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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
145217556
Unique Id: 145217556 • Date: 2020-12-09T00:00:00.000 • Time: 3:44:26 PM
Unique Id
145217556
Date
2020-12-09T00:00:00.000
Time
3:44:26 PM
Date Time
2020-12-09T15:44:26.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
145217557
Unique Id: 145217557 • Date: 2020-12-09T00:00:00.000 • Time: 3:43:14 PM
Unique Id
145217557
Date
2020-12-09T00:00:00.000
Time
3:43:14 PM
Date Time
2020-12-09T15:43:14.000
Inquiry Name
Marriage Record
Brief Description
Get a copy of a marriage record or make a correction.
145217558
Unique Id: 145217558 • Date: 2020-12-09T00:00:00.000 • Time: 3:40:45 PM
Unique Id
145217558
Date
2020-12-09T00:00:00.000
Time
3:40:45 PM
Date Time
2020-12-09T15:40:45.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
145217559
Unique Id: 145217559 • Date: 2020-12-09T00:00:00.000 • Time: 3:30:50 PM
Unique Id
145217559
Date
2020-12-09T00:00:00.000
Time
3:30:50 PM
Date Time
2020-12-09T15:30:50.000
Inquiry Name
Housing Court for Tenants and Landlords
Brief Description
Learn about assistance for landlords and tenants with ongoing disputes, including eviction.
145217560
Unique Id: 145217560 • Date: 2020-12-09T00:00:00.000 • Time: 3:45:18 PM
Unique Id
145217560
Date
2020-12-09T00:00:00.000
Time
3:45:18 PM
Date Time
2020-12-09T15:45:18.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
145217561
Unique Id: 145217561 • Date: 2020-12-09T00:00:00.000 • Time: 3:41:32 PM
Unique Id
145217561
Date
2020-12-09T00:00:00.000
Time
3:41:32 PM
Date Time
2020-12-09T15:41:32.000
Inquiry Name
Developmentally Delayed Infant Services
Brief Description
Learn about early intervention services for children from birth to age 3 with developmental delays.
145217562
Unique Id: 145217562 • Date: 2020-12-09T00:00:00.000 • Time: 3:43:46 PM
Unique Id
145217562
Date
2020-12-09T00:00:00.000
Time
3:43:46 PM
Date Time
2020-12-09T15:43:46.000
Inquiry Name
Dirty Sidewalk
Brief Description
Report a sidewalk or gutter, including 18 inches into the street, that is not clean.
145217563
Unique Id: 145217563 • Date: 2020-12-09T00:00:00.000 • Time: 3:41:28 PM
Unique Id
145217563
Date
2020-12-09T00:00:00.000
Time
3:41:28 PM
Date Time
2020-12-09T15:41:28.000
Inquiry Name
Department of Sanitation Worker or Vehicle Complaint
Brief Description
Report a problem with a Department of Sanitation employee's behavior or operation of a Sanitation vehicle.
145217564
Unique Id: 145217564 • Date: 2020-12-09T00:00:00.000 • Time: 3:44:05 PM
Unique Id
145217564
Date
2020-12-09T00:00:00.000
Time
3:44:05 PM
Date Time
2020-12-09T15:44:05.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
145217565
Unique Id: 145217565 • Date: 2020-12-09T00:00:00.000 • Time: 3:45:32 PM
Unique Id
145217565
Date
2020-12-09T00:00:00.000
Time
3:45:32 PM
Date Time
2020-12-09T15:45:32.000
Inquiry Name
Restaurant, Deli, or Food Cart Complaint
Brief Description
Report an unsanitary restaurant, deli, grocery, market, cafeteria, bakery, food cart, stand, truck, or facility where food is made or stored.
145217566
Unique Id: 145217566 • Date: 2020-12-09T00:00:00.000 • Time: 3:40:02 PM
Unique Id
145217566
Date
2020-12-09T00:00:00.000
Time
3:40:02 PM
Date Time
2020-12-09T15:40:02.000
Inquiry Name
Coronavirus (COVID-19) Health and Safety
Brief Description
Get information about symptoms, prevention, and other health guidance for coronavirus also known as COVID-19.
