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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
Department of Sanitation
Unique Id: 70417168 • Date: 2010-12-19T00:00:00.000 • Time: 8:06:09 AM
Unique Id
70417168
Date
2010-12-19T00:00:00.000
Time
8:06:09 AM
Date Time
2010-12-19T08:06:09.000
Agency
DSNY
Agency Name
Department of Sanitation
Inquiry Name
Ice on Roadway - Non-Storm Condition
Brief Description
Request the removal of ice that is not the result of a winter snow or ice storm.
Call Resolution
Information Provided
Department of Environmental Protection
Unique Id: 70417169 • Date: 2010-12-19T00:00:00.000 • Time: 8:07:20 AM
Unique Id
70417169
Date
2010-12-19T00:00:00.000
Time
8:07:20 AM
Date Time
2010-12-19T08:07:20.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Fire Hydrant - Running or Leaking
Brief Description
Report of a fire hydrant that is leaking or open, but not running full blast.
Call Resolution
Internal Transfer
New York City Police Department
Unique Id: 70417170 • Date: 2010-12-19T00:00:00.000 • Time: 8:14:19 AM
Unique Id
70417170
Date
2010-12-19T00:00:00.000
Time
8:14:19 AM
Date Time
2010-12-19T08:14:19.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Arrested Person Location - Brooklyn
Brief Description
Locate a person you think is in police custody in Brooklyn.
Call Resolution
Transfer to City Agency
U.S. Marine Corps
Unique Id: 70417172 • Date: 2010-12-19T00:00:00.000 • Time: 8:27:13 AM
Unique Id
70417172
Date
2010-12-19T00:00:00.000
Time
8:27:13 AM
Date Time
2010-12-19T08:27:13.000
Agency
USMARINE
Agency Name
U.S. Marine Corps
Inquiry Name
Toys for Tots 2016
Brief Description
Toy donations and requests during the holiday season.
Call Resolution
Information Provided
U.S. Marine Corps
Unique Id: 70417173 • Date: 2010-12-19T00:00:00.000 • Time: 8:33:59 AM
Unique Id
70417173
Date
2010-12-19T00:00:00.000
Time
8:33:59 AM
Date Time
2010-12-19T08:33:59.000
Agency
USMARINE
Agency Name
U.S. Marine Corps
Inquiry Name
Toys for Tots 2016
Brief Description
Toy donations and requests during the holiday season.
Call Resolution
Caller Hung Up
Department of Transportation
Unique Id: 70417174 • Date: 2010-12-19T00:00:00.000 • Time: 8:39:31 AM
Unique Id
70417174
Date
2010-12-19T00:00:00.000
Time
8:39:31 AM
Date Time
2010-12-19T08:39:31.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Muni-Meter Defective or Damaged
Brief Description
Report a Muni-Meter that is damaged, not accepting coins, not reading cards, has fast or failed timing, or is not printing receipts.
Call Resolution
Information Provided
New York City Police Department
Unique Id: 70417175 • Date: 2010-12-19T00:00:00.000 • Time: 8:48:47 AM
Unique Id
70417175
Date
2010-12-19T00:00:00.000
Time
8:48:47 AM
Date Time
2010-12-19T08:48:47.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Arrested Person Location - Manhattan
Brief Description
Locate a person you think is in police custody in Manhattan.
Call Resolution
Information Provided
Department of Homeless Services
Unique Id: 70417176 • Date: 2010-12-19T00:00:00.000 • Time: 8:35:19 AM
Unique Id
70417176
Date
2010-12-19T00:00:00.000
Time
8:35:19 AM
Date Time
2010-12-19T08:35:19.000
Agency
DHS
Agency Name
Department of Homeless Services
Inquiry Name
Assistance for Homeless People in Shelters
Brief Description
Assistance for a homeless person currently in the shelter system. Includes medical concerns.
Call Resolution
Information Provided
Department of Homeless Services
Unique Id: 70417177 • Date: 2010-12-19T00:00:00.000 • Time: 8:46:42 AM
Unique Id
70417177
Date
2010-12-19T00:00:00.000
Time
8:46:42 AM
Date Time
2010-12-19T08:46:42.000
Agency
DHS
Agency Name
Department of Homeless Services
Inquiry Name
Homeless Drop-In Centers
Brief Description
Hot meals, clothing, and social services for homeless people living on the streets.
Call Resolution
Information Provided
Department of Environmental Protection
Unique Id: 70417178 • Date: 2010-12-19T00:00:00.000 • Time: 9:22:40 AM
Unique Id
70417178
Date
2010-12-19T00:00:00.000
Time
9:22:40 AM
Date Time
2010-12-19T09:22:40.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Water Main Break - Priority
Brief Description
Report a possible water main break.
