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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
146740859
Unique Id: 146740859 • Date: 2021-04-21T00:00:00.000 • Time: 4:21:19 PM
Unique Id
146740859
Date
2021-04-21T00:00:00.000
Time
4:21:19 PM
Date Time
2021-04-21T16:21:19.000
Inquiry Name
Birth Certificate Order
Brief Description
Get a copy of a birth certificate.
146740860
Unique Id: 146740860 • Date: 2021-04-21T00:00:00.000 • Time: 4:19:51 PM
Unique Id
146740860
Date
2021-04-21T00:00:00.000
Time
4:19:51 PM
Date Time
2021-04-21T16:19:51.000
Inquiry Name
Child Safety
Brief Description
Learn about child safety.
146740861
Unique Id: 146740861 • Date: 2021-04-21T00:00:00.000 • Time: 4:20:47 PM
Unique Id
146740861
Date
2021-04-21T00:00:00.000
Time
4:20:47 PM
Date Time
2021-04-21T16:20:47.000
Inquiry Name
Unincorporated Business Tax
Brief Description
Learn about the Unincorporated Business Tax (UBT).
146740862
Unique Id: 146740862 • Date: 2021-04-21T00:00:00.000 • Time: 4:12:26 PM
Unique Id
146740862
Date
2021-04-21T00:00:00.000
Time
4:12:26 PM
Date Time
2021-04-21T16:12:26.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give feedback on the service provided by City Agencies and their employees.
146740863
Unique Id: 146740863 • Date: 2021-04-21T00:00:00.000 • Time: 4:18:34 PM
Unique Id
146740863
Date
2021-04-21T00:00:00.000
Time
4:18:34 PM
Date Time
2021-04-21T16:18:34.000
Inquiry Name
SNAP (Food Stamps)
Brief Description
Learn about, apply for, or report a problem with Supplemental Nutrition Assistance Program (SNAP), also known as Food Stamps.
146740864
Unique Id: 146740864 • Date: 2021-04-21T00:00:00.000 • Time: 4:22:37 PM
Unique Id
146740864
Date
2021-04-21T00:00:00.000
Time
4:22:37 PM
Date Time
2021-04-21T16:22:37.000
Inquiry Name
Fair Fares NYC Card Replacement
Brief Description
Report a Fair Fares MetroCard that is lost, stolen, damaged, or not working and learn how to get a replacement.
146740865
Unique Id: 146740865 • Date: 2021-04-21T00:00:00.000 • Time: 4:22:41 PM
Unique Id
146740865
Date
2021-04-21T00:00:00.000
Time
4:22:41 PM
Date Time
2021-04-21T16:22:41.000
Inquiry Name
City Government Jobs
Brief Description
Learn about civil service exams, including results, schedules, fees, change of personal information, and how to apply.
146740866
Unique Id: 146740866 • Date: 2021-04-21T00:00:00.000 • Time: 4:21:18 PM
Unique Id
146740866
Date
2021-04-21T00:00:00.000
Time
4:21:18 PM
Date Time
2021-04-21T16:21:18.000
Inquiry Name
Rent Freeze Program for Landlords
Brief Description
Get help for landlords with the Senior Citizen Rent Increase Exemption (SCRIE) and Disabled Rent Increase Exemption (DRIE) programs.
146740868
Unique Id: 146740868 • Date: 2021-04-21T00:00:00.000 • Time: 4:24:27 PM
Unique Id
146740868
Date
2021-04-21T00:00:00.000
Time
4:24:27 PM
Date Time
2021-04-21T16:24:27.000
Inquiry Name
Buses and Subways
Brief Description
Get information or make a complaint about a bus or subway run by the Metropolitan Transportation Authority (MTA).
State Attorney General
Unique Id: 133709388 • Date: 2018-11-04T00:00:00.000 • Time: 6:32:44 PM
Unique Id
133709388
Date
2018-11-04T00:00:00.000
Time
6:32:44 PM
Date Time
2018-11-04T18:32:44.000
Agency
OAG
Agency Name
State Attorney General
Inquiry Name
Telemarketing Fraud Complaint
Brief Description
Complaint about telemarketing fraud.
