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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
140239197
Unique Id: 140239197 • Date: 2019-12-19T00:00:00.000 • Time: 10:37:23 AM
Unique Id
140239197
Date
2019-12-19T00:00:00.000
Time
10:37:23 AM
Date Time
2019-12-19T10:37:23.000
Inquiry Name
Property Tax Payment
Brief Description
Pay a property tax bill.
140239198
Unique Id: 140239198 • Date: 2019-12-19T00:00:00.000 • Time: 10:38:37 AM
Unique Id
140239198
Date
2019-12-19T00:00:00.000
Time
10:38:37 AM
Date Time
2019-12-19T10:38:37.000
Inquiry Name
CityFHEPS Tenant Assistance
Brief Description
Learn about rental assistance for low-income families and individual adults who live in shelter or are at risk of becoming homeless.
Department of the Treasury
Unique Id: 124357391 • Date: 2017-06-22T00:00:00.000 • Time: 4:12:38 PM
Unique Id
124357391
Date
2017-06-22T00:00:00.000
Time
4:12:38 PM
Date Time
2017-06-22T16:12:38.000
Agency
TREASURY
Agency Name
Department of the Treasury
Inquiry Name
IRS Impersonation Scam
Brief Description
Report an IRS scam.
Call Resolution
Referral
140239199
Unique Id: 140239199 • Date: 2019-12-19T00:00:00.000 • Time: 10:40:23 AM
Unique Id
140239199
Date
2019-12-19T00:00:00.000
Time
10:40:23 AM
Date Time
2019-12-19T10:40:23.000
Inquiry Name
Kindergarten Enrollment
Brief Description
Learn about enrolling in a public school kindergarten program.
140239200
Unique Id: 140239200 • Date: 2019-12-19T00:00:00.000 • Time: 10:40:19 AM
Unique Id
140239200
Date
2019-12-19T00:00:00.000
Time
10:40:19 AM
Date Time
2019-12-19T10:40:19.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
140239201
Unique Id: 140239201 • Date: 2019-12-19T00:00:00.000 • Time: 10:40:23 AM
Unique Id
140239201
Date
2019-12-19T00:00:00.000
Time
10:40:23 AM
Date Time
2019-12-19T10:40:23.000
Inquiry Name
Rent Freeze Program Renewal
Brief Description
Renew the Senior Citizen Rent Increase Exemption (SCRIE) or Disability Rent Increase Exemption (DRIE).
140239202
Unique Id: 140239202 • Date: 2019-12-19T00:00:00.000 • Time: 10:40:25 AM
Unique Id
140239202
Date
2019-12-19T00:00:00.000
Time
10:40:25 AM
Date Time
2019-12-19T10:40:25.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
140239203
Unique Id: 140239203 • Date: 2019-12-19T00:00:00.000 • Time: 10:41:05 AM
Unique Id
140239203
Date
2019-12-19T00:00:00.000
Time
10:41:05 AM
Date Time
2019-12-19T10:41:05.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
140239204
Unique Id: 140239204 • Date: 2019-12-19T00:00:00.000 • Time: 10:40:02 AM
Unique Id
140239204
Date
2019-12-19T00:00:00.000
Time
10:40:02 AM
Date Time
2019-12-19T10:40:02.000
Inquiry Name
Home Care
Brief Description
Get in-home care for Medicaid and Medicare recipients, seniors, and others.
140239205
Unique Id: 140239205 • Date: 2019-12-19T00:00:00.000 • Time: 10:34:57 AM
Unique Id
140239205
Date
2019-12-19T00:00:00.000
Time
10:34:57 AM
Date Time
2019-12-19T10:34:57.000
Inquiry Name
Sidewalk Construction Permit
Brief Description
Apply for a permit to repair, install, or replace a sidewalk.
140239206
Unique Id: 140239206 • Date: 2019-12-19T00:00:00.000 • Time: 10:41:17 AM
Unique Id
140239206
Date
2019-12-19T00:00:00.000
Time
10:41:17 AM
Date Time
2019-12-19T10:41:17.000
Inquiry Name
Missed Garbage, Recycling, or Organics Collection
Brief Description
Report that garbage, recycling, organics, or bulk items were not picked up on your service day or scheduled appointment.
140239208
Unique Id: 140239208 • Date: 2019-12-19T00:00:00.000 • Time: 10:40:57 AM
Unique Id
140239208
Date
2019-12-19T00:00:00.000
Time
10:40:57 AM
Date Time
2019-12-19T10:40:57.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
140239209
Unique Id: 140239209 • Date: 2019-12-19T00:00:00.000 • Time: 10:39:09 AM
Unique Id
140239209
Date
2019-12-19T00:00:00.000
Time
10:39:09 AM
Date Time
2019-12-19T10:39:09.000
Inquiry Name
Missed Garbage, Recycling, or Organics Collection
Brief Description
Report that garbage, recycling, organics, or bulk items were not picked up on your service day or scheduled appointment.