Call Resolution
Internal Transfer
New York City Police Department
Unique Id: 70417179 • Date: 2010-12-19T00:00:00.000 • Time: 9:27:11 AM
Unique Id
70417179
Date
2010-12-19T00:00:00.000
Time
9:27:11 AM
Date Time
2010-12-19T09:27:11.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Hot Transfer 911
Brief Description
Requires immediate transfer to 911.
Call Resolution
Hot Transfer 911
Department of Housing Preservation and Development
Unique Id: 70417180 • Date: 2010-12-19T00:00:00.000 • Time: 9:29:28 AM
Unique Id
70417180
Date
2010-12-19T00:00:00.000
Time
9:29:28 AM
Date Time
2010-12-19T09:29:28.000
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Inquiry Name
Landlord Complaint - Maintenance
Brief Description
Report of a housing maintenance problem.
Call Resolution
Internal Transfer
Association of the Bar of the City of New York
Unique Id: 70417181 • Date: 2010-12-19T00:00:00.000 • Time: 9:56:43 AM
Unique Id
70417181
Date
2010-12-19T00:00:00.000
Time
9:56:43 AM
Date Time
2010-12-19T09:56:43.000
Agency
BAROFNYC
Agency Name
Association of the Bar of the City of New York
Inquiry Name
Lawyer Referral
Brief Description
Lawyer and legal advice referrals.
Call Resolution
Information Provided
Department of Consumer Affairs
Unique Id: 70417182 • Date: 2010-12-19T00:00:00.000 • Time: 11:22:02 AM
Unique Id
70417182
Date
2010-12-19T00:00:00.000
Time
11:22:02 AM
Date Time
2010-12-19T11:22:02.000
Agency
DCA
Agency Name
Department of Consumer Affairs
Inquiry Name
Consumer Protection Law Guide
Brief Description
Rules for businesses operating in New York City.
Call Resolution
CSMS SR
NYC Comptroller
Unique Id: 70417183 • Date: 2010-12-19T00:00:00.000 • Time: 9:33:11 AM
Unique Id
70417183
Date
2010-12-19T00:00:00.000
Time
9:33:11 AM
Date Time
2010-12-19T09:33:11.000
Agency
COMP
Agency Name
NYC Comptroller
Inquiry Name
File Claim Against the City
Brief Description
Report personal injury or property damage against the City or a City contractor including damage to a vehicle from a pothole.
Call Resolution
Agency Closed
Department of Transportation
Unique Id: 70417184 • Date: 2010-12-19T00:00:00.000 • Time: 9:42:41 AM
Unique Id
70417184
Date
2010-12-19T00:00:00.000
Time
9:42:41 AM
Date Time
2010-12-19T09:42:41.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Sunday Parking Meters
Brief Description
Information and comments about Sunday regulations for parking meters.
Call Resolution
Information Provided
New York City Police Department
Unique Id: 70417185 • Date: 2010-12-19T00:00:00.000 • Time: 9:47:07 AM
Unique Id
70417185
Date
2010-12-19T00:00:00.000
Time
9:47:07 AM
Date Time
2010-12-19T09:47:07.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Store or Business
Brief Description
Report noise other than an alarm from a store or commercial location.
Call Resolution
CSMS SR
Department of Environmental Protection
Unique Id: 70417186 • Date: 2010-12-19T00:00:00.000 • Time: 9:54:33 AM
Unique Id
70417186
Date
2010-12-19T00:00:00.000
Time
9:54:33 AM
Date Time
2010-12-19T09:54:33.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Noise from Construction
Brief Description
Report noise from street or building construction.
Call Resolution
Internal Transfer
New York City Police Department
Unique Id: 70417187 • Date: 2010-12-19T00:00:00.000 • Time: 9:58:38 AM
Unique Id
70417187
Date
2010-12-19T00:00:00.000
Time
9:58:38 AM
Date Time
2010-12-19T09:58:38.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Arrested Person Location - Brooklyn
Brief Description
Locate a person you think is in police custody in Brooklyn.
Call Resolution
Information Provided
Con Edison
Unique Id: 70417188 • Date: 2010-12-19T00:00:00.000 • Time: 10:01:25 AM
Unique Id
70417188
Date
2010-12-19T00:00:00.000
Time
10:01:25 AM
Date Time
2010-12-19T10:01:25.000
Agency
CONED
Agency Name
Con Edison
Inquiry Name
Con Ed Power Outage or Blackout
Brief Description
Outage or blackout in any part of New York City except the Rockaways.
