Ask NYC Browse All Data Public Safety Transportation Health Buildings

311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
DOWNLOAD CSV
Dataset fields
Showing 50 real records
153284790
Unique Id: 153284790 • Date: 2023-01-22T00:00:00.000 • Time: 3:02:11 AM
Unique Id
153284790
Date
2023-01-22T00:00:00.000
Time
3:02:11 AM
Date Time
2023-01-22T03:02:11.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
153284791
Unique Id: 153284791 • Date: 2023-01-22T00:00:00.000 • Time: 3:05:17 AM
Unique Id
153284791
Date
2023-01-22T00:00:00.000
Time
3:05:17 AM
Date Time
2023-01-22T03:05:17.000
Inquiry Name
Mayor
Brief Description
Submit opinions and suggestions for the Mayor, including those about City government processes.
153284792
Unique Id: 153284792 • Date: 2023-01-22T00:00:00.000 • Time: 3:11:39 AM
Unique Id
153284792
Date
2023-01-22T00:00:00.000
Time
3:11:39 AM
Date Time
2023-01-22T03:11:39.000
Inquiry Name
SNAP (Food Stamps)
Brief Description
Learn about, apply for, or report a problem with Supplemental Nutrition Assistance Program (SNAP), also known as Food Stamps.
153284793
Unique Id: 153284793 • Date: 2023-01-22T00:00:00.000 • Time: 3:23:44 AM
Unique Id
153284793
Date
2023-01-22T00:00:00.000
Time
3:23:44 AM
Date Time
2023-01-22T03:23:44.000
Inquiry Name
Illegal Parking
Brief Description
Report a non-emergency vehicle parked illegally on public property, improper parking permit use, or overnight commercial parking on residential street.
153284794
Unique Id: 153284794 • Date: 2023-01-22T00:00:00.000 • Time: 3:29:15 AM
Unique Id
153284794
Date
2023-01-22T00:00:00.000
Time
3:29:15 AM
Date Time
2023-01-22T03:29:15.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
153284795
Unique Id: 153284795 • Date: 2023-01-22T00:00:00.000 • Time: 3:33:11 AM
Unique Id
153284795
Date
2023-01-22T00:00:00.000
Time
3:33:11 AM
Date Time
2023-01-22T03:33:11.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
153284796
Unique Id: 153284796 • Date: 2023-01-22T00:00:00.000 • Time: 3:46:28 AM
Unique Id
153284796
Date
2023-01-22T00:00:00.000
Time
3:46:28 AM
Date Time
2023-01-22T03:46:28.000
Inquiry Name
Illegal Parking
Brief Description
Report a non-emergency vehicle parked illegally on public property, improper parking permit use, or overnight commercial parking on residential street.
153284797
Unique Id: 153284797 • Date: 2023-01-22T00:00:00.000 • Time: 3:50:19 AM
Unique Id
153284797
Date
2023-01-22T00:00:00.000
Time
3:50:19 AM
Date Time
2023-01-22T03:50:19.000
Inquiry Name
Smoking Complaint
Brief Description
Report smoking, a building owner failing to disclose a residential building smoking policy, or an unattended cigarette vending machine.
153284798
Unique Id: 153284798 • Date: 2023-01-22T00:00:00.000 • Time: 3:56:53 AM
Unique Id
153284798
Date
2023-01-22T00:00:00.000
Time
3:56:53 AM
Date Time
2023-01-22T03:56:53.000
Inquiry Name
Poison Control Center
Brief Description
Get help in English or Spanish for poison-related issues.