140239210
Unique Id: 140239210 • Date: 2019-12-19T00:00:00.000 • Time: 10:36:27 AM
Unique Id
140239210
Date
2019-12-19T00:00:00.000
Time
10:36:27 AM
Date Time
2019-12-19T10:36:27.000
Inquiry Name
City Laws
Brief Description
Learn about New York City Charter, the Administrative Code of the City of New York, and the Rules of the City of New York.
140239211
Unique Id: 140239211 • Date: 2019-12-19T00:00:00.000 • Time: 10:40:23 AM
Unique Id
140239211
Date
2019-12-19T00:00:00.000
Time
10:40:23 AM
Date Time
2019-12-19T10:40:23.000
Inquiry Name
Business Tax Assistance
Brief Description
Get help with business tax filing, payment, and account issues. Get a copy of a filed business tax return.
140239212
Unique Id: 140239212 • Date: 2019-12-19T00:00:00.000 • Time: 10:41:54 AM
Unique Id
140239212
Date
2019-12-19T00:00:00.000
Time
10:41:54 AM
Date Time
2019-12-19T10:41:54.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
140239213
Unique Id: 140239213 • Date: 2019-12-19T00:00:00.000 • Time: 10:41:49 AM
Unique Id
140239213
Date
2019-12-19T00:00:00.000
Time
10:41:49 AM
Date Time
2019-12-19T10:41:49.000
Inquiry Name
Booted Vehicle
Brief Description
Learn what to do if your vehicle has been booted because of unpaid parking or camera violations.
140239214
Unique Id: 140239214 • Date: 2019-12-19T00:00:00.000 • Time: 10:42:29 AM
Unique Id
140239214
Date
2019-12-19T00:00:00.000
Time
10:42:29 AM
Date Time
2019-12-19T10:42:29.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
140239215
Unique Id: 140239215 • Date: 2019-12-19T00:00:00.000 • Time: 10:43:42 AM
Unique Id
140239215
Date
2019-12-19T00:00:00.000
Time
10:43:42 AM
Date Time
2019-12-19T10:43:42.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
140239216
Unique Id: 140239216 • Date: 2019-12-19T00:00:00.000 • Time: 10:42:51 AM
Unique Id
140239216
Date
2019-12-19T00:00:00.000
Time
10:42:51 AM
Date Time
2019-12-19T10:42:51.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
140239217
Unique Id: 140239217 • Date: 2019-12-19T00:00:00.000 • Time: 10:43:40 AM
Unique Id
140239217
Date
2019-12-19T00:00:00.000
Time
10:43:40 AM
Date Time
2019-12-19T10:43:40.000
Inquiry Name
Bulk Item Disposal
Brief Description
Learn how to get rid of bulk items. Schedule, reschedule, cancel, or check the status of a bulk item pickup appointment.
140239218
Unique Id: 140239218 • Date: 2019-12-19T00:00:00.000 • Time: 10:38:41 AM
Unique Id
140239218
Date
2019-12-19T00:00:00.000
Time
10:38:41 AM
Date Time
2019-12-19T10:38:41.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
140239219
Unique Id: 140239219 • Date: 2019-12-19T00:00:00.000 • Time: 10:40:49 AM
Unique Id
140239219
Date
2019-12-19T00:00:00.000
Time
10:40:49 AM
Date Time
2019-12-19T10:40:49.000
Inquiry Name
Parking Ticket or Camera Violation Assistance
Brief Description
Get help with a parking or camera violation payment, dispute, or status.
140239220
Unique Id: 140239220 • Date: 2019-12-19T00:00:00.000 • Time: 10:42:22 AM
Unique Id
140239220
Date
2019-12-19T00:00:00.000
Time
10:42:22 AM
Date Time
2019-12-19T10:42:22.000
Inquiry Name
Parking Ticket or Camera Violation Dispute
Brief Description
Fight a parking ticket or camera violation.
140239221
Unique Id: 140239221 • Date: 2019-12-19T00:00:00.000 • Time: 10:28:11 AM
Unique Id
140239221
Date
2019-12-19T00:00:00.000
Time
10:28:11 AM
Date Time
2019-12-19T10:28:11.000
Inquiry Name
HPD Building Information and Code Enforcement Borough Service Centers
Brief Description
Get help with Department of Housing Preservation and Development (HPD) complaints.
