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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
Department of Homeless Services
Unique Id: 64232969 • Date: 2010-05-24T00:00:00.000 • Time: 10:38:03 PM
Unique Id
64232969
Date
2010-05-24T00:00:00.000
Time
10:38:03 PM
Date Time
2010-05-24T22:38:03.000
Agency
DHS
Agency Name
Department of Homeless Services
Inquiry Name
Homeless Shelter Intake for Single Adults
Brief Description
Apply for shelter for single homeless adults 18 and older.
Call Resolution
Information Provided
New York City Police Department
Unique Id: 64232970 • Date: 2010-05-24T00:00:00.000 • Time: 10:10:24 PM
Unique Id
64232970
Date
2010-05-24T00:00:00.000
Time
10:10:24 PM
Date Time
2010-05-24T22:10:24.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
Department of Parks and Recreation
Unique Id: 64232971 • Date: 2010-05-24T00:00:00.000 • Time: 10:14:29 PM
Unique Id
64232971
Date
2010-05-24T00:00:00.000
Time
10:14:29 PM
Date Time
2010-05-24T22:14:29.000
Agency
DPR
Agency Name
Department of Parks and Recreation
Inquiry Name
Park Maintenance Complaint
Brief Description
Report a park area or equipment in need of cleaning or repair.
Call Resolution
CSMS SR
Department of Parks and Recreation
Unique Id: 64232972 • Date: 2010-05-24T00:00:00.000 • Time: 10:18:19 PM
Unique Id
64232972
Date
2010-05-24T00:00:00.000
Time
10:18:19 PM
Date Time
2010-05-24T22:18:19.000
Agency
DPR
Agency Name
Department of Parks and Recreation
Inquiry Name
Division Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Information Provided
New York City Police Department
Unique Id: 64232973 • Date: 2010-05-24T00:00:00.000 • Time: 10:14:36 PM
Unique Id
64232973
Date
2010-05-24T00:00:00.000
Time
10:14:36 PM
Date Time
2010-05-24T22:14:36.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Dangerous Location or Situation
Brief Description
Report a dangerous situation to 911.
Call Resolution
Hot Transfer 911
New York City Police Department
Unique Id: 64232974 • Date: 2010-05-24T00:00:00.000 • Time: 10:17:16 PM
Unique Id
64232974
Date
2010-05-24T00:00:00.000
Time
10:17:16 PM
Date Time
2010-05-24T22:17:16.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Vehicle
Brief Description
Report noise from a vehicle, including horn honking, engine idling, and loud music.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 64232975 • Date: 2010-05-24T00:00:00.000 • Time: 10:21:50 PM
Unique Id
64232975
Date
2010-05-24T00:00:00.000
Time
10:21:50 PM
Date Time
2010-05-24T22:21:50.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
Department of Parks and Recreation
Unique Id: 64232976 • Date: 2010-05-24T00:00:00.000 • Time: 10:18:58 PM
Unique Id
64232976
Date
2010-05-24T00:00:00.000
Time
10:18:58 PM
Date Time
2010-05-24T22:18:58.000
Agency
DPR
Agency Name
Department of Parks and Recreation
Inquiry Name
Park Maintenance Complaint
Brief Description
Report a park area or equipment in need of cleaning or repair.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 64232977 • Date: 2010-05-24T00:00:00.000 • Time: 11:21:49 PM
Unique Id
64232977
Date
2010-05-24T00:00:00.000
Time
11:21:49 PM
Date Time
2010-05-24T23:21:49.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
Department of Health and Human Services
Unique Id: 64232978 • Date: 2010-05-24T00:00:00.000 • Time: 10:28:35 PM
Unique Id
64232978
Date
2010-05-24T00:00:00.000
Time
10:28:35 PM
Date Time
2010-05-24T22:28:35.000
Agency
HHS
Agency Name
Department of Health and Human Services
Inquiry Name
Report Unsafe Products - Medicine and Cosmetics
Brief Description
Report of unsafe drugs, medical devices, or cosmetics.
Call Resolution
Agency Closed
Department of Correction
Unique Id: 64232979 • Date: 2010-05-24T00:00:00.000 • Time: 10:38:35 PM
Unique Id
64232979
Date
2010-05-24T00:00:00.000
Time
10:38:35 PM
Date Time
2010-05-24T22:38:35.000
Agency
DOC
Agency Name
Department of Correction
Inquiry Name
Inmate Item Delivery
Brief Description
Information on how to provide items for inmates.
