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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
141622019
Unique Id: 141622019 • Date: 2020-03-24T00:00:00.000 • Time: 11:46:22 AM
Unique Id
141622019
Date
2020-03-24T00:00:00.000
Time
11:46:22 AM
Date Time
2020-03-24T11:46:22.000
Inquiry Name
Parking Ticket or Camera Violation Dispute
Brief Description
Fight a parking ticket or camera violation.
141622020
Unique Id: 141622020 • Date: 2020-03-24T00:00:00.000 • Time: 11:46:58 AM
Unique Id
141622020
Date
2020-03-24T00:00:00.000
Time
11:46:58 AM
Date Time
2020-03-24T11:46:58.000
Inquiry Name
Unemployment Insurance
Brief Description
Learn about filing an unemployment insurance claim.
141622021
Unique Id: 141622021 • Date: 2020-03-24T00:00:00.000 • Time: 11:50:00 AM
Unique Id
141622021
Date
2020-03-24T00:00:00.000
Time
11:50:00 AM
Date Time
2020-03-24T11:50:00.000
Inquiry Name
Department of Education Feedback
Brief Description
Submit a complaint or compliment about Department of Education (DOE) public school teachers, principals, other DOE staff members, or the DOE Chancellor.
141622022
Unique Id: 141622022 • Date: 2020-03-24T00:00:00.000 • Time: 11:51:44 AM
Unique Id
141622022
Date
2020-03-24T00:00:00.000
Time
11:51:44 AM
Date Time
2020-03-24T11:51:44.000
Inquiry Name
Public Assistance or Welfare
Brief Description
Learn about public assistance, welfare, work requirements, and job center locations.
141622023
Unique Id: 141622023 • Date: 2020-03-24T00:00:00.000 • Time: 10:21:33 AM
Unique Id
141622023
Date
2020-03-24T00:00:00.000
Time
10:21:33 AM
Date Time
2020-03-24T10:21:33.000
Inquiry Name
Elected Officials
Brief Description
Find out who your City, State, and Federal elected officials are and how to contact them.
141622025
Unique Id: 141622025 • Date: 2020-03-24T00:00:00.000 • Time: 11:46:22 AM
Unique Id
141622025
Date
2020-03-24T00:00:00.000
Time
11:46:22 AM
Date Time
2020-03-24T11:46:22.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
141622026
Unique Id: 141622026 • Date: 2020-03-24T00:00:00.000 • Time: 11:51:54 AM
Unique Id
141622026
Date
2020-03-24T00:00:00.000
Time
11:51:54 AM
Date Time
2020-03-24T11:51:54.000
Inquiry Name
City Parking Permit for People with Disabilities
Brief Description
Apply for, renew, or report a problem with a New York City Parking Permit for People with Disabilities.
141622027
Unique Id: 141622027 • Date: 2020-03-24T00:00:00.000 • Time: 11:50:14 AM
Unique Id
141622027
Date
2020-03-24T00:00:00.000
Time
11:50:14 AM
Date Time
2020-03-24T11:50:14.000
Inquiry Name
Parking Ticket or Camera Violation Payment
Brief Description
Pay a parking ticket or camera violation.
141622029
Unique Id: 141622029 • Date: 2020-03-24T00:00:00.000 • Time: 11:50:14 AM
Unique Id
141622029
Date
2020-03-24T00:00:00.000
Time
11:50:14 AM
Date Time
2020-03-24T11:50:14.000
Inquiry Name
Coronavirus (COVID-19) Health and Safety
Brief Description
Get information about symptoms, prevention, and testing for coronavirus also known as COVID-19.
141622030
Unique Id: 141622030 • Date: 2020-03-24T00:00:00.000 • Time: 11:46:54 AM
Unique Id
141622030
Date
2020-03-24T00:00:00.000
Time
11:46:54 AM
Date Time
2020-03-24T11:46:54.000
Inquiry Name
Labor Law
Brief Description
Learn about the rules that apply to workers and their employers and report unfair or illegal practices.