Call Resolution
Agency Closed
146740869
Unique Id: 146740869 • Date: 2021-04-21T00:00:00.000 • Time: 4:23:24 PM
Unique Id
146740869
Date
2021-04-21T00:00:00.000
Time
4:23:24 PM
Date Time
2021-04-21T16:23:24.000
Inquiry Name
Inmate Location and Information
Brief Description
Learn about an inmate's location, ID numbers, charges, court date, bail, mailing address, and release date.
146740870
Unique Id: 146740870 • Date: 2021-04-21T00:00:00.000 • Time: 4:23:19 PM
Unique Id
146740870
Date
2021-04-21T00:00:00.000
Time
4:23:19 PM
Date Time
2021-04-21T16:23:19.000
Inquiry Name
Street Plate Complaint
Brief Description
Report a steel street plate that is shifted, noisy, missing anti-skid material, or missing during excavation of a City street.
146740871
Unique Id: 146740871 • Date: 2021-04-21T00:00:00.000 • Time: 4:22:17 PM
Unique Id
146740871
Date
2021-04-21T00:00:00.000
Time
4:22:17 PM
Date Time
2021-04-21T16:22:17.000
Inquiry Name
Eviction Prevention and HomeBase
Brief Description
Get help if you have gotten an eviction notice and learn about the Homebase program.
146740872
Unique Id: 146740872 • Date: 2021-04-21T00:00:00.000 • Time: 4:19:59 PM
Unique Id
146740872
Date
2021-04-21T00:00:00.000
Time
4:19:59 PM
Date Time
2021-04-21T16:19:59.000
Inquiry Name
3-K Enrollment
Brief Description
Learn about 3-K enrollment.
142012799
Unique Id: 142012799 • Date: 2020-04-22T00:00:00.000 • Time: 9:19:32 AM
Unique Id
142012799
Date
2020-04-22T00:00:00.000
Time
9:19:32 AM
Date Time
2020-04-22T09:19:32.000
Inquiry Name
Birth Certificate Order
Brief Description
Get a copy of a birth certificate.
146740873
Unique Id: 146740873 • Date: 2021-04-21T00:00:00.000 • Time: 4:26:01 PM
Unique Id
146740873
Date
2021-04-21T00:00:00.000
Time
4:26:01 PM
Date Time
2021-04-21T16:26:01.000
Inquiry Name
Death Certificate
Brief Description
Request, correct, or check the order status of a certificate for a death that took place in New York City.
146740874
Unique Id: 146740874 • Date: 2021-04-21T00:00:00.000 • Time: 4:25:59 PM
Unique Id
146740874
Date
2021-04-21T00:00:00.000
Time
4:25:59 PM
Date Time
2021-04-21T16:25:59.000
Inquiry Name
Water Main Break
Brief Description
Report a possible water main break.
145469313
Unique Id: 145469313 • Date: 2021-01-01T00:00:00.000 • Time: 8:51:02 AM
Unique Id
145469313
Date
2021-01-01T00:00:00.000
Time
8:51:02 AM
Date Time
2021-01-01T08:51:02.000
Inquiry Name
Homeless Shelters
Brief Description
Apply for homeless shelter intake.
146740875
Unique Id: 146740875 • Date: 2021-04-21T00:00:00.000 • Time: 4:24:30 PM
Unique Id
146740875
Date
2021-04-21T00:00:00.000
Time
4:24:30 PM
Date Time
2021-04-21T16:24:30.000
Inquiry Name
Coronavirus (COVID-19) and Tenants
Brief Description
Get information and resources for residential tenants affected by COVID-19.
146740876
Unique Id: 146740876 • Date: 2021-04-21T00:00:00.000 • Time: 4:23:24 PM
Unique Id
146740876
Date
2021-04-21T00:00:00.000
Time
4:23:24 PM
Date Time
2021-04-21T16:23:24.000
Inquiry Name
Rent Freeze Program Assistance
Brief Description
Get help with SCRIE or DRIE, including appeals, transfers, and rent and account updates.
