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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
156891640
Unique Id: 156891640 • Date: 2023-11-10T00:00:00.000 • Time: 1:49:50 PM
Unique Id
156891640
Date
2023-11-10T00:00:00.000
Time
1:49:50 PM
Date Time
2023-11-10T13:49:50.000
Inquiry Name
Buses and Subways
Brief Description
Get information or make a complaint about a MetroCard or bus or subway run by the Metropolitan Transportation Authority (MTA).
156891641
Unique Id: 156891641 • Date: 2023-11-10T00:00:00.000 • Time: 1:41:06 PM
Unique Id
156891641
Date
2023-11-10T00:00:00.000
Time
1:41:06 PM
Date Time
2023-11-10T13:41:06.000
Inquiry Name
IDNYC Municipal ID Card
Brief Description
Learn about New York City's IDNYC municipal identification card for people who live in one of the 5 boroughs of New York City.
156891642
Unique Id: 156891642 • Date: 2023-11-10T00:00:00.000 • Time: 1:41:37 PM
Unique Id
156891642
Date
2023-11-10T00:00:00.000
Time
1:41:37 PM
Date Time
2023-11-10T13:41:37.000
Inquiry Name
IDNYC Municipal ID Card
Brief Description
Learn about New York City's IDNYC municipal identification card for people who live in one of the 5 boroughs of New York City.
154578320
Unique Id: 154578320 • Date: 2023-05-12T00:00:00.000 • Time: 9:28:09 AM
Unique Id
154578320
Date
2023-05-12T00:00:00.000
Time
9:28:09 AM
Date Time
2023-05-12T09:28:09.000
Inquiry Name
Parking Ticket or Camera Violation Payment
Brief Description
Pay a parking ticket or camera violation.
155769127
Unique Id: 155769127 • Date: 2023-08-14T00:00:00.000 • Time: 4:06:14 PM
Unique Id
155769127
Date
2023-08-14T00:00:00.000
Time
4:06:14 PM
Date Time
2023-08-14T16:06:14.000
Inquiry Name
Property Deed or Record Fraud
Brief Description
Report deed fraud or learn how to prevent it.
143286313
Unique Id: 143286313 • Date: 2020-07-21T00:00:00.000 • Time: 5:05:50 PM
Unique Id
143286313
Date
2020-07-21T00:00:00.000
Time
5:05:50 PM
Date Time
2020-07-21T17:05:50.000
Inquiry Name
Lost or Found Property
Brief Description
Report lost or found property.
147730953
Unique Id: 147730953 • Date: 2021-07-16T00:00:00.000 • Time: 6:45:04 PM
Unique Id
147730953
Date
2021-07-16T00:00:00.000
Time
6:45:04 PM
Date Time
2021-07-16T18:45:04.000
Inquiry Name
Fire Hydrant Complaint
Brief Description
Report a problem with a fire hydrant.
156891643
Unique Id: 156891643 • Date: 2023-11-10T00:00:00.000 • Time: 1:48:58 PM
Unique Id
156891643
Date
2023-11-10T00:00:00.000
Time
1:48:58 PM
Date Time
2023-11-10T13:48:58.000
Inquiry Name
SNAP (Food Stamps)
Brief Description
Learn about, apply for, or report a problem with Supplemental Nutrition Assistance Program (SNAP), also known as Food Stamps.
156891644
Unique Id: 156891644 • Date: 2023-11-10T00:00:00.000 • Time: 1:36:19 PM
Unique Id
156891644
Date
2023-11-10T00:00:00.000
Time
1:36:19 PM
Date Time
2023-11-10T13:36:19.000
Inquiry Name
Housing Court for Tenants and Landlords
Brief Description
Learn about assistance for landlords and tenants with ongoing disputes, including eviction.
