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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
147261611
Unique Id: 147261611 • Date: 2021-06-07T00:00:00.000 • Time: 6:20:42 AM
Unique Id
147261611
Date
2021-06-07T00:00:00.000
Time
6:20:42 AM
Date Time
2021-06-07T06:20:42.000
Inquiry Name
Lost Item in Sidewalk Grating
Brief Description
The City does not retrieve items that have fallen into sidewalk gratings.
147261612
Unique Id: 147261612 • Date: 2021-06-07T00:00:00.000 • Time: 6:23:37 AM
Unique Id
147261612
Date
2021-06-07T00:00:00.000
Time
6:23:37 AM
Date Time
2021-06-07T06:23:37.000
Inquiry Name
Property Deed or Record
Brief Description
Search for or get copies of property ownership records, such as deeds and mortgages.
147261613
Unique Id: 147261613 • Date: 2021-06-07T00:00:00.000 • Time: 6:24:22 AM
Unique Id
147261613
Date
2021-06-07T00:00:00.000
Time
6:24:22 AM
Date Time
2021-06-07T06:24:22.000
Inquiry Name
Parking Signs and Rules
Brief Description
Learn about parking regulations and find out the rules for a specific location.
147261614
Unique Id: 147261614 • Date: 2021-06-07T00:00:00.000 • Time: 6:20:42 AM
Unique Id
147261614
Date
2021-06-07T00:00:00.000
Time
6:20:42 AM
Date Time
2021-06-07T06:20:42.000
Inquiry Name
Fire Hydrant Request
Brief Description
Request installation, removal, relocation, locking, unlocking, or spray cap fitting.
147261615
Unique Id: 147261615 • Date: 2021-06-07T00:00:00.000 • Time: 6:28:07 AM
Unique Id
147261615
Date
2021-06-07T00:00:00.000
Time
6:28:07 AM
Date Time
2021-06-07T06:28:07.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
147261616
Unique Id: 147261616 • Date: 2021-06-07T00:00:00.000 • Time: 6:27:57 AM
Unique Id
147261616
Date
2021-06-07T00:00:00.000
Time
6:27:57 AM
Date Time
2021-06-07T06:27:57.000
Inquiry Name
Trash or Debris in Street
Brief Description
Report a stray trash bag or loose debris in the driving or biking lane of a City street.
New York City Police Department
Unique Id: 124718200 • Date: 2017-07-09T00:00:00.000 • Time: 9:13:26 PM
Unique Id
124718200
Date
2017-07-09T00:00:00.000
Time
9:13:26 PM
Date Time
2017-07-09T21:13:26.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Store or Business
Brief Description
Report noise other than an alarm from a store or commercial location.
Call Resolution
CSMS SR
147261617
Unique Id: 147261617 • Date: 2021-06-07T00:00:00.000 • Time: 6:35:10 AM
Unique Id
147261617
Date
2021-06-07T00:00:00.000
Time
6:35:10 AM
Date Time
2021-06-07T06:35:10.000
Inquiry Name
Fallen Tree or Branch
Brief Description
Request the removal of a fallen tree or branch, cracked branches in danger of falling, or a tree in poor condition.
147261618
Unique Id: 147261618 • Date: 2021-06-07T00:00:00.000 • Time: 6:36:43 AM
Unique Id
147261618
Date
2021-06-07T00:00:00.000
Time
6:36:43 AM
Date Time
2021-06-07T06:36:43.000
Inquiry Name
Commercial Waste Disposal Complaint
Brief Description
Report improper trash disposal by a business or make a complaint about a commercial waste disposal company.
147261619
Unique Id: 147261619 • Date: 2021-06-07T00:00:00.000 • Time: 6:38:00 AM
Unique Id
147261619
Date
2021-06-07T00:00:00.000
Time
6:38:00 AM
Date Time
2021-06-07T06:38:00.000
Inquiry Name
Tenant Harassment
Brief Description
Get help for a tenant whose landlord harasses them and tries to force them out of their apartment.
142468811
Unique Id: 142468811 • Date: 2020-05-30T00:00:00.000 • Time: 4:04:33 PM
Unique Id
142468811
Date
2020-05-30T00:00:00.000
Time
4:04:33 PM
Date Time
2020-05-30T16:04:33.000
Inquiry Name
Fire Hydrant Complaint
Brief Description
Report a problem with a fire hydrant.
144479600
Unique Id: 144479600 • Date: 2020-10-13T00:00:00.000 • Time: 12:00:18 PM
Unique Id
144479600
Date
2020-10-13T00:00:00.000
Time
12:00:18 PM
Date Time
2020-10-13T12:00:18.000
Inquiry Name
Donate Goods
Brief Description
Learn how to donate goods.
