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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
160699857
Unique Id: 160699857 • Date: 2024-09-27T00:00:00.000 • Time: 3:46:51 PM
Unique Id
160699857
Date
2024-09-27T00:00:00.000
Time
3:46:51 PM
Date Time
2024-09-27T15:46:51.000
Inquiry Name
IDNYC Municipal ID Card
Brief Description
Learn about and apply for the New York City's IDNYC municipal identification card for people who live in one of the 5 boroughs of New York City.
160699858
Unique Id: 160699858 • Date: 2024-09-27T00:00:00.000 • Time: 3:55:57 PM
Unique Id
160699858
Date
2024-09-27T00:00:00.000
Time
3:55:57 PM
Date Time
2024-09-27T15:55:57.000
Inquiry Name
City Government Jobs
Brief Description
Learn about civil service exams, including results, schedules, fees, change of personal information, and how to apply.
160699859
Unique Id: 160699859 • Date: 2024-09-27T00:00:00.000 • Time: 3:55:26 PM
Unique Id
160699859
Date
2024-09-27T00:00:00.000
Time
3:55:26 PM
Date Time
2024-09-27T15:55:26.000
Inquiry Name
Driver License
Brief Description
Learn about driver licenses and scheduling a road test.
160699860
Unique Id: 160699860 • Date: 2024-09-27T00:00:00.000 • Time: 3:48:27 PM
Unique Id
160699860
Date
2024-09-27T00:00:00.000
Time
3:48:27 PM
Date Time
2024-09-27T15:48:27.000
Inquiry Name
Water Drainage Complaint
Brief Description
Report a problem with building or property drainpipe or drainage.
160699861
Unique Id: 160699861 • Date: 2024-09-27T00:00:00.000 • Time: 3:54:14 PM
Unique Id
160699861
Date
2024-09-27T00:00:00.000
Time
3:54:14 PM
Date Time
2024-09-27T15:54:14.000
Inquiry Name
Property Tax Payment
Brief Description
Pay a property tax bill.
160699862
Unique Id: 160699862 • Date: 2024-09-27T00:00:00.000 • Time: 3:46:31 PM
Unique Id
160699862
Date
2024-09-27T00:00:00.000
Time
3:46:31 PM
Date Time
2024-09-27T15:46:31.000
Inquiry Name
IDNYC Municipal ID Card
Brief Description
Learn about and apply for the New York City's IDNYC municipal identification card for people who live in one of the 5 boroughs of New York City.
160699863
Unique Id: 160699863 • Date: 2024-09-27T00:00:00.000 • Time: 3:21:04 PM
Unique Id
160699863
Date
2024-09-27T00:00:00.000
Time
3:21:04 PM
Date Time
2024-09-27T15:21:04.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in an apartment, public area, or entire building of a privately-owned residential rental building.
160699864
Unique Id: 160699864 • Date: 2024-09-27T00:00:00.000 • Time: 3:53:56 PM
Unique Id
160699864
Date
2024-09-27T00:00:00.000
Time
3:53:56 PM
Date Time
2024-09-27T15:53:56.000
Inquiry Name
Social Security
Brief Description
Apply for or report changes to a Social Security, Disability, or SSI benefit. Apply for, renew, replace, or update a Social Security card or number.
160699865
Unique Id: 160699865 • Date: 2024-09-27T00:00:00.000 • Time: 3:50:44 PM
Unique Id
160699865
Date
2024-09-27T00:00:00.000
Time
3:50:44 PM
Date Time
2024-09-27T15:50:44.000
Inquiry Name
Dog or Animal Waste
Brief Description
Report dog or animal waste in a park or on a street, sidewalk, or private property.
160699866
Unique Id: 160699866 • Date: 2024-09-27T00:00:00.000 • Time: 3:56:56 PM
Unique Id
160699866
Date
2024-09-27T00:00:00.000
Time
3:56:56 PM
Date Time
2024-09-27T15:56:56.000
Inquiry Name
Stray Animal
Brief Description
Report a stray or abandoned animal.
