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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
138362965
Unique Id: 138362965 • Date: 2019-08-13T00:00:00.000 • Time: 1:52:55 PM
Unique Id
138362965
Date
2019-08-13T00:00:00.000
Time
1:52:55 PM
Date Time
2019-08-13T13:52:55.000
Inquiry Name
Health and Mental Hygiene Literature
Brief Description
Get a Department of Health and Mental Hygiene publication. Check the status of an order.
138362966
Unique Id: 138362966 • Date: 2019-08-13T00:00:00.000 • Time: 1:48:47 PM
Unique Id
138362966
Date
2019-08-13T00:00:00.000
Time
1:48:47 PM
Date Time
2019-08-13T13:48:47.000
Inquiry Name
Public Utility Complaint
Brief Description
Report a problem with a phone, gas, heat, or electric company.
138362967
Unique Id: 138362967 • Date: 2019-08-13T00:00:00.000 • Time: 1:52:51 PM
Unique Id
138362967
Date
2019-08-13T00:00:00.000
Time
1:52:51 PM
Date Time
2019-08-13T13:52:51.000
Inquiry Name
Bulk Item Disposal
Brief Description
Learn how to get rid of bulk items. Schedule, reschedule, cancel, or check the status of a bulk item pickup appointment.
138362968
Unique Id: 138362968 • Date: 2019-08-13T00:00:00.000 • Time: 1:51:41 PM
Unique Id
138362968
Date
2019-08-13T00:00:00.000
Time
1:51:41 PM
Date Time
2019-08-13T13:51:41.000
Inquiry Name
One Shot Deal
Brief Description
Learn about short term emergency assistance for people in need.
138362969
Unique Id: 138362969 • Date: 2019-08-13T00:00:00.000 • Time: 11:15:13 AM
Unique Id
138362969
Date
2019-08-13T00:00:00.000
Time
11:15:13 AM
Date Time
2019-08-13T11:15:13.000
Inquiry Name
Benefits for Veterans
Brief Description
Learn about benefits available to veterans.
138362970
Unique Id: 138362970 • Date: 2019-08-13T00:00:00.000 • Time: 11:29:47 AM
Unique Id
138362970
Date
2019-08-13T00:00:00.000
Time
11:29:47 AM
Date Time
2019-08-13T11:29:47.000
Inquiry Name
Homeless Shelters
Brief Description
Apply for homeless shelter intake.
138362971
Unique Id: 138362971 • Date: 2019-08-13T00:00:00.000 • Time: 11:15:13 AM
Unique Id
138362971
Date
2019-08-13T00:00:00.000
Time
11:15:13 AM
Date Time
2019-08-13T11:15:13.000
Inquiry Name
Benefits for Veterans
Brief Description
Learn about benefits available to veterans.
138362972
Unique Id: 138362972 • Date: 2019-08-13T00:00:00.000 • Time: 1:55:49 PM
Unique Id
138362972
Date
2019-08-13T00:00:00.000
Time
1:55:49 PM
Date Time
2019-08-13T13:55:49.000
Inquiry Name
School Calendar and Closures
Brief Description
Get information about public school holidays, key dates, and unplanned closures.
138362973
Unique Id: 138362973 • Date: 2019-08-13T00:00:00.000 • Time: 1:47:08 PM
Unique Id
138362973
Date
2019-08-13T00:00:00.000
Time
1:47:08 PM
Date Time
2019-08-13T13:47:08.000
Inquiry Name
Barber Shop Permit
Brief Description
Apply for or renew a permit to run a barber shop.
138362974
Unique Id: 138362974 • Date: 2019-08-13T00:00:00.000 • Time: 1:55:02 PM
Unique Id
138362974
Date
2019-08-13T00:00:00.000
Time
1:55:02 PM
Date Time
2019-08-13T13:55:02.000
Inquiry Name
Property Deed or Record
Brief Description
Search for or get copies of property ownership records, such as deeds and mortgages.