147261620
Unique Id: 147261620 • Date: 2021-06-07T00:00:00.000 • Time: 6:38:37 AM
Unique Id
147261620
Date
2021-06-07T00:00:00.000
Time
6:38:37 AM
Date Time
2021-06-07T06:38:37.000
Inquiry Name
Illegal Parking
Brief Description
Report a non-emergency vehicle parked illegally or the improper use of a parking permit.
147261621
Unique Id: 147261621 • Date: 2021-06-07T00:00:00.000 • Time: 6:42:29 AM
Unique Id
147261621
Date
2021-06-07T00:00:00.000
Time
6:42:29 AM
Date Time
2021-06-07T06:42:29.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
147261622
Unique Id: 147261622 • Date: 2021-06-07T00:00:00.000 • Time: 6:28:18 AM
Unique Id
147261622
Date
2021-06-07T00:00:00.000
Time
6:28:18 AM
Date Time
2021-06-07T06:28:18.000
Inquiry Name
Summer Rising
Brief Description
Learn about free summer programs for K-12 students in New York City, which will replace traditional summer school.
147261623
Unique Id: 147261623 • Date: 2021-06-07T00:00:00.000 • Time: 6:29:37 AM
Unique Id
147261623
Date
2021-06-07T00:00:00.000
Time
6:29:37 AM
Date Time
2021-06-07T06:29:37.000
Inquiry Name
Fireworks Complaint
Brief Description
Report the sale, use, storage, or transport of illegal fireworks.
147261624
Unique Id: 147261624 • Date: 2021-06-07T00:00:00.000 • Time: 6:43:08 AM
Unique Id
147261624
Date
2021-06-07T00:00:00.000
Time
6:43:08 AM
Date Time
2021-06-07T06:43:08.000
Inquiry Name
Damaged or Defective Goods
Brief Description
Report the purchase or delivery of damaged or defective goods.
147261625
Unique Id: 147261625 • Date: 2021-06-07T00:00:00.000 • Time: 6:47:16 AM
Unique Id
147261625
Date
2021-06-07T00:00:00.000
Time
6:47:16 AM
Date Time
2021-06-07T06:47:16.000
Inquiry Name
Manhole Cover Complaint
Brief Description
Report a manhole cover that is sunken, raised, damaged, noisy, or missing.
147261626
Unique Id: 147261626 • Date: 2021-06-07T00:00:00.000 • Time: 6:43:08 AM
Unique Id
147261626
Date
2021-06-07T00:00:00.000
Time
6:43:08 AM
Date Time
2021-06-07T06:43:08.000
Inquiry Name
Exchange, Refund, or Return Complaint
Brief Description
Report a business that refuses an exchange, refund, or return or does not post its policy.
147261627
Unique Id: 147261627 • Date: 2021-06-07T00:00:00.000 • Time: 6:49:09 AM
Unique Id
147261627
Date
2021-06-07T00:00:00.000
Time
6:49:09 AM
Date Time
2021-06-07T06:49:09.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
147261628
Unique Id: 147261628 • Date: 2021-06-07T00:00:00.000 • Time: 6:49:54 AM
Unique Id
147261628
Date
2021-06-07T00:00:00.000
Time
6:49:54 AM
Date Time
2021-06-07T06:49:54.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
147261629
Unique Id: 147261629 • Date: 2021-06-07T00:00:00.000 • Time: 6:49:54 AM
Unique Id
147261629
Date
2021-06-07T00:00:00.000
Time
6:49:54 AM
Date Time
2021-06-07T06:49:54.000
Inquiry Name
Dangerous Location or Situation
Brief Description
Report a situation that might cause danger to life or personal property.
147261630
Unique Id: 147261630 • Date: 2021-06-07T00:00:00.000 • Time: 6:54:15 AM
Unique Id
147261630
Date
2021-06-07T00:00:00.000
Time
6:54:15 AM
Date Time
2021-06-07T06:54:15.000
Inquiry Name
Housing Court for Tenants and Landlords
Brief Description
Learn about assistance for landlords and tenants with ongoing disputes, including eviction.
147261631
Unique Id: 147261631 • Date: 2021-06-07T00:00:00.000 • Time: 7:00:53 AM
Unique Id
147261631
Date
2021-06-07T00:00:00.000
Time
7:00:53 AM
Date Time
2021-06-07T07:00:53.000
Inquiry Name
Building Construction Complaint
Brief Description
Report building construction that is unsafe, done after hours, outside approved plans, or done without a permit.
147261632
Unique Id: 147261632 • Date: 2021-06-07T00:00:00.000 • Time: 7:00:49 AM
Unique Id
147261632
Date
2021-06-07T00:00:00.000
Time
7:00:49 AM
Date Time
2021-06-07T07:00:49.000
Inquiry Name
Dead Animal
Brief Description
Report a dead animal or an unusual cluster of dead birds. Request the removal of dead deer from residential private property.
