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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
166461340
Unique Id: 166461340 • Date: 2026-03-29T00:00:00.000 • Time: 12:49:56 PM
Unique Id
166461340
Date
2026-03-29T00:00:00.000
Time
12:49:56 PM
Date Time
2026-03-29T12:49:56.000
Inquiry Name
Noise from Construction
Brief Description
Report noise from street or building construction, including jackhammer noise.
166461341
Unique Id: 166461341 • Date: 2026-03-29T00:00:00.000 • Time: 12:53:49 PM
Unique Id
166461341
Date
2026-03-29T00:00:00.000
Time
12:53:49 PM
Date Time
2026-03-29T12:53:49.000
Inquiry Name
Alternate Side Parking and Street Cleaning
Brief Description
Learn about Alternate Side Parking (ASP) suspensions, rules, and change requests.
166461342
Unique Id: 166461342 • Date: 2026-03-29T00:00:00.000 • Time: 12:52:20 PM
Unique Id
166461342
Date
2026-03-29T00:00:00.000
Time
12:52:20 PM
Date Time
2026-03-29T12:52:20.000
Inquiry Name
Boiler Complaint
Brief Description
Report a problem with a boiler.
166461343
Unique Id: 166461343 • Date: 2026-03-29T00:00:00.000 • Time: 12:53:15 PM
Unique Id
166461343
Date
2026-03-29T00:00:00.000
Time
12:53:15 PM
Date Time
2026-03-29T12:53:15.000
Inquiry Name
Dead Animal on Private Property
Brief Description
Learn how to dispose of dead pets or wildlife on your property.
166461344
Unique Id: 166461344 • Date: 2026-03-29T00:00:00.000 • Time: 12:54:08 PM
Unique Id
166461344
Date
2026-03-29T00:00:00.000
Time
12:54:08 PM
Date Time
2026-03-29T12:54:08.000
Inquiry Name
Homeless Outreach Assistance
Brief Description
Request outreach for a homeless person living on the streets, in the subway, or in other public places.
166461345
Unique Id: 166461345 • Date: 2026-03-29T00:00:00.000 • Time: 12:53:59 PM
Unique Id
166461345
Date
2026-03-29T00:00:00.000
Time
12:53:59 PM
Date Time
2026-03-29T12:53:59.000
Inquiry Name
Missed Trash, Recycling, or Compost Collection
Brief Description
Report waste that was not picked up on your collection day or at a scheduled appointment.
166461346
Unique Id: 166461346 • Date: 2026-03-29T00:00:00.000 • Time: 12:54:29 PM
Unique Id
166461346
Date
2026-03-29T00:00:00.000
Time
12:54:29 PM
Date Time
2026-03-29T12:54:29.000
Inquiry Name
Fire Hydrant Complaint
Brief Description
Report a fire hydrant that is leaking, running, missing, misused, or damaged (including fender post), or blocked by a vehicle.
166461348
Unique Id: 166461348 • Date: 2026-03-29T00:00:00.000 • Time: 12:54:40 PM
Unique Id
166461348
Date
2026-03-29T00:00:00.000
Time
12:54:40 PM
Date Time
2026-03-29T12:54:40.000
Inquiry Name
Graffiti
Brief Description
Report graffiti. Learn about what your options are when someone else reports graffiti on your building.
166461349
Unique Id: 166461349 • Date: 2026-03-29T00:00:00.000 • Time: 12:55:19 PM
Unique Id
166461349
Date
2026-03-29T00:00:00.000
Time
12:55:19 PM
Date Time
2026-03-29T12:55:19.000
Inquiry Name
Injured or Sick Animal
Brief Description
Get help for an injured or sick animal.
166461350
Unique Id: 166461350 • Date: 2026-03-29T00:00:00.000 • Time: 12:54:44 PM
Unique Id
166461350
Date
2026-03-29T00:00:00.000
Time
12:54:44 PM
Date Time
2026-03-29T12:54:44.000
Inquiry Name
Laundromat Complaint
Brief Description
Make a complaint about a self-service laundromat or a business that washes clothes.