153284799
Unique Id: 153284799 • Date: 2023-01-22T00:00:00.000 • Time: 4:07:46 AM
Unique Id
153284799
Date
2023-01-22T00:00:00.000
Time
4:07:46 AM
Date Time
2023-01-22T04:07:46.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
153284800
Unique Id: 153284800 • Date: 2023-01-22T00:00:00.000 • Time: 4:06:43 AM
Unique Id
153284800
Date
2023-01-22T00:00:00.000
Time
4:06:43 AM
Date Time
2023-01-22T04:06:43.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
153284801
Unique Id: 153284801 • Date: 2023-01-22T00:00:00.000 • Time: 3:50:19 AM
Unique Id
153284801
Date
2023-01-22T00:00:00.000
Time
3:50:19 AM
Date Time
2023-01-22T03:50:19.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give a complaint, compliment, or comment on the service provided by City Agencies and their employees.
153284802
Unique Id: 153284802 • Date: 2023-01-22T00:00:00.000 • Time: 4:21:14 AM
Unique Id
153284802
Date
2023-01-22T00:00:00.000
Time
4:21:14 AM
Date Time
2023-01-22T04:21:14.000
Inquiry Name
NYC Well and Mental Health Support
Brief Description
Get free, confidential help with mental health or substance abuse issues, including crisis services and treatment referrals.
153284803
Unique Id: 153284803 • Date: 2023-01-22T00:00:00.000 • Time: 4:22:09 AM
Unique Id
153284803
Date
2023-01-22T00:00:00.000
Time
4:22:09 AM
Date Time
2023-01-22T04:22:09.000
Inquiry Name
Illegal Parking
Brief Description
Report a non-emergency vehicle parked illegally on public property, improper parking permit use, or overnight commercial parking on residential street.
153284804
Unique Id: 153284804 • Date: 2023-01-22T00:00:00.000 • Time: 4:25:31 AM
Unique Id
153284804
Date
2023-01-22T00:00:00.000
Time
4:25:31 AM
Date Time
2023-01-22T04:25:31.000
Inquiry Name
Drug and Alcohol Treatment
Brief Description
Get free, confidential help with drug or alcohol addiction, such as crisis services and treatment referrals. Make a drug/alcohol rehab facility complaint.
153284806
Unique Id: 153284806 • Date: 2023-01-22T00:00:00.000 • Time: 4:42:37 AM
Unique Id
153284806
Date
2023-01-22T00:00:00.000
Time
4:42:37 AM
Date Time
2023-01-22T04:42:37.000
Inquiry Name
Food Pantries and Soup Kitchens
Brief Description
Find places where people in need can get free food.
Human Resources Administration
Unique Id: 131155039 • Date: 2018-06-17T00:00:00.000 • Time: 5:36:12 PM
Unique Id
131155039
Date
2018-06-17T00:00:00.000
Time
5:36:12 PM
Date Time
2018-06-17T17:36:12.000
Agency
HRA
Agency Name
Human Resources Administration
Inquiry Name
IDNYC - Make an Appointment
Brief Description
Appointments are required.
Call Resolution
Routed to Web Page
153284807
Unique Id: 153284807 • Date: 2023-01-22T00:00:00.000 • Time: 4:34:44 AM
Unique Id
153284807
Date
2023-01-22T00:00:00.000
Time
4:34:44 AM
Date Time
2023-01-22T04:34:44.000
Inquiry Name
Parking Ticket or Camera Violation Assistance
Brief Description
Get help with a parking or camera violation payment, dispute, or status.
153284808
Unique Id: 153284808 • Date: 2023-01-22T00:00:00.000 • Time: 4:32:15 AM
Unique Id
153284808
Date
2023-01-22T00:00:00.000
Time
4:32:15 AM
Date Time
2023-01-22T04:32:15.000
Inquiry Name
Incarcerated Person Property Pickup
Brief Description
Learn how to pick up personal items or money at a Department of Corrections facility. Schedule a property pickup appointment for an incarcerated person.
147296015
Unique Id: 147296015 • Date: 2021-06-09T00:00:00.000 • Time: 3:23:30 PM
Unique Id
147296015
Date
2021-06-09T00:00:00.000
Time
3:23:30 PM
Date Time
2021-06-09T15:23:30.000
Inquiry Name
Noise from Airplane
Brief Description
Report noise from an airplane.
