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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
143782144
Unique Id: 143782144 • Date: 2020-08-23T00:00:00.000 • Time: 12:32:45 PM
Unique Id
143782144
Date
2020-08-23T00:00:00.000
Time
12:32:45 PM
Date Time
2020-08-23T12:32:45.000
Inquiry Name
One Shot Deal
Brief Description
Learn about short term emergency assistance for people in need.
143782145
Unique Id: 143782145 • Date: 2020-08-23T00:00:00.000 • Time: 12:46:30 PM
Unique Id
143782145
Date
2020-08-23T00:00:00.000
Time
12:46:30 PM
Date Time
2020-08-23T12:46:30.000
Inquiry Name
NYCHA Public Housing and NYCHA Section 8
Brief Description
Apply for NYCHA public housing or check application status. Learn about NYCHA Section 8 Program.
143782146
Unique Id: 143782146 • Date: 2020-08-23T00:00:00.000 • Time: 12:45:41 PM
Unique Id
143782146
Date
2020-08-23T00:00:00.000
Time
12:45:41 PM
Date Time
2020-08-23T12:45:41.000
Inquiry Name
Coronavirus (COVID-19) and Businesses
Brief Description
Learn about reopening and accessing financial assistance and other resources to run your business during the COVID-19 pandemic.
143782147
Unique Id: 143782147 • Date: 2020-08-23T00:00:00.000 • Time: 12:52:24 PM
Unique Id
143782147
Date
2020-08-23T00:00:00.000
Time
12:52:24 PM
Date Time
2020-08-23T12:52:24.000
Inquiry Name
Dog or Animal Waste
Brief Description
Report dog or animal waste in a park or on a street, sidewalk, or private property.
143782148
Unique Id: 143782148 • Date: 2020-08-23T00:00:00.000 • Time: 12:56:20 PM
Unique Id
143782148
Date
2020-08-23T00:00:00.000
Time
12:56:20 PM
Date Time
2020-08-23T12:56:20.000
Inquiry Name
Fire Hydrant Complaint
Brief Description
Report a problem with a fire hydrant.
143782149
Unique Id: 143782149 • Date: 2020-08-23T00:00:00.000 • Time: 12:55:18 PM
Unique Id
143782149
Date
2020-08-23T00:00:00.000
Time
12:55:18 PM
Date Time
2020-08-23T12:55:18.000
Inquiry Name
Business Reopening Complaint
Brief Description
Report a business not following New York State phased reopening guidelines.
143782151
Unique Id: 143782151 • Date: 2020-08-23T00:00:00.000 • Time: 12:56:37 PM
Unique Id
143782151
Date
2020-08-23T00:00:00.000
Time
12:56:37 PM
Date Time
2020-08-23T12:56:37.000
Inquiry Name
Building Demolition Complaint
Brief Description
Report building demolition that is illegal, unsafe, or done without a permit.
143782152
Unique Id: 143782152 • Date: 2020-08-23T00:00:00.000 • Time: 12:51:08 PM
Unique Id
143782152
Date
2020-08-23T00:00:00.000
Time
12:51:08 PM
Date Time
2020-08-23T12:51:08.000
Inquiry Name
Streetlight Complaint
Brief Description
Report a problem with a streetlight.
143782153
Unique Id: 143782153 • Date: 2020-08-23T00:00:00.000 • Time: 12:59:53 PM
Unique Id
143782153
Date
2020-08-23T00:00:00.000
Time
12:59:53 PM
Date Time
2020-08-23T12:59:53.000
Inquiry Name
Coronavirus (COVID-19) and Schools
Brief Description
Get information about learning options, school health and safety, and resources for students during the COVID-19 pandemic.
3-1-1 Call Center
Unique Id: 136647624 • Date: 2019-04-27T00:00:00.000 • Time: 2:57:10 PM
Unique Id
136647624
Date
2019-04-27T00:00:00.000
Time
2:57:10 PM
Date Time
2019-04-27T14:57:10.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Division Transfer
Brief Description
Hidden service for activity coding.