156891645
Unique Id: 156891645 • Date: 2023-11-10T00:00:00.000 • Time: 1:49:40 PM
Unique Id
156891645
Date
2023-11-10T00:00:00.000
Time
1:49:40 PM
Date Time
2023-11-10T13:49:40.000
Inquiry Name
Veterans Day
Brief Description
Saturday, November 11 is Veterans Day. The holiday will also be observed on Friday, November 10.
156891646
Unique Id: 156891646 • Date: 2023-11-10T00:00:00.000 • Time: 1:50:41 PM
Unique Id
156891646
Date
2023-11-10T00:00:00.000
Time
1:50:41 PM
Date Time
2023-11-10T13:50:41.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
156891647
Unique Id: 156891647 • Date: 2023-11-10T00:00:00.000 • Time: 1:48:48 PM
Unique Id
156891647
Date
2023-11-10T00:00:00.000
Time
1:48:48 PM
Date Time
2023-11-10T13:48:48.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
156891648
Unique Id: 156891648 • Date: 2023-11-10T00:00:00.000 • Time: 1:50:19 PM
Unique Id
156891648
Date
2023-11-10T00:00:00.000
Time
1:50:19 PM
Date Time
2023-11-10T13:50:19.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
156891649
Unique Id: 156891649 • Date: 2023-11-10T00:00:00.000 • Time: 1:49:37 PM
Unique Id
156891649
Date
2023-11-10T00:00:00.000
Time
1:49:37 PM
Date Time
2023-11-10T13:49:37.000
Inquiry Name
Police Precincts and PSAs
Brief Description
Find a precinct or police service area (PSA) for a specific address. Get precinct and PSA locations and contact information.
156891650
Unique Id: 156891650 • Date: 2023-11-10T00:00:00.000 • Time: 1:48:10 PM
Unique Id
156891650
Date
2023-11-10T00:00:00.000
Time
1:48:10 PM
Date Time
2023-11-10T13:48:10.000
Inquiry Name
Veterans Day
Brief Description
Saturday, November 11 is Veterans Day. The holiday will also be observed on Friday, November 10.
156891651
Unique Id: 156891651 • Date: 2023-11-10T00:00:00.000 • Time: 1:50:37 PM
Unique Id
156891651
Date
2023-11-10T00:00:00.000
Time
1:50:37 PM
Date Time
2023-11-10T13:50:37.000
Inquiry Name
Veterans Day
Brief Description
Saturday, November 11 is Veterans Day. The holiday will also be observed on Friday, November 10.
156891652
Unique Id: 156891652 • Date: 2023-11-10T00:00:00.000 • Time: 1:49:24 PM
Unique Id
156891652
Date
2023-11-10T00:00:00.000
Time
1:49:24 PM
Date Time
2023-11-10T13:49:24.000
Inquiry Name
Benefits for Veterans
Brief Description
Learn about benefits available to veterans.
156891653
Unique Id: 156891653 • Date: 2023-11-10T00:00:00.000 • Time: 1:46:12 PM
Unique Id
156891653
Date
2023-11-10T00:00:00.000
Time
1:46:12 PM
Date Time
2023-11-10T13:46:12.000
Inquiry Name
IDNYC Card Corrections, Changes, and Lost Cards
Brief Description
Get help with updating IDNYC card information or replacing a lost or damaged card.
156891654
Unique Id: 156891654 • Date: 2023-11-10T00:00:00.000 • Time: 1:50:43 PM
Unique Id
156891654
Date
2023-11-10T00:00:00.000
Time
1:50:43 PM
Date Time
2023-11-10T13:50:43.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
156891655
Unique Id: 156891655 • Date: 2023-11-10T00:00:00.000 • Time: 1:47:06 PM
Unique Id
156891655
Date
2023-11-10T00:00:00.000
Time
1:47:06 PM
Date Time
2023-11-10T13:47:06.000
Inquiry Name
Blocked Sidewalk or Street
Brief Description
Report a sidewalk or street blocked by an object or activity.