Call Resolution
Information Provided
New York City Housing Authority
Unique Id: 64232980 • Date: 2010-05-24T00:00:00.000 • Time: 10:45:41 PM
Unique Id
64232980
Date
2010-05-24T00:00:00.000
Time
10:45:41 PM
Date Time
2010-05-24T22:45:41.000
Agency
NYCHA
Agency Name
New York City Housing Authority
Inquiry Name
Public Housing Application Information and Assistance
Brief Description
NYCHA provides decent and affordable housing in a safe and secure living environment for low and moderate income residents throughout the five boroughs.
Call Resolution
Information Provided
Department of Sanitation
Unique Id: 64232981 • Date: 2010-05-24T00:00:00.000 • Time: 10:51:29 PM
Unique Id
64232981
Date
2010-05-24T00:00:00.000
Time
10:51:29 PM
Date Time
2010-05-24T22:51:29.000
Agency
DSNY
Agency Name
Department of Sanitation
Inquiry Name
Improper Trash Disposal
Brief Description
Report of someone using another person's trash receptacle, placing trash in front of another location, or disposing of a mattress incorrectly.
Call Resolution
Internal Transfer
Department of Environmental Protection
Unique Id: 64232982 • Date: 2010-05-24T00:00:00.000 • Time: 10:55:29 PM
Unique Id
64232982
Date
2010-05-24T00:00:00.000
Time
10:55:29 PM
Date Time
2010-05-24T22:55:29.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Fire Hydrant Running Full
Brief Description
Report a fire hydrant that is running at full blast.
Call Resolution
Internal Transfer
Department of Health and Mental Hygiene
Unique Id: 64232983 • Date: 2010-05-24T00:00:00.000 • Time: 10:51:03 PM
Unique Id
64232983
Date
2010-05-24T00:00:00.000
Time
10:51:03 PM
Date Time
2010-05-24T22:51:03.000
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Inquiry Name
Standing Water
Brief Description
Report standing water outdoors during Mosquito season. Mosquito season is April 1 to October 31.
Call Resolution
CSMS SR
Department of Health and Mental Hygiene
Unique Id: 64232984 • Date: 2010-05-24T00:00:00.000 • Time: 10:55:18 PM
Unique Id
64232984
Date
2010-05-24T00:00:00.000
Time
10:55:18 PM
Date Time
2010-05-24T22:55:18.000
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Inquiry Name
Standing Water
Brief Description
Report standing water outdoors during Mosquito season. Mosquito season is April 1 to October 31.
Call Resolution
CSMS SR
Department of Health and Mental Hygiene
Unique Id: 64232985 • Date: 2010-05-24T00:00:00.000 • Time: 11:00:58 PM
Unique Id
64232985
Date
2010-05-24T00:00:00.000
Time
11:00:58 PM
Date Time
2010-05-24T23:00:58.000
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Inquiry Name
Standing Water
Brief Description
Report standing water outdoors during Mosquito season. Mosquito season is April 1 to October 31.
Call Resolution
CSMS SR
Department of Finance
Unique Id: 64232986 • Date: 2010-05-24T00:00:00.000 • Time: 10:58:29 PM
Unique Id
64232986
Date
2010-05-24T00:00:00.000
Time
10:58:29 PM
Date Time
2010-05-24T22:58:29.000
Agency
DOF
Agency Name
Department of Finance
Inquiry Name
Find a Towed Vehicle - Plate Number Known
Brief Description
Location of a vehicle that may have been towed. Must know license plate number.
Call Resolution
Routed to Web Page
New York City Police Department
Unique Id: 64232987 • Date: 2010-05-24T00:00:00.000 • Time: 11:26:00 PM
Unique Id
64232987
Date
2010-05-24T00:00:00.000
Time
11:26:00 PM
Date Time
2010-05-24T23:26:00.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Club or Bar
Brief Description
Report noise from inside a club or bar.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 64232988 • Date: 2010-05-24T00:00:00.000 • Time: 11:29:36 PM
Unique Id
64232988
Date
2010-05-24T00:00:00.000
Time
11:29:36 PM
Date Time
2010-05-24T23:29:36.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 64232989 • Date: 2010-05-24T00:00:00.000 • Time: 3:54:07 PM
Unique Id
64232989
Date
2010-05-24T00:00:00.000
Time
3:54:07 PM
Date Time
2010-05-24T15:54:07.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Find a Police Precinct or PSA by Location
Brief Description
Find a precinct or police service area (PSA) for a specific address.