Call Resolution
Internal Transfer
143782154
Unique Id: 143782154 • Date: 2020-08-23T00:00:00.000 • Time: 1:01:31 PM
Unique Id
143782154
Date
2020-08-23T00:00:00.000
Time
1:01:31 PM
Date Time
2020-08-23T13:01:31.000
Inquiry Name
New York Police Department (NYPD)
Brief Description
Learn about the New York Police Department.
143782155
Unique Id: 143782155 • Date: 2020-08-23T00:00:00.000 • Time: 1:06:15 PM
Unique Id
143782155
Date
2020-08-23T00:00:00.000
Time
1:06:15 PM
Date Time
2020-08-23T13:06:15.000
Inquiry Name
Property Deed or Record
Brief Description
Search for or get copies of property ownership records, such as deeds and mortgages.
143782156
Unique Id: 143782156 • Date: 2020-08-23T00:00:00.000 • Time: 1:04:55 PM
Unique Id
143782156
Date
2020-08-23T00:00:00.000
Time
1:04:55 PM
Date Time
2020-08-23T13:04:55.000
Inquiry Name
Public Assistance or Welfare
Brief Description
Learn about public assistance, welfare, work requirements, and job center locations.
143782157
Unique Id: 143782157 • Date: 2020-08-23T00:00:00.000 • Time: 1:05:17 PM
Unique Id
143782157
Date
2020-08-23T00:00:00.000
Time
1:05:17 PM
Date Time
2020-08-23T13:05:17.000
Inquiry Name
Towed Vehicle Reclaim from NYPD
Brief Description
Reclaim a vehicle towed or in the process of being towed by the New York Police Department.
143782158
Unique Id: 143782158 • Date: 2020-08-23T00:00:00.000 • Time: 1:09:16 PM
Unique Id
143782158
Date
2020-08-23T00:00:00.000
Time
1:09:16 PM
Date Time
2020-08-23T13:09:16.000
Inquiry Name
Homeless Street Condition
Brief Description
Report a homeless person who repeatedly occupies the same location or establishes an encampment.
143782159
Unique Id: 143782159 • Date: 2020-08-23T00:00:00.000 • Time: 1:01:23 PM
Unique Id
143782159
Date
2020-08-23T00:00:00.000
Time
1:01:23 PM
Date Time
2020-08-23T13:01:23.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
143782160
Unique Id: 143782160 • Date: 2020-08-23T00:00:00.000 • Time: 1:10:08 PM
Unique Id
143782160
Date
2020-08-23T00:00:00.000
Time
1:10:08 PM
Date Time
2020-08-23T13:10:08.000
Inquiry Name
Verizon Telephone, Internet, and Cable Service
Brief Description
Learn about or get help with Verizon Telephone, Internet, and Cable Service.
143782161
Unique Id: 143782161 • Date: 2020-08-23T00:00:00.000 • Time: 12:58:47 PM
Unique Id
143782161
Date
2020-08-23T00:00:00.000
Time
12:58:47 PM
Date Time
2020-08-23T12:58:47.000
Inquiry Name
Public Utility Complaint
Brief Description
Report a problem with a phone, gas, heat, or electric company.
143782162
Unique Id: 143782162 • Date: 2020-08-23T00:00:00.000 • Time: 1:09:26 PM
Unique Id
143782162
Date
2020-08-23T00:00:00.000
Time
1:09:26 PM
Date Time
2020-08-23T13:09:26.000
Inquiry Name
Park Event Permit
Brief Description
Apply for a permit to hold an event in a City park or on a City beach.
143782163
Unique Id: 143782163 • Date: 2020-08-23T00:00:00.000 • Time: 12:55:56 PM
Unique Id
143782163
Date
2020-08-23T00:00:00.000
Time
12:55:56 PM
Date Time
2020-08-23T12:55:56.000
Inquiry Name
Mattress or Box Spring Disposal
Brief Description
Learn how to get rid of a mattress or box spring.