145217567
Unique Id: 145217567 • Date: 2020-12-09T00:00:00.000 • Time: 3:43:34 PM
Unique Id
145217567
Date
2020-12-09T00:00:00.000
Time
3:43:34 PM
Date Time
2020-12-09T15:43:34.000
Inquiry Name
Parking Ticket or Camera Violation Payment
Brief Description
Pay a parking ticket or camera violation.
145217568
Unique Id: 145217568 • Date: 2020-12-09T00:00:00.000 • Time: 3:44:20 PM
Unique Id
145217568
Date
2020-12-09T00:00:00.000
Time
3:44:20 PM
Date Time
2020-12-09T15:44:20.000
Inquiry Name
Bulk Item Disposal
Brief Description
Learn how to get rid of bulk items. Schedule, reschedule, cancel, or check the status of a bulk item pickup appointment.
145217569
Unique Id: 145217569 • Date: 2020-12-09T00:00:00.000 • Time: 3:43:34 PM
Unique Id
145217569
Date
2020-12-09T00:00:00.000
Time
3:43:34 PM
Date Time
2020-12-09T15:43:34.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
145217570
Unique Id: 145217570 • Date: 2020-12-09T00:00:00.000 • Time: 3:38:23 PM
Unique Id
145217570
Date
2020-12-09T00:00:00.000
Time
3:38:23 PM
Date Time
2020-12-09T15:38:23.000
Inquiry Name
SNAP (Food Stamps)
Brief Description
Learn about, apply for, or report a problem with Supplemental Nutrition Assistance Program (SNAP), also known as Food Stamps.
145217571
Unique Id: 145217571 • Date: 2020-12-09T00:00:00.000 • Time: 3:45:09 PM
Unique Id
145217571
Date
2020-12-09T00:00:00.000
Time
3:45:09 PM
Date Time
2020-12-09T15:45:09.000
Inquiry Name
Find an Arrested Person
Brief Description
Find someone in police custody who has not been arraigned.
145217572
Unique Id: 145217572 • Date: 2020-12-09T00:00:00.000 • Time: 3:46:26 PM
Unique Id
145217572
Date
2020-12-09T00:00:00.000
Time
3:46:26 PM
Date Time
2020-12-09T15:46:26.000
Inquiry Name
Housing Court for Tenants and Landlords
Brief Description
Learn about assistance for landlords and tenants with ongoing disputes, including eviction.
145217573
Unique Id: 145217573 • Date: 2020-12-09T00:00:00.000 • Time: 3:46:26 PM
Unique Id
145217573
Date
2020-12-09T00:00:00.000
Time
3:46:26 PM
Date Time
2020-12-09T15:46:26.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
145217574
Unique Id: 145217574 • Date: 2020-12-09T00:00:00.000 • Time: 3:46:10 PM
Unique Id
145217574
Date
2020-12-09T00:00:00.000
Time
3:46:10 PM
Date Time
2020-12-09T15:46:10.000
Inquiry Name
Marriage License
Brief Description
Get a marriage license, which is required to get married in New York State.
145217575
Unique Id: 145217575 • Date: 2020-12-09T00:00:00.000 • Time: 3:45:02 PM
Unique Id
145217575
Date
2020-12-09T00:00:00.000
Time
3:45:02 PM
Date Time
2020-12-09T15:45:02.000
Inquiry Name
Water Leak in a Building
Brief Description
Report water leaking into an apartment, public area of a residential building, or basement. Learn how to prevent leaks.
145217576
Unique Id: 145217576 • Date: 2020-12-09T00:00:00.000 • Time: 3:42:35 PM
Unique Id
145217576
Date
2020-12-09T00:00:00.000
Time
3:42:35 PM
Date Time
2020-12-09T15:42:35.000
Inquiry Name
GetFoodNYC Emergency Home Food Delivery
Brief Description
Get food delivery if you can't go outside, have no one who can help you get food, and can't afford delivery as a result of COVID-19.
