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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
155414137
Unique Id: 155414137 • Date: 2023-07-18T00:00:00.000 • Time: 11:32:38 AM
Unique Id
155414137
Date
2023-07-18T00:00:00.000
Time
11:32:38 AM
Date Time
2023-07-18T11:32:38.000
Inquiry Name
Public Assistance Rent Payment for Landlords
Brief Description
Learn about rent payments for landlords who rent to public assistance clients.
155414138
Unique Id: 155414138 • Date: 2023-07-18T00:00:00.000 • Time: 11:29:23 AM
Unique Id
155414138
Date
2023-07-18T00:00:00.000
Time
11:29:23 AM
Date Time
2023-07-18T11:29:23.000
Inquiry Name
Rent Freeze Program Renewal
Brief Description
Renew the Senior Citizen Rent Increase Exemption (SCRIE) or Disability Rent Increase Exemption (DRIE).
155414139
Unique Id: 155414139 • Date: 2023-07-18T00:00:00.000 • Time: 11:32:53 AM
Unique Id
155414139
Date
2023-07-18T00:00:00.000
Time
11:32:53 AM
Date Time
2023-07-18T11:32:53.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
155414140
Unique Id: 155414140 • Date: 2023-07-18T00:00:00.000 • Time: 11:22:45 AM
Unique Id
155414140
Date
2023-07-18T00:00:00.000
Time
11:22:45 AM
Date Time
2023-07-18T11:22:45.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
155414141
Unique Id: 155414141 • Date: 2023-07-18T00:00:00.000 • Time: 11:33:28 AM
Unique Id
155414141
Date
2023-07-18T00:00:00.000
Time
11:33:28 AM
Date Time
2023-07-18T11:33:28.000
Inquiry Name
Food Pantries and Soup Kitchens
Brief Description
Find places where people in need can get free food.
155414142
Unique Id: 155414142 • Date: 2023-07-18T00:00:00.000 • Time: 11:31:47 AM
Unique Id
155414142
Date
2023-07-18T00:00:00.000
Time
11:31:47 AM
Date Time
2023-07-18T11:31:47.000
Inquiry Name
Police Precincts and PSAs
Brief Description
Find a precinct or police service area (PSA) for a specific address. Get precinct and PSA locations and contact information.
155414143
Unique Id: 155414143 • Date: 2023-07-18T00:00:00.000 • Time: 11:25:28 AM
Unique Id
155414143
Date
2023-07-18T00:00:00.000
Time
11:25:28 AM
Date Time
2023-07-18T11:25:28.000
Inquiry Name
Street Flooding
Brief Description
Report street flooding or ponding.
155414144
Unique Id: 155414144 • Date: 2023-07-18T00:00:00.000 • Time: 11:32:36 AM
Unique Id
155414144
Date
2023-07-18T00:00:00.000
Time
11:32:36 AM
Date Time
2023-07-18T11:32:36.000
Inquiry Name
Illegal Parking
Brief Description
Report a non-emergency vehicle parked illegally on public property, improper parking permit use, or overnight commercial parking on residential street.
155414145
Unique Id: 155414145 • Date: 2023-07-18T00:00:00.000 • Time: 11:32:38 AM
Unique Id
155414145
Date
2023-07-18T00:00:00.000
Time
11:32:38 AM
Date Time
2023-07-18T11:32:38.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
155414146
Unique Id: 155414146 • Date: 2023-07-18T00:00:00.000 • Time: 11:28:32 AM
Unique Id
155414146
Date
2023-07-18T00:00:00.000
Time
11:28:32 AM
Date Time
2023-07-18T11:28:32.000
Inquiry Name
Water Leak on Street or Sidewalk
Brief Description
Report water leaking on a street or sidewalk.