160699867
Unique Id: 160699867 • Date: 2024-09-27T00:00:00.000 • Time: 3:56:22 PM
Unique Id
160699867
Date
2024-09-27T00:00:00.000
Time
3:56:22 PM
Date Time
2024-09-27T15:56:22.000
Inquiry Name
Postal Service
Brief Description
Get information or make a complaint about United States Postal Service (USPS) products and services.
160699868
Unique Id: 160699868 • Date: 2024-09-27T00:00:00.000 • Time: 3:55:36 PM
Unique Id
160699868
Date
2024-09-27T00:00:00.000
Time
3:55:36 PM
Date Time
2024-09-27T15:55:36.000
Inquiry Name
Property Tax Payment
Brief Description
Pay a property tax bill.
160699869
Unique Id: 160699869 • Date: 2024-09-27T00:00:00.000 • Time: 3:54:08 PM
Unique Id
160699869
Date
2024-09-27T00:00:00.000
Time
3:54:08 PM
Date Time
2024-09-27T15:54:08.000
Inquiry Name
General Corporation Tax
Brief Description
File and pay the tax for corporations that do business, employ capital, own or lease property, or have offices in NYC.
160699870
Unique Id: 160699870 • Date: 2024-09-27T00:00:00.000 • Time: 3:56:37 PM
Unique Id
160699870
Date
2024-09-27T00:00:00.000
Time
3:56:37 PM
Date Time
2024-09-27T15:56:37.000
Inquiry Name
Property Tax Payment
Brief Description
Pay a property tax bill.
160699871
Unique Id: 160699871 • Date: 2024-09-27T00:00:00.000 • Time: 3:56:58 PM
Unique Id
160699871
Date
2024-09-27T00:00:00.000
Time
3:56:58 PM
Date Time
2024-09-27T15:56:58.000
Inquiry Name
Fair Fares NYC
Brief Description
Get general information about the Fair Fares discount MetroCard program for low-income New Yorkers.
160699872
Unique Id: 160699872 • Date: 2024-09-27T00:00:00.000 • Time: 3:53:41 PM
Unique Id
160699872
Date
2024-09-27T00:00:00.000
Time
3:53:41 PM
Date Time
2024-09-27T15:53:41.000
Inquiry Name
Legal Assistance
Brief Description
Get a lawyer referral, free legal services, and answers to questions about the law and courts. Connect with Tenant Helpline for advice and assistance.
160699873
Unique Id: 160699873 • Date: 2024-09-27T00:00:00.000 • Time: 3:51:56 PM
Unique Id
160699873
Date
2024-09-27T00:00:00.000
Time
3:51:56 PM
Date Time
2024-09-27T15:51:56.000
Inquiry Name
IDNYC Municipal ID Card
Brief Description
Learn about and apply for the New York City's IDNYC municipal identification card for people who live in one of the 5 boroughs of New York City.
160699874
Unique Id: 160699874 • Date: 2024-09-27T00:00:00.000 • Time: 3:56:16 PM
Unique Id
160699874
Date
2024-09-27T00:00:00.000
Time
3:56:16 PM
Date Time
2024-09-27T15:56:16.000
Inquiry Name
NYC Schools Account
Brief Description
Learn about the NYC Schools Account system.
160699875
Unique Id: 160699875 • Date: 2024-09-27T00:00:00.000 • Time: 3:56:05 PM
Unique Id
160699875
Date
2024-09-27T00:00:00.000
Time
3:56:05 PM
Date Time
2024-09-27T15:56:05.000
Inquiry Name
Non-Driver ID Card
Brief Description
Apply for, renew, replace, or update a non-driver photo ID card, also known as a New York State ID.
160699876
Unique Id: 160699876 • Date: 2024-09-27T00:00:00.000 • Time: 3:52:28 PM
Unique Id
160699876
Date
2024-09-27T00:00:00.000
Time
3:52:28 PM
Date Time
2024-09-27T15:52:28.000
Inquiry Name
Property Tax Payment Assistance
Brief Description
Get help with a property tax payment problem.