145217577
Unique Id: 145217577 • Date: 2020-12-09T00:00:00.000 • Time: 3:46:25 PM
Unique Id
145217577
Date
2020-12-09T00:00:00.000
Time
3:46:25 PM
Date Time
2020-12-09T15:46:25.000
Inquiry Name
Fair Fares NYC
Brief Description
Get general information about the Fair Fares discount MetroCard program for low-income New Yorkers.
145217578
Unique Id: 145217578 • Date: 2020-12-09T00:00:00.000 • Time: 3:42:52 PM
Unique Id
145217578
Date
2020-12-09T00:00:00.000
Time
3:42:52 PM
Date Time
2020-12-09T15:42:52.000
Inquiry Name
Housing Options for Seniors
Brief Description
Learn about housing options for people age 60 and older.
141661736
Unique Id: 141661736 • Date: 2020-03-26T00:00:00.000 • Time: 11:10:09 AM
Unique Id
141661736
Date
2020-03-26T00:00:00.000
Time
11:10:09 AM
Date Time
2020-03-26T11:10:09.000
Inquiry Name
Department of Health Public Outreach
Brief Description
Request a Department of Health speaker or participation in an event.
145217579
Unique Id: 145217579 • Date: 2020-12-09T00:00:00.000 • Time: 3:47:48 PM
Unique Id
145217579
Date
2020-12-09T00:00:00.000
Time
3:47:48 PM
Date Time
2020-12-09T15:47:48.000
Inquiry Name
Water Leak in a Building
Brief Description
Report water leaking into an apartment, public area of a residential building, or basement. Learn how to prevent leaks.
145217580
Unique Id: 145217580 • Date: 2020-12-09T00:00:00.000 • Time: 3:46:27 PM
Unique Id
145217580
Date
2020-12-09T00:00:00.000
Time
3:46:27 PM
Date Time
2020-12-09T15:46:27.000
Inquiry Name
Death Certificate
Brief Description
Request, correct, or check the order status of a certificate for a death that took place in New York City.
145217581
Unique Id: 145217581 • Date: 2020-12-09T00:00:00.000 • Time: 3:42:52 PM
Unique Id
145217581
Date
2020-12-09T00:00:00.000
Time
3:42:52 PM
Date Time
2020-12-09T15:42:52.000
Inquiry Name
NYCHA Public Housing and NYCHA Section 8
Brief Description
Apply for NYCHA public housing or check application status. Learn about NYCHA Section 8 Program.
145217582
Unique Id: 145217582 • Date: 2020-12-09T00:00:00.000 • Time: 3:48:04 PM
Unique Id
145217582
Date
2020-12-09T00:00:00.000
Time
3:48:04 PM
Date Time
2020-12-09T15:48:04.000
Inquiry Name
Directory Assistance
Brief Description
Get the phone number or address of a specific person or business.
145217583
Unique Id: 145217583 • Date: 2020-12-09T00:00:00.000 • Time: 3:44:04 PM
Unique Id
145217583
Date
2020-12-09T00:00:00.000
Time
3:44:04 PM
Date Time
2020-12-09T15:44:04.000
Inquiry Name
IDNYC Municipal ID Card
Brief Description
Learn about New York City's IDNYC municipal identification card for people who live in one of the 5 boroughs of New York City.
145217584
Unique Id: 145217584 • Date: 2020-12-09T00:00:00.000 • Time: 3:45:09 PM
Unique Id
145217584
Date
2020-12-09T00:00:00.000
Time
3:45:09 PM
Date Time
2020-12-09T15:45:09.000
Inquiry Name
Inmate Location and Information
Brief Description
Learn about an inmate's location, ID numbers, charges, court date, bail, mailing address, and release date.
