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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
152519003
Unique Id: 152519003 • Date: 2022-11-04T00:00:00.000 • Time: 10:52:23 PM
Unique Id
152519003
Date
2022-11-04T00:00:00.000
Time
10:52:23 PM
Date Time
2022-11-04T22:52:23.000
Inquiry Name
Sales Tax
Brief Description
Get information for consumers and businesses about sales tax.
152519004
Unique Id: 152519004 • Date: 2022-11-04T00:00:00.000 • Time: 10:54:57 PM
Unique Id
152519004
Date
2022-11-04T00:00:00.000
Time
10:54:57 PM
Date Time
2022-11-04T22:54:57.000
Inquiry Name
Dust Complaint
Brief Description
Report dust from roadwork, construction, demolition, renovation, or another source.
152519005
Unique Id: 152519005 • Date: 2022-11-04T00:00:00.000 • Time: 10:52:28 PM
Unique Id
152519005
Date
2022-11-04T00:00:00.000
Time
10:52:28 PM
Date Time
2022-11-04T22:52:28.000
Inquiry Name
Elections and Voting
Brief Description
Learn how to vote and find your poll site.
152519006
Unique Id: 152519006 • Date: 2022-11-04T00:00:00.000 • Time: 11:00:56 PM
Unique Id
152519006
Date
2022-11-04T00:00:00.000
Time
11:00:56 PM
Date Time
2022-11-04T23:00:56.000
Inquiry Name
Inmate Location and Information
Brief Description
Learn about an inmate's location, ID numbers, charges, court date, bail, mailing address, and release date.
152519008
Unique Id: 152519008 • Date: 2022-11-04T00:00:00.000 • Time: 11:00:56 PM
Unique Id
152519008
Date
2022-11-04T00:00:00.000
Time
11:00:56 PM
Date Time
2022-11-04T23:00:56.000
Inquiry Name
Find an Arrested Person
Brief Description
Find someone in police custody who has not been arraigned.
152519009
Unique Id: 152519009 • Date: 2022-11-04T00:00:00.000 • Time: 11:02:39 PM
Unique Id
152519009
Date
2022-11-04T00:00:00.000
Time
11:02:39 PM
Date Time
2022-11-04T23:02:39.000
Inquiry Name
Health Care Provider Assistance
Brief Description
Get help if you're a doctor or health care professional, including volunteering for COVID-19 vaccination sites.
152519010
Unique Id: 152519010 • Date: 2022-11-04T00:00:00.000 • Time: 11:06:14 PM
Unique Id
152519010
Date
2022-11-04T00:00:00.000
Time
11:06:14 PM
Date Time
2022-11-04T23:06:14.000
Inquiry Name
Illegal Parking
Brief Description
Report a non-emergency vehicle parked illegally on public property, improper parking permit use, or overnight commercial parking on residential street.
152519011
Unique Id: 152519011 • Date: 2022-11-04T00:00:00.000 • Time: 11:06:45 PM
Unique Id
152519011
Date
2022-11-04T00:00:00.000
Time
11:06:45 PM
Date Time
2022-11-04T23:06:45.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
152519012
Unique Id: 152519012 • Date: 2022-11-04T00:00:00.000 • Time: 11:00:26 PM
Unique Id
152519012
Date
2022-11-04T00:00:00.000
Time
11:00:26 PM
Date Time
2022-11-04T23:00:26.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
152519013
Unique Id: 152519013 • Date: 2022-11-04T00:00:00.000 • Time: 11:07:10 PM
Unique Id
152519013
Date
2022-11-04T00:00:00.000
Time
11:07:10 PM
Date Time
2022-11-04T23:07:10.000
Inquiry Name
Vendor Complaint
Brief Description
Make a complaint about a vendor operating on City streets or sidewalks or at a street fair.
152519014
Unique Id: 152519014 • Date: 2022-11-04T00:00:00.000 • Time: 11:07:01 PM
Unique Id
152519014
Date
2022-11-04T00:00:00.000
Time
11:07:01 PM
Date Time
2022-11-04T23:07:01.000
Inquiry Name
Rat or Mouse Complaint
Brief Description
Report rats, mice, and conditions that might attract them.
