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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
161651719
Unique Id: 161651719 • Date: 2024-12-22T00:00:00.000 • Time: 8:36:05 AM
Unique Id
161651719
Date
2024-12-22T00:00:00.000
Time
8:36:05 AM
Date Time
2024-12-22T08:36:05.000
Inquiry Name
Police Precincts and PSAs
Brief Description
Find a precinct or police service area (PSA) for a specific address. Get precinct and PSA locations and contact information.
161651720
Unique Id: 161651720 • Date: 2024-12-22T00:00:00.000 • Time: 8:38:31 AM
Unique Id
161651720
Date
2024-12-22T00:00:00.000
Time
8:38:31 AM
Date Time
2024-12-22T08:38:31.000
Inquiry Name
Missed Trash, Recycling, or Compost Collection
Brief Description
Report waste that was not picked up on your collection day or at a scheduled appointment.
161651721
Unique Id: 161651721 • Date: 2024-12-22T00:00:00.000 • Time: 8:36:05 AM
Unique Id
161651721
Date
2024-12-22T00:00:00.000
Time
8:36:05 AM
Date Time
2024-12-22T08:36:05.000
Inquiry Name
New York Police Department (NYPD)
Brief Description
Learn about the New York Police Department.
161651722
Unique Id: 161651722 • Date: 2024-12-22T00:00:00.000 • Time: 8:39:56 AM
Unique Id
161651722
Date
2024-12-22T00:00:00.000
Time
8:39:56 AM
Date Time
2024-12-22T08:39:56.000
Inquiry Name
Missed Trash, Recycling, or Compost Collection
Brief Description
Report waste that was not picked up on your collection day or at a scheduled appointment.
161651723
Unique Id: 161651723 • Date: 2024-12-22T00:00:00.000 • Time: 8:38:05 AM
Unique Id
161651723
Date
2024-12-22T00:00:00.000
Time
8:38:05 AM
Date Time
2024-12-22T08:38:05.000
Inquiry Name
NYCHA Public Housing Maintenance Complaint
Brief Description
Report a maintenance problem in a New York City Housing Authority apartment, building, or public space.
161651724
Unique Id: 161651724 • Date: 2024-12-22T00:00:00.000 • Time: 8:19:26 AM
Unique Id
161651724
Date
2024-12-22T00:00:00.000
Time
8:19:26 AM
Date Time
2024-12-22T08:19:26.000
Inquiry Name
City Agency Record or FOIL Request
Brief Description
Request a City Agency record or make a Freedom of Information Law (FOIL) request.
161651725
Unique Id: 161651725 • Date: 2024-12-22T00:00:00.000 • Time: 8:36:02 AM
Unique Id
161651725
Date
2024-12-22T00:00:00.000
Time
8:36:02 AM
Date Time
2024-12-22T08:36:02.000
Inquiry Name
Raccoon Control
Brief Description
Learn how to humanely keep raccoons off your property and about the City's efforts to vaccinate them against rabies.
161651726
Unique Id: 161651726 • Date: 2024-12-22T00:00:00.000 • Time: 8:35:28 AM
Unique Id
161651726
Date
2024-12-22T00:00:00.000
Time
8:35:28 AM
Date Time
2024-12-22T08:35:28.000
Inquiry Name
Jail System Complaint
Brief Description
Report a problem with the New York City jail system, including threats to incarcerated people.
161651727
Unique Id: 161651727 • Date: 2024-12-22T00:00:00.000 • Time: 8:24:44 AM
Unique Id
161651727
Date
2024-12-22T00:00:00.000
Time
8:24:44 AM
Date Time
2024-12-22T08:24:44.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in an apartment, public area, or entire building of a privately-owned residential rental building.
161651728
Unique Id: 161651728 • Date: 2024-12-22T00:00:00.000 • Time: 8:40:36 AM
Unique Id
161651728
Date
2024-12-22T00:00:00.000
Time
8:40:36 AM
Date Time
2024-12-22T08:40:36.000
Inquiry Name
Fire Hydrant Complaint
Brief Description
Report a fire hydrant that is leaking or running, damaged, missing, misused, or damaged fender post.
161651729
Unique Id: 161651729 • Date: 2024-12-22T00:00:00.000 • Time: 8:39:22 AM
Unique Id
161651729
Date
2024-12-22T00:00:00.000
Time
8:39:22 AM
Date Time
2024-12-22T08:39:22.000
Inquiry Name
School Calendar and Closures
Brief Description
Get information about public school holidays, key dates, and unplanned closures.