143782164
Unique Id: 143782164 • Date: 2020-08-23T00:00:00.000 • Time: 1:13:13 PM
Unique Id
143782164
Date
2020-08-23T00:00:00.000
Time
1:13:13 PM
Date Time
2020-08-23T13:13:13.000
Inquiry Name
Parking Ticket or Camera Violation Payment
Brief Description
Pay a parking ticket or camera violation.
143782165
Unique Id: 143782165 • Date: 2020-08-23T00:00:00.000 • Time: 1:14:12 PM
Unique Id
143782165
Date
2020-08-23T00:00:00.000
Time
1:14:12 PM
Date Time
2020-08-23T13:14:12.000
Inquiry Name
Homeless Shelters
Brief Description
Apply for homeless shelter intake.
143782166
Unique Id: 143782166 • Date: 2020-08-23T00:00:00.000 • Time: 1:11:06 PM
Unique Id
143782166
Date
2020-08-23T00:00:00.000
Time
1:11:06 PM
Date Time
2020-08-23T13:11:06.000
Inquiry Name
Mold Complaint
Brief Description
Report mold in an apartment, public place, or abandoned building.
143782167
Unique Id: 143782167 • Date: 2020-08-23T00:00:00.000 • Time: 1:13:13 PM
Unique Id
143782167
Date
2020-08-23T00:00:00.000
Time
1:13:13 PM
Date Time
2020-08-23T13:13:13.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
143782168
Unique Id: 143782168 • Date: 2020-08-23T00:00:00.000 • Time: 1:15:19 PM
Unique Id
143782168
Date
2020-08-23T00:00:00.000
Time
1:15:19 PM
Date Time
2020-08-23T13:15:19.000
Inquiry Name
Building Construction Complaint
Brief Description
Report building construction that is unsafe, done after hours, outside approved plans, or done without a permit.
143782169
Unique Id: 143782169 • Date: 2020-08-23T00:00:00.000 • Time: 1:11:06 PM
Unique Id
143782169
Date
2020-08-23T00:00:00.000
Time
1:11:06 PM
Date Time
2020-08-23T13:11:06.000
Inquiry Name
Mold Cleaning and Health Guidelines
Brief Description
Learn about the health effects of being exposed to mold.
143782170
Unique Id: 143782170 • Date: 2020-08-23T00:00:00.000 • Time: 1:19:31 PM
Unique Id
143782170
Date
2020-08-23T00:00:00.000
Time
1:19:31 PM
Date Time
2020-08-23T13:19:31.000
Inquiry Name
Lifeguard Complaint
Brief Description
Make a complaint about a lifeguard.
143782171
Unique Id: 143782171 • Date: 2020-08-23T00:00:00.000 • Time: 1:20:35 PM
Unique Id
143782171
Date
2020-08-23T00:00:00.000
Time
1:20:35 PM
Date Time
2020-08-23T13:20:35.000
Inquiry Name
Bulk Item Disposal
Brief Description
Learn how to get rid of bulk items. Schedule, reschedule, cancel, or check the status of a bulk item pickup appointment.
143782172
Unique Id: 143782172 • Date: 2020-08-23T00:00:00.000 • Time: 1:20:50 PM
Unique Id
143782172
Date
2020-08-23T00:00:00.000
Time
1:20:50 PM
Date Time
2020-08-23T13:20:50.000
Inquiry Name
Coronavirus (COVID-19) Resources and Support
Brief Description
Get food and other programs and services for families, consumers, workers, and businesses during the COVID-19 pandemic.
143782173
Unique Id: 143782173 • Date: 2020-08-23T00:00:00.000 • Time: 1:23:39 PM
Unique Id
143782173
Date
2020-08-23T00:00:00.000
Time
1:23:39 PM
Date Time
2020-08-23T13:23:39.000
Inquiry Name
Water Leak on Street or Sidewalk
Brief Description
Report water leaking on a street or sidewalk.
143782174
Unique Id: 143782174 • Date: 2020-08-23T00:00:00.000 • Time: 1:18:36 PM
Unique Id
143782174
Date
2020-08-23T00:00:00.000
Time
1:18:36 PM
Date Time
2020-08-23T13:18:36.000
Inquiry Name
Find an Arrested Person
Brief Description
Find someone in police custody who has not been arraigned.