Call Resolution
Transfer to City Agency
Department of Parks and Recreation
Unique Id: 70417189 • Date: 2010-12-19T00:00:00.000 • Time: 10:03:49 AM
Unique Id
70417189
Date
2010-12-19T00:00:00.000
Time
10:03:49 AM
Date Time
2010-12-19T10:03:49.000
Agency
DPR
Agency Name
Department of Parks and Recreation
Inquiry Name
Find an Event in a Park
Brief Description
Information about events that are sponsored by the Department of Parks and Recreation.
Call Resolution
Routed to Web Page
New York City Police Department
Unique Id: 70417190 • Date: 2010-12-19T00:00:00.000 • Time: 10:10:17 AM
Unique Id
70417190
Date
2010-12-19T00:00:00.000
Time
10:10:17 AM
Date Time
2010-12-19T10:10:17.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Find a Police Precinct or PSA by Location
Brief Description
Find a precinct or police service area (PSA) for a specific address.
Call Resolution
Information Provided
Department of Housing Preservation and Development
Unique Id: 70417191 • Date: 2010-12-19T00:00:00.000 • Time: 10:13:35 AM
Unique Id
70417191
Date
2010-12-19T00:00:00.000
Time
10:13:35 AM
Date Time
2010-12-19T10:13:35.000
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Inquiry Name
Heat Complaint - Residential Building - Inadequate Heat
Brief Description
Complaint that an apartment, house, or single room occupancy is too cold.
Call Resolution
Internal Transfer
Department of Transportation
Unique Id: 70417192 • Date: 2010-12-19T00:00:00.000 • Time: 10:15:49 AM
Unique Id
70417192
Date
2010-12-19T00:00:00.000
Time
10:15:49 AM
Date Time
2010-12-19T10:15:49.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Traffic or Pedestrian Signal Condition
Brief Description
Report a traffic or pedestrian signal condition.
Call Resolution
Internal Transfer
New York City Police Department
Unique Id: 70417193 • Date: 2010-12-19T00:00:00.000 • Time: 10:18:27 AM
Unique Id
70417193
Date
2010-12-19T00:00:00.000
Time
10:18:27 AM
Date Time
2010-12-19T10:18:27.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Illegal Parking Complaint
Brief Description
Report a non-emergency illegally parked vehicle.
Call Resolution
CSMS SR
Animal Care and Control
Unique Id: 70417194 • Date: 2010-12-19T00:00:00.000 • Time: 10:24:45 AM
Unique Id
70417194
Date
2010-12-19T00:00:00.000
Time
10:24:45 AM
Date Time
2010-12-19T10:24:45.000
Agency
ACC
Agency Name
Animal Care and Control
Inquiry Name
Animal - Adoption
Brief Description
Information about adopting an animal in need of a home.
Call Resolution
Information Provided
New York City Police Department
Unique Id: 70417195 • Date: 2010-12-19T00:00:00.000 • Time: 10:29:01 AM
Unique Id
70417195
Date
2010-12-19T00:00:00.000
Time
10:29:01 AM
Date Time
2010-12-19T10:29:01.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Cash for Guns Program
Brief Description
Turn in a gun at any police precinct.
Call Resolution
Information Provided
New York City Police Department
Unique Id: 70417200 • Date: 2010-12-19T00:00:00.000 • Time: 10:36:10 AM
Unique Id
70417200
Date
2010-12-19T00:00:00.000
Time
10:36:10 AM
Date Time
2010-12-19T10:36:10.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Division Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Information Provided
Department of Finance
Unique Id: 70417201 • Date: 2010-12-19T00:00:00.000 • Time: 10:38:31 AM
Unique Id
70417201
Date
2010-12-19T00:00:00.000
Time
10:38:31 AM
Date Time
2010-12-19T10:38:31.000
Agency
DOF
Agency Name
Department of Finance
Inquiry Name
Find a Towed Vehicle - Plate Number Known
Brief Description
Location of a vehicle that may have been towed. Must know license plate number.
Call Resolution
Routed to Web Page
Department of Finance
Unique Id: 70417202 • Date: 2010-12-19T00:00:00.000 • Time: 10:40:44 AM
Unique Id
70417202
Date
2010-12-19T00:00:00.000
Time
10:40:44 AM
Date Time
2010-12-19T10:40:44.000
Agency
DOF
Agency Name
Department of Finance
Inquiry Name
Reclaim a Towed Vehicle - NYPD
Brief Description
How to reclaim a vehicle towed by the Police Department.
