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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
151474719
Unique Id: 151474719 • Date: 2022-07-21T00:00:00.000 • Time: 2:29:33 PM
Unique Id
151474719
Date
2022-07-21T00:00:00.000
Time
2:29:33 PM
Date Time
2022-07-21T14:29:33.000
Inquiry Name
Postal Service
Brief Description
Get information or make a complaint about United States Postal Service (USPS) products and services.
151474720
Unique Id: 151474720 • Date: 2022-07-21T00:00:00.000 • Time: 2:29:29 PM
Unique Id
151474720
Date
2022-07-21T00:00:00.000
Time
2:29:29 PM
Date Time
2022-07-21T14:29:29.000
Inquiry Name
Store Complaint
Brief Description
Report a store that commits fraud or uses deceptive practices.
151474721
Unique Id: 151474721 • Date: 2022-07-21T00:00:00.000 • Time: 2:25:27 PM
Unique Id
151474721
Date
2022-07-21T00:00:00.000
Time
2:25:27 PM
Date Time
2022-07-21T14:25:27.000
Inquiry Name
Property Tax Payment Plan
Brief Description
Request an agreement to pay property tax debt in installments.
146436480
Unique Id: 146436480 • Date: 2021-03-24T00:00:00.000 • Time: 1:06:30 PM
Unique Id
146436480
Date
2021-03-24T00:00:00.000
Time
1:06:30 PM
Date Time
2021-03-24T13:06:30.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
New York City Police Department
Unique Id: 135865775 • Date: 2019-03-11T00:00:00.000 • Time: 8:54:50 PM
Unique Id
135865775
Date
2019-03-11T00:00:00.000
Time
8:54:50 PM
Date Time
2019-03-11T20:54:50.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Find a Police Precinct or PSA by Location
Brief Description
Find a precinct or police service area (PSA) for a specific address.
Call Resolution
Information Provided
151474722
Unique Id: 151474722 • Date: 2022-07-21T00:00:00.000 • Time: 2:25:54 PM
Unique Id
151474722
Date
2022-07-21T00:00:00.000
Time
2:25:54 PM
Date Time
2022-07-21T14:25:54.000
Inquiry Name
Legal Assistance
Brief Description
Get a lawyer referral, free legal services, and answers to questions about the law and courts.
150578829
Unique Id: 150578829 • Date: 2022-04-25T00:00:00.000 • Time: 8:50:13 AM
Unique Id
150578829
Date
2022-04-25T00:00:00.000
Time
8:50:13 AM
Date Time
2022-04-25T08:50:13.000
Inquiry Name
Illegal Dumping
Brief Description
Report past or chronic dumping on public property.
147709443
Unique Id: 147709443 • Date: 2021-07-15T00:00:00.000 • Time: 11:25:27 AM
Unique Id
147709443
Date
2021-07-15T00:00:00.000
Time
11:25:27 AM
Date Time
2021-07-15T11:25:27.000
Inquiry Name
Libraries
Brief Description
Find a public library.
151474723
Unique Id: 151474723 • Date: 2022-07-21T00:00:00.000 • Time: 2:32:17 PM
Unique Id
151474723
Date
2022-07-21T00:00:00.000
Time
2:32:17 PM
Date Time
2022-07-21T14:32:17.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
New York City Police Department
Unique Id: 136719510 • Date: 2019-05-01T00:00:00.000 • Time: 10:16:48 AM
Unique Id
136719510
Date
2019-05-01T00:00:00.000
Time
10:16:48 AM
Date Time
2019-05-01T10:16:48.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Hot Transfer 911
Brief Description
Requires immediate transfer to 911.
Call Resolution
Hot Transfer 911
Department of Education
Unique Id: 136719511 • Date: 2019-05-01T00:00:00.000 • Time: 10:28:02 AM
Unique Id
136719511
Date
2019-05-01T00:00:00.000
Time
10:28:02 AM
Date Time
2019-05-01T10:28:02.000
Agency
DOE
Agency Name
Department of Education
Inquiry Name
Public School Teaching and Learning Complaint
Brief Description
Complaint about classroom learning, tutoring, or specific educational programs.