143782175
Unique Id: 143782175 • Date: 2020-08-23T00:00:00.000 • Time: 1:23:16 PM
Unique Id
143782175
Date
2020-08-23T00:00:00.000
Time
1:23:16 PM
Date Time
2020-08-23T13:23:16.000
Inquiry Name
Abandoned Vehicle
Brief Description
Report an abandoned vehicle on public property or request the removal of an abandoned vehicle with no license plates on private property.
143782176
Unique Id: 143782176 • Date: 2020-08-23T00:00:00.000 • Time: 1:25:22 PM
Unique Id
143782176
Date
2020-08-23T00:00:00.000
Time
1:25:22 PM
Date Time
2020-08-23T13:25:22.000
Inquiry Name
Laundry Complaint
Brief Description
Make a complaint about a self-service laundromat or a business that washes clothes.
143782177
Unique Id: 143782177 • Date: 2020-08-23T00:00:00.000 • Time: 1:27:29 PM
Unique Id
143782177
Date
2020-08-23T00:00:00.000
Time
1:27:29 PM
Date Time
2020-08-23T13:27:29.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
143782178
Unique Id: 143782178 • Date: 2020-08-23T00:00:00.000 • Time: 1:27:29 PM
Unique Id
143782178
Date
2020-08-23T00:00:00.000
Time
1:27:29 PM
Date Time
2020-08-23T13:27:29.000
Inquiry Name
Missed Trash or Recycling Collection
Brief Description
Report trash, recycling, or bulk items that were not picked up on your service day or scheduled appointment.
143782179
Unique Id: 143782179 • Date: 2020-08-23T00:00:00.000 • Time: 1:11:06 PM
Unique Id
143782179
Date
2020-08-23T00:00:00.000
Time
1:11:06 PM
Date Time
2020-08-23T13:11:06.000
Inquiry Name
Indoor Air Quality
Brief Description
Learn about air quality alerts, air quality after a fire, neighborhood air quality survey devices, or submit an indoor air quality complaint.
143782180
Unique Id: 143782180 • Date: 2020-08-23T00:00:00.000 • Time: 1:29:26 PM
Unique Id
143782180
Date
2020-08-23T00:00:00.000
Time
1:29:26 PM
Date Time
2020-08-23T13:29:26.000
Inquiry Name
Bridges
Brief Description
Request bridge maintenance or report a bridge condition.
143782181
Unique Id: 143782181 • Date: 2020-08-23T00:00:00.000 • Time: 1:30:21 PM
Unique Id
143782181
Date
2020-08-23T00:00:00.000
Time
1:30:21 PM
Date Time
2020-08-23T13:30:21.000
Inquiry Name
NYCHA Fees and Charges
Brief Description
Learn about NYCHA fees and charges for parking, appliances, and repairs.
143782182
Unique Id: 143782182 • Date: 2020-08-23T00:00:00.000 • Time: 1:30:36 PM
Unique Id
143782182
Date
2020-08-23T00:00:00.000
Time
1:30:36 PM
Date Time
2020-08-23T13:30:36.000
Inquiry Name
Leaf Disposal
Brief Description
Learn how to get rid of leaves, grass clippings, and small twigs.
143782183
Unique Id: 143782183 • Date: 2020-08-23T00:00:00.000 • Time: 1:28:04 PM
Unique Id
143782183
Date
2020-08-23T00:00:00.000
Time
1:28:04 PM
Date Time
2020-08-23T13:28:04.000
Inquiry Name
GetFoodNYC Emergency Home Food Delivery
Brief Description
Get food delivery if you can't go outside, have no one who can help you get food, and can't afford delivery as a result of COVID-19.
