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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
155224393
Unique Id: 155224393 • Date: 2023-07-03T00:00:00.000 • Time: 4:40:21 PM
Unique Id
155224393
Date
2023-07-03T00:00:00.000
Time
4:40:21 PM
Date Time
2023-07-03T16:40:21.000
Inquiry Name
HPD Section 8
Brief Description
Learn about the Department of Housing Preservation and Development (HPD) Section 8 Program, also known as the Housing Choice Voucher (HCV) program.
155224394
Unique Id: 155224394 • Date: 2023-07-03T00:00:00.000 • Time: 4:41:57 PM
Unique Id
155224394
Date
2023-07-03T00:00:00.000
Time
4:41:57 PM
Date Time
2023-07-03T16:41:57.000
Inquiry Name
Firehouses
Brief Description
Find the location of a firehouse.
155224395
Unique Id: 155224395 • Date: 2023-07-03T00:00:00.000 • Time: 4:38:12 PM
Unique Id
155224395
Date
2023-07-03T00:00:00.000
Time
4:38:12 PM
Date Time
2023-07-03T16:38:12.000
Inquiry Name
Alzheimer's Care
Brief Description
Learn about resources for living with Alzheimer's Disease, including long-term care and living arrangements. Get support for caregivers.
155224396
Unique Id: 155224396 • Date: 2023-07-03T00:00:00.000 • Time: 4:34:50 PM
Unique Id
155224396
Date
2023-07-03T00:00:00.000
Time
4:34:50 PM
Date Time
2023-07-03T16:34:50.000
Inquiry Name
SNAP (Food Stamps)
Brief Description
Learn about, apply for, or report a problem with Supplemental Nutrition Assistance Program (SNAP), also known as Food Stamps.
155224397
Unique Id: 155224397 • Date: 2023-07-03T00:00:00.000 • Time: 4:30:09 PM
Unique Id
155224397
Date
2023-07-03T00:00:00.000
Time
4:30:09 PM
Date Time
2023-07-03T16:30:09.000
Inquiry Name
School Districts
Brief Description
Find a school district.
155224398
Unique Id: 155224398 • Date: 2023-07-03T00:00:00.000 • Time: 4:43:33 PM
Unique Id
155224398
Date
2023-07-03T00:00:00.000
Time
4:43:33 PM
Date Time
2023-07-03T16:43:33.000
Inquiry Name
HEAP Cooling Assistance
Brief Description
Apply for HEAP Cooling Assistance to see if you qualify for an air conditioner or fan.
155224399
Unique Id: 155224399 • Date: 2023-07-03T00:00:00.000 • Time: 4:33:10 PM
Unique Id
155224399
Date
2023-07-03T00:00:00.000
Time
4:33:10 PM
Date Time
2023-07-03T16:33:10.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
155224400
Unique Id: 155224400 • Date: 2023-07-03T00:00:00.000 • Time: 4:43:17 PM
Unique Id
155224400
Date
2023-07-03T00:00:00.000
Time
4:43:17 PM
Date Time
2023-07-03T16:43:17.000
Inquiry Name
Property Deed or Record
Brief Description
Search for or get copies of property ownership records, such as deeds and mortgages. Get copies of tax maps.
155224401
Unique Id: 155224401 • Date: 2023-07-03T00:00:00.000 • Time: 4:42:01 PM
Unique Id
155224401
Date
2023-07-03T00:00:00.000
Time
4:42:01 PM
Date Time
2023-07-03T16:42:01.000
Inquiry Name
Abandoned Vehicle
Brief Description
Report an abandoned vehicle on public property or request the removal of an abandoned vehicle with no license plates on private property.
155224402
Unique Id: 155224402 • Date: 2023-07-03T00:00:00.000 • Time: 4:41:04 PM
Unique Id
155224402
Date
2023-07-03T00:00:00.000
Time
4:41:04 PM
Date Time
2023-07-03T16:41:04.000
Inquiry Name
Death Certificate Change
Brief Description
Correct or update a death certificate.