155414147
Unique Id: 155414147 • Date: 2023-07-18T00:00:00.000 • Time: 11:30:29 AM
Unique Id
155414147
Date
2023-07-18T00:00:00.000
Time
11:30:29 AM
Date Time
2023-07-18T11:30:29.000
Inquiry Name
Property Deed or Record
Brief Description
Search for or get copies of property ownership records, such as deeds and mortgages. Get copies of tax maps.
155414148
Unique Id: 155414148 • Date: 2023-07-18T00:00:00.000 • Time: 11:32:09 AM
Unique Id
155414148
Date
2023-07-18T00:00:00.000
Time
11:32:09 AM
Date Time
2023-07-18T11:32:09.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
155414149
Unique Id: 155414149 • Date: 2023-07-18T00:00:00.000 • Time: 11:32:54 AM
Unique Id
155414149
Date
2023-07-18T00:00:00.000
Time
11:32:54 AM
Date Time
2023-07-18T11:32:54.000
Inquiry Name
Parking Ticket or Camera Violation Payment Plan
Brief Description
Request an agreement to pay in installments if you owe parking or camera violation judgment debt.
155414150
Unique Id: 155414150 • Date: 2023-07-18T00:00:00.000 • Time: 11:26:22 AM
Unique Id
155414150
Date
2023-07-18T00:00:00.000
Time
11:26:22 AM
Date Time
2023-07-18T11:26:22.000
Inquiry Name
CityFHEPS Tenant Assistance
Brief Description
Learn about rental assistance for low-income families and individual adults who live in shelter or are at risk of becoming homeless.
155414151
Unique Id: 155414151 • Date: 2023-07-18T00:00:00.000 • Time: 11:23:43 AM
Unique Id
155414151
Date
2023-07-18T00:00:00.000
Time
11:23:43 AM
Date Time
2023-07-18T11:23:43.000
Inquiry Name
Public Assistance or Welfare
Brief Description
Learn about or report a problem with public assistance, welfare, work requirements, and job center locations.
155414152
Unique Id: 155414152 • Date: 2023-07-18T00:00:00.000 • Time: 11:34:12 AM
Unique Id
155414152
Date
2023-07-18T00:00:00.000
Time
11:34:12 AM
Date Time
2023-07-18T11:34:12.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
155414153
Unique Id: 155414153 • Date: 2023-07-18T00:00:00.000 • Time: 11:29:21 AM
Unique Id
155414153
Date
2023-07-18T00:00:00.000
Time
11:29:21 AM
Date Time
2023-07-18T11:29:21.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
155414154
Unique Id: 155414154 • Date: 2023-07-18T00:00:00.000 • Time: 11:28:51 AM
Unique Id
155414154
Date
2023-07-18T00:00:00.000
Time
11:28:51 AM
Date Time
2023-07-18T11:28:51.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
155414155
Unique Id: 155414155 • Date: 2023-07-18T00:00:00.000 • Time: 11:33:34 AM
Unique Id
155414155
Date
2023-07-18T00:00:00.000
Time
11:33:34 AM
Date Time
2023-07-18T11:33:34.000
Inquiry Name
Sidewalk Violation and Repair
Brief Description
Resolve a sidewalk violation, request an inspection, or learn about repairs.
155414156
Unique Id: 155414156 • Date: 2023-07-18T00:00:00.000 • Time: 11:30:51 AM
Unique Id
155414156
Date
2023-07-18T00:00:00.000
Time
11:30:51 AM
Date Time
2023-07-18T11:30:51.000
Inquiry Name
NYCHA Borough Management Office
Brief Description
Get additional assistance if you are a New York City Housing Authority tenant.
155414157
Unique Id: 155414157 • Date: 2023-07-18T00:00:00.000 • Time: 11:32:24 AM
Unique Id
155414157
Date
2023-07-18T00:00:00.000
Time
11:32:24 AM
Date Time
2023-07-18T11:32:24.000
Inquiry Name
Speed Reducer Request
Brief Description
Request speed reducer (also known as speed hump) installation, repair, or removal.