152519015
Unique Id: 152519015 • Date: 2022-11-04T00:00:00.000 • Time: 11:09:29 PM
Unique Id
152519015
Date
2022-11-04T00:00:00.000
Time
11:09:29 PM
Date Time
2022-11-04T23:09:29.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
152519016
Unique Id: 152519016 • Date: 2022-11-04T00:00:00.000 • Time: 11:16:47 PM
Unique Id
152519016
Date
2022-11-04T00:00:00.000
Time
11:16:47 PM
Date Time
2022-11-04T23:16:47.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
152519017
Unique Id: 152519017 • Date: 2022-11-04T00:00:00.000 • Time: 11:17:13 PM
Unique Id
152519017
Date
2022-11-04T00:00:00.000
Time
11:17:13 PM
Date Time
2022-11-04T23:17:13.000
Inquiry Name
Child Abuse
Brief Description
Report possible child abuse or neglect.
152519018
Unique Id: 152519018 • Date: 2022-11-04T00:00:00.000 • Time: 11:20:44 PM
Unique Id
152519018
Date
2022-11-04T00:00:00.000
Time
11:20:44 PM
Date Time
2022-11-04T23:20:44.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
152519019
Unique Id: 152519019 • Date: 2022-11-04T00:00:00.000 • Time: 11:22:12 PM
Unique Id
152519019
Date
2022-11-04T00:00:00.000
Time
11:22:12 PM
Date Time
2022-11-04T23:22:12.000
Inquiry Name
Mayor
Brief Description
Submit opinions and suggestions for the Mayor, including those about City government processes.
152519020
Unique Id: 152519020 • Date: 2022-11-04T00:00:00.000 • Time: 1:37:36 AM
Unique Id
152519020
Date
2022-11-04T00:00:00.000
Time
1:37:36 AM
Date Time
2022-11-04T01:37:36.000
Inquiry Name
Missing Person
Brief Description
Report someone who may be missing, abducted, or kidnapped. Check if a missing person has been found.
152519021
Unique Id: 152519021 • Date: 2022-11-04T00:00:00.000 • Time: 1:52:51 AM
Unique Id
152519021
Date
2022-11-04T00:00:00.000
Time
1:52:51 AM
Date Time
2022-11-04T01:52:51.000
Inquiry Name
NYC Well and Mental Health Support
Brief Description
Get free, confidential help with mental health or substance abuse issues, including crisis services and treatment referrals.
152519022
Unique Id: 152519022 • Date: 2022-11-04T00:00:00.000 • Time: 2:00:27 AM
Unique Id
152519022
Date
2022-11-04T00:00:00.000
Time
2:00:27 AM
Date Time
2022-11-04T02:00:27.000
Inquiry Name
Noise from Garbage Truck
Brief Description
Report noise from a City-owned garbage truck or a private carter.
152519023
Unique Id: 152519023 • Date: 2022-11-04T00:00:00.000 • Time: 2:06:17 AM
Unique Id
152519023
Date
2022-11-04T00:00:00.000
Time
2:06:17 AM
Date Time
2022-11-04T02:06:17.000
Inquiry Name
Homeless Assistance
Brief Description
Get help for a homeless person.
152519024
Unique Id: 152519024 • Date: 2022-11-04T00:00:00.000 • Time: 2:08:38 AM
Unique Id
152519024
Date
2022-11-04T00:00:00.000
Time
2:08:38 AM
Date Time
2022-11-04T02:08:38.000
Inquiry Name
Find an Arrested Person
Brief Description
Find someone in police custody who has not been arraigned.
152519025
Unique Id: 152519025 • Date: 2022-11-04T00:00:00.000 • Time: 2:19:15 AM
Unique Id
152519025
Date
2022-11-04T00:00:00.000
Time
2:19:15 AM
Date Time
2022-11-04T02:19:15.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
Department of Transportation
Unique Id: 137540721 • Date: 2019-06-19T00:00:00.000 • Time: 3:43:45 PM
Unique Id
137540721
Date
2019-06-19T00:00:00.000
Time
3:43:45 PM
Date Time
2019-06-19T15:43:45.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Street Resurfacing Request
Brief Description
Report a street in need of paving.
Call Resolution
CSMS SR
152519026
Unique Id: 152519026 • Date: 2022-11-04T00:00:00.000 • Time: 2:26:01 AM
Unique Id
152519026
Date
2022-11-04T00:00:00.000
Time
2:26:01 AM
Date Time
2022-11-04T02:26:01.000
Inquiry Name
Street Sweeping Complaint
Brief Description
Report missed or inadequate street cleaning.