145217586
Unique Id: 145217586 • Date: 2020-12-09T00:00:00.000 • Time: 3:45:57 PM
Unique Id
145217586
Date
2020-12-09T00:00:00.000
Time
3:45:57 PM
Date Time
2020-12-09T15:45:57.000
Inquiry Name
NYC Ferry
Brief Description
Get information about NYC Ferry, including routes, fares, and rules. Make a complaint or report a lost item.
145217587
Unique Id: 145217587 • Date: 2020-12-09T00:00:00.000 • Time: 3:48:03 PM
Unique Id
145217587
Date
2020-12-09T00:00:00.000
Time
3:48:03 PM
Date Time
2020-12-09T15:48:03.000
Inquiry Name
City-Issued Violation or Summons
Brief Description
Pay, dispute, or get help with a ticket issued by the City for violating quality of life laws, health code, or other rules.
145217588
Unique Id: 145217588 • Date: 2020-12-09T00:00:00.000 • Time: 3:41:16 PM
Unique Id
145217588
Date
2020-12-09T00:00:00.000
Time
3:41:16 PM
Date Time
2020-12-09T15:41:16.000
Inquiry Name
SNAP (Food Stamps)
Brief Description
Learn about, apply for, or report a problem with Supplemental Nutrition Assistance Program (SNAP), also known as Food Stamps.
145217589
Unique Id: 145217589 • Date: 2020-12-09T00:00:00.000 • Time: 3:49:57 PM
Unique Id
145217589
Date
2020-12-09T00:00:00.000
Time
3:49:57 PM
Date Time
2020-12-09T15:49:57.000
Inquiry Name
Trash and Recycling Collection
Brief Description
Look up the trash and recycling collection days for a residential or non-profit address.
145217590
Unique Id: 145217590 • Date: 2020-12-09T00:00:00.000 • Time: 3:45:57 PM
Unique Id
145217590
Date
2020-12-09T00:00:00.000
Time
3:45:57 PM
Date Time
2020-12-09T15:45:57.000
Inquiry Name
New York Waterway Ferry
Brief Description
Learn about or report a problem with New York Waterway Ferry.
145217591
Unique Id: 145217591 • Date: 2020-12-09T00:00:00.000 • Time: 3:45:01 PM
Unique Id
145217591
Date
2020-12-09T00:00:00.000
Time
3:45:01 PM
Date Time
2020-12-09T15:45:01.000
Inquiry Name
Public Assistance or Welfare
Brief Description
Learn about public assistance, welfare, work requirements, and job center locations.
145217592
Unique Id: 145217592 • Date: 2020-12-09T00:00:00.000 • Time: 3:38:02 PM
Unique Id
145217592
Date
2020-12-09T00:00:00.000
Time
3:38:02 PM
Date Time
2020-12-09T15:38:02.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give feedback on the service provided by City Agencies and their employees.
145217593
Unique Id: 145217593 • Date: 2020-12-09T00:00:00.000 • Time: 3:50:28 PM
Unique Id
145217593
Date
2020-12-09T00:00:00.000
Time
3:50:28 PM
Date Time
2020-12-09T15:50:28.000
Inquiry Name
Mental Health Support and NYC Well
Brief Description
Get free, confidential help with mental health or substance abuse issues, including crisis services and treatment referrals.
145217594
Unique Id: 145217594 • Date: 2020-12-09T00:00:00.000 • Time: 3:45:08 PM
Unique Id
145217594
Date
2020-12-09T00:00:00.000
Time
3:45:08 PM
Date Time
2020-12-09T15:45:08.000
Inquiry Name
Coronavirus (COVID-19) Diagnostic Testing
Brief Description
Get tested for COVID-19.
145217595
Unique Id: 145217595 • Date: 2020-12-09T00:00:00.000 • Time: 3:49:46 PM
Unique Id
145217595
Date
2020-12-09T00:00:00.000
Time
3:49:46 PM
Date Time
2020-12-09T15:49:46.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
145217596
Unique Id: 145217596 • Date: 2020-12-09T00:00:00.000 • Time: 3:50:34 PM
Unique Id
145217596
Date
2020-12-09T00:00:00.000
Time
3:50:34 PM
Date Time
2020-12-09T15:50:34.000
Inquiry Name
Rent Freeze Program Assistance
Brief Description
Get help with SCRIE or DRIE, including appeals, transfers, and rent and account updates.