Call Resolution
Transfer to City Agency
Department of Health and Mental Hygiene
Unique Id: 136719512 • Date: 2019-05-01T00:00:00.000 • Time: 5:43:33 PM
Unique Id
136719512
Date
2019-05-01T00:00:00.000
Time
5:43:33 PM
Date Time
2019-05-01T17:43:33.000
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Inquiry Name
Status of a Birth Certificate Order
Brief Description
Request the status of a birth certificate order.
Call Resolution
Agency Closed
151474724
Unique Id: 151474724 • Date: 2022-07-21T00:00:00.000 • Time: 2:30:14 PM
Unique Id
151474724
Date
2022-07-21T00:00:00.000
Time
2:30:14 PM
Date Time
2022-07-21T14:30:14.000
Inquiry Name
Property Tax Payment Assistance
Brief Description
Get help with a property tax payment problem.
151474725
Unique Id: 151474725 • Date: 2022-07-21T00:00:00.000 • Time: 2:24:34 PM
Unique Id
151474725
Date
2022-07-21T00:00:00.000
Time
2:24:34 PM
Date Time
2022-07-21T14:24:34.000
Inquiry Name
Lost or Found Property
Brief Description
Report lost or found property.
151474726
Unique Id: 151474726 • Date: 2022-07-21T00:00:00.000 • Time: 2:35:23 PM
Unique Id
151474726
Date
2022-07-21T00:00:00.000
Time
2:35:23 PM
Date Time
2022-07-21T14:35:23.000
Inquiry Name
Parking Ticket or Camera Violation Payment
Brief Description
Pay a parking ticket or camera violation.
151474727
Unique Id: 151474727 • Date: 2022-07-21T00:00:00.000 • Time: 2:27:28 PM
Unique Id
151474727
Date
2022-07-21T00:00:00.000
Time
2:27:28 PM
Date Time
2022-07-21T14:27:28.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
151474728
Unique Id: 151474728 • Date: 2022-07-21T00:00:00.000 • Time: 2:33:19 PM
Unique Id
151474728
Date
2022-07-21T00:00:00.000
Time
2:33:19 PM
Date Time
2022-07-21T14:33:19.000
Inquiry Name
Coronavirus (COVID-19) Health and Safety
Brief Description
Get information about symptoms, prevention, and other health guidance for coronavirus also known as COVID-19.
151474729
Unique Id: 151474729 • Date: 2022-07-21T00:00:00.000 • Time: 2:27:01 PM
Unique Id
151474729
Date
2022-07-21T00:00:00.000
Time
2:27:01 PM
Date Time
2022-07-21T14:27:01.000
Inquiry Name
Property Tax Payment
Brief Description
Pay a property tax bill.
151474730
Unique Id: 151474730 • Date: 2022-07-21T00:00:00.000 • Time: 2:32:27 PM
Unique Id
151474730
Date
2022-07-21T00:00:00.000
Time
2:32:27 PM
Date Time
2022-07-21T14:32:27.000
Inquiry Name
Homeless Assistance
Brief Description
Get help for a homeless person.
151474731
Unique Id: 151474731 • Date: 2022-07-21T00:00:00.000 • Time: 2:29:48 PM
Unique Id
151474731
Date
2022-07-21T00:00:00.000
Time
2:29:48 PM
Date Time
2022-07-21T14:29:48.000
Inquiry Name
SNAP (Food Stamps)
Brief Description
Learn about, apply for, or report a problem with Supplemental Nutrition Assistance Program (SNAP), also known as Food Stamps.