Call Resolution
Information Provided
3-1-1 Call Center
Unique Id: 64232990 • Date: 2010-05-24T00:00:00.000 • Time: 3:58:07 PM
Unique Id
64232990
Date
2010-05-24T00:00:00.000
Time
3:58:07 PM
Date Time
2010-05-24T15:58:07.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
SCRIE - Status Lookup
Brief Description
Status of a SCRIE application.
Call Resolution
Internal Transfer
Department of Consumer Affairs
Unique Id: 64232991 • Date: 2010-05-24T00:00:00.000 • Time: 4:02:28 PM
Unique Id
64232991
Date
2010-05-24T00:00:00.000
Time
4:02:28 PM
Date Time
2010-05-24T16:02:28.000
Agency
DCA
Agency Name
Department of Consumer Affairs
Inquiry Name
Travel Agency Complaint
Brief Description
Complaint about a travel agency.
Call Resolution
CSMS SR
State Attorney General
Unique Id: 64232992 • Date: 2010-05-24T00:00:00.000 • Time: 4:11:59 PM
Unique Id
64232992
Date
2010-05-24T00:00:00.000
Time
4:11:59 PM
Date Time
2010-05-24T16:11:59.000
Agency
OAG
Agency Name
State Attorney General
Inquiry Name
Internet Service and Online Business Complaint
Brief Description
Complaint about an online business or an online service not delivered.
Call Resolution
Information Provided
Department of Buildings
Unique Id: 64232993 • Date: 2010-05-24T00:00:00.000 • Time: 3:58:53 PM
Unique Id
64232993
Date
2010-05-24T00:00:00.000
Time
3:58:53 PM
Date Time
2010-05-24T15:58:53.000
Agency
DOB
Agency Name
Department of Buildings
Inquiry Name
Schedule a Plan Examiner Appointment
Brief Description
Request an appointment with a Plan Examiner.
Call Resolution
Internal Transfer
3-1-1 Call Center
Unique Id: 64232994 • Date: 2010-05-24T00:00:00.000 • Time: 4:01:47 PM
Unique Id
64232994
Date
2010-05-24T00:00:00.000
Time
4:01:47 PM
Date Time
2010-05-24T16:01:47.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Service Request Status - General
Brief Description
Status of most Service Requests filed with 311.
Call Resolution
Routed to Web Page
3-1-1 Call Center
Unique Id: 64232995 • Date: 2010-05-24T00:00:00.000 • Time: 4:07:35 PM
Unique Id
64232995
Date
2010-05-24T00:00:00.000
Time
4:07:35 PM
Date Time
2010-05-24T16:07:35.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Service Request Status - General
Brief Description
Status of most Service Requests filed with 311.
Call Resolution
Routed to Web Page
Department of Education
Unique Id: 64232996 • Date: 2010-05-24T00:00:00.000 • Time: 4:10:24 PM
Unique Id
64232996
Date
2010-05-24T00:00:00.000
Time
4:10:24 PM
Date Time
2010-05-24T16:10:24.000
Agency
DOE
Agency Name
Department of Education
Inquiry Name
Public School Safety Complaint
Brief Description
Complaints about harassment, fights, or other safety issues.
Call Resolution
Transfer to City Agency
Department of Education
Unique Id: 64232997 • Date: 2010-05-24T00:00:00.000 • Time: 4:27:43 PM
Unique Id
64232997
Date
2010-05-24T00:00:00.000
Time
4:27:43 PM
Date Time
2010-05-24T16:27:43.000
Agency
DOE
Agency Name
Department of Education
Inquiry Name
Find a School District by Location
Brief Description
Find a school district by location.
Call Resolution
Caller Hung Up
Department of Sanitation
Unique Id: 64232998 • Date: 2010-05-24T00:00:00.000 • Time: 4:00:26 PM
Unique Id
64232998
Date
2010-05-24T00:00:00.000
Time
4:00:26 PM
Date Time
2010-05-24T16:00:26.000
Agency
DSNY
Agency Name
Department of Sanitation
Inquiry Name
Street Not Swept
Brief Description
Report of missed street cleaning.
Call Resolution
Information Provided
Department of Buildings
Unique Id: 64232999 • Date: 2010-05-24T00:00:00.000 • Time: 4:05:37 PM
Unique Id
64232999
Date
2010-05-24T00:00:00.000
Time
4:05:37 PM
Date Time
2010-05-24T16:05:37.000
Agency
DOB
Agency Name
Department of Buildings
Inquiry Name
Unsafe Building Excavation or Demolition
Brief Description
Report of building demolition or excavation that is unsafe or affecting the structure of neighboring buildings.