140239222
Unique Id: 140239222 • Date: 2019-12-19T00:00:00.000 • Time: 10:42:22 AM
Unique Id
140239222
Date
2019-12-19T00:00:00.000
Time
10:42:22 AM
Date Time
2019-12-19T10:42:22.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
140239223
Unique Id: 140239223 • Date: 2019-12-19T00:00:00.000 • Time: 10:42:40 AM
Unique Id
140239223
Date
2019-12-19T00:00:00.000
Time
10:42:40 AM
Date Time
2019-12-19T10:42:40.000
Inquiry Name
NYC311
Brief Description
Learn about 311, New York City's one-stop shop for government information and non-emergency services.
140239224
Unique Id: 140239224 • Date: 2019-12-19T00:00:00.000 • Time: 10:42:40 AM
Unique Id
140239224
Date
2019-12-19T00:00:00.000
Time
10:42:40 AM
Date Time
2019-12-19T10:42:40.000
Inquiry Name
NYC311
Brief Description
Learn about 311, New York City's one-stop shop for government information and non-emergency services.
140239225
Unique Id: 140239225 • Date: 2019-12-19T00:00:00.000 • Time: 10:44:07 AM
Unique Id
140239225
Date
2019-12-19T00:00:00.000
Time
10:44:07 AM
Date Time
2019-12-19T10:44:07.000
Inquiry Name
Retail Laundry License
Brief Description
Apply for or renew a license to give laundry services to the general public or to store or collect laundry for the general public.
140239226
Unique Id: 140239226 • Date: 2019-12-19T00:00:00.000 • Time: 8:58:13 AM
Unique Id
140239226
Date
2019-12-19T00:00:00.000
Time
8:58:13 AM
Date Time
2019-12-19T08:58:13.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
140239227
Unique Id: 140239227 • Date: 2019-12-19T00:00:00.000 • Time: 10:44:35 AM
Unique Id
140239227
Date
2019-12-19T00:00:00.000
Time
10:44:35 AM
Date Time
2019-12-19T10:44:35.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
140239228
Unique Id: 140239228 • Date: 2019-12-19T00:00:00.000 • Time: 10:44:49 AM
Unique Id
140239228
Date
2019-12-19T00:00:00.000
Time
10:44:49 AM
Date Time
2019-12-19T10:44:49.000
Inquiry Name
Parking Signs and Rules
Brief Description
Learn about parking regulations and find out the rules for a specific location.
140239229
Unique Id: 140239229 • Date: 2019-12-19T00:00:00.000 • Time: 10:42:30 AM
Unique Id
140239229
Date
2019-12-19T00:00:00.000
Time
10:42:30 AM
Date Time
2019-12-19T10:42:30.000
Inquiry Name
Property Tax Bill
Brief Description
Learn about property tax bills and get copies and account information.
140239230
Unique Id: 140239230 • Date: 2019-12-19T00:00:00.000 • Time: 10:45:51 AM
Unique Id
140239230
Date
2019-12-19T00:00:00.000
Time
10:45:51 AM
Date Time
2019-12-19T10:45:51.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
140239231
Unique Id: 140239231 • Date: 2019-12-19T00:00:00.000 • Time: 10:41:13 AM
Unique Id
140239231
Date
2019-12-19T00:00:00.000
Time
10:41:13 AM
Date Time
2019-12-19T10:41:13.000
Inquiry Name
New York State Licensed Professional or Business Complaint
Brief Description
Report a problem with a New York State licensed professional or firm.
140239232
Unique Id: 140239232 • Date: 2019-12-19T00:00:00.000 • Time: 10:44:46 AM
Unique Id
140239232
Date
2019-12-19T00:00:00.000
Time
10:44:46 AM
Date Time
2019-12-19T10:44:46.000
Inquiry Name
Garbage or Recycling Storage Complaint
Brief Description
Report garbage or recycling stored or put out incorrectly.
140239233
Unique Id: 140239233 • Date: 2019-12-19T00:00:00.000 • Time: 10:46:35 AM
Unique Id
140239233
Date
2019-12-19T00:00:00.000
Time
10:46:35 AM
Date Time
2019-12-19T10:46:35.000
Inquiry Name
Recycling Rules
Brief Description
Learn about materials that must be recycled and how to place them out for collection. Get signs, stickers and flyers that promote recycling.
140239234
Unique Id: 140239234 • Date: 2019-12-19T00:00:00.000 • Time: 10:45:59 AM
Unique Id
140239234
Date
2019-12-19T00:00:00.000
Time
10:45:59 AM
Date Time
2019-12-19T10:45:59.000
Inquiry Name
Catch Basin Complaint
Brief Description
Report a catch basin that is clogged, blocked, defective, or missing a curb piece or cover.