151474732
Unique Id: 151474732 • Date: 2022-07-21T00:00:00.000 • Time: 2:34:38 PM
Unique Id
151474732
Date
2022-07-21T00:00:00.000
Time
2:34:38 PM
Date Time
2022-07-21T14:34:38.000
Inquiry Name
Property Tax Benefits for Homeowners
Brief Description
Learn about property tax exemptions, abatements, and credits for homeowners, including eligibility and types of benefit programs.
151474733
Unique Id: 151474733 • Date: 2022-07-21T00:00:00.000 • Time: 2:36:35 PM
Unique Id
151474733
Date
2022-07-21T00:00:00.000
Time
2:36:35 PM
Date Time
2022-07-21T14:36:35.000
Inquiry Name
Fallen Tree or Branch
Brief Description
Request the removal of a fallen tree or branch, cracked branches in danger of falling, or a tree in poor condition.
151474734
Unique Id: 151474734 • Date: 2022-07-21T00:00:00.000 • Time: 2:34:38 PM
Unique Id
151474734
Date
2022-07-21T00:00:00.000
Time
2:34:38 PM
Date Time
2022-07-21T14:34:38.000
Inquiry Name
Hospitals
Brief Description
Get locations and contact information for public hospitals.
151474735
Unique Id: 151474735 • Date: 2022-07-21T00:00:00.000 • Time: 2:27:28 PM
Unique Id
151474735
Date
2022-07-21T00:00:00.000
Time
2:27:28 PM
Date Time
2022-07-21T14:27:28.000
Inquiry Name
Vehicle Registration or License Plate
Brief Description
Learn about vehicle registrations, titles, license plates, and inspections.
151474736
Unique Id: 151474736 • Date: 2022-07-21T00:00:00.000 • Time: 2:34:26 PM
Unique Id
151474736
Date
2022-07-21T00:00:00.000
Time
2:34:26 PM
Date Time
2022-07-21T14:34:26.000
Inquiry Name
Marriage Record
Brief Description
Get a copy of a marriage record or make a correction.
151474737
Unique Id: 151474737 • Date: 2022-07-21T00:00:00.000 • Time: 2:37:46 PM
Unique Id
151474737
Date
2022-07-21T00:00:00.000
Time
2:37:46 PM
Date Time
2022-07-21T14:37:46.000
Inquiry Name
SNAP (Food Stamps)
Brief Description
Learn about, apply for, or report a problem with Supplemental Nutrition Assistance Program (SNAP), also known as Food Stamps.
151474738
Unique Id: 151474738 • Date: 2022-07-21T00:00:00.000 • Time: 2:38:18 PM
Unique Id
151474738
Date
2022-07-21T00:00:00.000
Time
2:38:18 PM
Date Time
2022-07-21T14:38:18.000
Inquiry Name
Lead Law
Brief Description
Learn about the lead law and get a copy of the Childhood Lead Prevention Act.
151474739
Unique Id: 151474739 • Date: 2022-07-21T00:00:00.000 • Time: 2:39:32 PM
Unique Id
151474739
Date
2022-07-21T00:00:00.000
Time
2:39:32 PM
Date Time
2022-07-21T14:39:32.000
Inquiry Name
Bulk Item Disposal
Brief Description
Learn how to get rid of large, bulky items.
151474740
Unique Id: 151474740 • Date: 2022-07-21T00:00:00.000 • Time: 2:38:56 PM
Unique Id
151474740
Date
2022-07-21T00:00:00.000
Time
2:38:56 PM
Date Time
2022-07-21T14:38:56.000
Inquiry Name
Water and Sewer Bill
Brief Description
General information about Department of Environmental Protection (DEP) water and sewer bills and accounts.
151474741
Unique Id: 151474741 • Date: 2022-07-21T00:00:00.000 • Time: 2:40:16 PM
Unique Id
151474741
Date
2022-07-21T00:00:00.000
Time
2:40:16 PM
Date Time
2022-07-21T14:40:16.000
Inquiry Name
Fire Hydrant Complaint
Brief Description
Report a problem with a fire hydrant.