141622031
Unique Id: 141622031 • Date: 2020-03-24T00:00:00.000 • Time: 11:52:44 AM
Unique Id
141622031
Date
2020-03-24T00:00:00.000
Time
11:52:44 AM
Date Time
2020-03-24T11:52:44.000
Inquiry Name
Alternate Side Parking and Street Cleaning
Brief Description
Learn about Alternate Side Parking, suspensions, and change requests.
141622032
Unique Id: 141622032 • Date: 2020-03-24T00:00:00.000 • Time: 11:51:01 AM
Unique Id
141622032
Date
2020-03-24T00:00:00.000
Time
11:51:01 AM
Date Time
2020-03-24T11:51:01.000
Inquiry Name
Parking Ticket or Camera Violation Payment
Brief Description
Pay a parking ticket or camera violation.
141622033
Unique Id: 141622033 • Date: 2020-03-24T00:00:00.000 • Time: 11:51:14 AM
Unique Id
141622033
Date
2020-03-24T00:00:00.000
Time
11:51:14 AM
Date Time
2020-03-24T11:51:14.000
Inquiry Name
State Tax
Brief Description
Learn how to file and pay taxes collected by New York State.
141622034
Unique Id: 141622034 • Date: 2020-03-24T00:00:00.000 • Time: 11:53:20 AM
Unique Id
141622034
Date
2020-03-24T00:00:00.000
Time
11:53:20 AM
Date Time
2020-03-24T11:53:20.000
Inquiry Name
Coronavirus (COVID-19) Health and Safety
Brief Description
Get information about symptoms, prevention, and testing for coronavirus also known as COVID-19.
141622035
Unique Id: 141622035 • Date: 2020-03-24T00:00:00.000 • Time: 11:51:20 AM
Unique Id
141622035
Date
2020-03-24T00:00:00.000
Time
11:51:20 AM
Date Time
2020-03-24T11:51:20.000
Inquiry Name
Marriage License
Brief Description
Get a marriage license, which is required to get married in New York State.
141622036
Unique Id: 141622036 • Date: 2020-03-24T00:00:00.000 • Time: 11:44:47 AM
Unique Id
141622036
Date
2020-03-24T00:00:00.000
Time
11:44:47 AM
Date Time
2020-03-24T11:44:47.000
Inquiry Name
Building Construction or Alteration Permit
Brief Description
Apply for a permit to construct or alter a building.
141622039
Unique Id: 141622039 • Date: 2020-03-24T00:00:00.000 • Time: 11:50:46 AM
Unique Id
141622039
Date
2020-03-24T00:00:00.000
Time
11:50:46 AM
Date Time
2020-03-24T11:50:46.000
Inquiry Name
Illegal Dumping
Brief Description
Report illegal dumping.
141622040
Unique Id: 141622040 • Date: 2020-03-24T00:00:00.000 • Time: 11:50:04 AM
Unique Id
141622040
Date
2020-03-24T00:00:00.000
Time
11:50:04 AM
Date Time
2020-03-24T11:50:04.000
Inquiry Name
Coronavirus (COVID-19) Health and Safety
Brief Description
Get information about symptoms, prevention, and testing for coronavirus also known as COVID-19.
141622041
Unique Id: 141622041 • Date: 2020-03-24T00:00:00.000 • Time: 11:50:00 AM
Unique Id
141622041
Date
2020-03-24T00:00:00.000
Time
11:50:00 AM
Date Time
2020-03-24T11:50:00.000
Inquiry Name
Donate Goods
Brief Description
Learn how to donate goods.
141622042
Unique Id: 141622042 • Date: 2020-03-24T00:00:00.000 • Time: 11:46:10 AM
Unique Id
141622042
Date
2020-03-24T00:00:00.000
Time
11:46:10 AM
Date Time
2020-03-24T11:46:10.000
Inquiry Name
Coronavirus (COVID-19) Health and Safety
Brief Description
Get information about symptoms, prevention, and testing for coronavirus also known as COVID-19.