152519027
Unique Id: 152519027 • Date: 2022-11-04T00:00:00.000 • Time: 2:27:54 AM
Unique Id
152519027
Date
2022-11-04T00:00:00.000
Time
2:27:54 AM
Date Time
2022-11-04T02:27:54.000
Inquiry Name
Abandoned Vehicle
Brief Description
Report an abandoned vehicle on public property or request the removal of an abandoned vehicle with no license plates on private property.
152519028
Unique Id: 152519028 • Date: 2022-11-04T00:00:00.000 • Time: 2:37:10 AM
Unique Id
152519028
Date
2022-11-04T00:00:00.000
Time
2:37:10 AM
Date Time
2022-11-04T02:37:10.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
152519029
Unique Id: 152519029 • Date: 2022-11-04T00:00:00.000 • Time: 2:40:48 AM
Unique Id
152519029
Date
2022-11-04T00:00:00.000
Time
2:40:48 AM
Date Time
2022-11-04T02:40:48.000
Inquiry Name
Public Utility Complaint
Brief Description
Report a problem with a phone, gas, heat, or electric company.
151025389
Unique Id: 151025389 • Date: 2022-06-08T00:00:00.000 • Time: 1:43:44 PM
Unique Id
151025389
Date
2022-06-08T00:00:00.000
Time
1:43:44 PM
Date Time
2022-06-08T13:43:44.000
Inquiry Name
Electronics Disposal
Brief Description
Learn how to get rid of electronics.
152519031
Unique Id: 152519031 • Date: 2022-11-04T00:00:00.000 • Time: 3:04:48 AM
Unique Id
152519031
Date
2022-11-04T00:00:00.000
Time
3:04:48 AM
Date Time
2022-11-04T03:04:48.000
Inquiry Name
Benefits for Veterans
Brief Description
Learn about benefits available to veterans.
152519032
Unique Id: 152519032 • Date: 2022-11-04T00:00:00.000 • Time: 3:20:27 AM
Unique Id
152519032
Date
2022-11-04T00:00:00.000
Time
3:20:27 AM
Date Time
2022-11-04T03:20:27.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
152519033
Unique Id: 152519033 • Date: 2022-11-04T00:00:00.000 • Time: 3:44:14 AM
Unique Id
152519033
Date
2022-11-04T00:00:00.000
Time
3:44:14 AM
Date Time
2022-11-04T03:44:14.000
Inquiry Name
Injured or Sick Animal
Brief Description
Get help for an injured or sick animal.
152519034
Unique Id: 152519034 • Date: 2022-11-04T00:00:00.000 • Time: 4:03:39 AM
Unique Id
152519034
Date
2022-11-04T00:00:00.000
Time
4:03:39 AM
Date Time
2022-11-04T04:03:39.000
Inquiry Name
Noise from Construction
Brief Description
Report noise from street or building construction, including jackhammer noise.
152519035
Unique Id: 152519035 • Date: 2022-11-04T00:00:00.000 • Time: 4:45:10 AM
Unique Id
152519035
Date
2022-11-04T00:00:00.000
Time
4:45:10 AM
Date Time
2022-11-04T04:45:10.000
Inquiry Name
Illegal Parking
Brief Description
Report a non-emergency vehicle parked illegally on public property, improper parking permit use, or overnight commercial parking on residential street.
152519036
Unique Id: 152519036 • Date: 2022-11-04T00:00:00.000 • Time: 4:55:25 AM
Unique Id
152519036
Date
2022-11-04T00:00:00.000
Time
4:55:25 AM
Date Time
2022-11-04T04:55:25.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
152519037
Unique Id: 152519037 • Date: 2022-11-04T00:00:00.000 • Time: 5:10:44 AM
Unique Id
152519037
Date
2022-11-04T00:00:00.000
Time
5:10:44 AM
Date Time
2022-11-04T05:10:44.000
Inquiry Name
Water Leak in a Building
Brief Description
Report water leaking into an apartment, public area of a residential building, or basement. Learn how to prevent leaks.
152519038
Unique Id: 152519038 • Date: 2022-11-04T00:00:00.000 • Time: 5:08:44 AM
Unique Id
152519038
Date
2022-11-04T00:00:00.000
Time
5:08:44 AM
Date Time
2022-11-04T05:08:44.000
Inquiry Name
Jail System Complaint
Brief Description
Report a problem with the New York City jail system, including threats to incarcerated people.