155224403
Unique Id: 155224403 • Date: 2023-07-03T00:00:00.000 • Time: 4:39:00 PM
Unique Id
155224403
Date
2023-07-03T00:00:00.000
Time
4:39:00 PM
Date Time
2023-07-03T16:39:00.000
Inquiry Name
Recreation Centers
Brief Description
Find a recreation center and learn about activities and programs.
155224404
Unique Id: 155224404 • Date: 2023-07-03T00:00:00.000 • Time: 4:39:16 PM
Unique Id
155224404
Date
2023-07-03T00:00:00.000
Time
4:39:16 PM
Date Time
2023-07-03T16:39:16.000
Inquiry Name
HEAP Cooling Assistance
Brief Description
Apply for HEAP Cooling Assistance to see if you qualify for an air conditioner or fan.
155224405
Unique Id: 155224405 • Date: 2023-07-03T00:00:00.000 • Time: 4:44:21 PM
Unique Id
155224405
Date
2023-07-03T00:00:00.000
Time
4:44:21 PM
Date Time
2023-07-03T16:44:21.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
155224406
Unique Id: 155224406 • Date: 2023-07-03T00:00:00.000 • Time: 4:43:24 PM
Unique Id
155224406
Date
2023-07-03T00:00:00.000
Time
4:43:24 PM
Date Time
2023-07-03T16:43:24.000
Inquiry Name
Parking Ticket or Camera Violation Payment
Brief Description
Pay a parking ticket or camera violation.
155224407
Unique Id: 155224407 • Date: 2023-07-03T00:00:00.000 • Time: 4:44:03 PM
Unique Id
155224407
Date
2023-07-03T00:00:00.000
Time
4:44:03 PM
Date Time
2023-07-03T16:44:03.000
Inquiry Name
Coronavirus (COVID-19) and Tenants
Brief Description
Get information and resources for residential tenants affected by COVID-19.
155224408
Unique Id: 155224408 • Date: 2023-07-03T00:00:00.000 • Time: 4:40:43 PM
Unique Id
155224408
Date
2023-07-03T00:00:00.000
Time
4:40:43 PM
Date Time
2023-07-03T16:40:43.000
Inquiry Name
NYC Well and Mental Health Support
Brief Description
Get free, confidential help with mental health or substance abuse issues, including crisis services and treatment referrals.
155224409
Unique Id: 155224409 • Date: 2023-07-03T00:00:00.000 • Time: 4:43:24 PM
Unique Id
155224409
Date
2023-07-03T00:00:00.000
Time
4:43:24 PM
Date Time
2023-07-03T16:43:24.000
Inquiry Name
Parking Ticket or Camera Violation Assistance
Brief Description
Get help with a parking or camera violation payment, dispute, or status.
155224410
Unique Id: 155224410 • Date: 2023-07-03T00:00:00.000 • Time: 4:43:43 PM
Unique Id
155224410
Date
2023-07-03T00:00:00.000
Time
4:43:43 PM
Date Time
2023-07-03T16:43:43.000
Inquiry Name
Illegal Parking
Brief Description
Report a non-emergency vehicle parked illegally on public property, improper parking permit use, or overnight commercial parking on residential street.
155224411
Unique Id: 155224411 • Date: 2023-07-03T00:00:00.000 • Time: 4:41:12 PM
Unique Id
155224411
Date
2023-07-03T00:00:00.000
Time
4:41:12 PM
Date Time
2023-07-03T16:41:12.000
Inquiry Name
Older Adult Center Complaint
Brief Description
Report a problem with an older adult center.
155224412
Unique Id: 155224412 • Date: 2023-07-03T00:00:00.000 • Time: 4:44:07 PM
Unique Id
155224412
Date
2023-07-03T00:00:00.000
Time
4:44:07 PM
Date Time
2023-07-03T16:44:07.000
Inquiry Name
Speed Reducer Request
Brief Description
Request speed reducer (also known as speed hump) installation, repair, or removal.