138362975
Unique Id: 138362975 • Date: 2019-08-13T00:00:00.000 • Time: 1:49:09 PM
Unique Id
138362975
Date
2019-08-13T00:00:00.000
Time
1:49:09 PM
Date Time
2019-08-13T13:49:09.000
Inquiry Name
Building Water Complaint
Brief Description
Report no water, water pressure, or temperature problems.
138362976
Unique Id: 138362976 • Date: 2019-08-13T00:00:00.000 • Time: 1:56:49 PM
Unique Id
138362976
Date
2019-08-13T00:00:00.000
Time
1:56:49 PM
Date Time
2019-08-13T13:56:49.000
Inquiry Name
CFC and Freon Removal
Brief Description
Schedule an appointment for curbside disposal of appliances with chlorofluorocarbon gas, including refrigerators and air conditioners.
138362977
Unique Id: 138362977 • Date: 2019-08-13T00:00:00.000 • Time: 1:55:26 PM
Unique Id
138362977
Date
2019-08-13T00:00:00.000
Time
1:55:26 PM
Date Time
2019-08-13T13:55:26.000
Inquiry Name
Harassment
Brief Description
Report any type of harassment, including sexual harassment, cat calling, and voyeurism.
138362978
Unique Id: 138362978 • Date: 2019-08-13T00:00:00.000 • Time: 11:30:43 AM
Unique Id
138362978
Date
2019-08-13T00:00:00.000
Time
11:30:43 AM
Date Time
2019-08-13T11:30:43.000
Inquiry Name
Rent Freeze Program Assistance
Brief Description
Get help with SCRIE or DRIE, including appeals, transfers, and rent and account updates.
138362979
Unique Id: 138362979 • Date: 2019-08-13T00:00:00.000 • Time: 1:57:48 PM
Unique Id
138362979
Date
2019-08-13T00:00:00.000
Time
1:57:48 PM
Date Time
2019-08-13T13:57:48.000
Inquiry Name
Noise from Store or Business
Brief Description
Report noise from a store or commercial location.
138362980
Unique Id: 138362980 • Date: 2019-08-13T00:00:00.000 • Time: 1:48:29 PM
Unique Id
138362980
Date
2019-08-13T00:00:00.000
Time
1:48:29 PM
Date Time
2019-08-13T13:48:29.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give feedback on the service provided by City Agencies and their employees.
138362981
Unique Id: 138362981 • Date: 2019-08-13T00:00:00.000 • Time: 1:51:41 PM
Unique Id
138362981
Date
2019-08-13T00:00:00.000
Time
1:51:41 PM
Date Time
2019-08-13T13:51:41.000
Inquiry Name
Affordable Housing
Brief Description
Learn about buying or renting an affordable apartment, the housing plan, and a housing study.
138362982
Unique Id: 138362982 • Date: 2019-08-13T00:00:00.000 • Time: 1:47:44 PM
Unique Id
138362982
Date
2019-08-13T00:00:00.000
Time
1:47:44 PM
Date Time
2019-08-13T13:47:44.000
Inquiry Name
Water and Sewer Bill
Brief Description
Learn about water and sewer bills.
138362983
Unique Id: 138362983 • Date: 2019-08-13T00:00:00.000 • Time: 1:47:44 PM
Unique Id
138362983
Date
2019-08-13T00:00:00.000
Time
1:47:44 PM
Date Time
2019-08-13T13:47:44.000
Inquiry Name
Water and Sewer Bill
Brief Description
Learn about water and sewer bills.
138362984
Unique Id: 138362984 • Date: 2019-08-13T00:00:00.000 • Time: 1:53:07 PM
Unique Id
138362984
Date
2019-08-13T00:00:00.000
Time
1:53:07 PM
Date Time
2019-08-13T13:53:07.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
138362985
Unique Id: 138362985 • Date: 2019-08-13T00:00:00.000 • Time: 1:51:34 PM
Unique Id
138362985
Date
2019-08-13T00:00:00.000
Time
1:51:34 PM
Date Time
2019-08-13T13:51:34.000
Inquiry Name
Social Security Fraud
Brief Description
Report Social Security fraud.