166461351
Unique Id: 166461351 • Date: 2026-03-29T00:00:00.000 • Time: 12:48:14 PM
Unique Id
166461351
Date
2026-03-29T00:00:00.000
Time
12:48:14 PM
Date Time
2026-03-29T12:48:14.000
Inquiry Name
Credit Card Complaint
Brief Description
Report a problem with a credit card company.
166461352
Unique Id: 166461352 • Date: 2026-03-29T00:00:00.000 • Time: 12:55:42 PM
Unique Id
166461352
Date
2026-03-29T00:00:00.000
Time
12:55:42 PM
Date Time
2026-03-29T12:55:42.000
Inquiry Name
Pothole or Cave-In on Street
Brief Description
Report a pothole or cave-in on a street.
166461353
Unique Id: 166461353 • Date: 2026-03-29T00:00:00.000 • Time: 12:55:25 PM
Unique Id
166461353
Date
2026-03-29T00:00:00.000
Time
12:55:25 PM
Date Time
2026-03-29T12:55:25.000
Inquiry Name
Abandoned Vehicle
Brief Description
Report an abandoned vehicle on public property or request the removal of an abandoned vehicle with no license plates on private property.
166461354
Unique Id: 166461354 • Date: 2026-03-29T00:00:00.000 • Time: 12:51:09 PM
Unique Id
166461354
Date
2026-03-29T00:00:00.000
Time
12:51:09 PM
Date Time
2026-03-29T12:51:09.000
Inquiry Name
Labor Law
Brief Description
Learn about the rules that apply to workers and employers and report unfair or illegal practices.
166461355
Unique Id: 166461355 • Date: 2026-03-29T00:00:00.000 • Time: 12:52:53 PM
Unique Id
166461355
Date
2026-03-29T00:00:00.000
Time
12:52:53 PM
Date Time
2026-03-29T12:52:53.000
Inquiry Name
Pedestrian Signal Complaint or Request
Brief Description
Report a problem with an existing pedestrian (Walk/Don't Walk) signal. Request a new Accessible Pedestrian Signal.
166461356
Unique Id: 166461356 • Date: 2026-03-29T00:00:00.000 • Time: 12:56:28 PM
Unique Id
166461356
Date
2026-03-29T00:00:00.000
Time
12:56:28 PM
Date Time
2026-03-29T12:56:28.000
Inquiry Name
Manhole Flooding
Brief Description
Report a manhole that is overflowing with water or sewage.
166461357
Unique Id: 166461357 • Date: 2026-03-29T00:00:00.000 • Time: 12:52:57 PM
Unique Id
166461357
Date
2026-03-29T00:00:00.000
Time
12:52:57 PM
Date Time
2026-03-29T12:52:57.000
Inquiry Name
Small Business Compliance Consultation
Brief Description
Request to get help complying with laws if you're a business.
166461358
Unique Id: 166461358 • Date: 2026-03-29T00:00:00.000 • Time: 12:53:58 PM
Unique Id
166461358
Date
2026-03-29T00:00:00.000
Time
12:53:58 PM
Date Time
2026-03-29T12:53:58.000
Inquiry Name
Criminal Mischief
Brief Description
Call 911 to report criminal mischief, vandalism, or criminal activity that has damaged property.
166461359
Unique Id: 166461359 • Date: 2026-03-29T00:00:00.000 • Time: 12:46:42 PM
Unique Id
166461359
Date
2026-03-29T00:00:00.000
Time
12:46:42 PM
Date Time
2026-03-29T12:46:42.000
Inquiry Name
Housing Resources for People with Disabilities
Brief Description
Learn about housing online resources, services, and benefits for people with disabilities.