155414158
Unique Id: 155414158 • Date: 2023-07-18T00:00:00.000 • Time: 11:33:24 AM
Unique Id
155414158
Date
2023-07-18T00:00:00.000
Time
11:33:24 AM
Date Time
2023-07-18T11:33:24.000
Inquiry Name
Social Security
Brief Description
Apply for or report changes to a Social Security, Disability, or SSI benefit. Apply for, renew, replace, or update a Social Security card or number.
155414159
Unique Id: 155414159 • Date: 2023-07-18T00:00:00.000 • Time: 11:28:33 AM
Unique Id
155414159
Date
2023-07-18T00:00:00.000
Time
11:28:33 AM
Date Time
2023-07-18T11:28:33.000
Inquiry Name
Traffic or Pedestrian Signal Complaint
Brief Description
Report a problem with a traffic or Walk/Don't Walk signal.
155414160
Unique Id: 155414160 • Date: 2023-07-18T00:00:00.000 • Time: 11:32:15 AM
Unique Id
155414160
Date
2023-07-18T00:00:00.000
Time
11:32:15 AM
Date Time
2023-07-18T11:32:15.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give a complaint, compliment, or comment on the service provided by City Agencies and their employees.
155414161
Unique Id: 155414161 • Date: 2023-07-18T00:00:00.000 • Time: 11:32:41 AM
Unique Id
155414161
Date
2023-07-18T00:00:00.000
Time
11:32:41 AM
Date Time
2023-07-18T11:32:41.000
Inquiry Name
Fire Hydrant Request
Brief Description
Request installation, removal, relocation, locking, unlocking, spray cap fitting, or fender post installation.
155414162
Unique Id: 155414162 • Date: 2023-07-18T00:00:00.000 • Time: 11:33:45 AM
Unique Id
155414162
Date
2023-07-18T00:00:00.000
Time
11:33:45 AM
Date Time
2023-07-18T11:33:45.000
Inquiry Name
Summer Meals for Children
Brief Description
Learn about free breakfast and lunch for New York City children ages 18 and under.
155414163
Unique Id: 155414163 • Date: 2023-07-18T00:00:00.000 • Time: 11:29:47 AM
Unique Id
155414163
Date
2023-07-18T00:00:00.000
Time
11:29:47 AM
Date Time
2023-07-18T11:29:47.000
Inquiry Name
Birth Certificate Order
Brief Description
Get a copy of a birth certificate.
155414164
Unique Id: 155414164 • Date: 2023-07-18T00:00:00.000 • Time: 11:33:37 AM
Unique Id
155414164
Date
2023-07-18T00:00:00.000
Time
11:33:37 AM
Date Time
2023-07-18T11:33:37.000
Inquiry Name
Homeless Encampment
Brief Description
Report a homeless encampment.
155414165
Unique Id: 155414165 • Date: 2023-07-18T00:00:00.000 • Time: 11:28:54 AM
Unique Id
155414165
Date
2023-07-18T00:00:00.000
Time
11:28:54 AM
Date Time
2023-07-18T11:28:54.000
Inquiry Name
Pet Spaying or Neutering
Brief Description
Learn about spay-neutering services for cats and dogs.
155414166
Unique Id: 155414166 • Date: 2023-07-18T00:00:00.000 • Time: 11:30:51 AM
Unique Id
155414166
Date
2023-07-18T00:00:00.000
Time
11:30:51 AM
Date Time
2023-07-18T11:30:51.000
Inquiry Name
Department of Finance Business Centers
Brief Description
Find places to pay parking tickets, camera violations, and property taxes and get related services.
155414167
Unique Id: 155414167 • Date: 2023-07-18T00:00:00.000 • Time: 11:30:30 AM
Unique Id
155414167
Date
2023-07-18T00:00:00.000
Time
11:30:30 AM
Date Time
2023-07-18T11:30:30.000
Inquiry Name
Parking Ticket or Camera Violation Payment
Brief Description
Pay a parking ticket or camera violation.