155224413
Unique Id: 155224413 • Date: 2023-07-03T00:00:00.000 • Time: 4:43:49 PM
Unique Id
155224413
Date
2023-07-03T00:00:00.000
Time
4:43:49 PM
Date Time
2023-07-03T16:43:49.000
Inquiry Name
Birth Certificate Change
Brief Description
Correct or update a birth certificate.
155224414
Unique Id: 155224414 • Date: 2023-07-03T00:00:00.000 • Time: 4:43:26 PM
Unique Id
155224414
Date
2023-07-03T00:00:00.000
Time
4:43:26 PM
Date Time
2023-07-03T16:43:26.000
Inquiry Name
Catch Basin Complaint
Brief Description
Report a catch basin that is clogged, blocked, defective, or missing a curb piece or cover.
155224415
Unique Id: 155224415 • Date: 2023-07-03T00:00:00.000 • Time: 4:41:47 PM
Unique Id
155224415
Date
2023-07-03T00:00:00.000
Time
4:41:47 PM
Date Time
2023-07-03T16:41:47.000
Inquiry Name
IRS Impersonation
Brief Description
Report someone impersonating an IRS employee.
155224416
Unique Id: 155224416 • Date: 2023-07-03T00:00:00.000 • Time: 4:42:49 PM
Unique Id
155224416
Date
2023-07-03T00:00:00.000
Time
4:42:49 PM
Date Time
2023-07-03T16:42:49.000
Inquiry Name
Independence Day
Brief Description
Tuesday, July 4th is Independence Day.
155224417
Unique Id: 155224417 • Date: 2023-07-03T00:00:00.000 • Time: 4:43:43 PM
Unique Id
155224417
Date
2023-07-03T00:00:00.000
Time
4:43:43 PM
Date Time
2023-07-03T16:43:43.000
Inquiry Name
Independence Day
Brief Description
Tuesday, July 4th is Independence Day.
155224418
Unique Id: 155224418 • Date: 2023-07-03T00:00:00.000 • Time: 4:42:42 PM
Unique Id
155224418
Date
2023-07-03T00:00:00.000
Time
4:42:42 PM
Date Time
2023-07-03T16:42:42.000
Inquiry Name
Independence Day
Brief Description
Tuesday, July 4th is Independence Day.
155224419
Unique Id: 155224419 • Date: 2023-07-03T00:00:00.000 • Time: 4:44:42 PM
Unique Id
155224419
Date
2023-07-03T00:00:00.000
Time
4:44:42 PM
Date Time
2023-07-03T16:44:42.000
Inquiry Name
Property Tax Payment Assistance
Brief Description
Get help with a property tax payment problem.
155224420
Unique Id: 155224420 • Date: 2023-07-03T00:00:00.000 • Time: 4:42:41 PM
Unique Id
155224420
Date
2023-07-03T00:00:00.000
Time
4:42:41 PM
Date Time
2023-07-03T16:42:41.000
Inquiry Name
IDNYC Municipal ID Card
Brief Description
Learn about New York City's IDNYC municipal identification card for people who live in one of the 5 boroughs of New York City.
155224421
Unique Id: 155224421 • Date: 2023-07-03T00:00:00.000 • Time: 4:37:22 PM
Unique Id
155224421
Date
2023-07-03T00:00:00.000
Time
4:37:22 PM
Date Time
2023-07-03T16:37:22.000
Inquiry Name
Property Tax Bill
Brief Description
Learn about property tax bills and get copies and account information.
155224422
Unique Id: 155224422 • Date: 2023-07-03T00:00:00.000 • Time: 4:43:14 PM
Unique Id
155224422
Date
2023-07-03T00:00:00.000
Time
4:43:14 PM
Date Time
2023-07-03T16:43:14.000
Inquiry Name
HEAP Cooling Assistance
Brief Description
Apply for HEAP Cooling Assistance to see if you qualify for an air conditioner or fan.