141622043
Unique Id: 141622043 • Date: 2020-03-24T00:00:00.000 • Time: 11:52:22 AM
Unique Id
141622043
Date
2020-03-24T00:00:00.000
Time
11:52:22 AM
Date Time
2020-03-24T11:52:22.000
Inquiry Name
Bulk Item Disposal
Brief Description
Learn how to get rid of bulk items. Schedule, reschedule, cancel, or check the status of a bulk item pickup appointment.
141622044
Unique Id: 141622044 • Date: 2020-03-24T00:00:00.000 • Time: 11:54:44 AM
Unique Id
141622044
Date
2020-03-24T00:00:00.000
Time
11:54:44 AM
Date Time
2020-03-24T11:54:44.000
Inquiry Name
School Parent Support (P311)
Brief Description
Learn about the support hotline for parents of public school students.
141622045
Unique Id: 141622045 • Date: 2020-03-24T00:00:00.000 • Time: 11:54:20 AM
Unique Id
141622045
Date
2020-03-24T00:00:00.000
Time
11:54:20 AM
Date Time
2020-03-24T11:54:20.000
Inquiry Name
Business Tax Assistance
Brief Description
Get help with business tax filing, payment, and account issues. Get a copy of a filed business tax return.
141622046
Unique Id: 141622046 • Date: 2020-03-24T00:00:00.000 • Time: 11:52:40 AM
Unique Id
141622046
Date
2020-03-24T00:00:00.000
Time
11:52:40 AM
Date Time
2020-03-24T11:52:40.000
Inquiry Name
Medical Transportation for Medicaid Clients
Brief Description
Learn about transportation to medical appointments for people who have Medicaid.
141622047
Unique Id: 141622047 • Date: 2020-03-24T00:00:00.000 • Time: 10:36:51 AM
Unique Id
141622047
Date
2020-03-24T00:00:00.000
Time
10:36:51 AM
Date Time
2020-03-24T10:36:51.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
141622048
Unique Id: 141622048 • Date: 2020-03-24T00:00:00.000 • Time: 11:50:34 AM
Unique Id
141622048
Date
2020-03-24T00:00:00.000
Time
11:50:34 AM
Date Time
2020-03-24T11:50:34.000
Inquiry Name
Coronavirus (COVID-19) Health and Safety
Brief Description
Get information about symptoms, prevention, and testing for coronavirus also known as COVID-19.
141622049
Unique Id: 141622049 • Date: 2020-03-24T00:00:00.000 • Time: 11:44:52 AM
Unique Id
141622049
Date
2020-03-24T00:00:00.000
Time
11:44:52 AM
Date Time
2020-03-24T11:44:52.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
141622050
Unique Id: 141622050 • Date: 2020-03-24T00:00:00.000 • Time: 11:51:20 AM
Unique Id
141622050
Date
2020-03-24T00:00:00.000
Time
11:51:20 AM
Date Time
2020-03-24T11:51:20.000
Inquiry Name
NYCHA Fees and Charges
Brief Description
Learn about NYCHA fees and charges for parking, appliances, and repairs.
141622052
Unique Id: 141622052 • Date: 2020-03-24T00:00:00.000 • Time: 11:54:30 AM
Unique Id
141622052
Date
2020-03-24T00:00:00.000
Time
11:54:30 AM
Date Time
2020-03-24T11:54:30.000
Inquiry Name
Directory Assistance
Brief Description
Get the phone number or address of a specific person or business.
141622054
Unique Id: 141622054 • Date: 2020-03-24T00:00:00.000 • Time: 11:50:16 AM
Unique Id
141622054
Date
2020-03-24T00:00:00.000
Time
11:50:16 AM
Date Time
2020-03-24T11:50:16.000
Inquiry Name
Coronavirus (COVID-19) Health and Safety
Brief Description
Get information about symptoms, prevention, and testing for coronavirus also known as COVID-19.