155414168
Unique Id: 155414168 • Date: 2023-07-18T00:00:00.000 • Time: 11:33:41 AM
Unique Id
155414168
Date
2023-07-18T00:00:00.000
Time
11:33:41 AM
Date Time
2023-07-18T11:33:41.000
Inquiry Name
Catch Basin or Sewer Odor
Brief Description
Report a smell coming from a catch basin or sewer.
155414169
Unique Id: 155414169 • Date: 2023-07-18T00:00:00.000 • Time: 11:31:58 AM
Unique Id
155414169
Date
2023-07-18T00:00:00.000
Time
11:31:58 AM
Date Time
2023-07-18T11:31:58.000
Inquiry Name
Illegal Dumping
Brief Description
Report past or chronic dumping on public property.
155414170
Unique Id: 155414170 • Date: 2023-07-18T00:00:00.000 • Time: 11:34:02 AM
Unique Id
155414170
Date
2023-07-18T00:00:00.000
Time
11:34:02 AM
Date Time
2023-07-18T11:34:02.000
Inquiry Name
Parking Ticket or Camera Violation Payment
Brief Description
Pay a parking ticket or camera violation.
155414171
Unique Id: 155414171 • Date: 2023-07-18T00:00:00.000 • Time: 11:24:30 AM
Unique Id
155414171
Date
2023-07-18T00:00:00.000
Time
11:24:30 AM
Date Time
2023-07-18T11:24:30.000
Inquiry Name
Abandoned Vehicle
Brief Description
Report an abandoned vehicle on public property or request the removal of an abandoned vehicle with no license plates on private property.
155414172
Unique Id: 155414172 • Date: 2023-07-18T00:00:00.000 • Time: 11:30:25 AM
Unique Id
155414172
Date
2023-07-18T00:00:00.000
Time
11:30:25 AM
Date Time
2023-07-18T11:30:25.000
Inquiry Name
Pandemic Electronic Benefit Transfer (P-EBT) Cards
Brief Description
Learn about Pandemic EBT food benefits being distributed to all households with eligible children who receive free school lunch.
155414173
Unique Id: 155414173 • Date: 2023-07-18T00:00:00.000 • Time: 11:33:07 AM
Unique Id
155414173
Date
2023-07-18T00:00:00.000
Time
11:33:07 AM
Date Time
2023-07-18T11:33:07.000
Inquiry Name
DOB NOW
Brief Description
Learn about DOB NOW services for submitting job filings, inspection requests, compliance filings, and license applications or renewals online.
155414174
Unique Id: 155414174 • Date: 2023-07-18T00:00:00.000 • Time: 11:31:25 AM
Unique Id
155414174
Date
2023-07-18T00:00:00.000
Time
11:31:25 AM
Date Time
2023-07-18T11:31:25.000
Inquiry Name
Parking Permit
Brief Description
Apply for a parking permit or get information and assistance.
155414175
Unique Id: 155414175 • Date: 2023-07-18T00:00:00.000 • Time: 11:33:15 AM
Unique Id
155414175
Date
2023-07-18T00:00:00.000
Time
11:33:15 AM
Date Time
2023-07-18T11:33:15.000
Inquiry Name
Street Sweeping Complaint
Brief Description
Report missed or inadequate street cleaning.
155414176
Unique Id: 155414176 • Date: 2023-07-18T00:00:00.000 • Time: 11:32:02 AM
Unique Id
155414176
Date
2023-07-18T00:00:00.000
Time
11:32:02 AM
Date Time
2023-07-18T11:32:02.000
Inquiry Name
Jail System Complaint
Brief Description
Report a problem with the New York City jail system, including threats to incarcerated people.