147261633
Unique Id: 147261633 • Date: 2021-06-07T00:00:00.000 • Time: 7:03:21 AM
Unique Id
147261633
Date
2021-06-07T00:00:00.000
Time
7:03:21 AM
Date Time
2021-06-07T07:03:21.000
Inquiry Name
Dangerous Location or Situation
Brief Description
Report a situation that might cause danger to life or personal property.
147261634
Unique Id: 147261634 • Date: 2021-06-07T00:00:00.000 • Time: 7:06:30 AM
Unique Id
147261634
Date
2021-06-07T00:00:00.000
Time
7:06:30 AM
Date Time
2021-06-07T07:06:30.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
147261635
Unique Id: 147261635 • Date: 2021-06-07T00:00:00.000 • Time: 7:06:08 AM
Unique Id
147261635
Date
2021-06-07T00:00:00.000
Time
7:06:08 AM
Date Time
2021-06-07T07:06:08.000
Inquiry Name
Air Conditioners for People with Medical Conditions
Brief Description
Apply for an air conditioner for someone with a medical condition.
147261636
Unique Id: 147261636 • Date: 2021-06-07T00:00:00.000 • Time: 7:09:37 AM
Unique Id
147261636
Date
2021-06-07T00:00:00.000
Time
7:09:37 AM
Date Time
2021-06-07T07:09:37.000
Inquiry Name
Fire Hydrant Complaint
Brief Description
Report a problem with a fire hydrant.
147261637
Unique Id: 147261637 • Date: 2021-06-07T00:00:00.000 • Time: 7:00:09 AM
Unique Id
147261637
Date
2021-06-07T00:00:00.000
Time
7:00:09 AM
Date Time
2021-06-07T07:00:09.000
Inquiry Name
Find a Doctor
Brief Description
Get an appointment with a primary care physician.
147261638
Unique Id: 147261638 • Date: 2021-06-07T00:00:00.000 • Time: 7:14:55 AM
Unique Id
147261638
Date
2021-06-07T00:00:00.000
Time
7:14:55 AM
Date Time
2021-06-07T07:14:55.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
147261639
Unique Id: 147261639 • Date: 2021-06-07T00:00:00.000 • Time: 7:17:18 AM
Unique Id
147261639
Date
2021-06-07T00:00:00.000
Time
7:17:18 AM
Date Time
2021-06-07T07:17:18.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
147261640
Unique Id: 147261640 • Date: 2021-06-07T00:00:00.000 • Time: 7:17:09 AM
Unique Id
147261640
Date
2021-06-07T00:00:00.000
Time
7:17:09 AM
Date Time
2021-06-07T07:17:09.000
Inquiry Name
Store Complaint
Brief Description
Report a store that commits fraud or uses deceptive practices.
147261641
Unique Id: 147261641 • Date: 2021-06-07T00:00:00.000 • Time: 7:13:42 AM
Unique Id
147261641
Date
2021-06-07T00:00:00.000
Time
7:13:42 AM
Date Time
2021-06-07T07:13:42.000
Inquiry Name
Child Care
Brief Description
Learn about City-funded child care programs, including EarlyLearn NYC. Get referrals to licensed child care providers.
147261642
Unique Id: 147261642 • Date: 2021-06-07T00:00:00.000 • Time: 7:23:01 AM
Unique Id
147261642
Date
2021-06-07T00:00:00.000
Time
7:23:01 AM
Date Time
2021-06-07T07:23:01.000
Inquiry Name
SafeLink Cell Phone Program
Brief Description
Learn about free cell phone service from SafeLink Wireless.
147261643
Unique Id: 147261643 • Date: 2021-06-07T00:00:00.000 • Time: 7:18:24 AM
Unique Id
147261643
Date
2021-06-07T00:00:00.000
Time
7:18:24 AM
Date Time
2021-06-07T07:18:24.000
Inquiry Name
Homeless Shelters
Brief Description
Apply for homeless shelter intake.
147261644
Unique Id: 147261644 • Date: 2021-06-07T00:00:00.000 • Time: 7:25:49 AM
Unique Id
147261644
Date
2021-06-07T00:00:00.000
Time
7:25:49 AM
Date Time
2021-06-07T07:25:49.000
Inquiry Name
Air Conditioners for People with Medical Conditions
Brief Description
Apply for an air conditioner for someone with a medical condition.
147261645
Unique Id: 147261645 • Date: 2021-06-07T00:00:00.000 • Time: 7:28:11 AM
Unique Id
147261645
Date
2021-06-07T00:00:00.000
Time
7:28:11 AM
Date Time
2021-06-07T07:28:11.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
147261646
Unique Id: 147261646 • Date: 2021-06-07T00:00:00.000 • Time: 7:25:29 AM
Unique Id
147261646
Date
2021-06-07T00:00:00.000
Time
7:25:29 AM
Date Time
2021-06-07T07:25:29.000
Inquiry Name
Department of Motor Vehicles (DMV)
Brief Description
Get office location information or make a complaint.