143782184
Unique Id: 143782184 • Date: 2020-08-23T00:00:00.000 • Time: 9:09:21 AM
Unique Id
143782184
Date
2020-08-23T00:00:00.000
Time
9:09:21 AM
Date Time
2020-08-23T09:09:21.000
Inquiry Name
Missed Trash or Recycling Collection
Brief Description
Report trash, recycling, or bulk items that were not picked up on your service day or scheduled appointment.
143782185
Unique Id: 143782185 • Date: 2020-08-23T00:00:00.000 • Time: 1:36:28 PM
Unique Id
143782185
Date
2020-08-23T00:00:00.000
Time
1:36:28 PM
Date Time
2020-08-23T13:36:28.000
Inquiry Name
Missed Trash or Recycling Collection
Brief Description
Report trash, recycling, or bulk items that were not picked up on your service day or scheduled appointment.
143782186
Unique Id: 143782186 • Date: 2020-08-23T00:00:00.000 • Time: 1:36:04 PM
Unique Id
143782186
Date
2020-08-23T00:00:00.000
Time
1:36:04 PM
Date Time
2020-08-23T13:36:04.000
Inquiry Name
Gun Permit
Brief Description
Request or renew a firearms permit.
143782187
Unique Id: 143782187 • Date: 2020-08-23T00:00:00.000 • Time: 1:34:59 PM
Unique Id
143782187
Date
2020-08-23T00:00:00.000
Time
1:34:59 PM
Date Time
2020-08-23T13:34:59.000
Inquiry Name
Coronavirus (COVID-19) Resources and Support
Brief Description
Get food and other programs and services for families, consumers, workers, and businesses during the COVID-19 pandemic.
143782188
Unique Id: 143782188 • Date: 2020-08-23T00:00:00.000 • Time: 1:28:58 PM
Unique Id
143782188
Date
2020-08-23T00:00:00.000
Time
1:28:58 PM
Date Time
2020-08-23T13:28:58.000
Inquiry Name
Business Tax Assistance
Brief Description
Get help with business tax filing, payment, and account issues. Get a copy of a filed business tax return.
143782189
Unique Id: 143782189 • Date: 2020-08-23T00:00:00.000 • Time: 1:40:37 PM
Unique Id
143782189
Date
2020-08-23T00:00:00.000
Time
1:40:37 PM
Date Time
2020-08-23T13:40:37.000
Inquiry Name
Bulk Item Disposal
Brief Description
Learn how to get rid of bulk items. Schedule, reschedule, cancel, or check the status of a bulk item pickup appointment.
143782191
Unique Id: 143782191 • Date: 2020-08-23T00:00:00.000 • Time: 1:41:51 PM
Unique Id
143782191
Date
2020-08-23T00:00:00.000
Time
1:41:51 PM
Date Time
2020-08-23T13:41:51.000
Inquiry Name
Fallen Tree or Branch
Brief Description
Request the removal of a fallen tree or branch, cracked branches in danger of falling, or a tree in poor condition.
143782192
Unique Id: 143782192 • Date: 2020-08-23T00:00:00.000 • Time: 1:41:46 PM
Unique Id
143782192
Date
2020-08-23T00:00:00.000
Time
1:41:46 PM
Date Time
2020-08-23T13:41:46.000
Inquiry Name
Social Distancing or Face Covering Complaint
Brief Description
Report a social distancing violation or a person who is not wearing a face covering in public.
143782193
Unique Id: 143782193 • Date: 2020-08-23T00:00:00.000 • Time: 1:42:58 PM
Unique Id
143782193
Date
2020-08-23T00:00:00.000
Time
1:42:58 PM
Date Time
2020-08-23T13:42:58.000
Inquiry Name
Property Tax Payment Assistance
Brief Description
Get help with a property tax payment problem.
143782194
Unique Id: 143782194 • Date: 2020-08-23T00:00:00.000 • Time: 1:47:31 PM
Unique Id
143782194
Date
2020-08-23T00:00:00.000
Time
1:47:31 PM
Date Time
2020-08-23T13:47:31.000
Inquiry Name
Bulk Item Disposal
Brief Description
Learn how to get rid of bulk items. Schedule, reschedule, cancel, or check the status of a bulk item pickup appointment.
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