Report rats, mice, and conditions that might attract them.
168161411
Unique Id: 168161411 • Date: 2026-09-11T00:00:00.000 • Time: 9:49:05 AM
Unique Id
168161411
Date
2026-09-11T00:00:00.000
Time
9:49:05 AM
Date Time
2026-09-11T09:49:05.000
Inquiry Name
No Water, Low Water Pressure, or Water Temperature Complaint
Brief Description
Report no water, water pressure, or temperature problems.
168161412
Unique Id: 168161412 • Date: 2026-09-11T00:00:00.000 • Time: 9:47:51 AM
Unique Id
168161412
Date
2026-09-11T00:00:00.000
Time
9:47:51 AM
Date Time
2026-09-11T09:47:51.000
Inquiry Name
Asbestos Work Notification
Brief Description
File the notification required to do work that disturbs asbestos.
168161413
Unique Id: 168161413 • Date: 2026-09-11T00:00:00.000 • Time: 9:42:09 AM
Unique Id
168161413
Date
2026-09-11T00:00:00.000
Time
9:42:09 AM
Date Time
2026-09-11T09:42:09.000
Inquiry Name
Birth Certificate Order
Brief Description
Get a copy of a birth certificate.
168161414
Unique Id: 168161414 • Date: 2026-09-11T00:00:00.000 • Time: 9:49:13 AM
Unique Id
168161414
Date
2026-09-11T00:00:00.000
Time
9:49:13 AM
Date Time
2026-09-11T09:49:13.000
Inquiry Name
FDNY Certificate of Fitness
Brief Description
Get a certificate of fitness, which is required for certain hazardous occupations.
168161415
Unique Id: 168161415 • Date: 2026-09-11T00:00:00.000 • Time: 9:49:51 AM
Unique Id
168161415
Date
2026-09-11T00:00:00.000
Time
9:49:51 AM
Date Time
2026-09-11T09:49:51.000
Inquiry Name
Elevator or Escalator Complaint
Brief Description
Report a problem with an elevator or escalator.
168161416
Unique Id: 168161416 • Date: 2026-09-11T00:00:00.000 • Time: 9:49:54 AM
Unique Id
168161416
Date
2026-09-11T00:00:00.000
Time
9:49:54 AM
Date Time
2026-09-11T09:49:54.000
Inquiry Name
Date and Time
Brief Description
Find out today's date and the current time.
168161417
Unique Id: 168161417 • Date: 2026-09-11T00:00:00.000 • Time: 9:46:06 AM
Unique Id
168161417
Date
2026-09-11T00:00:00.000
Time
9:46:06 AM
Date Time
2026-09-11T09:46:06.000
Inquiry Name
SNAP (Food Stamps)
Brief Description
Apply for SNAP, formerly known as food stamps.
168161418
Unique Id: 168161418 • Date: 2026-09-11T00:00:00.000 • Time: 9:49:01 AM
Unique Id
168161418
Date
2026-09-11T00:00:00.000
Time
9:49:01 AM
Date Time
2026-09-11T09:49:01.000
Inquiry Name
Elevator or Escalator Complaint
Brief Description
Report a problem with an elevator or escalator.
168161419
Unique Id: 168161419 • Date: 2026-09-11T00:00:00.000 • Time: 9:48:42 AM
Unique Id
168161419
Date
2026-09-11T00:00:00.000
Time
9:48:42 AM
Date Time
2026-09-11T09:48:42.000
Inquiry Name
Buses and Subways
Brief Description
Get information or make a complaint about a MetroCard or bus or subway run by the Metropolitan Transportation Authority (MTA).
168161420
Unique Id: 168161420 • Date: 2026-09-11T00:00:00.000 • Time: 9:49:42 AM
Unique Id
168161420
Date
2026-09-11T00:00:00.000
Time
9:49:42 AM
Date Time
2026-09-11T09:49:42.000
Inquiry Name
Litter on Highway
Brief Description
Report litter, debris, or garbage alongside or on the roadway of a highway.
168161421
Unique Id: 168161421 • Date: 2026-09-11T00:00:00.000 • Time: 9:48:43 AM
Unique Id
168161421
Date
2026-09-11T00:00:00.000
Time
9:48:43 AM
Date Time
2026-09-11T09:48:43.000
Inquiry Name
Rent Freeze Program Renewal
Brief Description
Renew the Senior Citizen Rent Increase Exemption (SCRIE) or Disability Rent Increase Exemption (DRIE).
168161422
Unique Id: 168161422 • Date: 2026-09-11T00:00:00.000 • Time: 9:49:51 AM
Unique Id
168161422
Date
2026-09-11T00:00:00.000
Time
9:49:51 AM
Date Time
2026-09-11T09:49:51.000
Inquiry Name
Unemployment Insurance
Brief Description
Learn about filing an unemployment insurance claim.
168161423
Unique Id: 168161423 • Date: 2026-09-11T00:00:00.000 • Time: 9:45:52 AM
Unique Id
168161423
Date
2026-09-11T00:00:00.000
Time
9:45:52 AM
Date Time
2026-09-11T09:45:52.000
Inquiry Name
Trash, Recycling, and Compost Bins
Brief Description
Learn about trash, recycling, and compost bins and purchase official NYC Bins.
168161424
Unique Id: 168161424 • Date: 2026-09-11T00:00:00.000 • Time: 9:49:00 AM
Unique Id
168161424
Date
2026-09-11T00:00:00.000
Time
9:49:00 AM
Date Time
2026-09-11T09:49:00.000
Inquiry Name
Sports Field or Court Permit
Brief Description
Apply for a permit to reserve a field or court in a park.
168161425
Unique Id: 168161425 • Date: 2026-09-11T00:00:00.000 • Time: 9:49:42 AM
Unique Id
168161425
Date
2026-09-11T00:00:00.000
Time
9:49:42 AM
Date Time
2026-09-11T09:49:42.000
Inquiry Name
Property Tax Payment
Brief Description
Pay a property tax bill.
168161426
Unique Id: 168161426 • Date: 2026-09-11T00:00:00.000 • Time: 9:49:17 AM
Unique Id
168161426
Date
2026-09-11T00:00:00.000
Time
9:49:17 AM
Date Time
2026-09-11T09:49:17.000
Inquiry Name
Special Waste Disposal
Brief Description
Learn how to get rid of potentially harmful household or automotive products, such as batteries, oil, or paint. Learn about SAFE Disposal Events.
168161427
Unique Id: 168161427 • Date: 2026-09-11T00:00:00.000 • Time: 9:50:21 AM
Unique Id
168161427
Date
2026-09-11T00:00:00.000
Time
9:50:21 AM
Date Time
2026-09-11T09:50:21.000
Inquiry Name
Birth Certificate Order
Brief Description
Get a copy of a birth certificate.
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