Call Resolution
Information Provided
New York City Police Department
Unique Id: 70417203 • Date: 2010-12-19T00:00:00.000 • Time: 10:41:02 AM
Unique Id
70417203
Date
2010-12-19T00:00:00.000
Time
10:41:02 AM
Date Time
2010-12-19T10:41:02.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Find a Police Precinct or PSA by Location
Brief Description
Find a precinct or police service area (PSA) for a specific address.
Call Resolution
Information Provided
New York City Police Department
Unique Id: 70417204 • Date: 2010-12-19T00:00:00.000 • Time: 10:42:34 AM
Unique Id
70417204
Date
2010-12-19T00:00:00.000
Time
10:42:34 AM
Date Time
2010-12-19T10:42:34.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Division Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Information Provided
Social Security Administration
Unique Id: 70417205 • Date: 2010-12-19T00:00:00.000 • Time: 10:43:02 AM
Unique Id
70417205
Date
2010-12-19T00:00:00.000
Time
10:43:02 AM
Date Time
2010-12-19T10:43:02.000
Agency
SSA
Agency Name
Social Security Administration
Inquiry Name
Social Security - Benefits Application and Assistance
Brief Description
Request for Social Security, Disability, and Supplemental Security Income (SSI) benefits.
Call Resolution
Information Provided
Department of Sanitation
Unique Id: 70417206 • Date: 2010-12-19T00:00:00.000 • Time: 10:46:03 AM
Unique Id
70417206
Date
2010-12-19T00:00:00.000
Time
10:46:03 AM
Date Time
2010-12-19T10:46:03.000
Agency
DSNY
Agency Name
Department of Sanitation
Inquiry Name
ReuseNYC Donations Exchange
Brief Description
Information on places to donate or find second-hand goods.
Call Resolution
Information Provided
Taxi and Limousine Commission
Unique Id: 70417207 • Date: 2010-12-19T00:00:00.000 • Time: 10:48:44 AM
Unique Id
70417207
Date
2010-12-19T00:00:00.000
Time
10:48:44 AM
Date Time
2010-12-19T10:48:44.000
Agency
TLC
Agency Name
Taxi and Limousine Commission
Inquiry Name
Lost Property in a Taxi
Brief Description
Item lost in a taxi.
Call Resolution
CSMS SR
New York City Housing Authority
Unique Id: 70417208 • Date: 2010-12-19T00:00:00.000 • Time: 11:04:14 AM
Unique Id
70417208
Date
2010-12-19T00:00:00.000
Time
11:04:14 AM
Date Time
2010-12-19T11:04:14.000
Agency
NYCHA
Agency Name
New York City Housing Authority
Inquiry Name
Public Housing Maintenance
Brief Description
The 24 hour hotline to report maintenance issues for New York City Housing Authority (NYCHA) properties in all boroughs.
Call Resolution
Transfer to City Agency
3-1-1 Call Center
Unique Id: 70417209 • Date: 2010-12-19T00:00:00.000 • Time: 11:09:13 AM
Unique Id
70417209
Date
2010-12-19T00:00:00.000
Time
11:09:13 AM
Date Time
2010-12-19T11:09:13.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Outside of 311 Jurisdiction
Brief Description
Hidden service for activity coding.
Call Resolution
Out of 3-1-1 Jurisdiction
New York City Police Department
Unique Id: 70417210 • Date: 2010-12-19T00:00:00.000 • Time: 11:10:33 AM
Unique Id
70417210
Date
2010-12-19T00:00:00.000
Time
11:10:33 AM
Date Time
2010-12-19T11:10:33.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Illegal Parking Complaint
Brief Description
Report a non-emergency illegally parked vehicle.
Call Resolution
CSMS SR
Department of Buildings
Unique Id: 70417211 • Date: 2010-12-19T00:00:00.000 • Time: 11:18:20 AM
Unique Id
70417211
Date
2010-12-19T00:00:00.000
Time
11:18:20 AM
Date Time
2010-12-19T11:18:20.000
Agency
DOB
Agency Name
Department of Buildings
Inquiry Name
Schedule a Plan Examiner Appointment
Brief Description
Request an appointment with a Plan Examiner.
Call Resolution
Internal Transfer
Metropolitan Transportation Authority
Unique Id: 70417212 • Date: 2010-12-19T00:00:00.000 • Time: 11:19:19 AM
Unique Id
70417212
Date
2010-12-19T00:00:00.000
Time
11:19:19 AM
Date Time
2010-12-19T11:19:19.000
Agency
MTA
Agency Name
Metropolitan Transportation Authority
Inquiry Name
Toll Bridge or Tunnel - Within NYC
Brief Description
Information or complaint about bridges within New York City that charge a toll.