146740877
Unique Id: 146740877 • Date: 2021-04-21T00:00:00.000 • Time: 4:25:40 PM
Unique Id
146740877
Date
2021-04-21T00:00:00.000
Time
4:25:40 PM
Date Time
2021-04-21T16:25:40.000
Inquiry Name
Coronavirus (COVID-19) and City Life
Brief Description
Get information about closures, service changes, and social distancing guidance during the COVID-19 pandemic.
146740878
Unique Id: 146740878 • Date: 2021-04-21T00:00:00.000 • Time: 4:27:05 PM
Unique Id
146740878
Date
2021-04-21T00:00:00.000
Time
4:27:05 PM
Date Time
2021-04-21T16:27:05.000
Inquiry Name
Illegal Parking
Brief Description
Report a non-emergency vehicle parked illegally or the improper use of a parking permit.
146740879
Unique Id: 146740879 • Date: 2021-04-21T00:00:00.000 • Time: 4:25:32 PM
Unique Id
146740879
Date
2021-04-21T00:00:00.000
Time
4:25:32 PM
Date Time
2021-04-21T16:25:32.000
Inquiry Name
Affordable Internet Access
Brief Description
Learn about affordable high-speed internet plans for qualifying low-income households.
146740880
Unique Id: 146740880 • Date: 2021-04-21T00:00:00.000 • Time: 4:27:09 PM
Unique Id
146740880
Date
2021-04-21T00:00:00.000
Time
4:27:09 PM
Date Time
2021-04-21T16:27:09.000
Inquiry Name
Fallen Tree or Branch
Brief Description
Request the removal of a fallen tree or branch, cracked branches in danger of falling, or a tree in poor condition.
146740881
Unique Id: 146740881 • Date: 2021-04-21T00:00:00.000 • Time: 4:21:49 PM
Unique Id
146740881
Date
2021-04-21T00:00:00.000
Time
4:21:49 PM
Date Time
2021-04-21T16:21:49.000
Inquiry Name
Social Security
Brief Description
Apply for or report changes to a Social Security, Disability, or SSI benefit. Apply for, renew, replace, or update a Social Security card or number.
146740882
Unique Id: 146740882 • Date: 2021-04-21T00:00:00.000 • Time: 4:28:33 PM
Unique Id
146740882
Date
2021-04-21T00:00:00.000
Time
4:28:33 PM
Date Time
2021-04-21T16:28:33.000
Inquiry Name
IDNYC Municipal ID Card
Brief Description
Learn about New York City's IDNYC municipal identification card for people who live in one of the 5 boroughs of New York City.
146740883
Unique Id: 146740883 • Date: 2021-04-21T00:00:00.000 • Time: 4:28:17 PM
Unique Id
146740883
Date
2021-04-21T00:00:00.000
Time
4:28:17 PM
Date Time
2021-04-21T16:28:17.000
Inquiry Name
Building Construction or Alteration Permit
Brief Description
Apply for a permit to construct or alter a building.
146740884
Unique Id: 146740884 • Date: 2021-04-21T00:00:00.000 • Time: 4:28:59 PM
Unique Id
146740884
Date
2021-04-21T00:00:00.000
Time
4:28:59 PM
Date Time
2021-04-21T16:28:59.000
Inquiry Name
Death Certificate
Brief Description
Request, correct, or check the order status of a certificate for a death that took place in New York City.
146740885
Unique Id: 146740885 • Date: 2021-04-21T00:00:00.000 • Time: 4:18:14 PM
Unique Id
146740885
Date
2021-04-21T00:00:00.000
Time
4:18:14 PM
Date Time
2021-04-21T16:18:14.000
Inquiry Name
Property Tax Payment Assistance
Brief Description
Get help with a property tax payment problem.