138787805
Unique Id: 138787805 • Date: 2019-09-11T00:00:00.000 • Time: 9:54:45 PM
Unique Id
138787805
Date
2019-09-11T00:00:00.000
Time
9:54:45 PM
Date Time
2019-09-11T21:54:45.000
Inquiry Name
Pothole or Cave-In on Street
Brief Description
Report a pothole or cave-in on a street.
140439450
Unique Id: 140439450 • Date: 2020-01-04T00:00:00.000 • Time: 4:31:47 PM
Unique Id
140439450
Date
2020-01-04T00:00:00.000
Time
4:31:47 PM
Date Time
2020-01-04T16:31:47.000
Inquiry Name
Community Boards
Brief Description
Get locations and contact information for community boards.
151340404
Unique Id: 151340404 • Date: 2022-07-09T00:00:00.000 • Time: 3:01:47 AM
Unique Id
151340404
Date
2022-07-09T00:00:00.000
Time
3:01:47 AM
Date Time
2022-07-09T03:01:47.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
153284809
Unique Id: 153284809 • Date: 2023-01-22T00:00:00.000 • Time: 4:42:37 AM
Unique Id
153284809
Date
2023-01-22T00:00:00.000
Time
4:42:37 AM
Date Time
2023-01-22T04:42:37.000
Inquiry Name
NYC Well and Mental Health Support
Brief Description
Get free, confidential help with mental health or substance abuse issues, including crisis services and treatment referrals.
153284811
Unique Id: 153284811 • Date: 2023-01-22T00:00:00.000 • Time: 5:00:27 AM
Unique Id
153284811
Date
2023-01-22T00:00:00.000
Time
5:00:27 AM
Date Time
2023-01-22T05:00:27.000
Inquiry Name
NYC Well and Mental Health Support
Brief Description
Get free, confidential help with mental health or substance abuse issues, including crisis services and treatment referrals.
153284812
Unique Id: 153284812 • Date: 2023-01-22T00:00:00.000 • Time: 5:07:38 AM
Unique Id
153284812
Date
2023-01-22T00:00:00.000
Time
5:07:38 AM
Date Time
2023-01-22T05:07:38.000
Inquiry Name
Illegal Parking
Brief Description
Report a non-emergency vehicle parked illegally on public property, improper parking permit use, or overnight commercial parking on residential street.
153284813
Unique Id: 153284813 • Date: 2023-01-22T00:00:00.000 • Time: 5:08:32 AM
Unique Id
153284813
Date
2023-01-22T00:00:00.000
Time
5:08:32 AM
Date Time
2023-01-22T05:08:32.000
Inquiry Name
Abandoned Vehicle
Brief Description
Report an abandoned vehicle on public property or request the removal of an abandoned vehicle with no license plates on private property.
153284814
Unique Id: 153284814 • Date: 2023-01-22T00:00:00.000 • Time: 4:46:58 AM
Unique Id
153284814
Date
2023-01-22T00:00:00.000
Time
4:46:58 AM
Date Time
2023-01-22T04:46:58.000
Inquiry Name
NYC Well and Mental Health Support
Brief Description
Get free, confidential help with mental health or substance abuse issues, including crisis services and treatment referrals.
153284815
Unique Id: 153284815 • Date: 2023-01-22T00:00:00.000 • Time: 5:25:16 AM
Unique Id
153284815
Date
2023-01-22T00:00:00.000
Time
5:25:16 AM
Date Time
2023-01-22T05:25:16.000
Inquiry Name
NYC Well and Mental Health Support
Brief Description
Get free, confidential help with mental health or substance abuse issues, including crisis services and treatment referrals.
153284816
Unique Id: 153284816 • Date: 2023-01-22T00:00:00.000 • Time: 5:23:42 AM
Unique Id
153284816
Date
2023-01-22T00:00:00.000
Time
5:23:42 AM
Date Time
2023-01-22T05:23:42.000
Inquiry Name
NYC Well and Mental Health Support
Brief Description
Get free, confidential help with mental health or substance abuse issues, including crisis services and treatment referrals.