160699877
Unique Id: 160699877 • Date: 2024-09-27T00:00:00.000 • Time: 3:56:31 PM
Unique Id
160699877
Date
2024-09-27T00:00:00.000
Time
3:56:31 PM
Date Time
2024-09-27T15:56:31.000
Inquiry Name
Noise from Helicopter
Brief Description
Report noise from a helicopter.
160699878
Unique Id: 160699878 • Date: 2024-09-27T00:00:00.000 • Time: 3:52:14 PM
Unique Id
160699878
Date
2024-09-27T00:00:00.000
Time
3:52:14 PM
Date Time
2024-09-27T15:52:14.000
Inquiry Name
Vehicle Accident
Brief Description
Report a car accident.
160699879
Unique Id: 160699879 • Date: 2024-09-27T00:00:00.000 • Time: 3:57:23 PM
Unique Id
160699879
Date
2024-09-27T00:00:00.000
Time
3:57:23 PM
Date Time
2024-09-27T15:57:23.000
Inquiry Name
Parking Ticket or Camera Violation Dispute
Brief Description
Fight a parking ticket or camera violation.
160699880
Unique Id: 160699880 • Date: 2024-09-27T00:00:00.000 • Time: 3:58:06 PM
Unique Id
160699880
Date
2024-09-27T00:00:00.000
Time
3:58:06 PM
Date Time
2024-09-27T15:58:06.000
Inquiry Name
Property Tax Payment Assistance
Brief Description
Get help with a property tax payment problem.
160699881
Unique Id: 160699881 • Date: 2024-09-27T00:00:00.000 • Time: 3:57:31 PM
Unique Id
160699881
Date
2024-09-27T00:00:00.000
Time
3:57:31 PM
Date Time
2024-09-27T15:57:31.000
Inquiry Name
Purchase Official Trash, Recycling, and Compost Bins
Brief Description
Learn about and purchase the NYC Bin, the official bin for properties with 1-9 residential units to set out their trash.
160699882
Unique Id: 160699882 • Date: 2024-09-27T00:00:00.000 • Time: 3:53:56 PM
Unique Id
160699882
Date
2024-09-27T00:00:00.000
Time
3:53:56 PM
Date Time
2024-09-27T15:53:56.000
Inquiry Name
Social Security Fraud
Brief Description
Report Social Security fraud.
160699883
Unique Id: 160699883 • Date: 2024-09-27T00:00:00.000 • Time: 3:56:03 PM
Unique Id
160699883
Date
2024-09-27T00:00:00.000
Time
3:56:03 PM
Date Time
2024-09-27T15:56:03.000
Inquiry Name
Social Security
Brief Description
Apply for or report changes to a Social Security, Disability, or SSI benefit. Apply for, renew, replace, or update a Social Security card or number.
160699884
Unique Id: 160699884 • Date: 2024-09-27T00:00:00.000 • Time: 3:56:32 PM
Unique Id
160699884
Date
2024-09-27T00:00:00.000
Time
3:56:32 PM
Date Time
2024-09-27T15:56:32.000
Inquiry Name
Pest Complaint
Brief Description
Report mice, bed bugs, fleas, flies, or roaches in an apartment or in a public area of a residential building.
160699885
Unique Id: 160699885 • Date: 2024-09-27T00:00:00.000 • Time: 3:53:56 PM
Unique Id
160699885
Date
2024-09-27T00:00:00.000
Time
3:53:56 PM
Date Time
2024-09-27T15:53:56.000
Inquiry Name
Barbecuing
Brief Description
Learn about the rules for commercial and residential barbecuing, find a place to barbecue in a park, or report barbecuing where it is not allowed.