146740887
Unique Id: 146740887 • Date: 2021-04-21T00:00:00.000 • Time: 4:28:32 PM
Unique Id
146740887
Date
2021-04-21T00:00:00.000
Time
4:28:32 PM
Date Time
2021-04-21T16:28:32.000
Inquiry Name
Identity Theft
Brief Description
Report identify theft or get tips for consumers and businesses about preventing it.
146740888
Unique Id: 146740888 • Date: 2021-04-21T00:00:00.000 • Time: 4:27:01 PM
Unique Id
146740888
Date
2021-04-21T00:00:00.000
Time
4:27:01 PM
Date Time
2021-04-21T16:27:01.000
Inquiry Name
Suspicious Vehicle
Brief Description
Report a suspicious looking vehicle.
146740889
Unique Id: 146740889 • Date: 2021-04-21T00:00:00.000 • Time: 4:27:29 PM
Unique Id
146740889
Date
2021-04-21T00:00:00.000
Time
4:27:29 PM
Date Time
2021-04-21T16:27:29.000
Inquiry Name
Property Deed or Record
Brief Description
Search for or get copies of property ownership records, such as deeds and mortgages.
146740890
Unique Id: 146740890 • Date: 2021-04-21T00:00:00.000 • Time: 4:28:23 PM
Unique Id
146740890
Date
2021-04-21T00:00:00.000
Time
4:28:23 PM
Date Time
2021-04-21T16:28:23.000
Inquiry Name
CFC and Freon Removal
Brief Description
Schedule an appointment for curbside disposal of appliances with chlorofluorocarbon gas, including refrigerators and air conditioners.
146740891
Unique Id: 146740891 • Date: 2021-04-21T00:00:00.000 • Time: 4:29:24 PM
Unique Id
146740891
Date
2021-04-21T00:00:00.000
Time
4:29:24 PM
Date Time
2021-04-21T16:29:24.000
Inquiry Name
Property Deed or Record
Brief Description
Search for or get copies of property ownership records, such as deeds and mortgages.
146740892
Unique Id: 146740892 • Date: 2021-04-21T00:00:00.000 • Time: 4:31:01 PM
Unique Id
146740892
Date
2021-04-21T00:00:00.000
Time
4:31:01 PM
Date Time
2021-04-21T16:31:01.000
Inquiry Name
Unincorporated Business Tax
Brief Description
Learn about the Unincorporated Business Tax (UBT).
146740893
Unique Id: 146740893 • Date: 2021-04-21T00:00:00.000 • Time: 4:12:57 PM
Unique Id
146740893
Date
2021-04-21T00:00:00.000
Time
4:12:57 PM
Date Time
2021-04-21T16:12:57.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
146740894
Unique Id: 146740894 • Date: 2021-04-21T00:00:00.000 • Time: 4:28:32 PM
Unique Id
146740894
Date
2021-04-21T00:00:00.000
Time
4:28:32 PM
Date Time
2021-04-21T16:28:32.000
Inquiry Name
Internet Service or Online Business Complaint
Brief Description
Report a problem with an online business or online service that wasn't delivered.
146740895
Unique Id: 146740895 • Date: 2021-04-21T00:00:00.000 • Time: 4:24:30 PM
Unique Id
146740895
Date
2021-04-21T00:00:00.000
Time
4:24:30 PM
Date Time
2021-04-21T16:24:30.000
Inquiry Name
Stimulus Payments
Brief Description
Learn about stimulus payments for eligible individuals and families.
146740897
Unique Id: 146740897 • Date: 2021-04-21T00:00:00.000 • Time: 4:29:51 PM
Unique Id
146740897
Date
2021-04-21T00:00:00.000
Time
4:29:51 PM
Date Time
2021-04-21T16:29:51.000
Inquiry Name
Business Tax Assistance
Brief Description
Get help with business tax filing, payment, and account issues. Get a copy of a filed business tax return.