161651730
Unique Id: 161651730 • Date: 2024-12-22T00:00:00.000 • Time: 8:41:51 AM
Unique Id
161651730
Date
2024-12-22T00:00:00.000
Time
8:41:51 AM
Date Time
2024-12-22T08:41:51.000
Inquiry Name
Illegal Parking
Brief Description
Report a non-emergency vehicle parked illegally on public property, improper parking permit use, or overnight commercial parking on residential street.
161651731
Unique Id: 161651731 • Date: 2024-12-22T00:00:00.000 • Time: 8:40:08 AM
Unique Id
161651731
Date
2024-12-22T00:00:00.000
Time
8:40:08 AM
Date Time
2024-12-22T08:40:08.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
161651732
Unique Id: 161651732 • Date: 2024-12-22T00:00:00.000 • Time: 8:39:06 AM
Unique Id
161651732
Date
2024-12-22T00:00:00.000
Time
8:39:06 AM
Date Time
2024-12-22T08:39:06.000
Inquiry Name
Undocumented Immigrant
Brief Description
Reports of undocumented immigrants are outside the scope of New York City government.
161651733
Unique Id: 161651733 • Date: 2024-12-22T00:00:00.000 • Time: 8:41:22 AM
Unique Id
161651733
Date
2024-12-22T00:00:00.000
Time
8:41:22 AM
Date Time
2024-12-22T08:41:22.000
Inquiry Name
Snow or Ice on Street or Highway
Brief Description
Report an icy or snowy roadway and learn about snow clearing operations.
161651734
Unique Id: 161651734 • Date: 2024-12-22T00:00:00.000 • Time: 8:42:47 AM
Unique Id
161651734
Date
2024-12-22T00:00:00.000
Time
8:42:47 AM
Date Time
2024-12-22T08:42:47.000
Inquiry Name
Police Precincts and PSAs
Brief Description
Find a precinct or police service area (PSA) for a specific address. Get precinct and PSA locations and contact information.
161651735
Unique Id: 161651735 • Date: 2024-12-22T00:00:00.000 • Time: 8:41:46 AM
Unique Id
161651735
Date
2024-12-22T00:00:00.000
Time
8:41:46 AM
Date Time
2024-12-22T08:41:46.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
161651736
Unique Id: 161651736 • Date: 2024-12-22T00:00:00.000 • Time: 8:41:07 AM
Unique Id
161651736
Date
2024-12-22T00:00:00.000
Time
8:41:07 AM
Date Time
2024-12-22T08:41:07.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
161651737
Unique Id: 161651737 • Date: 2024-12-22T00:00:00.000 • Time: 8:42:45 AM
Unique Id
161651737
Date
2024-12-22T00:00:00.000
Time
8:42:45 AM
Date Time
2024-12-22T08:42:45.000
Inquiry Name
Traffic Signal Complaint or Request
Brief Description
Report a problem with an existing traffic signal. Request a new traffic signal.
161651738
Unique Id: 161651738 • Date: 2024-12-22T00:00:00.000 • Time: 8:42:52 AM
Unique Id
161651738
Date
2024-12-22T00:00:00.000
Time
8:42:52 AM
Date Time
2024-12-22T08:42:52.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
161651739
Unique Id: 161651739 • Date: 2024-12-22T00:00:00.000 • Time: 8:44:13 AM
Unique Id
161651739
Date
2024-12-22T00:00:00.000
Time
8:44:13 AM
Date Time
2024-12-22T08:44:13.000
Inquiry Name
Parking Ticket or Camera Violation Payment
Brief Description
Pay a parking ticket or camera violation.
161651740
Unique Id: 161651740 • Date: 2024-12-22T00:00:00.000 • Time: 8:39:48 AM
Unique Id
161651740
Date
2024-12-22T00:00:00.000
Time
8:39:48 AM
Date Time
2024-12-22T08:39:48.000
Inquiry Name
Snow or Ice on Street or Highway
Brief Description
Report an icy or snowy roadway and learn about snow clearing operations.
161651741
Unique Id: 161651741 • Date: 2024-12-22T00:00:00.000 • Time: 8:42:56 AM
Unique Id
161651741
Date
2024-12-22T00:00:00.000
Time
8:42:56 AM
Date Time
2024-12-22T08:42:56.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
161651742
Unique Id: 161651742 • Date: 2024-12-22T00:00:00.000 • Time: 8:41:46 AM
Unique Id
161651742
Date
2024-12-22T00:00:00.000
Time
8:41:46 AM
Date Time
2024-12-22T08:41:46.000
Inquiry Name
Elevator or Escalator Complaint
Brief Description
Report a problem with an elevator or escalator.