160699886
Unique Id: 160699886 • Date: 2024-09-27T00:00:00.000 • Time: 3:57:18 PM
Unique Id
160699886
Date
2024-09-27T00:00:00.000
Time
3:57:18 PM
Date Time
2024-09-27T15:57:18.000
Inquiry Name
Illegal Parking
Brief Description
Report a non-emergency vehicle parked illegally on public property, improper parking permit use, or overnight commercial parking on residential street.
160699887
Unique Id: 160699887 • Date: 2024-09-27T00:00:00.000 • Time: 3:57:09 PM
Unique Id
160699887
Date
2024-09-27T00:00:00.000
Time
3:57:09 PM
Date Time
2024-09-27T15:57:09.000
Inquiry Name
Fair Fares NYC
Brief Description
Get general information about the Fair Fares discount MetroCard program for low-income New Yorkers.
160699888
Unique Id: 160699888 • Date: 2024-09-27T00:00:00.000 • Time: 3:58:05 PM
Unique Id
160699888
Date
2024-09-27T00:00:00.000
Time
3:58:05 PM
Date Time
2024-09-27T15:58:05.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in an apartment, public area, or entire building of a privately-owned residential rental building.
160699889
Unique Id: 160699889 • Date: 2024-09-27T00:00:00.000 • Time: 3:55:37 PM
Unique Id
160699889
Date
2024-09-27T00:00:00.000
Time
3:55:37 PM
Date Time
2024-09-27T15:55:37.000
Inquiry Name
General Corporation Tax
Brief Description
File and pay the tax for corporations that do business, employ capital, own or lease property, or have offices in NYC.
160699890
Unique Id: 160699890 • Date: 2024-09-27T00:00:00.000 • Time: 3:58:48 PM
Unique Id
160699890
Date
2024-09-27T00:00:00.000
Time
3:58:48 PM
Date Time
2024-09-27T15:58:48.000
Inquiry Name
Fair Fares NYC
Brief Description
Get general information about the Fair Fares discount MetroCard program for low-income New Yorkers.
160699891
Unique Id: 160699891 • Date: 2024-09-27T00:00:00.000 • Time: 3:53:26 PM
Unique Id
160699891
Date
2024-09-27T00:00:00.000
Time
3:53:26 PM
Date Time
2024-09-27T15:53:26.000
Inquiry Name
Public Assistance or Welfare
Brief Description
Learn about or report a problem with public assistance, welfare, work requirements, and job center locations.
160699892
Unique Id: 160699892 • Date: 2024-09-27T00:00:00.000 • Time: 3:59:07 PM
Unique Id
160699892
Date
2024-09-27T00:00:00.000
Time
3:59:07 PM
Date Time
2024-09-27T15:59:07.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
160699893
Unique Id: 160699893 • Date: 2024-09-27T00:00:00.000 • Time: 3:56:06 PM
Unique Id
160699893
Date
2024-09-27T00:00:00.000
Time
3:56:06 PM
Date Time
2024-09-27T15:56:06.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in an apartment, public area, or entire building of a privately-owned residential rental building.
160699894
Unique Id: 160699894 • Date: 2024-09-27T00:00:00.000 • Time: 3:49:11 PM
Unique Id
160699894
Date
2024-09-27T00:00:00.000
Time
3:49:11 PM
Date Time
2024-09-27T15:49:11.000
Inquiry Name
Blocked Sidewalk or Street
Brief Description
Report a sidewalk or street blocked by an object or activity.
160699895
Unique Id: 160699895 • Date: 2024-09-27T00:00:00.000 • Time: 3:58:44 PM
Unique Id
160699895
Date
2024-09-27T00:00:00.000
Time
3:58:44 PM
Date Time
2024-09-27T15:58:44.000
Inquiry Name
Property Tax Payment
Brief Description
Pay a property tax bill.
160699896
Unique Id: 160699896 • Date: 2024-09-27T00:00:00.000 • Time: 3:56:58 PM
Unique Id
160699896
Date
2024-09-27T00:00:00.000
Time
3:56:58 PM
Date Time
2024-09-27T15:56:58.000
Inquiry Name
Buses and Subways
Brief Description
Get information or make a complaint about a MetroCard or bus or subway run by the Metropolitan Transportation Authority (MTA).