140239235
Unique Id: 140239235 • Date: 2019-12-19T00:00:00.000 • Time: 10:45:51 AM
Unique Id
140239235
Date
2019-12-19T00:00:00.000
Time
10:45:51 AM
Date Time
2019-12-19T10:45:51.000
Inquiry Name
CFC and Freon Removal
Brief Description
Schedule an appointment for curbside disposal of appliances with chlorofluorocarbon gas, including refrigerators and air conditioners.
140239236
Unique Id: 140239236 • Date: 2019-12-19T00:00:00.000 • Time: 10:42:29 AM
Unique Id
140239236
Date
2019-12-19T00:00:00.000
Time
10:42:29 AM
Date Time
2019-12-19T10:42:29.000
Inquiry Name
Labor Law
Brief Description
Learn about the rules that apply to workers and their employers and report unfair or illegal practices.
140239237
Unique Id: 140239237 • Date: 2019-12-19T00:00:00.000 • Time: 8:58:54 AM
Unique Id
140239237
Date
2019-12-19T00:00:00.000
Time
8:58:54 AM
Date Time
2019-12-19T08:58:54.000
Inquiry Name
Water and Sewer Bill Payment
Brief Description
Pay a water and sewer bill.
140239238
Unique Id: 140239238 • Date: 2019-12-19T00:00:00.000 • Time: 10:45:46 AM
Unique Id
140239238
Date
2019-12-19T00:00:00.000
Time
10:45:46 AM
Date Time
2019-12-19T10:45:46.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
140239239
Unique Id: 140239239 • Date: 2019-12-19T00:00:00.000 • Time: 10:47:24 AM
Unique Id
140239239
Date
2019-12-19T00:00:00.000
Time
10:47:24 AM
Date Time
2019-12-19T10:47:24.000
Inquiry Name
Port Authority Buses
Brief Description
Learn about the Port Authority Bus Terminal and the George Washington Bus Station.
140239240
Unique Id: 140239240 • Date: 2019-12-19T00:00:00.000 • Time: 10:44:09 AM
Unique Id
140239240
Date
2019-12-19T00:00:00.000
Time
10:44:09 AM
Date Time
2019-12-19T10:44:09.000
Inquiry Name
Housing Court for Tenants and Landlords
Brief Description
Learn about assistance for landlords and tenants with ongoing disputes, including eviction.
140239241
Unique Id: 140239241 • Date: 2019-12-19T00:00:00.000 • Time: 10:48:05 AM
Unique Id
140239241
Date
2019-12-19T00:00:00.000
Time
10:48:05 AM
Date Time
2019-12-19T10:48:05.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
140239242
Unique Id: 140239242 • Date: 2019-12-19T00:00:00.000 • Time: 10:46:47 AM
Unique Id
140239242
Date
2019-12-19T00:00:00.000
Time
10:46:47 AM
Date Time
2019-12-19T10:46:47.000
Inquiry Name
Boiler Inspection
Brief Description
Learn about the requirements for the Department of Building's (DOB) boiler inspections.
140239243
Unique Id: 140239243 • Date: 2019-12-19T00:00:00.000 • Time: 10:46:38 AM
Unique Id
140239243
Date
2019-12-19T00:00:00.000
Time
10:46:38 AM
Date Time
2019-12-19T10:46:38.000
Inquiry Name
Parking Signs and Rules
Brief Description
Learn about parking regulations and find out the rules for a specific location.
140239244
Unique Id: 140239244 • Date: 2019-12-19T00:00:00.000 • Time: 10:41:22 AM
Unique Id
140239244
Date
2019-12-19T00:00:00.000
Time
10:41:22 AM
Date Time
2019-12-19T10:41:22.000
Inquiry Name
Phone Complaint
Brief Description
Report a problem with phone service, billing, or provider.
140239245
Unique Id: 140239245 • Date: 2019-12-19T00:00:00.000 • Time: 10:43:28 AM
Unique Id
140239245
Date
2019-12-19T00:00:00.000
Time
10:43:28 AM
Date Time
2019-12-19T10:43:28.000
Inquiry Name
Water Leak in a Building
Brief Description
Report water leaking into an apartment, public area of a residential building, or basement. Learn how to prevent leaks.
140239246
Unique Id: 140239246 • Date: 2019-12-19T00:00:00.000 • Time: 10:47:11 AM
Unique Id
140239246
Date
2019-12-19T00:00:00.000
Time
10:47:11 AM
Date Time
2019-12-19T10:47:11.000
Inquiry Name
One Shot Deal
Brief Description
Learn about short term emergency assistance for people in need.
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