138362986
Unique Id: 138362986 • Date: 2019-08-13T00:00:00.000 • Time: 11:29:47 AM
Unique Id
138362986
Date
2019-08-13T00:00:00.000
Time
11:29:47 AM
Date Time
2019-08-13T11:29:47.000
Inquiry Name
Domestic Violence Offender Counseling
Brief Description
Find classes for an abuser court-ordered to get counseling.
138362987
Unique Id: 138362987 • Date: 2019-08-13T00:00:00.000 • Time: 1:56:09 PM
Unique Id
138362987
Date
2019-08-13T00:00:00.000
Time
1:56:09 PM
Date Time
2019-08-13T13:56:09.000
Inquiry Name
Case Assistance and Management for Seniors
Brief Description
Get benefit and entitlement counseling for people age 60 and older, or report a problem with a case assistance or case management agency.
138362988
Unique Id: 138362988 • Date: 2019-08-13T00:00:00.000 • Time: 1:58:54 PM
Unique Id
138362988
Date
2019-08-13T00:00:00.000
Time
1:58:54 PM
Date Time
2019-08-13T13:58:54.000
Inquiry Name
Borough-Block-Lot (BBL) Lookup
Brief Description
Get the Borough Block Lot (BBL) or parcel number for a specific address.
138362989
Unique Id: 138362989 • Date: 2019-08-13T00:00:00.000 • Time: 1:54:05 PM
Unique Id
138362989
Date
2019-08-13T00:00:00.000
Time
1:54:05 PM
Date Time
2019-08-13T13:54:05.000
Inquiry Name
Senior Citizen Homeowners' Exemption (SCHE)
Brief Description
Apply for property tax benefits for homeowners 65 and older.
138362990
Unique Id: 138362990 • Date: 2019-08-13T00:00:00.000 • Time: 2:00:11 PM
Unique Id
138362990
Date
2019-08-13T00:00:00.000
Time
2:00:11 PM
Date Time
2019-08-13T14:00:11.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
138362991
Unique Id: 138362991 • Date: 2019-08-13T00:00:00.000 • Time: 11:30:45 AM
Unique Id
138362991
Date
2019-08-13T00:00:00.000
Time
11:30:45 AM
Date Time
2019-08-13T11:30:45.000
Inquiry Name
Streetlight Complaint
Brief Description
Report a problem with a streetlight.
138362992
Unique Id: 138362992 • Date: 2019-08-13T00:00:00.000 • Time: 2:00:22 PM
Unique Id
138362992
Date
2019-08-13T00:00:00.000
Time
2:00:22 PM
Date Time
2019-08-13T14:00:22.000
Inquiry Name
Radiation Equipment Permit
Brief Description
Apply for or renew a permit to install radiation equipment.
138362993
Unique Id: 138362993 • Date: 2019-08-13T00:00:00.000 • Time: 2:00:39 PM
Unique Id
138362993
Date
2019-08-13T00:00:00.000
Time
2:00:39 PM
Date Time
2019-08-13T14:00:39.000
Inquiry Name
Human Rights Outreach
Brief Description
Learn about Commission on Human Rights public programs and published materials.
138362994
Unique Id: 138362994 • Date: 2019-08-13T00:00:00.000 • Time: 1:51:57 PM
Unique Id
138362994
Date
2019-08-13T00:00:00.000
Time
1:51:57 PM
Date Time
2019-08-13T13:51:57.000
Inquiry Name
Elder Abuse
Brief Description
Report abuse or neglect of a senior age 60 or older.