160699897
Unique Id: 160699897 • Date: 2024-09-27T00:00:00.000 • Time: 3:55:04 PM
Unique Id
160699897
Date
2024-09-27T00:00:00.000
Time
3:55:04 PM
Date Time
2024-09-27T15:55:04.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
160699898
Unique Id: 160699898 • Date: 2024-09-27T00:00:00.000 • Time: 3:58:57 PM
Unique Id
160699898
Date
2024-09-27T00:00:00.000
Time
3:58:57 PM
Date Time
2024-09-27T15:58:57.000
Inquiry Name
Developmentally Delayed Infant Services
Brief Description
Learn about early intervention services for children under 3 with developmental delays.
160699899
Unique Id: 160699899 • Date: 2024-09-27T00:00:00.000 • Time: 3:55:04 PM
Unique Id
160699899
Date
2024-09-27T00:00:00.000
Time
3:55:04 PM
Date Time
2024-09-27T15:55:04.000
Inquiry Name
Street Sweeping Complaint
Brief Description
Report missed or inadequate street cleaning.
160699900
Unique Id: 160699900 • Date: 2024-09-27T00:00:00.000 • Time: 3:50:06 PM
Unique Id
160699900
Date
2024-09-27T00:00:00.000
Time
3:50:06 PM
Date Time
2024-09-27T15:50:06.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give a complaint, compliment, or comment on the service provided by City Agencies and their employees.
160699901
Unique Id: 160699901 • Date: 2024-09-27T00:00:00.000 • Time: 3:57:31 PM
Unique Id
160699901
Date
2024-09-27T00:00:00.000
Time
3:57:31 PM
Date Time
2024-09-27T15:57:31.000
Inquiry Name
Leaf and Yard Waste Disposal
Brief Description
Learn how to get rid of leaves, grass clippings, and small twigs.
160699902
Unique Id: 160699902 • Date: 2024-09-27T00:00:00.000 • Time: 3:38:05 PM
Unique Id
160699902
Date
2024-09-27T00:00:00.000
Time
3:38:05 PM
Date Time
2024-09-27T15:38:05.000
Inquiry Name
Parking Ticket or Camera Violation Payment
Brief Description
Pay a parking ticket or camera violation.
160699903
Unique Id: 160699903 • Date: 2024-09-27T00:00:00.000 • Time: 3:56:52 PM
Unique Id
160699903
Date
2024-09-27T00:00:00.000
Time
3:56:52 PM
Date Time
2024-09-27T15:56:52.000
Inquiry Name
Parking Ticket or Camera Violation Payment
Brief Description
Pay a parking ticket or camera violation.
160699904
Unique Id: 160699904 • Date: 2024-09-27T00:00:00.000 • Time: 3:58:30 PM
Unique Id
160699904
Date
2024-09-27T00:00:00.000
Time
3:58:30 PM
Date Time
2024-09-27T15:58:30.000
Inquiry Name
Rent Increases
Brief Description
Learn about rent increases for rent regulated or stabilized apartments and lofts.
160699905
Unique Id: 160699905 • Date: 2024-09-27T00:00:00.000 • Time: 3:46:51 PM
Unique Id
160699905
Date
2024-09-27T00:00:00.000
Time
3:46:51 PM
Date Time
2024-09-27T15:46:51.000
Inquiry Name
IDNYC Documents Required to Apply
Brief Description
Get information about required documents to prove identity and New York City residency when applying for IDNYC.
160699906
Unique Id: 160699906 • Date: 2024-09-27T00:00:00.000 • Time: 3:59:04 PM
Unique Id
160699906
Date
2024-09-27T00:00:00.000
Time
3:59:04 PM
Date Time
2024-09-27T15:59:04.000
Inquiry Name
Property Tax Bill Assistance
Brief Description
Get help with a property tax bill problem.
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