151474742
Unique Id: 151474742 • Date: 2022-07-21T00:00:00.000 • Time: 2:34:43 PM
Unique Id
151474742
Date
2022-07-21T00:00:00.000
Time
2:34:43 PM
Date Time
2022-07-21T14:34:43.000
Inquiry Name
Parking Ticket or Camera Violation Payment
Brief Description
Pay a parking ticket or camera violation.
151474743
Unique Id: 151474743 • Date: 2022-07-21T00:00:00.000 • Time: 2:39:06 PM
Unique Id
151474743
Date
2022-07-21T00:00:00.000
Time
2:39:06 PM
Date Time
2022-07-21T14:39:06.000
Inquiry Name
Electronics Disposal
Brief Description
Learn how to get rid of electronics.
151474744
Unique Id: 151474744 • Date: 2022-07-21T00:00:00.000 • Time: 2:38:20 PM
Unique Id
151474744
Date
2022-07-21T00:00:00.000
Time
2:38:20 PM
Date Time
2022-07-21T14:38:20.000
Inquiry Name
Property Tax Payment Assistance
Brief Description
Get help with a property tax payment problem.
151474745
Unique Id: 151474745 • Date: 2022-07-21T00:00:00.000 • Time: 2:40:28 PM
Unique Id
151474745
Date
2022-07-21T00:00:00.000
Time
2:40:28 PM
Date Time
2022-07-21T14:40:28.000
Inquiry Name
Fallen Tree or Branch
Brief Description
Request the removal of a fallen tree or branch, cracked branches in danger of falling, or a tree in poor condition.
151474746
Unique Id: 151474746 • Date: 2022-07-21T00:00:00.000 • Time: 2:41:51 PM
Unique Id
151474746
Date
2022-07-21T00:00:00.000
Time
2:41:51 PM
Date Time
2022-07-21T14:41:51.000
Inquiry Name
HEAP Cooling Assistance
Brief Description
Apply for HEAP Cooling Assistance to see if you qualify for an air conditioner or fan.
151474747
Unique Id: 151474747 • Date: 2022-07-21T00:00:00.000 • Time: 2:41:40 PM
Unique Id
151474747
Date
2022-07-21T00:00:00.000
Time
2:41:40 PM
Date Time
2022-07-21T14:41:40.000
Inquiry Name
Coronavirus (COVID-19) Vaccine
Brief Description
Get information about the COVID-19 vaccine.
151474748
Unique Id: 151474748 • Date: 2022-07-21T00:00:00.000 • Time: 2:41:19 PM
Unique Id
151474748
Date
2022-07-21T00:00:00.000
Time
2:41:19 PM
Date Time
2022-07-21T14:41:19.000
Inquiry Name
Parking Meter Complaint
Brief Description
Report a problem with a parking meter or request a refund.
151474749
Unique Id: 151474749 • Date: 2022-07-21T00:00:00.000 • Time: 2:41:41 PM
Unique Id
151474749
Date
2022-07-21T00:00:00.000
Time
2:41:41 PM
Date Time
2022-07-21T14:41:41.000
Inquiry Name
Rent Freeze Program Renewal
Brief Description
Renew the Senior Citizen Rent Increase Exemption (SCRIE) or Disability Rent Increase Exemption (DRIE).
151474750
Unique Id: 151474750 • Date: 2022-07-21T00:00:00.000 • Time: 2:41:58 PM
Unique Id
151474750
Date
2022-07-21T00:00:00.000
Time
2:41:58 PM
Date Time
2022-07-21T14:41:58.000
Inquiry Name
SNAP (Food Stamps)
Brief Description
Learn about, apply for, or report a problem with Supplemental Nutrition Assistance Program (SNAP), also known as Food Stamps.
151474751
Unique Id: 151474751 • Date: 2022-07-21T00:00:00.000 • Time: 2:43:31 PM
Unique Id
151474751
Date
2022-07-21T00:00:00.000
Time
2:43:31 PM
Date Time
2022-07-21T14:43:31.000
Inquiry Name
Hospital or Clinic Complaint
Brief Description
Report a problem with a hospital or clinic in New York State.