156891656
Unique Id: 156891656 • Date: 2023-11-10T00:00:00.000 • Time: 1:45:56 PM
Unique Id
156891656
Date
2023-11-10T00:00:00.000
Time
1:45:56 PM
Date Time
2023-11-10T13:45:56.000
Inquiry Name
Homeless Shelters
Brief Description
Apply for homeless shelter intake.
156891657
Unique Id: 156891657 • Date: 2023-11-10T00:00:00.000 • Time: 1:47:48 PM
Unique Id
156891657
Date
2023-11-10T00:00:00.000
Time
1:47:48 PM
Date Time
2023-11-10T13:47:48.000
Inquiry Name
Home Care
Brief Description
Get in-home care for Medicaid recipients, seniors, and others.
156891658
Unique Id: 156891658 • Date: 2023-11-10T00:00:00.000 • Time: 1:50:48 PM
Unique Id
156891658
Date
2023-11-10T00:00:00.000
Time
1:50:48 PM
Date Time
2023-11-10T13:50:48.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
156891659
Unique Id: 156891659 • Date: 2023-11-10T00:00:00.000 • Time: 1:48:48 PM
Unique Id
156891659
Date
2023-11-10T00:00:00.000
Time
1:48:48 PM
Date Time
2023-11-10T13:48:48.000
Inquiry Name
Senior Citizen Homeowners' Exemption (SCHE)
Brief Description
Apply for property tax benefits for homeowners 65 and older.
156891660
Unique Id: 156891660 • Date: 2023-11-10T00:00:00.000 • Time: 1:49:08 PM
Unique Id
156891660
Date
2023-11-10T00:00:00.000
Time
1:49:08 PM
Date Time
2023-11-10T13:49:08.000
Inquiry Name
Property Tax Payment
Brief Description
Pay a property tax bill.
156891661
Unique Id: 156891661 • Date: 2023-11-10T00:00:00.000 • Time: 1:47:02 PM
Unique Id
156891661
Date
2023-11-10T00:00:00.000
Time
1:47:02 PM
Date Time
2023-11-10T13:47:02.000
Inquiry Name
Property Deed or Record
Brief Description
Search for or get copies of property ownership records, such as deeds and mortgages. Get copies of tax maps.
156891662
Unique Id: 156891662 • Date: 2023-11-10T00:00:00.000 • Time: 1:49:56 PM
Unique Id
156891662
Date
2023-11-10T00:00:00.000
Time
1:49:56 PM
Date Time
2023-11-10T13:49:56.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
156891663
Unique Id: 156891663 • Date: 2023-11-10T00:00:00.000 • Time: 1:36:19 PM
Unique Id
156891663
Date
2023-11-10T00:00:00.000
Time
1:36:19 PM
Date Time
2023-11-10T13:36:19.000
Inquiry Name
Mediation
Brief Description
Get free and confidential help to resolve a dispute.
156891664
Unique Id: 156891664 • Date: 2023-11-10T00:00:00.000 • Time: 1:49:54 PM
Unique Id
156891664
Date
2023-11-10T00:00:00.000
Time
1:49:54 PM
Date Time
2023-11-10T13:49:54.000
Inquiry Name
Abandoned Vehicle
Brief Description
Report an abandoned vehicle on public property or request the removal of an abandoned vehicle with no license plates on private property.
156891665
Unique Id: 156891665 • Date: 2023-11-10T00:00:00.000 • Time: 1:50:09 PM
Unique Id
156891665
Date
2023-11-10T00:00:00.000
Time
1:50:09 PM
Date Time
2023-11-10T13:50:09.000
Inquiry Name
Immigrant Assistance
Brief Description
Learn about services and benefits available to immigrants.
156891666
Unique Id: 156891666 • Date: 2023-11-10T00:00:00.000 • Time: 1:50:31 PM
Unique Id
156891666
Date
2023-11-10T00:00:00.000
Time
1:50:31 PM
Date Time
2023-11-10T13:50:31.000
Inquiry Name
Parking Meters
Brief Description
Learn about metered parking.