155414177
Unique Id: 155414177 • Date: 2023-07-18T00:00:00.000 • Time: 11:35:00 AM
Unique Id
155414177
Date
2023-07-18T00:00:00.000
Time
11:35:00 AM
Date Time
2023-07-18T11:35:00.000
Inquiry Name
IDNYC Municipal ID Card
Brief Description
Learn about New York City's IDNYC municipal identification card for people who live in one of the 5 boroughs of New York City.
155414178
Unique Id: 155414178 • Date: 2023-07-18T00:00:00.000 • Time: 11:28:14 AM
Unique Id
155414178
Date
2023-07-18T00:00:00.000
Time
11:28:14 AM
Date Time
2023-07-18T11:28:14.000
Inquiry Name
Trash, Recycling, and Compost Collection Schedule
Brief Description
Look up the trash, recycling, and compost collection days for a residential or non-profit address.
155414179
Unique Id: 155414179 • Date: 2023-07-18T00:00:00.000 • Time: 11:29:56 AM
Unique Id
155414179
Date
2023-07-18T00:00:00.000
Time
11:29:56 AM
Date Time
2023-07-18T11:29:56.000
Inquiry Name
Homeless Assistance
Brief Description
Get help for a homeless person.
155414180
Unique Id: 155414180 • Date: 2023-07-18T00:00:00.000 • Time: 11:34:31 AM
Unique Id
155414180
Date
2023-07-18T00:00:00.000
Time
11:34:31 AM
Date Time
2023-07-18T11:34:31.000
Inquiry Name
Affordable Connectivity Program
Brief Description
Learn about discounts for households struggling to afford broadband internet service.
155414181
Unique Id: 155414181 • Date: 2023-07-18T00:00:00.000 • Time: 11:35:07 AM
Unique Id
155414181
Date
2023-07-18T00:00:00.000
Time
11:35:07 AM
Date Time
2023-07-18T11:35:07.000
Inquiry Name
Property Tax Payment
Brief Description
Pay a property tax bill.
155414182
Unique Id: 155414182 • Date: 2023-07-18T00:00:00.000 • Time: 11:33:24 AM
Unique Id
155414182
Date
2023-07-18T00:00:00.000
Time
11:33:24 AM
Date Time
2023-07-18T11:33:24.000
Inquiry Name
Housing Court for Tenants and Landlords
Brief Description
Learn about assistance for landlords and tenants with ongoing disputes, including eviction.
155414183
Unique Id: 155414183 • Date: 2023-07-18T00:00:00.000 • Time: 11:33:44 AM
Unique Id
155414183
Date
2023-07-18T00:00:00.000
Time
11:33:44 AM
Date Time
2023-07-18T11:33:44.000
Inquiry Name
Fair Fares NYC Card Replacement or Refund
Brief Description
Report a Fair Fares MetroCard that is lost, stolen, damaged, expired, or not working and learn how to get a replacement or refund.
155414184
Unique Id: 155414184 • Date: 2023-07-18T00:00:00.000 • Time: 11:35:01 AM
Unique Id
155414184
Date
2023-07-18T00:00:00.000
Time
11:35:01 AM
Date Time
2023-07-18T11:35:01.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
155414185
Unique Id: 155414185 • Date: 2023-07-18T00:00:00.000 • Time: 11:15:06 AM
Unique Id
155414185
Date
2023-07-18T00:00:00.000
Time
11:15:06 AM
Date Time
2023-07-18T11:15:06.000
Inquiry Name
Parking Ticket or Camera Violation Assistance
Brief Description
Get help with a parking or camera violation payment, dispute, or status.
155414186
Unique Id: 155414186 • Date: 2023-07-18T00:00:00.000 • Time: 11:33:10 AM
Unique Id
155414186
Date
2023-07-18T00:00:00.000
Time
11:33:10 AM
Date Time
2023-07-18T11:33:10.000
Inquiry Name
Towed Vehicle Reclaim from Marshal or Sheriff
Brief Description
Reclaim a vehicle towed or in the process of being towed by a Marshal or Sheriff.
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