146740898
Unique Id: 146740898 • Date: 2021-04-21T00:00:00.000 • Time: 4:32:21 PM
Unique Id
146740898
Date
2021-04-21T00:00:00.000
Time
4:32:21 PM
Date Time
2021-04-21T16:32:21.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
146740899
Unique Id: 146740899 • Date: 2021-04-21T00:00:00.000 • Time: 4:32:31 PM
Unique Id
146740899
Date
2021-04-21T00:00:00.000
Time
4:32:31 PM
Date Time
2021-04-21T16:32:31.000
Inquiry Name
Streetlight Complaint
Brief Description
Report a problem with a streetlight.
146740900
Unique Id: 146740900 • Date: 2021-04-21T00:00:00.000 • Time: 4:22:47 PM
Unique Id
146740900
Date
2021-04-21T00:00:00.000
Time
4:22:47 PM
Date Time
2021-04-21T16:22:47.000
Inquiry Name
Coronavirus (COVID-19) and Tenants
Brief Description
Get information and resources for residential tenants affected by COVID-19.
146740901
Unique Id: 146740901 • Date: 2021-04-21T00:00:00.000 • Time: 4:29:41 PM
Unique Id
146740901
Date
2021-04-21T00:00:00.000
Time
4:29:41 PM
Date Time
2021-04-21T16:29:41.000
Inquiry Name
Housing Court for Tenants and Landlords
Brief Description
Learn about assistance for landlords and tenants with ongoing disputes, including eviction.
146740902
Unique Id: 146740902 • Date: 2021-04-21T00:00:00.000 • Time: 4:21:49 PM
Unique Id
146740902
Date
2021-04-21T00:00:00.000
Time
4:21:49 PM
Date Time
2021-04-21T16:21:49.000
Inquiry Name
Tax Preparation
Brief Description
Learn about free tax filing options for eligible New Yorkers.
146740903
Unique Id: 146740903 • Date: 2021-04-21T00:00:00.000 • Time: 4:28:02 PM
Unique Id
146740903
Date
2021-04-21T00:00:00.000
Time
4:28:02 PM
Date Time
2021-04-21T16:28:02.000
Inquiry Name
Missed Trash or Recycling Collection
Brief Description
Report trash, recycling, or bulk items that were not picked up on your service day or scheduled appointment.
146740904
Unique Id: 146740904 • Date: 2021-04-21T00:00:00.000 • Time: 4:14:15 PM
Unique Id
146740904
Date
2021-04-21T00:00:00.000
Time
4:14:15 PM
Date Time
2021-04-21T16:14:15.000
Inquiry Name
Agency Charges Collected by the Department of Finance
Brief Description
Learn about the City and State agency charges, fees, and fines that appear on your property tax bill.
146740905
Unique Id: 146740905 • Date: 2021-04-21T00:00:00.000 • Time: 4:33:36 PM
Unique Id
146740905
Date
2021-04-21T00:00:00.000
Time
4:33:36 PM
Date Time
2021-04-21T16:33:36.000
Inquiry Name
Recreation Centers
Brief Description
Find a recreation center and learn about activities and programs.
146740906
Unique Id: 146740906 • Date: 2021-04-21T00:00:00.000 • Time: 4:33:22 PM
Unique Id
146740906
Date
2021-04-21T00:00:00.000
Time
4:33:22 PM
Date Time
2021-04-21T16:33:22.000
Inquiry Name
Noise from Alarm
Brief Description
Report an alarm in progress or an alarm that goes off too often or for too long.
146740907
Unique Id: 146740907 • Date: 2021-04-21T00:00:00.000 • Time: 4:33:45 PM
Unique Id
146740907
Date
2021-04-21T00:00:00.000
Time
4:33:45 PM
Date Time
2021-04-21T16:33:45.000
Inquiry Name
Property Tax Bill Assistance
Brief Description
Get help with a property tax bill problem.
146740908
Unique Id: 146740908 • Date: 2021-04-21T00:00:00.000 • Time: 4:31:11 PM
Unique Id
146740908
Date
2021-04-21T00:00:00.000
Time
4:31:11 PM
Date Time
2021-04-21T16:31:11.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
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