151474752
Unique Id: 151474752 • Date: 2022-07-21T00:00:00.000 • Time: 2:43:39 PM
Unique Id
151474752
Date
2022-07-21T00:00:00.000
Time
2:43:39 PM
Date Time
2022-07-21T14:43:39.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
151474753
Unique Id: 151474753 • Date: 2022-07-21T00:00:00.000 • Time: 2:41:16 PM
Unique Id
151474753
Date
2022-07-21T00:00:00.000
Time
2:41:16 PM
Date Time
2022-07-21T14:41:16.000
Inquiry Name
Electronic Benefit Transfer (EBT) Card for SNAP and Cash Assistance
Brief Description
Replace lost or stolen cards, get card balance, update card information, or change/reset PIN for SNAP and Cash Assistance EBT cards.
151474754
Unique Id: 151474754 • Date: 2022-07-21T00:00:00.000 • Time: 2:43:34 PM
Unique Id
151474754
Date
2022-07-21T00:00:00.000
Time
2:43:34 PM
Date Time
2022-07-21T14:43:34.000
Inquiry Name
Stimulus Payments
Brief Description
Learn about stimulus payments for eligible individuals and families.
151474755
Unique Id: 151474755 • Date: 2022-07-21T00:00:00.000 • Time: 2:36:27 PM
Unique Id
151474755
Date
2022-07-21T00:00:00.000
Time
2:36:27 PM
Date Time
2022-07-21T14:36:27.000
Inquiry Name
Rent Freeze Program for Seniors
Brief Description
Apply for rental assistance for people age 62 and older living in rent-regulated apartments. Also known as SCRIE.
151474756
Unique Id: 151474756 • Date: 2022-07-21T00:00:00.000 • Time: 2:43:41 PM
Unique Id
151474756
Date
2022-07-21T00:00:00.000
Time
2:43:41 PM
Date Time
2022-07-21T14:43:41.000
Inquiry Name
Water Leak in a Building
Brief Description
Report water leaking into an apartment, public area of a residential building, or basement. Learn how to prevent leaks.
151474757
Unique Id: 151474757 • Date: 2022-07-21T00:00:00.000 • Time: 2:43:53 PM
Unique Id
151474757
Date
2022-07-21T00:00:00.000
Time
2:43:53 PM
Date Time
2022-07-21T14:43:53.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
151474758
Unique Id: 151474758 • Date: 2022-07-21T00:00:00.000 • Time: 2:45:04 PM
Unique Id
151474758
Date
2022-07-21T00:00:00.000
Time
2:45:04 PM
Date Time
2022-07-21T14:45:04.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
149750728
Unique Id: 149750728 • Date: 2022-01-25T00:00:00.000 • Time: 12:37:38 PM
Unique Id
149750728
Date
2022-01-25T00:00:00.000
Time
12:37:38 PM
Date Time
2022-01-25T12:37:38.000
Inquiry Name
Bees or Wasps Complaint
Brief Description
Make a complaint about bees or wasps.
151474759
Unique Id: 151474759 • Date: 2022-07-21T00:00:00.000 • Time: 2:42:29 PM
Unique Id
151474759
Date
2022-07-21T00:00:00.000
Time
2:42:29 PM
Date Time
2022-07-21T14:42:29.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give a complaint, compliment, or comment on the service provided by City Agencies and their employees.
151474760
Unique Id: 151474760 • Date: 2022-07-21T00:00:00.000 • Time: 2:45:48 PM
Unique Id
151474760
Date
2022-07-21T00:00:00.000
Time
2:45:48 PM
Date Time
2022-07-21T14:45:48.000
Inquiry Name
Taxi Lost and Found
Brief Description
Report an item lost or found in a yellow or green taxi.
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