152519039
Unique Id: 152519039 • Date: 2022-11-04T00:00:00.000 • Time: 5:23:15 AM
Unique Id
152519039
Date
2022-11-04T00:00:00.000
Time
5:23:15 AM
Date Time
2022-11-04T05:23:15.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
152519040
Unique Id: 152519040 • Date: 2022-11-04T00:00:00.000 • Time: 5:32:12 AM
Unique Id
152519040
Date
2022-11-04T00:00:00.000
Time
5:32:12 AM
Date Time
2022-11-04T05:32:12.000
Inquiry Name
New York City Marathon
Brief Description
Learn about the the 51st Annual New York City Marathon.
152519041
Unique Id: 152519041 • Date: 2022-11-04T00:00:00.000 • Time: 5:43:37 AM
Unique Id
152519041
Date
2022-11-04T00:00:00.000
Time
5:43:37 AM
Date Time
2022-11-04T05:43:37.000
Inquiry Name
Fire Hydrant Complaint
Brief Description
Report a fire hydrant that is leaking or running, damaged, or missing.
152519042
Unique Id: 152519042 • Date: 2022-11-04T00:00:00.000 • Time: 5:43:51 AM
Unique Id
152519042
Date
2022-11-04T00:00:00.000
Time
5:43:51 AM
Date Time
2022-11-04T05:43:51.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
152519043
Unique Id: 152519043 • Date: 2022-11-04T00:00:00.000 • Time: 5:45:53 AM
Unique Id
152519043
Date
2022-11-04T00:00:00.000
Time
5:45:53 AM
Date Time
2022-11-04T05:45:53.000
Inquiry Name
Jail System Complaint
Brief Description
Report a problem with the New York City jail system, including threats to incarcerated people.
152519044
Unique Id: 152519044 • Date: 2022-11-04T00:00:00.000 • Time: 5:55:05 AM
Unique Id
152519044
Date
2022-11-04T00:00:00.000
Time
5:55:05 AM
Date Time
2022-11-04T05:55:05.000
Inquiry Name
Illegal Parking
Brief Description
Report a non-emergency vehicle parked illegally on public property, improper parking permit use, or overnight commercial parking on residential street.
152519045
Unique Id: 152519045 • Date: 2022-11-04T00:00:00.000 • Time: 6:03:11 AM
Unique Id
152519045
Date
2022-11-04T00:00:00.000
Time
6:03:11 AM
Date Time
2022-11-04T06:03:11.000
Inquiry Name
Jail System Complaint
Brief Description
Report a problem with the New York City jail system, including threats to incarcerated people.
152519046
Unique Id: 152519046 • Date: 2022-11-04T00:00:00.000 • Time: 6:03:37 AM
Unique Id
152519046
Date
2022-11-04T00:00:00.000
Time
6:03:37 AM
Date Time
2022-11-04T06:03:37.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
152519047
Unique Id: 152519047 • Date: 2022-11-04T00:00:00.000 • Time: 5:57:40 AM
Unique Id
152519047
Date
2022-11-04T00:00:00.000
Time
5:57:40 AM
Date Time
2022-11-04T05:57:40.000
Inquiry Name
New York City Marathon
Brief Description
Learn about the the 51st Annual New York City Marathon.
152519048
Unique Id: 152519048 • Date: 2022-11-04T00:00:00.000 • Time: 6:11:16 AM
Unique Id
152519048
Date
2022-11-04T00:00:00.000
Time
6:11:16 AM
Date Time
2022-11-04T06:11:16.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
152519049
Unique Id: 152519049 • Date: 2022-11-04T00:00:00.000 • Time: 6:16:09 AM
Unique Id
152519049
Date
2022-11-04T00:00:00.000
Time
6:16:09 AM
Date Time
2022-11-04T06:16:09.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
152519050
Unique Id: 152519050 • Date: 2022-11-04T00:00:00.000 • Time: 6:16:33 AM
Unique Id
152519050
Date
2022-11-04T00:00:00.000
Time
6:16:33 AM
Date Time
2022-11-04T06:16:33.000
Inquiry Name
Streetlight Complaint
Brief Description
Report a problem with a streetlight.
152519051
Unique Id: 152519051 • Date: 2022-11-04T00:00:00.000 • Time: 6:25:44 AM
Unique Id
152519051
Date
2022-11-04T00:00:00.000
Time
6:25:44 AM
Date Time
2022-11-04T06:25:44.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
152519052
Unique Id: 152519052 • Date: 2022-11-04T00:00:00.000 • Time: 6:16:33 AM
Unique Id
152519052
Date
2022-11-04T00:00:00.000
Time
6:16:33 AM
Date Time
2022-11-04T06:16:33.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
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