Call Resolution
Information Provided
Department of Correction
Unique Id: 70417213 • Date: 2010-12-19T00:00:00.000 • Time: 11:21:19 AM
Unique Id
70417213
Date
2010-12-19T00:00:00.000
Time
11:21:19 AM
Date Time
2010-12-19T11:21:19.000
Agency
DOC
Agency Name
Department of Correction
Inquiry Name
Inmate Visit Schedule
Brief Description
Recorded information about the visit schedule at City correctional facilities.
Call Resolution
Transfer to City Agency
Department of Correction
Unique Id: 70417214 • Date: 2010-12-19T00:00:00.000 • Time: 12:23:49 PM
Unique Id
70417214
Date
2010-12-19T00:00:00.000
Time
12:23:49 PM
Date Time
2010-12-19T12:23:49.000
Agency
DOC
Agency Name
Department of Correction
Inquiry Name
Inmate Information - Bail or Bond
Brief Description
Information about an inmate's bail or bond amount and instructions about how to pay bail.
Call Resolution
Information Provided
161245689
Unique Id: 161245689 • Date: 2024-11-13T00:00:00.000 • Time: 6:54:31 PM
Unique Id
161245689
Date
2024-11-13T00:00:00.000
Time
6:54:31 PM
Date Time
2024-11-13T18:54:31.000
Inquiry Name
Parking Ticket or Camera Violation Payment
Brief Description
Pay a parking ticket or camera violation.
Department of Correction
Unique Id: 70417215 • Date: 2010-12-19T00:00:00.000 • Time: 12:27:41 PM
Unique Id
70417215
Date
2010-12-19T00:00:00.000
Time
12:27:41 PM
Date Time
2010-12-19T12:27:41.000
Agency
DOC
Agency Name
Department of Correction
Inquiry Name
Inmate Information - Book and Case Number
Brief Description
Book and Case Number for a New York City inmate.
Call Resolution
Information Provided
Department of Correction
Unique Id: 70417216 • Date: 2010-12-19T00:00:00.000 • Time: 12:27:51 PM
Unique Id
70417216
Date
2010-12-19T00:00:00.000
Time
12:27:51 PM
Date Time
2010-12-19T12:27:51.000
Agency
DOC
Agency Name
Department of Correction
Inquiry Name
Inmate Information - Holding Location or Release Date
Brief Description
Information about an inmate's location or expected release date.
Call Resolution
Information Provided
Department of Correction
Unique Id: 70417217 • Date: 2010-12-19T00:00:00.000 • Time: 12:28:03 PM
Unique Id
70417217
Date
2010-12-19T00:00:00.000
Time
12:28:03 PM
Date Time
2010-12-19T12:28:03.000
Agency
DOC
Agency Name
Department of Correction
Inquiry Name
Inmate Information - Bail or Bond
Brief Description
Information about an inmate's bail or bond amount and instructions about how to pay bail.
Call Resolution
Information Provided
Taxi and Limousine Commission
Unique Id: 70417218 • Date: 2010-12-19T00:00:00.000 • Time: 11:22:41 AM
Unique Id
70417218
Date
2010-12-19T00:00:00.000
Time
11:22:41 AM
Date Time
2010-12-19T11:22:41.000
Agency
TLC
Agency Name
Taxi and Limousine Commission
Inquiry Name
Lost Property in a Taxi
Brief Description
Item lost in a taxi.
Call Resolution
CSMS SR
Taxi and Limousine Commission
Unique Id: 70417219 • Date: 2010-12-19T00:00:00.000 • Time: 11:32:09 AM
Unique Id
70417219
Date
2010-12-19T00:00:00.000
Time
11:32:09 AM
Date Time
2010-12-19T11:32:09.000
Agency
TLC
Agency Name
Taxi and Limousine Commission
Inquiry Name
Lost Property in a Taxi
Brief Description
Item lost in a taxi.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 70417220 • Date: 2010-12-19T00:00:00.000 • Time: 11:44:15 AM
Unique Id
70417220
Date
2010-12-19T00:00:00.000
Time
11:44:15 AM
Date Time
2010-12-19T11:44:15.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Arrested Person Location - Manhattan
Brief Description
Locate a person you think is in police custody in Manhattan.
Call Resolution
Transfer to City Agency
Department of Housing Preservation and Development
Unique Id: 70417221 • Date: 2010-12-19T00:00:00.000 • Time: 11:45:52 AM
Unique Id
70417221
Date
2010-12-19T00:00:00.000
Time
11:45:52 AM
Date Time
2010-12-19T11:45:52.000
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Inquiry Name
No Electricity in Apartment
Brief Description
Report of no electricity in an apartment within a multi-family house or apartment building.
Call Resolution
Internal Transfer
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