156891667
Unique Id: 156891667 • Date: 2023-11-10T00:00:00.000 • Time: 1:50:48 PM
Unique Id
156891667
Date
2023-11-10T00:00:00.000
Time
1:50:48 PM
Date Time
2023-11-10T13:50:48.000
Inquiry Name
Towed Vehicle Reclaim from Marshal or Sheriff
Brief Description
Reclaim a vehicle towed or in the process of being towed by a Marshal or Sheriff.
156891668
Unique Id: 156891668 • Date: 2023-11-10T00:00:00.000 • Time: 1:38:35 PM
Unique Id
156891668
Date
2023-11-10T00:00:00.000
Time
1:38:35 PM
Date Time
2023-11-10T13:38:35.000
Inquiry Name
Property Tax Payment Deferral
Brief Description
Request an agreement to defer property tax and interest payments for homeowners experiencing hardship.
156891669
Unique Id: 156891669 • Date: 2023-11-10T00:00:00.000 • Time: 1:49:24 PM
Unique Id
156891669
Date
2023-11-10T00:00:00.000
Time
1:49:24 PM
Date Time
2023-11-10T13:49:24.000
Inquiry Name
Directory Assistance
Brief Description
Get the phone number or address of a specific person or business.
156891670
Unique Id: 156891670 • Date: 2023-11-10T00:00:00.000 • Time: 1:50:37 PM
Unique Id
156891670
Date
2023-11-10T00:00:00.000
Time
1:50:37 PM
Date Time
2023-11-10T13:50:37.000
Inquiry Name
Recycling Rules
Brief Description
Learn about materials that must be recycled and how to place them out for collection. Get signs, stickers and flyers that promote recycling.
156891671
Unique Id: 156891671 • Date: 2023-11-10T00:00:00.000 • Time: 1:46:37 PM
Unique Id
156891671
Date
2023-11-10T00:00:00.000
Time
1:46:37 PM
Date Time
2023-11-10T13:46:37.000
Inquiry Name
Parking Ticket or Camera Violation Payment Plan
Brief Description
Request an agreement to pay in installments if you owe parking or camera violation judgment debt.
156891672
Unique Id: 156891672 • Date: 2023-11-10T00:00:00.000 • Time: 1:50:51 PM
Unique Id
156891672
Date
2023-11-10T00:00:00.000
Time
1:50:51 PM
Date Time
2023-11-10T13:50:51.000
Inquiry Name
Eviction Prevention and Homebase
Brief Description
Get help if you have gotten an eviction notice and learn about the Homebase program.
156891673
Unique Id: 156891673 • Date: 2023-11-10T00:00:00.000 • Time: 1:50:03 PM
Unique Id
156891673
Date
2023-11-10T00:00:00.000
Time
1:50:03 PM
Date Time
2023-11-10T13:50:03.000
Inquiry Name
Homeless Shelters
Brief Description
Apply for homeless shelter intake.
156891674
Unique Id: 156891674 • Date: 2023-11-10T00:00:00.000 • Time: 1:50:59 PM
Unique Id
156891674
Date
2023-11-10T00:00:00.000
Time
1:50:59 PM
Date Time
2023-11-10T13:50:59.000
Inquiry Name
Public Assistance or Welfare
Brief Description
Learn about or report a problem with public assistance, welfare, work requirements, and job center locations.
156891675
Unique Id: 156891675 • Date: 2023-11-10T00:00:00.000 • Time: 1:51:14 PM
Unique Id
156891675
Date
2023-11-10T00:00:00.000
Time
1:51:14 PM
Date Time
2023-11-10T13:51:14.000
Inquiry Name
Noise from Store or Business
Brief Description
Report noise from a store or commercial location.