161651743
Unique Id: 161651743 • Date: 2024-12-22T00:00:00.000 • Time: 8:42:52 AM
Unique Id
161651743
Date
2024-12-22T00:00:00.000
Time
8:42:52 AM
Date Time
2024-12-22T08:42:52.000
Inquiry Name
Traffic Ticket
Brief Description
Learn how to pay or dispute non-criminal moving violations.
161651744
Unique Id: 161651744 • Date: 2024-12-22T00:00:00.000 • Time: 8:42:41 AM
Unique Id
161651744
Date
2024-12-22T00:00:00.000
Time
8:42:41 AM
Date Time
2024-12-22T08:42:41.000
Inquiry Name
Parking Ticket or Camera Violation Appeal
Brief Description
Appeal a parking or camera violation hearing decision if you were found guilty.
161651745
Unique Id: 161651745 • Date: 2024-12-22T00:00:00.000 • Time: 8:45:06 AM
Unique Id
161651745
Date
2024-12-22T00:00:00.000
Time
8:45:06 AM
Date Time
2024-12-22T08:45:06.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
161651746
Unique Id: 161651746 • Date: 2024-12-22T00:00:00.000 • Time: 8:42:23 AM
Unique Id
161651746
Date
2024-12-22T00:00:00.000
Time
8:42:23 AM
Date Time
2024-12-22T08:42:23.000
Inquiry Name
New York Waterway Ferry
Brief Description
Learn about or report a problem with New York Waterway Ferry.
161651747
Unique Id: 161651747 • Date: 2024-12-22T00:00:00.000 • Time: 8:45:27 AM
Unique Id
161651747
Date
2024-12-22T00:00:00.000
Time
8:45:27 AM
Date Time
2024-12-22T08:45:27.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
161651890
Unique Id: 161651890 • Date: 2024-12-22T00:00:00.000 • Time: 9:10:12 AM
Unique Id
161651890
Date
2024-12-22T00:00:00.000
Time
9:10:12 AM
Date Time
2024-12-22T09:10:12.000
Inquiry Name
Abandoned Pet
Brief Description
Report a pet that has been abandoned by its owner.
161651748
Unique Id: 161651748 • Date: 2024-12-22T00:00:00.000 • Time: 8:44:13 AM
Unique Id
161651748
Date
2024-12-22T00:00:00.000
Time
8:44:13 AM
Date Time
2024-12-22T08:44:13.000
Inquiry Name
Parking Ticket or Camera Violation Assistance
Brief Description
Get help with a parking or camera violation payment, dispute, or status.
161651749
Unique Id: 161651749 • Date: 2024-12-22T00:00:00.000 • Time: 8:45:19 AM
Unique Id
161651749
Date
2024-12-22T00:00:00.000
Time
8:45:19 AM
Date Time
2024-12-22T08:45:19.000
Inquiry Name
Missed Trash, Recycling, or Compost Collection
Brief Description
Report waste that was not picked up on your collection day or at a scheduled appointment.
161651750
Unique Id: 161651750 • Date: 2024-12-22T00:00:00.000 • Time: 8:45:24 AM
Unique Id
161651750
Date
2024-12-22T00:00:00.000
Time
8:45:24 AM
Date Time
2024-12-22T08:45:24.000
Inquiry Name
Family Court
Brief Description
Learn about Family Court, including locations and hours.
161651751
Unique Id: 161651751 • Date: 2024-12-22T00:00:00.000 • Time: 8:45:58 AM
Unique Id
161651751
Date
2024-12-22T00:00:00.000
Time
8:45:58 AM
Date Time
2024-12-22T08:45:58.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
161651752
Unique Id: 161651752 • Date: 2024-12-22T00:00:00.000 • Time: 8:46:19 AM
Unique Id
161651752
Date
2024-12-22T00:00:00.000
Time
8:46:19 AM
Date Time
2024-12-22T08:46:19.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
161651753
Unique Id: 161651753 • Date: 2024-12-22T00:00:00.000 • Time: 8:42:45 AM
Unique Id
161651753
Date
2024-12-22T00:00:00.000
Time
8:42:45 AM
Date Time
2024-12-22T08:42:45.000
Inquiry Name
Directory Assistance
Brief Description
Get the phone number or address of a specific person or business.