138362995
Unique Id: 138362995 • Date: 2019-08-13T00:00:00.000 • Time: 1:58:06 PM
Unique Id
138362995
Date
2019-08-13T00:00:00.000
Time
1:58:06 PM
Date Time
2019-08-13T13:58:06.000
Inquiry Name
Birth Certificate Order
Brief Description
Get a copy of a birth certificate.
138362996
Unique Id: 138362996 • Date: 2019-08-13T00:00:00.000 • Time: 2:00:06 PM
Unique Id
138362996
Date
2019-08-13T00:00:00.000
Time
2:00:06 PM
Date Time
2019-08-13T14:00:06.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
New York City Police Department
Unique Id: 123399333 • Date: 2017-05-04T00:00:00.000 • Time: 7:51:18 AM
Unique Id
123399333
Date
2017-05-04T00:00:00.000
Time
7:51:18 AM
Date Time
2017-05-04T07:51:18.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Animal Abuse
Brief Description
Report an abused animal.
Call Resolution
CSMS SR
138362997
Unique Id: 138362997 • Date: 2019-08-13T00:00:00.000 • Time: 1:56:09 PM
Unique Id
138362997
Date
2019-08-13T00:00:00.000
Time
1:56:09 PM
Date Time
2019-08-13T13:56:09.000
Inquiry Name
Health Insurance for Seniors
Brief Description
Get help with understanding Medicare, Medicaid, and comparing plan choices.
138362998
Unique Id: 138362998 • Date: 2019-08-13T00:00:00.000 • Time: 1:59:16 PM
Unique Id
138362998
Date
2019-08-13T00:00:00.000
Time
1:59:16 PM
Date Time
2019-08-13T13:59:16.000
Inquiry Name
Homeless Shelters
Brief Description
Apply for homeless shelter intake.
138362999
Unique Id: 138362999 • Date: 2019-08-13T00:00:00.000 • Time: 2:01:40 PM
Unique Id
138362999
Date
2019-08-13T00:00:00.000
Time
2:01:40 PM
Date Time
2019-08-13T14:01:40.000
Inquiry Name
Fair Fares NYC Card Replacement
Brief Description
Report a Fair Fares MetroCard that is lost, stolen, damaged, or not working and learn how to get a replacement.
138363000
Unique Id: 138363000 • Date: 2019-08-13T00:00:00.000 • Time: 1:56:44 PM
Unique Id
138363000
Date
2019-08-13T00:00:00.000
Time
1:56:44 PM
Date Time
2019-08-13T13:56:44.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give feedback on the service provided by City Agencies and their employees.
138363001
Unique Id: 138363001 • Date: 2019-08-13T00:00:00.000 • Time: 2:01:22 PM
Unique Id
138363001
Date
2019-08-13T00:00:00.000
Time
2:01:22 PM
Date Time
2019-08-13T14:01:22.000
Inquiry Name
Missed Garbage, Recycling, or Organics Collection
Brief Description
Report that garbage, recycling, organics, or bulk items were not picked up on your service day or scheduled appointment.
138363002
Unique Id: 138363002 • Date: 2019-08-13T00:00:00.000 • Time: 2:02:25 PM
Unique Id
138363002
Date
2019-08-13T00:00:00.000
Time
2:02:25 PM
Date Time
2019-08-13T14:02:25.000
Inquiry Name
Pothole or Cave-In on Street
Brief Description
Report a pothole or cave-in on a street.
138363003
Unique Id: 138363003 • Date: 2019-08-13T00:00:00.000 • Time: 1:51:57 PM
Unique Id
138363003
Date
2019-08-13T00:00:00.000
Time
1:51:57 PM
Date Time
2019-08-13T13:51:57.000
Inquiry Name
Accessible Taxi Dispatch
Brief Description
Request a wheelchair accessible taxi for pick-up anywhere in the five boroughs.