153284817
Unique Id: 153284817 • Date: 2023-01-22T00:00:00.000 • Time: 5:27:23 AM
Unique Id
153284817
Date
2023-01-22T00:00:00.000
Time
5:27:23 AM
Date Time
2023-01-22T05:27:23.000
Inquiry Name
Legal Assistance
Brief Description
Get a lawyer referral, free legal services, and answers to questions about the law and courts.
153284818
Unique Id: 153284818 • Date: 2023-01-22T00:00:00.000 • Time: 5:27:23 AM
Unique Id
153284818
Date
2023-01-22T00:00:00.000
Time
5:27:23 AM
Date Time
2023-01-22T05:27:23.000
Inquiry Name
Hospital or Clinic Complaint
Brief Description
Report a problem with a hospital or clinic in New York State.
153284819
Unique Id: 153284819 • Date: 2023-01-22T00:00:00.000 • Time: 5:35:50 AM
Unique Id
153284819
Date
2023-01-22T00:00:00.000
Time
5:35:50 AM
Date Time
2023-01-22T05:35:50.000
Inquiry Name
Incarcerated Person Notification or Visit for Family Illness or Death
Brief Description
Request permission for an incarcerated person to attend a family emergency or notify an incarcerated person that a family member died or is seriously ill.
153284820
Unique Id: 153284820 • Date: 2023-01-22T00:00:00.000 • Time: 5:48:15 AM
Unique Id
153284820
Date
2023-01-22T00:00:00.000
Time
5:48:15 AM
Date Time
2023-01-22T05:48:15.000
Inquiry Name
Jail System Complaint
Brief Description
Report a problem with the New York City jail system, including threats to incarcerated people.
153284821
Unique Id: 153284821 • Date: 2023-01-22T00:00:00.000 • Time: 5:44:12 AM
Unique Id
153284821
Date
2023-01-22T00:00:00.000
Time
5:44:12 AM
Date Time
2023-01-22T05:44:12.000
Inquiry Name
Parking Ticket or Camera Violation Dispute
Brief Description
Fight a parking ticket or camera violation.
153284822
Unique Id: 153284822 • Date: 2023-01-22T00:00:00.000 • Time: 5:49:57 AM
Unique Id
153284822
Date
2023-01-22T00:00:00.000
Time
5:49:57 AM
Date Time
2023-01-22T05:49:57.000
Inquiry Name
Jail System Complaint
Brief Description
Report a problem with the New York City jail system, including threats to incarcerated people.
153284823
Unique Id: 153284823 • Date: 2023-01-22T00:00:00.000 • Time: 6:07:15 AM
Unique Id
153284823
Date
2023-01-22T00:00:00.000
Time
6:07:15 AM
Date Time
2023-01-22T06:07:15.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
153284824
Unique Id: 153284824 • Date: 2023-01-22T00:00:00.000 • Time: 6:06:50 AM
Unique Id
153284824
Date
2023-01-22T00:00:00.000
Time
6:06:50 AM
Date Time
2023-01-22T06:06:50.000
Inquiry Name
Parks
Brief Description
Learn about features, activities, and events in City, State, and national parks.
153284825
Unique Id: 153284825 • Date: 2023-01-22T00:00:00.000 • Time: 6:12:57 AM
Unique Id
153284825
Date
2023-01-22T00:00:00.000
Time
6:12:57 AM
Date Time
2023-01-22T06:12:57.000
Inquiry Name
Jail System Complaint
Brief Description
Report a problem with the New York City jail system, including threats to incarcerated people.
153284826
Unique Id: 153284826 • Date: 2023-01-22T00:00:00.000 • Time: 6:18:25 AM
Unique Id
153284826
Date
2023-01-22T00:00:00.000
Time
6:18:25 AM
Date Time
2023-01-22T06:18:25.000
Inquiry Name
Date and Time
Brief Description
Find out today's date and the current time.