166461360
Unique Id: 166461360 • Date: 2026-03-29T00:00:00.000 • Time: 12:55:58 PM
Unique Id
166461360
Date
2026-03-29T00:00:00.000
Time
12:55:58 PM
Date Time
2026-03-29T12:55:58.000
Inquiry Name
Noise from Bar, Club, or Restaurant
Brief Description
Report noise, including music, coming from a bar, club, or restaurant. Learn how mediation can help quality of life disputes between restaurants, bars,
166461361
Unique Id: 166461361 • Date: 2026-03-29T00:00:00.000 • Time: 12:52:57 PM
Unique Id
166461361
Date
2026-03-29T00:00:00.000
Time
12:52:57 PM
Date Time
2026-03-29T12:52:57.000
Inquiry Name
Start a Small Business
Brief Description
Learn about programs and services for starting a small business or non-profit organization.
166461362
Unique Id: 166461362 • Date: 2026-03-29T00:00:00.000 • Time: 12:57:24 PM
Unique Id
166461362
Date
2026-03-29T00:00:00.000
Time
12:57:24 PM
Date Time
2026-03-29T12:57:24.000
Inquiry Name
Curbside Composting
Brief Description
Learn about the proper disposal of leaf and yard waste, food scraps, and food-soiled paper. Find a Compost Giveback Event near you.
166461363
Unique Id: 166461363 • Date: 2026-03-29T00:00:00.000 • Time: 12:51:07 PM
Unique Id
166461363
Date
2026-03-29T00:00:00.000
Time
12:51:07 PM
Date Time
2026-03-29T12:51:07.000
Inquiry Name
Pothole or Cave-In on Street
Brief Description
Report a pothole or cave-in on a street.
166461364
Unique Id: 166461364 • Date: 2026-03-29T00:00:00.000 • Time: 12:51:44 PM
Unique Id
166461364
Date
2026-03-29T00:00:00.000
Time
12:51:44 PM
Date Time
2026-03-29T12:51:44.000
Inquiry Name
Jail System Complaint
Brief Description
Report a problem with the New York City jail system, including threats to incarcerated people.
166461365
Unique Id: 166461365 • Date: 2026-03-29T00:00:00.000 • Time: 12:41:24 PM
Unique Id
166461365
Date
2026-03-29T00:00:00.000
Time
12:41:24 PM
Date Time
2026-03-29T12:41:24.000
Inquiry Name
Housing Rules for Owners and Tenants
Brief Description
Get rules, regulations, and the ABCs of Housing guide for owners and renters of apartments in New York City.
166461366
Unique Id: 166461366 • Date: 2026-03-29T00:00:00.000 • Time: 12:49:03 PM
Unique Id
166461366
Date
2026-03-29T00:00:00.000
Time
12:49:03 PM
Date Time
2026-03-29T12:49:03.000
Inquiry Name
Unstable Building
Brief Description
Report a building that is shaking, vibrating, leaning, unstable, or has a defective or cracked building exterior facade.
166461367
Unique Id: 166461367 • Date: 2026-03-29T00:00:00.000 • Time: 12:52:26 PM
Unique Id
166461367
Date
2026-03-29T00:00:00.000
Time
12:52:26 PM
Date Time
2026-03-29T12:52:26.000
Inquiry Name
One Shot Deal (Emergency Cash Help)
Brief Description
Learn about short term emergency financial assistance for people in need.
166461368
Unique Id: 166461368 • Date: 2026-03-29T00:00:00.000 • Time: 12:52:47 PM
Unique Id
166461368
Date
2026-03-29T00:00:00.000
Time
12:52:47 PM
Date Time
2026-03-29T12:52:47.000
Inquiry Name
Social Security
Brief Description
Apply for or report changes to a Social Security, Disability, or SSI benefit. Apply for, renew, replace, or update a Social Security card or number.
166461369
Unique Id: 166461369 • Date: 2026-03-29T00:00:00.000 • Time: 12:51:42 PM
Unique Id
166461369
Date
2026-03-29T00:00:00.000
Time
12:51:42 PM
Date Time
2026-03-29T12:51:42.000
Inquiry Name
Identity Theft
Brief Description
Report identify theft or get tips for consumers and businesses about preventing it.