161651754
Unique Id: 161651754 • Date: 2024-12-22T00:00:00.000 • Time: 8:46:31 AM
Unique Id
161651754
Date
2024-12-22T00:00:00.000
Time
8:46:31 AM
Date Time
2024-12-22T08:46:31.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
161651755
Unique Id: 161651755 • Date: 2024-12-22T00:00:00.000 • Time: 8:46:12 AM
Unique Id
161651755
Date
2024-12-22T00:00:00.000
Time
8:46:12 AM
Date Time
2024-12-22T08:46:12.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
161651756
Unique Id: 161651756 • Date: 2024-12-22T00:00:00.000 • Time: 8:46:36 AM
Unique Id
161651756
Date
2024-12-22T00:00:00.000
Time
8:46:36 AM
Date Time
2024-12-22T08:46:36.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
161651757
Unique Id: 161651757 • Date: 2024-12-22T00:00:00.000 • Time: 8:44:05 AM
Unique Id
161651757
Date
2024-12-22T00:00:00.000
Time
8:44:05 AM
Date Time
2024-12-22T08:44:05.000
Inquiry Name
Sewage Leak or Odor Indoors
Brief Description
Report a sewage leak or odor in a residential or commercial building.
161651758
Unique Id: 161651758 • Date: 2024-12-22T00:00:00.000 • Time: 8:39:24 AM
Unique Id
161651758
Date
2024-12-22T00:00:00.000
Time
8:39:24 AM
Date Time
2024-12-22T08:39:24.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give a complaint, compliment, or comment on the service provided by City Agencies and their employees.
161651759
Unique Id: 161651759 • Date: 2024-12-22T00:00:00.000 • Time: 8:42:50 AM
Unique Id
161651759
Date
2024-12-22T00:00:00.000
Time
8:42:50 AM
Date Time
2024-12-22T08:42:50.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give a complaint, compliment, or comment on the service provided by City Agencies and their employees.
161651760
Unique Id: 161651760 • Date: 2024-12-22T00:00:00.000 • Time: 8:41:46 AM
Unique Id
161651760
Date
2024-12-22T00:00:00.000
Time
8:41:46 AM
Date Time
2024-12-22T08:41:46.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in an apartment, public area, or entire building of a privately-owned residential rental building.
161651761
Unique Id: 161651761 • Date: 2024-12-22T00:00:00.000 • Time: 8:47:32 AM
Unique Id
161651761
Date
2024-12-22T00:00:00.000
Time
8:47:32 AM
Date Time
2024-12-22T08:47:32.000
Inquiry Name
Pothole or Cave-In on Street
Brief Description
Report a pothole or cave-in on a street.
161651762
Unique Id: 161651762 • Date: 2024-12-22T00:00:00.000 • Time: 8:47:25 AM
Unique Id
161651762
Date
2024-12-22T00:00:00.000
Time
8:47:25 AM
Date Time
2024-12-22T08:47:25.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
161651763
Unique Id: 161651763 • Date: 2024-12-22T00:00:00.000 • Time: 8:47:18 AM
Unique Id
161651763
Date
2024-12-22T00:00:00.000
Time
8:47:18 AM
Date Time
2024-12-22T08:47:18.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
161651764
Unique Id: 161651764 • Date: 2024-12-22T00:00:00.000 • Time: 8:40:05 AM
Unique Id
161651764
Date
2024-12-22T00:00:00.000
Time
8:40:05 AM
Date Time
2024-12-22T08:40:05.000
Inquiry Name
Illegal Dumping
Brief Description
Report past or chronic dumping on public property.
161651765
Unique Id: 161651765 • Date: 2024-12-22T00:00:00.000 • Time: 8:47:57 AM
Unique Id
161651765
Date
2024-12-22T00:00:00.000
Time
8:47:57 AM
Date Time
2024-12-22T08:47:57.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
161651766
Unique Id: 161651766 • Date: 2024-12-22T00:00:00.000 • Time: 8:47:25 AM
Unique Id
161651766
Date
2024-12-22T00:00:00.000
Time
8:47:25 AM
Date Time
2024-12-22T08:47:25.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
161651767
Unique Id: 161651767 • Date: 2024-12-22T00:00:00.000 • Time: 8:47:43 AM
Unique Id
161651767
Date
2024-12-22T00:00:00.000
Time
8:47:43 AM
Date Time
2024-12-22T08:47:43.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
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