138363004
Unique Id: 138363004 • Date: 2019-08-13T00:00:00.000 • Time: 2:02:11 PM
Unique Id
138363004
Date
2019-08-13T00:00:00.000
Time
2:02:11 PM
Date Time
2019-08-13T14:02:11.000
Inquiry Name
Directory Assistance
Brief Description
Get the phone number or address of a specific person or business.
138363005
Unique Id: 138363005 • Date: 2019-08-13T00:00:00.000 • Time: 2:02:11 PM
Unique Id
138363005
Date
2019-08-13T00:00:00.000
Time
2:02:11 PM
Date Time
2019-08-13T14:02:11.000
Inquiry Name
Mayor
Brief Description
Submit opinions and suggestions for the Mayor, including those about City government processes.
138363006
Unique Id: 138363006 • Date: 2019-08-13T00:00:00.000 • Time: 2:03:33 PM
Unique Id
138363006
Date
2019-08-13T00:00:00.000
Time
2:03:33 PM
Date Time
2019-08-13T14:03:33.000
Inquiry Name
Catch Basin Complaint
Brief Description
Report a catch basin that is clogged, blocked, defective, or missing a curb piece or cover.
138363007
Unique Id: 138363007 • Date: 2019-08-13T00:00:00.000 • Time: 2:01:59 PM
Unique Id
138363007
Date
2019-08-13T00:00:00.000
Time
2:01:59 PM
Date Time
2019-08-13T14:01:59.000
Inquiry Name
Rent Freeze Program for Seniors
Brief Description
Apply for rental assistance for people age 62 and older living in rent-regulated apartments. Also known as SCRIE.
138363008
Unique Id: 138363008 • Date: 2019-08-13T00:00:00.000 • Time: 2:04:29 PM
Unique Id
138363008
Date
2019-08-13T00:00:00.000
Time
2:04:29 PM
Date Time
2019-08-13T14:04:29.000
Inquiry Name
Restaurant, Food Cart, and Food Safety Complaint
Brief Description
Report an unsanitary restaurant, deli, grocery, market, cafeteria, bakery, food cart, stand, truck, or facility where food is made or stored.
138363009
Unique Id: 138363009 • Date: 2019-08-13T00:00:00.000 • Time: 2:00:24 PM
Unique Id
138363009
Date
2019-08-13T00:00:00.000
Time
2:00:24 PM
Date Time
2019-08-13T14:00:24.000
Inquiry Name
Phone Complaint
Brief Description
Report a problem with phone service, billing, or provider.
138363010
Unique Id: 138363010 • Date: 2019-08-13T00:00:00.000 • Time: 2:00:06 PM
Unique Id
138363010
Date
2019-08-13T00:00:00.000
Time
2:00:06 PM
Date Time
2019-08-13T14:00:06.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give feedback on the service provided by City Agencies and their employees.
138363011
Unique Id: 138363011 • Date: 2019-08-13T00:00:00.000 • Time: 2:04:13 PM
Unique Id
138363011
Date
2019-08-13T00:00:00.000
Time
2:04:13 PM
Date Time
2019-08-13T14:04:13.000
Inquiry Name
CFC and Freon Removal
Brief Description
Schedule an appointment for curbside disposal of appliances with chlorofluorocarbon gas, including refrigerators and air conditioners.
138363012
Unique Id: 138363012 • Date: 2019-08-13T00:00:00.000 • Time: 2:04:09 PM
Unique Id
138363012
Date
2019-08-13T00:00:00.000
Time
2:04:09 PM
Date Time
2019-08-13T14:04:09.000
Inquiry Name
Birth Certificate Order
Brief Description
Get a copy of a birth certificate.
138363013
Unique Id: 138363013 • Date: 2019-08-13T00:00:00.000 • Time: 2:02:54 PM
Unique Id
138363013
Date
2019-08-13T00:00:00.000
Time
2:02:54 PM
Date Time
2019-08-13T14:02:54.000
Inquiry Name
Co-Op or Condo Complaint
Brief Description
Report a problem with a co-op or condo apartment.
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