166461370
Unique Id: 166461370 • Date: 2026-03-29T00:00:00.000 • Time: 12:57:56 PM
Unique Id
166461370
Date
2026-03-29T00:00:00.000
Time
12:57:56 PM
Date Time
2026-03-29T12:57:56.000
Inquiry Name
Bulk Item Disposal
Brief Description
Learn how to get rid of large, bulky items.
166461371
Unique Id: 166461371 • Date: 2026-03-29T00:00:00.000 • Time: 12:58:19 PM
Unique Id
166461371
Date
2026-03-29T00:00:00.000
Time
12:58:19 PM
Date Time
2026-03-29T12:58:19.000
Inquiry Name
Missed Trash, Recycling, or Compost Collection
Brief Description
Report waste that was not picked up on your collection day or at a scheduled appointment.
166461372
Unique Id: 166461372 • Date: 2026-03-29T00:00:00.000 • Time: 12:57:43 PM
Unique Id
166461372
Date
2026-03-29T00:00:00.000
Time
12:57:43 PM
Date Time
2026-03-29T12:57:43.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give a complaint, compliment, or comment on the service provided by City Agencies and their employees.
166461373
Unique Id: 166461373 • Date: 2026-03-29T00:00:00.000 • Time: 12:55:49 PM
Unique Id
166461373
Date
2026-03-29T00:00:00.000
Time
12:55:49 PM
Date Time
2026-03-29T12:55:49.000
Inquiry Name
Divorce and Separation
Brief Description
Get help with divorce proceedings.
166461374
Unique Id: 166461374 • Date: 2026-03-29T00:00:00.000 • Time: 12:52:57 PM
Unique Id
166461374
Date
2026-03-29T00:00:00.000
Time
12:52:57 PM
Date Time
2026-03-29T12:52:57.000
Inquiry Name
Food Cart Vendor License
Brief Description
Apply for or renew a license to sell food from a pushcart or truck year-round.
166461375
Unique Id: 166461375 • Date: 2026-03-29T00:00:00.000 • Time: 12:59:34 PM
Unique Id
166461375
Date
2026-03-29T00:00:00.000
Time
12:59:34 PM
Date Time
2026-03-29T12:59:34.000
Inquiry Name
Dead Animal on Public Property
Brief Description
Report a dead animal in a public place, including sidewalks, highways, and parks.
166461376
Unique Id: 166461376 • Date: 2026-03-29T00:00:00.000 • Time: 12:59:09 PM
Unique Id
166461376
Date
2026-03-29T00:00:00.000
Time
12:59:09 PM
Date Time
2026-03-29T12:59:09.000
Inquiry Name
Pothole or Cave-In on Street
Brief Description
Report a pothole or cave-in on a street.
166461377
Unique Id: 166461377 • Date: 2026-03-29T00:00:00.000 • Time: 12:59:18 PM
Unique Id
166461377
Date
2026-03-29T00:00:00.000
Time
12:59:18 PM
Date Time
2026-03-29T12:59:18.000
Inquiry Name
Police Precincts and PSAs
Brief Description
Find a precinct or police service area (PSA) for a specific address. Get precinct and PSA locations and contact information.
166461378
Unique Id: 166461378 • Date: 2026-03-29T00:00:00.000 • Time: 12:59:27 PM
Unique Id
166461378
Date
2026-03-29T00:00:00.000
Time
12:59:27 PM
Date Time
2026-03-29T12:59:27.000
Inquiry Name
Pothole or Cave-In on Highway
Brief Description
Report a pothole or cave-in on a highway.
166461379
Unique Id: 166461379 • Date: 2026-03-29T00:00:00.000 • Time: 12:51:42 PM
Unique Id
166461379
Date
2026-03-29T00:00:00.000
Time
12:51:42 PM
Date Time
2026-03-29T12:51:42.000
Inquiry Name
Stolen Property
Brief Description
Call 911 to report stolen property.