155224423
Unique Id: 155224423 • Date: 2023-07-03T00:00:00.000 • Time: 4:45:12 PM
Unique Id
155224423
Date
2023-07-03T00:00:00.000
Time
4:45:12 PM
Date Time
2023-07-03T16:45:12.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
155224424
Unique Id: 155224424 • Date: 2023-07-03T00:00:00.000 • Time: 4:34:35 PM
Unique Id
155224424
Date
2023-07-03T00:00:00.000
Time
4:34:35 PM
Date Time
2023-07-03T16:34:35.000
Inquiry Name
Graffiti
Brief Description
Report graffiti. Learn about what your options are when someone else reports graffiti on your building.
155224425
Unique Id: 155224425 • Date: 2023-07-03T00:00:00.000 • Time: 4:44:15 PM
Unique Id
155224425
Date
2023-07-03T00:00:00.000
Time
4:44:15 PM
Date Time
2023-07-03T16:44:15.000
Inquiry Name
Passports
Brief Description
Apply for, renew, replace, or update a United States passport.
155224426
Unique Id: 155224426 • Date: 2023-07-03T00:00:00.000 • Time: 4:26:05 PM
Unique Id
155224426
Date
2023-07-03T00:00:00.000
Time
4:26:05 PM
Date Time
2023-07-03T16:26:05.000
Inquiry Name
Legal Assistance
Brief Description
Get a lawyer referral, free legal services, and answers to questions about the law and courts.
155224427
Unique Id: 155224427 • Date: 2023-07-03T00:00:00.000 • Time: 4:40:59 PM
Unique Id
155224427
Date
2023-07-03T00:00:00.000
Time
4:40:59 PM
Date Time
2023-07-03T16:40:59.000
Inquiry Name
Jail System Complaint
Brief Description
Report a problem with the New York City jail system, including threats to incarcerated people.
155224428
Unique Id: 155224428 • Date: 2023-07-03T00:00:00.000 • Time: 4:44:37 PM
Unique Id
155224428
Date
2023-07-03T00:00:00.000
Time
4:44:37 PM
Date Time
2023-07-03T16:44:37.000
Inquiry Name
Injured or Sick Animal
Brief Description
Get help for an injured or sick animal.
155224430
Unique Id: 155224430 • Date: 2023-07-03T00:00:00.000 • Time: 4:42:02 PM
Unique Id
155224430
Date
2023-07-03T00:00:00.000
Time
4:42:02 PM
Date Time
2023-07-03T16:42:02.000
Inquiry Name
Special Waste Disposal
Brief Description
Learn how to get rid of potentially harmful household or automotive products, such as batteries, oil, or paint. Learn about SAFE Disposal Events.
155224431
Unique Id: 155224431 • Date: 2023-07-03T00:00:00.000 • Time: 4:43:33 PM
Unique Id
155224431
Date
2023-07-03T00:00:00.000
Time
4:43:33 PM
Date Time
2023-07-03T16:43:33.000
Inquiry Name
Homeless Shelter Complaint
Brief Description
Make a complaint or comment about a homeless shelter.
155224432
Unique Id: 155224432 • Date: 2023-07-03T00:00:00.000 • Time: 4:32:10 PM
Unique Id
155224432
Date
2023-07-03T00:00:00.000
Time
4:32:10 PM
Date Time
2023-07-03T16:32:10.000
Inquiry Name
Homeless Shelters
Brief Description
Apply for homeless shelter intake.
155224433
Unique Id: 155224433 • Date: 2023-07-03T00:00:00.000 • Time: 4:42:44 PM
Unique Id
155224433
Date
2023-07-03T00:00:00.000
Time
4:42:44 PM
Date Time
2023-07-03T16:42:44.000
Inquiry Name
Pigeon Trapping Without Permit
Brief Description
Report someone trapping pigeons without a permit.