145217598
Unique Id: 145217598 • Date: 2020-12-09T00:00:00.000 • Time: 3:41:32 PM
Unique Id
145217598
Date
2020-12-09T00:00:00.000
Time
3:41:32 PM
Date Time
2020-12-09T15:41:32.000
Inquiry Name
Medicaid
Brief Description
Get help with Medicaid, which is free health insurance coverage for eligible adults and children.
145217599
Unique Id: 145217599 • Date: 2020-12-09T00:00:00.000 • Time: 3:49:58 PM
Unique Id
145217599
Date
2020-12-09T00:00:00.000
Time
3:49:58 PM
Date Time
2020-12-09T15:49:58.000
Inquiry Name
Trash or Recycling Storage Complaint
Brief Description
Report trash or recycling stored or put out incorrectly.
145217600
Unique Id: 145217600 • Date: 2020-12-09T00:00:00.000 • Time: 3:46:14 PM
Unique Id
145217600
Date
2020-12-09T00:00:00.000
Time
3:46:14 PM
Date Time
2020-12-09T15:46:14.000
Inquiry Name
Agency Charges Collected by the Department of Finance
Brief Description
Learn about the City and State agency charges, fees, and fines that appear on your property tax bill.
145217601
Unique Id: 145217601 • Date: 2020-12-09T00:00:00.000 • Time: 3:50:45 PM
Unique Id
145217601
Date
2020-12-09T00:00:00.000
Time
3:50:45 PM
Date Time
2020-12-09T15:50:45.000
Inquiry Name
Missed Trash or Recycling Collection
Brief Description
Report trash, recycling, or bulk items that were not picked up on your service day or scheduled appointment.
145217602
Unique Id: 145217602 • Date: 2020-12-09T00:00:00.000 • Time: 3:52:30 PM
Unique Id
145217602
Date
2020-12-09T00:00:00.000
Time
3:52:30 PM
Date Time
2020-12-09T15:52:30.000
Inquiry Name
NYCHA Borough Management Office
Brief Description
Get additional assistance if you are a New York City Housing Authority tenant.
145217603
Unique Id: 145217603 • Date: 2020-12-09T00:00:00.000 • Time: 3:36:46 PM
Unique Id
145217603
Date
2020-12-09T00:00:00.000
Time
3:36:46 PM
Date Time
2020-12-09T15:36:46.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give feedback on the service provided by City Agencies and their employees.
145217604
Unique Id: 145217604 • Date: 2020-12-09T00:00:00.000 • Time: 3:53:00 PM
Unique Id
145217604
Date
2020-12-09T00:00:00.000
Time
3:53:00 PM
Date Time
2020-12-09T15:53:00.000
Inquiry Name
Trash and Recycling Collection
Brief Description
Look up the trash and recycling collection days for a residential or non-profit address.
145217605
Unique Id: 145217605 • Date: 2020-12-09T00:00:00.000 • Time: 3:51:36 PM
Unique Id
145217605
Date
2020-12-09T00:00:00.000
Time
3:51:36 PM
Date Time
2020-12-09T15:51:36.000
Inquiry Name
Elderly Pharmaceutical Insurance Coverage (EPIC) Program
Brief Description
Learn about a prescription drug plan for seniors age 65 and older.
145217607
Unique Id: 145217607 • Date: 2020-12-09T00:00:00.000 • Time: 3:53:22 PM
Unique Id
145217607
Date
2020-12-09T00:00:00.000
Time
3:53:22 PM
Date Time
2020-12-09T15:53:22.000
Inquiry Name
Gas Leak
Brief Description
Report any gas-related emergency or dangerous condition.
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