166461380
Unique Id: 166461380 • Date: 2026-03-29T00:00:00.000 • Time: 12:55:35 PM
Unique Id
166461380
Date
2026-03-29T00:00:00.000
Time
12:55:35 PM
Date Time
2026-03-29T12:55:35.000
Inquiry Name
IDNYC Municipal ID Card
Brief Description
Learn about and apply for the New York City's IDNYC municipal identification card for people who live in one of the 5 boroughs of New York City.
166461381
Unique Id: 166461381 • Date: 2026-03-29T00:00:00.000 • Time: 12:59:24 PM
Unique Id
166461381
Date
2026-03-29T00:00:00.000
Time
12:59:24 PM
Date Time
2026-03-29T12:59:24.000
Inquiry Name
Food Safety Complaint
Brief Description
Report an unsanitary restaurant, deli, grocery, market, cafeteria, bakery, or facility where food is made or stored.
166461382
Unique Id: 166461382 • Date: 2026-03-29T00:00:00.000 • Time: 12:57:37 PM
Unique Id
166461382
Date
2026-03-29T00:00:00.000
Time
12:57:37 PM
Date Time
2026-03-29T12:57:37.000
Inquiry Name
CFC and Freon Removal
Brief Description
Schedule an appointment for curbside disposal of appliances with chlorofluorocarbon gas, including refrigerators and air conditioners.
166461383
Unique Id: 166461383 • Date: 2026-03-29T00:00:00.000 • Time: 1:00:01 PM
Unique Id
166461383
Date
2026-03-29T00:00:00.000
Time
1:00:01 PM
Date Time
2026-03-29T13:00:01.000
Inquiry Name
Bulk Item Disposal
Brief Description
Learn how to get rid of large, bulky items.
166461384
Unique Id: 166461384 • Date: 2026-03-29T00:00:00.000 • Time: 1:01:16 PM
Unique Id
166461384
Date
2026-03-29T00:00:00.000
Time
1:01:16 PM
Date Time
2026-03-29T13:01:16.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
166461385
Unique Id: 166461385 • Date: 2026-03-29T00:00:00.000 • Time: 1:02:21 PM
Unique Id
166461385
Date
2026-03-29T00:00:00.000
Time
1:02:21 PM
Date Time
2026-03-29T13:02:21.000
Inquiry Name
Missed Trash, Recycling, or Compost Collection
Brief Description
Report waste that was not picked up on your collection day or at a scheduled appointment.
166461386
Unique Id: 166461386 • Date: 2026-03-29T00:00:00.000 • Time: 12:59:20 PM
Unique Id
166461386
Date
2026-03-29T00:00:00.000
Time
12:59:20 PM
Date Time
2026-03-29T12:59:20.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
166461387
Unique Id: 166461387 • Date: 2026-03-29T00:00:00.000 • Time: 12:53:59 PM
Unique Id
166461387
Date
2026-03-29T00:00:00.000
Time
12:53:59 PM
Date Time
2026-03-29T12:53:59.000
Inquiry Name
Bulk Item Disposal
Brief Description
Learn how to get rid of large, bulky items.
166461388
Unique Id: 166461388 • Date: 2026-03-29T00:00:00.000 • Time: 1:02:36 PM
Unique Id
166461388
Date
2026-03-29T00:00:00.000
Time
1:02:36 PM
Date Time
2026-03-29T13:02:36.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
166461389
Unique Id: 166461389 • Date: 2026-03-29T00:00:00.000 • Time: 1:01:43 PM
Unique Id
166461389
Date
2026-03-29T00:00:00.000
Time
1:01:43 PM
Date Time
2026-03-29T13:01:43.000
Inquiry Name
Criminal Mischief
Brief Description
Call 911 to report criminal mischief, vandalism, or criminal activity that has damaged property.
166461390
Unique Id: 166461390 • Date: 2026-03-29T00:00:00.000 • Time: 12:30:15 PM
Unique Id
166461390
Date
2026-03-29T00:00:00.000
Time
12:30:15 PM
Date Time
2026-03-29T12:30:15.000
Inquiry Name
Mediation
Brief Description
Get free and confidential help to resolve a dispute.
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