Call Resolution
Information Provided
Selective Service System
Unique Id: 64233000 • Date: 2010-05-24T00:00:00.000 • Time: 4:13:21 PM
Unique Id
64233000
Date
2010-05-24T00:00:00.000
Time
4:13:21 PM
Date Time
2010-05-24T16:13:21.000
Agency
SSS
Agency Name
Selective Service System
Inquiry Name
Register for Military Draft- Selective Service
Brief Description
Registration to be eligible for the military draft, in case a draft becomes necessary.
Call Resolution
Referral
Department of Parks and Recreation
Unique Id: 64233001 • Date: 2010-05-24T00:00:00.000 • Time: 4:18:39 PM
Unique Id
64233001
Date
2010-05-24T00:00:00.000
Time
4:18:39 PM
Date Time
2010-05-24T16:18:39.000
Agency
DPR
Agency Name
Department of Parks and Recreation
Inquiry Name
Become a Lifeguard
Brief Description
Information about the Lifeguard Program.
Call Resolution
Routed to Web Page
Human Resources Administration
Unique Id: 64233002 • Date: 2010-05-24T00:00:00.000 • Time: 4:24:05 PM
Unique Id
64233002
Date
2010-05-24T00:00:00.000
Time
4:24:05 PM
Date Time
2010-05-24T16:24:05.000
Agency
HRA
Agency Name
Human Resources Administration
Inquiry Name
Public Assistance or Welfare Information
Brief Description
Eligibility information and job center locations for public assistance. Includes case status.
Call Resolution
Transfer to City Agency
NYS Department of Labor
Unique Id: 64233003 • Date: 2010-05-24T00:00:00.000 • Time: 4:00:35 PM
Unique Id
64233003
Date
2010-05-24T00:00:00.000
Time
4:00:35 PM
Date Time
2010-05-24T16:00:35.000
Agency
NYSDOL
Agency Name
NYS Department of Labor
Inquiry Name
Labor Law Information or Complaint
Brief Description
Regulations for the workplace.
Call Resolution
Referral
NYC Comptroller
Unique Id: 64233004 • Date: 2010-05-24T00:00:00.000 • Time: 4:03:07 PM
Unique Id
64233004
Date
2010-05-24T00:00:00.000
Time
4:03:07 PM
Date Time
2010-05-24T16:03:07.000
Agency
COMP
Agency Name
NYC Comptroller
Inquiry Name
Prevailing Wage Complaint and Information
Brief Description
Assistance recovering money for a worker who was not paid the correct wage.
Call Resolution
Transfer to City Agency
Department of Housing Preservation and Development
Unique Id: 64233005 • Date: 2010-05-24T00:00:00.000 • Time: 4:11:19 PM
Unique Id
64233005
Date
2010-05-24T00:00:00.000
Time
4:11:19 PM
Date Time
2010-05-24T16:11:19.000
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Inquiry Name
Landlord Complaint - Maintenance
Brief Description
Report of a housing maintenance problem.
Call Resolution
Internal Transfer
Animal Care and Control
Unique Id: 64233006 • Date: 2010-05-24T00:00:00.000 • Time: 4:15:57 PM
Unique Id
64233006
Date
2010-05-24T00:00:00.000
Time
4:15:57 PM
Date Time
2010-05-24T16:15:57.000
Agency
ACC
Agency Name
Animal Care and Control
Inquiry Name
Animal - Injured or Sick
Brief Description
Report an injured or sick stray or wild animal, including a possibly rabid animal.
Call Resolution
Information Provided
Department of Education
Unique Id: 64233007 • Date: 2010-05-24T00:00:00.000 • Time: 4:18:41 PM
Unique Id
64233007
Date
2010-05-24T00:00:00.000
Time
4:18:41 PM
Date Time
2010-05-24T16:18:41.000
Agency
DOE
Agency Name
Department of Education
Inquiry Name
Find a School
Brief Description
Get contact information for a specific school.
Call Resolution
Information Provided
Animal Care and Control
Unique Id: 64233008 • Date: 2010-05-24T00:00:00.000 • Time: 6:01:09 PM
Unique Id
64233008
Date
2010-05-24T00:00:00.000
Time
6:01:09 PM
Date Time
2010-05-24T18:01:09.000
Agency
ACC
Agency Name
Animal Care and Control
Inquiry Name
Animal - Injured or Sick
Brief Description
Report an injured or sick stray or wild animal, including a possibly rabid animal.
Call Resolution
Transfer to City Agency
Department of Environmental Protection
Unique Id: 64233009 • Date: 2010-05-24T00:00:00.000 • Time: 6:02:18 PM
Unique Id
64233009
Date
2010-05-24T00:00:00.000
Time
6:02:18 PM
Date Time
2010-05-24T18:02:18.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Dust Complaint
Brief Description
General report of dust pollution.