147261647
Unique Id: 147261647 • Date: 2021-06-07T00:00:00.000 • Time: 7:30:13 AM
Unique Id
147261647
Date
2021-06-07T00:00:00.000
Time
7:30:13 AM
Date Time
2021-06-07T07:30:13.000
Inquiry Name
Illegal Parking
Brief Description
Report a non-emergency vehicle parked illegally or the improper use of a parking permit.
147261649
Unique Id: 147261649 • Date: 2021-06-07T00:00:00.000 • Time: 7:32:47 AM
Unique Id
147261649
Date
2021-06-07T00:00:00.000
Time
7:32:47 AM
Date Time
2021-06-07T07:32:47.000
Inquiry Name
Illegal Parking
Brief Description
Report a non-emergency vehicle parked illegally or the improper use of a parking permit.
147261650
Unique Id: 147261650 • Date: 2021-06-07T00:00:00.000 • Time: 7:30:39 AM
Unique Id
147261650
Date
2021-06-07T00:00:00.000
Time
7:30:39 AM
Date Time
2021-06-07T07:30:39.000
Inquiry Name
Birth Certificate Order
Brief Description
Get a copy of a birth certificate.
147261651
Unique Id: 147261651 • Date: 2021-06-07T00:00:00.000 • Time: 7:38:50 AM
Unique Id
147261651
Date
2021-06-07T00:00:00.000
Time
7:38:50 AM
Date Time
2021-06-07T07:38:50.000
Inquiry Name
Unstable Building
Brief Description
Report a building that is shaking, vibrating, leaning, unstable, or has a defective or cracked building exterior.
147261652
Unique Id: 147261652 • Date: 2021-06-07T00:00:00.000 • Time: 7:37:19 AM
Unique Id
147261652
Date
2021-06-07T00:00:00.000
Time
7:37:19 AM
Date Time
2021-06-07T07:37:19.000
Inquiry Name
Business Tax Assistance
Brief Description
Get help with business tax filing, payment, and account issues. Get a copy of a filed business tax return.
147261653
Unique Id: 147261653 • Date: 2021-06-07T00:00:00.000 • Time: 7:44:01 AM
Unique Id
147261653
Date
2021-06-07T00:00:00.000
Time
7:44:01 AM
Date Time
2021-06-07T07:44:01.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
147261654
Unique Id: 147261654 • Date: 2021-06-07T00:00:00.000 • Time: 7:46:47 AM
Unique Id
147261654
Date
2021-06-07T00:00:00.000
Time
7:46:47 AM
Date Time
2021-06-07T07:46:47.000
Inquiry Name
Coronavirus (COVID-19) and Workers
Brief Description
Learn about business reopening, workplace health and safety guidelines, and worker rights and resources during the COVID-19 pandemic.
147261655
Unique Id: 147261655 • Date: 2021-06-07T00:00:00.000 • Time: 7:50:51 AM
Unique Id
147261655
Date
2021-06-07T00:00:00.000
Time
7:50:51 AM
Date Time
2021-06-07T07:50:51.000
Inquiry Name
Department of Sanitation Worker or Vehicle Complaint
Brief Description
Report a problem with a Department of Sanitation employee's behavior or operation of a Sanitation vehicle.
147261656
Unique Id: 147261656 • Date: 2021-06-07T00:00:00.000 • Time: 7:37:27 AM
Unique Id
147261656
Date
2021-06-07T00:00:00.000
Time
7:37:27 AM
Date Time
2021-06-07T07:37:27.000
Inquiry Name
Mental Health Support and NYC Well
Brief Description
Get free, confidential help with mental health or substance abuse issues, including crisis services and treatment referrals.
147261657
Unique Id: 147261657 • Date: 2021-06-07T00:00:00.000 • Time: 7:18:24 AM
Unique Id
147261657
Date
2021-06-07T00:00:00.000
Time
7:18:24 AM
Date Time
2021-06-07T07:18:24.000
Inquiry Name
Homeless Shelter Complaint
Brief Description
Make a complaint or comment about a homeless shelter.
147261658
Unique Id: 147261658 • Date: 2021-06-07T00:00:00.000 • Time: 7:52:25 AM
Unique Id
147261658
Date
2021-06-07T00:00:00.000
Time
7:52:25 AM
Date Time
2021-06-07T07:52:25.000
Inquiry Name
School Calendar and Closures
Brief Description
Get information about public school holidays, key dates, and unplanned closures.
NYC Data AI • Public-data exploration interface