155224434
Unique Id: 155224434 • Date: 2023-07-03T00:00:00.000 • Time: 4:44:51 PM
Unique Id
155224434
Date
2023-07-03T00:00:00.000
Time
4:44:51 PM
Date Time
2023-07-03T16:44:51.000
Inquiry Name
Credit Card Complaint
Brief Description
Report a problem with a credit card company.
155224435
Unique Id: 155224435 • Date: 2023-07-03T00:00:00.000 • Time: 4:40:44 PM
Unique Id
155224435
Date
2023-07-03T00:00:00.000
Time
4:40:44 PM
Date Time
2023-07-03T16:40:44.000
Inquiry Name
Food Safety Complaint
Brief Description
Report an unsanitary restaurant, deli, grocery, market, cafeteria, bakery, or facility where food is made or stored.
155224436
Unique Id: 155224436 • Date: 2023-07-03T00:00:00.000 • Time: 4:44:32 PM
Unique Id
155224436
Date
2023-07-03T00:00:00.000
Time
4:44:32 PM
Date Time
2023-07-03T16:44:32.000
Inquiry Name
Tree Pruning
Brief Description
Learn about tree pruning or request pruning of a City tree.
155224437
Unique Id: 155224437 • Date: 2023-07-03T00:00:00.000 • Time: 4:44:53 PM
Unique Id
155224437
Date
2023-07-03T00:00:00.000
Time
4:44:53 PM
Date Time
2023-07-03T16:44:53.000
Inquiry Name
Property Tax Bill
Brief Description
Learn about property tax bills and get copies and account information.
155224438
Unique Id: 155224438 • Date: 2023-07-03T00:00:00.000 • Time: 4:44:43 PM
Unique Id
155224438
Date
2023-07-03T00:00:00.000
Time
4:44:43 PM
Date Time
2023-07-03T16:44:43.000
Inquiry Name
SNAP (Food Stamps)
Brief Description
Learn about, apply for, or report a problem with Supplemental Nutrition Assistance Program (SNAP), also known as Food Stamps.
155224439
Unique Id: 155224439 • Date: 2023-07-03T00:00:00.000 • Time: 4:46:43 PM
Unique Id
155224439
Date
2023-07-03T00:00:00.000
Time
4:46:43 PM
Date Time
2023-07-03T16:46:43.000
Inquiry Name
Homeless Shelters
Brief Description
Apply for homeless shelter intake.
155224440
Unique Id: 155224440 • Date: 2023-07-03T00:00:00.000 • Time: 4:44:59 PM
Unique Id
155224440
Date
2023-07-03T00:00:00.000
Time
4:44:59 PM
Date Time
2023-07-03T16:44:59.000
Inquiry Name
Residential Trash Rules
Brief Description
Learn about the proper disposal of household trash.
155224441
Unique Id: 155224441 • Date: 2023-07-03T00:00:00.000 • Time: 4:43:15 PM
Unique Id
155224441
Date
2023-07-03T00:00:00.000
Time
4:43:15 PM
Date Time
2023-07-03T16:43:15.000
Inquiry Name
City Parking Permit for People with Disabilities
Brief Description
Apply for, renew, or report a problem with a New York City Parking Permit for People with Disabilities.
155224443
Unique Id: 155224443 • Date: 2023-07-03T00:00:00.000 • Time: 4:42:02 PM
Unique Id
155224443
Date
2023-07-03T00:00:00.000
Time
4:42:02 PM
Date Time
2023-07-03T16:42:02.000
Inquiry Name
Electronics Disposal
Brief Description
Learn how to get rid of electronics.
155224444
Unique Id: 155224444 • Date: 2023-07-03T00:00:00.000 • Time: 4:38:47 PM
Unique Id
155224444
Date
2023-07-03T00:00:00.000
Time
4:38:47 PM
Date Time
2023-07-03T16:38:47.000
Inquiry Name
Property Value and Assessment
Brief Description
Learn about a property's values, tax class, exemptions, and descriptions.
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