Call Resolution
Information Provided
Department of Environmental Protection
Unique Id: 64233010 • Date: 2010-05-24T00:00:00.000 • Time: 6:05:35 PM
Unique Id
64233010
Date
2010-05-24T00:00:00.000
Time
6:05:35 PM
Date Time
2010-05-24T18:05:35.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Fire Hydrant Running Full
Brief Description
Report a fire hydrant that is running at full blast.
Call Resolution
Information Provided
Department of Homeless Services
Unique Id: 64233011 • Date: 2010-05-24T00:00:00.000 • Time: 6:01:23 PM
Unique Id
64233011
Date
2010-05-24T00:00:00.000
Time
6:01:23 PM
Date Time
2010-05-24T18:01:23.000
Agency
DHS
Agency Name
Department of Homeless Services
Inquiry Name
Homeless Shelter Intake for Adult Families
Brief Description
Apply for shelter at the Adult Family Intake Center (AFIC) for homeless adult families without young children.
Call Resolution
Information Provided
Department of Environmental Protection
Unique Id: 64233012 • Date: 2010-05-24T00:00:00.000 • Time: 6:03:36 PM
Unique Id
64233012
Date
2010-05-24T00:00:00.000
Time
6:03:36 PM
Date Time
2010-05-24T18:03:36.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Fire Hydrant - Running or Leaking
Brief Description
Report of a fire hydrant that is leaking or open, but not running full blast.
Call Resolution
Information Provided
Department of Environmental Protection
Unique Id: 64233013 • Date: 2010-05-24T00:00:00.000 • Time: 6:07:38 PM
Unique Id
64233013
Date
2010-05-24T00:00:00.000
Time
6:07:38 PM
Date Time
2010-05-24T18:07:38.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Cold Water Complaint - Dirty
Brief Description
Report drinking water from the tap or faucet that is dirty, brown, black, or rusty.
Call Resolution
Information Provided
Department of Buildings
Unique Id: 64233014 • Date: 2010-05-24T00:00:00.000 • Time: 6:03:49 PM
Unique Id
64233014
Date
2010-05-24T00:00:00.000
Time
6:03:49 PM
Date Time
2010-05-24T18:03:49.000
Agency
DOB
Agency Name
Department of Buildings
Inquiry Name
Building Construction Unauthorized After Hours
Brief Description
Report building construction after-hours or on weekends.
Call Resolution
Information Provided
Department of Consumer Affairs
Unique Id: 64233015 • Date: 2010-05-24T00:00:00.000 • Time: 6:05:40 PM
Unique Id
64233015
Date
2010-05-24T00:00:00.000
Time
6:05:40 PM
Date Time
2010-05-24T18:05:40.000
Agency
DCA
Agency Name
Department of Consumer Affairs
Inquiry Name
Home Improvement Contractor License Verification
Brief Description
Check that a contractor is licensed by the Department of Consumer Affairs.
Call Resolution
Information Provided
Department of Health and Mental Hygiene
Unique Id: 64233016 • Date: 2010-05-24T00:00:00.000 • Time: 6:08:47 PM
Unique Id
64233016
Date
2010-05-24T00:00:00.000
Time
6:08:47 PM
Date Time
2010-05-24T18:08:47.000
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Inquiry Name
Smoking Complaint - Residence
Brief Description
Report secondhand smoking in residences.
Call Resolution
Information Provided
New York Courts
Unique Id: 64233017 • Date: 2010-05-24T00:00:00.000 • Time: 6:19:29 PM
Unique Id
64233017
Date
2010-05-24T00:00:00.000
Time
6:19:29 PM
Date Time
2010-05-24T18:19:29.000
Agency
NYCOURTS
Agency Name
New York Courts
Inquiry Name
Tenant and Landlord Disputes - Queens
Brief Description
Information and assistance for landlords and tenants with an ongoing dispute, including eviction.
Call Resolution
Information Provided
Department of Housing Preservation and Development
Unique Id: 64233018 • Date: 2010-05-24T00:00:00.000 • Time: 6:20:43 PM
Unique Id
64233018
Date
2010-05-24T00:00:00.000
Time
6:20:43 PM
Date Time
2010-05-24T18:20:43.000
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Inquiry Name
Tenant and Landlord Disputes Brochure
Brief Description
Brochure about landlord-tenant rights and obligations.
Call Resolution
Information Provided
NYC Data AI • Public-data exploration interface