153284827
Unique Id: 153284827 • Date: 2023-01-22T00:00:00.000 • Time: 6:19:59 AM
Unique Id
153284827
Date
2023-01-22T00:00:00.000
Time
6:19:59 AM
Date Time
2023-01-22T06:19:59.000
Inquiry Name
Jail System Complaint
Brief Description
Report a problem with the New York City jail system, including threats to incarcerated people.
153284828
Unique Id: 153284828 • Date: 2023-01-22T00:00:00.000 • Time: 6:23:58 AM
Unique Id
153284828
Date
2023-01-22T00:00:00.000
Time
6:23:58 AM
Date Time
2023-01-22T06:23:58.000
Inquiry Name
Housing Court for Tenants and Landlords
Brief Description
Learn about assistance for landlords and tenants with ongoing disputes, including eviction.
153284829
Unique Id: 153284829 • Date: 2023-01-22T00:00:00.000 • Time: 6:39:55 AM
Unique Id
153284829
Date
2023-01-22T00:00:00.000
Time
6:39:55 AM
Date Time
2023-01-22T06:39:55.000
Inquiry Name
Directory Assistance
Brief Description
Get the phone number or address of a specific person or business.
153284830
Unique Id: 153284830 • Date: 2023-01-22T00:00:00.000 • Time: 6:42:58 AM
Unique Id
153284830
Date
2023-01-22T00:00:00.000
Time
6:42:58 AM
Date Time
2023-01-22T06:42:58.000
Inquiry Name
Bridges
Brief Description
Get information about bridges, request bridge maintenance or report a bridge condition.
153284831
Unique Id: 153284831 • Date: 2023-01-22T00:00:00.000 • Time: 6:52:56 AM
Unique Id
153284831
Date
2023-01-22T00:00:00.000
Time
6:52:56 AM
Date Time
2023-01-22T06:52:56.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
153284832
Unique Id: 153284832 • Date: 2023-01-22T00:00:00.000 • Time: 7:09:11 AM
Unique Id
153284832
Date
2023-01-22T00:00:00.000
Time
7:09:11 AM
Date Time
2023-01-22T07:09:11.000
Inquiry Name
Buses and Subways
Brief Description
Get information or make a complaint about a bus or subway run by the Metropolitan Transportation Authority (MTA).
153284833
Unique Id: 153284833 • Date: 2023-01-22T00:00:00.000 • Time: 7:19:14 AM
Unique Id
153284833
Date
2023-01-22T00:00:00.000
Time
7:19:14 AM
Date Time
2023-01-22T07:19:14.000
Inquiry Name
Jail System Complaint
Brief Description
Report a problem with the New York City jail system, including threats to incarcerated people.
153284834
Unique Id: 153284834 • Date: 2023-01-22T00:00:00.000 • Time: 7:22:22 AM
Unique Id
153284834
Date
2023-01-22T00:00:00.000
Time
7:22:22 AM
Date Time
2023-01-22T07:22:22.000
Inquiry Name
NYC Well and Mental Health Support
Brief Description
Get free, confidential help with mental health or substance abuse issues, including crisis services and treatment referrals.
153284835
Unique Id: 153284835 • Date: 2023-01-22T00:00:00.000 • Time: 7:21:08 AM
Unique Id
153284835
Date
2023-01-22T00:00:00.000
Time
7:21:08 AM
Date Time
2023-01-22T07:21:08.000
Inquiry Name
Homeless Shelter Complaint
Brief Description
Make a complaint or comment about a homeless shelter.
153284836
Unique Id: 153284836 • Date: 2023-01-22T00:00:00.000 • Time: 7:28:54 AM
Unique Id
153284836
Date
2023-01-22T00:00:00.000
Time
7:28:54 AM
Date Time
2023-01-22T07:28:54.000
Inquiry Name
Dead Animal on Public Property
Brief Description
Report a dead animal in a public place, including sidewalks, highways, and parks.
NYC Data AI • Public-data exploration interface