156891676
Unique Id: 156891676 • Date: 2023-11-10T00:00:00.000 • Time: 1:50:45 PM
Unique Id
156891676
Date
2023-11-10T00:00:00.000
Time
1:50:45 PM
Date Time
2023-11-10T13:50:45.000
Inquiry Name
Labor Law
Brief Description
Learn about the rules that apply to workers and their employers and report unfair or illegal practices.
145108690
Unique Id: 145108690 • Date: 2020-12-01T00:00:00.000 • Time: 1:46:26 PM
Unique Id
145108690
Date
2020-12-01T00:00:00.000
Time
1:46:26 PM
Date Time
2020-12-01T13:46:26.000
Inquiry Name
Department of Motor Vehicles (DMV)
Brief Description
Get office location information or make a complaint.
143286355
Unique Id: 143286355 • Date: 2020-07-21T00:00:00.000 • Time: 5:29:45 PM
Unique Id
143286355
Date
2020-07-21T00:00:00.000
Time
5:29:45 PM
Date Time
2020-07-21T17:29:45.000
Inquiry Name
Illegal Dumping
Brief Description
Report illegal dumping.
151492300
Unique Id: 151492300 • Date: 2022-07-23T00:00:00.000 • Time: 7:21:45 AM
Unique Id
151492300
Date
2022-07-23T00:00:00.000
Time
7:21:45 AM
Date Time
2022-07-23T07:21:45.000
Inquiry Name
Assault
Brief Description
Call 911 to report any type of assault.
156891677
Unique Id: 156891677 • Date: 2023-11-10T00:00:00.000 • Time: 1:50:06 PM
Unique Id
156891677
Date
2023-11-10T00:00:00.000
Time
1:50:06 PM
Date Time
2023-11-10T13:50:06.000
Inquiry Name
City Marshals
Brief Description
Learn about contacting a City Marshal.
156891678
Unique Id: 156891678 • Date: 2023-11-10T00:00:00.000 • Time: 1:51:44 PM
Unique Id
156891678
Date
2023-11-10T00:00:00.000
Time
1:51:44 PM
Date Time
2023-11-10T13:51:44.000
Inquiry Name
Co-Op and Condo Property Tax Abatement
Brief Description
Apply for or renew an abatement to reduce property taxes for co-op and condo units.
156891679
Unique Id: 156891679 • Date: 2023-11-10T00:00:00.000 • Time: 1:50:42 PM
Unique Id
156891679
Date
2023-11-10T00:00:00.000
Time
1:50:42 PM
Date Time
2023-11-10T13:50:42.000
Inquiry Name
Unincorporated Business Tax
Brief Description
Learn about the Unincorporated Business Tax (UBT).
156891680
Unique Id: 156891680 • Date: 2023-11-10T00:00:00.000 • Time: 1:51:26 PM
Unique Id
156891680
Date
2023-11-10T00:00:00.000
Time
1:51:26 PM
Date Time
2023-11-10T13:51:26.000
Inquiry Name
Parking Ticket or Camera Violation Assistance
Brief Description
Get help with a parking or camera violation payment, dispute, or status.
156891681
Unique Id: 156891681 • Date: 2023-11-10T00:00:00.000 • Time: 1:49:10 PM
Unique Id
156891681
Date
2023-11-10T00:00:00.000
Time
1:49:10 PM
Date Time
2023-11-10T13:49:10.000
Inquiry Name
Water Leak in a Building
Brief Description
Report water leaking into an apartment, public area of a residential building, or basement. Learn how to prevent leaks.
156891682
Unique Id: 156891682 • Date: 2023-11-10T00:00:00.000 • Time: 1:23:02 PM
Unique Id
156891682
Date
2023-11-10T00:00:00.000
Time
1:23:02 PM
Date Time
2023-11-10T13:23:02.000
Inquiry Name
Unstable Building
Brief Description
Report a building that is shaking, vibrating, leaning, unstable, or has a defective or cracked building exterior facade.
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