141622055
Unique Id: 141622055 • Date: 2020-03-24T00:00:00.000 • Time: 11:53:20 AM
Unique Id
141622055
Date
2020-03-24T00:00:00.000
Time
11:53:20 AM
Date Time
2020-03-24T11:53:20.000
Inquiry Name
Dangerous Location or Situation
Brief Description
Report a situation that might cause danger to life or personal property.
141622057
Unique Id: 141622057 • Date: 2020-03-24T00:00:00.000 • Time: 10:30:26 AM
Unique Id
141622057
Date
2020-03-24T00:00:00.000
Time
10:30:26 AM
Date Time
2020-03-24T10:30:26.000
Inquiry Name
Labor Law
Brief Description
Learn about the rules that apply to workers and their employers and report unfair or illegal practices.
141622058
Unique Id: 141622058 • Date: 2020-03-24T00:00:00.000 • Time: 11:55:28 AM
Unique Id
141622058
Date
2020-03-24T00:00:00.000
Time
11:55:28 AM
Date Time
2020-03-24T11:55:28.000
Inquiry Name
Volunteer in Emergencies
Brief Description
Help others prepare for and respond to emergencies.
141622059
Unique Id: 141622059 • Date: 2020-03-24T00:00:00.000 • Time: 11:56:44 AM
Unique Id
141622059
Date
2020-03-24T00:00:00.000
Time
11:56:44 AM
Date Time
2020-03-24T11:56:44.000
Inquiry Name
Community Boards
Brief Description
Get locations and contact information for community boards.
141622060
Unique Id: 141622060 • Date: 2020-03-24T00:00:00.000 • Time: 11:56:44 AM
Unique Id
141622060
Date
2020-03-24T00:00:00.000
Time
11:56:44 AM
Date Time
2020-03-24T11:56:44.000
Inquiry Name
Overcharge
Brief Description
Report price gouging.
141622062
Unique Id: 141622062 • Date: 2020-03-24T00:00:00.000 • Time: 11:58:00 AM
Unique Id
141622062
Date
2020-03-24T00:00:00.000
Time
11:58:00 AM
Date Time
2020-03-24T11:58:00.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give feedback on the service provided by City Agencies and their employees.
141622063
Unique Id: 141622063 • Date: 2020-03-24T00:00:00.000 • Time: 11:49:46 AM
Unique Id
141622063
Date
2020-03-24T00:00:00.000
Time
11:49:46 AM
Date Time
2020-03-24T11:49:46.000
Inquiry Name
Labor Law
Brief Description
Learn about the rules that apply to workers and their employers and report unfair or illegal practices.
141622064
Unique Id: 141622064 • Date: 2020-03-24T00:00:00.000 • Time: 11:50:32 AM
Unique Id
141622064
Date
2020-03-24T00:00:00.000
Time
11:50:32 AM
Date Time
2020-03-24T11:50:32.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give feedback on the service provided by City Agencies and their employees.
141622066
Unique Id: 141622066 • Date: 2020-03-24T00:00:00.000 • Time: 10:21:33 AM
Unique Id
141622066
Date
2020-03-24T00:00:00.000
Time
10:21:33 AM
Date Time
2020-03-24T10:21:33.000
Inquiry Name
Sewer Backup
Brief Description
Report water or sewage coming out a toilet, sink drain, or bathtub drain as a result of heavy rainfall or flooding.
141622067
Unique Id: 141622067 • Date: 2020-03-24T00:00:00.000 • Time: 11:54:50 AM
Unique Id
141622067
Date
2020-03-24T00:00:00.000
Time
11:54:50 AM
Date Time
2020-03-24T11:54:50.000
Inquiry Name
Food Poisoning
Brief Description
Report illness caused by food.
141622068
Unique Id: 141622068 • Date: 2020-03-24T00:00:00.000 • Time: 11:51:20 AM
Unique Id
141622068
Date
2020-03-24T00:00:00.000
Time
11:51:20 AM
Date Time
2020-03-24T11:51:20.000
Inquiry Name
Marriage Record
Brief Description
Get a copy of a marriage record or make a correction.
141622069
Unique Id: 141622069 • Date: 2020-03-24T00:00:00.000 • Time: 11:56:38 AM
Unique Id
141622069
Date
2020-03-24T00:00:00.000
Time
11:56:38 AM
Date Time
2020-03-24T11:56:38.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
141622070
Unique Id: 141622070 • Date: 2020-03-24T00:00:00.000 • Time: 11:56:44 AM
Unique Id
141622070
Date
2020-03-24T00:00:00.000
Time
11:56:44 AM
Date Time
2020-03-24T11:56:44.000
Inquiry Name
Elected Officials
Brief Description
Find out who your City, State, and Federal elected officials are and how to contact them.
141622071
Unique Id: 141622071 • Date: 2020-03-24T00:00:00.000 • Time: 11:56:12 AM
Unique Id
141622071
Date
2020-03-24T00:00:00.000
Time
11:56:12 AM
Date Time
2020-03-24T11:56:12.000
Inquiry Name
Housing Court for Tenants and Landlords
Brief Description
Learn about assistance for landlords and tenants with ongoing disputes, including eviction.
141622072
Unique Id: 141622072 • Date: 2020-03-24T00:00:00.000 • Time: 11:57:36 AM
Unique Id
141622072
Date
2020-03-24T00:00:00.000
Time
11:57:36 AM
Date Time
2020-03-24T11:57:36.000
Inquiry Name
Department of Consumer Affairs Violation Business Assistance
Brief Description
Get help for a business with a Department of Consumer Affairs (DCA) violation.
141622073
Unique Id: 141622073 • Date: 2020-03-24T00:00:00.000 • Time: 11:57:58 AM
Unique Id
141622073
Date
2020-03-24T00:00:00.000
Time
11:57:58 AM
Date Time
2020-03-24T11:57:58.000
Inquiry Name
Restaurant, Deli, or Food Cart Complaint
Brief Description
Report an unsanitary restaurant, deli, grocery, market, cafeteria, bakery, food cart, stand, truck, or facility where food is made or stored.
141622074
Unique Id: 141622074 • Date: 2020-03-24T00:00:00.000 • Time: 11:59:18 AM
Unique Id
141622074
Date
2020-03-24T00:00:00.000
Time
11:59:18 AM
Date Time
2020-03-24T11:59:18.000
Inquiry Name
Hospitals
Brief Description
Get locations and contact information for public hospitals.
141622076
Unique Id: 141622076 • Date: 2020-03-24T00:00:00.000 • Time: 11:57:06 AM
Unique Id
141622076
Date
2020-03-24T00:00:00.000
Time
11:57:06 AM
Date Time
2020-03-24T11:57:06.000
Inquiry Name
Unemployment Insurance
Brief Description
Learn about filing an unemployment insurance claim.
141622077
Unique Id: 141622077 • Date: 2020-03-24T00:00:00.000 • Time: 11:57:54 AM
Unique Id
141622077
Date
2020-03-24T00:00:00.000
Time
11:57:54 AM
Date Time
2020-03-24T11:57:54.000
Inquiry Name
City-Issued Violation or Summons
Brief Description
Pay, dispute, or get help with a ticket issued by the City for violating quality of life laws, health code, or other rules.
141622078
Unique Id: 141622078 • Date: 2020-03-24T00:00:00.000 • Time: 11:57:14 AM
Unique Id
141622078
Date
2020-03-24T00:00:00.000
Time
11:57:14 AM
Date Time
2020-03-24T11:57:14.000
Inquiry Name
NYCHA Public Housing and NYCHA Section 8
Brief Description
Apply for NYCHA public housing or check application status. Learn about NYCHA Section 8 Program.
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