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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
147110894
Unique Id: 147110894 • Date: 2021-05-24T00:00:00.000 • Time: 10:39:44 AM
Unique Id
147110894
Date
2021-05-24T00:00:00.000
Time
10:39:44 AM
Date Time
2021-05-24T10:39:44.000
Inquiry Name
Dog License
Brief Description
Apply for or renew a dog license or check the status of a request. Register a guard dog or report loss, theft, or a new owner.
147110895
Unique Id: 147110895 • Date: 2021-05-24T00:00:00.000 • Time: 10:35:48 AM
Unique Id
147110895
Date
2021-05-24T00:00:00.000
Time
10:35:48 AM
Date Time
2021-05-24T10:35:48.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
147110896
Unique Id: 147110896 • Date: 2021-05-24T00:00:00.000 • Time: 10:40:31 AM
Unique Id
147110896
Date
2021-05-24T00:00:00.000
Time
10:40:31 AM
Date Time
2021-05-24T10:40:31.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
147110897
Unique Id: 147110897 • Date: 2021-05-24T00:00:00.000 • Time: 10:34:56 AM
Unique Id
147110897
Date
2021-05-24T00:00:00.000
Time
10:34:56 AM
Date Time
2021-05-24T10:34:56.000
Inquiry Name
Child Care Financial Assistance
Brief Description
Apply for financial assistance to pay for child care, get an application status, find an EarlyLearn NYC child care program, or re-certify your benefits.
147110898
Unique Id: 147110898 • Date: 2021-05-24T00:00:00.000 • Time: 10:43:36 AM
Unique Id
147110898
Date
2021-05-24T00:00:00.000
Time
10:43:36 AM
Date Time
2021-05-24T10:43:36.000
Inquiry Name
Passports
Brief Description
Apply for, renew, replace, or update a United States passport.
147110899
Unique Id: 147110899 • Date: 2021-05-24T00:00:00.000 • Time: 10:43:34 AM
Unique Id
147110899
Date
2021-05-24T00:00:00.000
Time
10:43:34 AM
Date Time
2021-05-24T10:43:34.000
Inquiry Name
Parking Ticket or Camera Violation Payment
Brief Description
Pay a parking ticket or camera violation.
147110900
Unique Id: 147110900 • Date: 2021-05-24T00:00:00.000 • Time: 10:21:15 AM
Unique Id
147110900
Date
2021-05-24T00:00:00.000
Time
10:21:15 AM
Date Time
2021-05-24T10:21:15.000
Inquiry Name
Tree Work Permit
Brief Description
Apply for a permit to add, prune, decorate, or remove a curbside tree at the property owner's expense.
147110901
Unique Id: 147110901 • Date: 2021-05-24T00:00:00.000 • Time: 10:43:58 AM
Unique Id
147110901
Date
2021-05-24T00:00:00.000
Time
10:43:58 AM
Date Time
2021-05-24T10:43:58.000
Inquiry Name
City Worker Nonresident Tax Form NYC-1127
Brief Description
Learn about tax filing for New York City employees who reside outside the City.
147110902
Unique Id: 147110902 • Date: 2021-05-24T00:00:00.000 • Time: 10:42:06 AM
Unique Id
147110902
Date
2021-05-24T00:00:00.000
Time
10:42:06 AM
Date Time
2021-05-24T10:42:06.000
Inquiry Name
HPD Building Information and Code Enforcement Borough Service Centers
Brief Description
Get help with Department of Housing Preservation and Development (HPD) complaints.
147110903
Unique Id: 147110903 • Date: 2021-05-24T00:00:00.000 • Time: 10:43:52 AM
Unique Id
147110903
Date
2021-05-24T00:00:00.000
Time
10:43:52 AM
Date Time
2021-05-24T10:43:52.000
Inquiry Name
Air Conditioners for People with Medical Conditions
Brief Description
Apply for an air conditioner for someone with a medical condition.
147110905
Unique Id: 147110905 • Date: 2021-05-24T00:00:00.000 • Time: 10:44:34 AM
Unique Id
147110905
Date
2021-05-24T00:00:00.000
Time
10:44:34 AM
Date Time
2021-05-24T10:44:34.000
Inquiry Name
Directory Assistance
Brief Description
Get the phone number or address of a specific person or business.
147110906
Unique Id: 147110906 • Date: 2021-05-24T00:00:00.000 • Time: 10:42:30 AM
Unique Id
147110906
Date
2021-05-24T00:00:00.000
Time
10:42:30 AM
Date Time
2021-05-24T10:42:30.000
Inquiry Name
Homeless Shelter Complaint
Brief Description
Make a complaint or comment about a homeless shelter.
147110907
Unique Id: 147110907 • Date: 2021-05-24T00:00:00.000 • Time: 10:45:30 AM
Unique Id
147110907
Date
2021-05-24T00:00:00.000
Time
10:45:30 AM
Date Time
2021-05-24T10:45:30.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
147110908
Unique Id: 147110908 • Date: 2021-05-24T00:00:00.000 • Time: 10:43:22 AM
Unique Id
147110908
Date
2021-05-24T00:00:00.000
Time
10:43:22 AM
Date Time
2021-05-24T10:43:22.000
Inquiry Name
Adult Protective Services
Brief Description
Get help for an adult age 18 or older who has mental or physical disabilities or make a complaint about Adult Protective Services.
147110909
Unique Id: 147110909 • Date: 2021-05-24T00:00:00.000 • Time: 10:29:20 AM
Unique Id
147110909
Date
2021-05-24T00:00:00.000
Time
10:29:20 AM
Date Time
2021-05-24T10:29:20.000
Inquiry Name
Workers' Compensation
Brief Description
Learn about insurance that provides cash or medical care for workers who are injured or become ill as a result of their job.
147110910
Unique Id: 147110910 • Date: 2021-05-24T00:00:00.000 • Time: 10:44:25 AM
Unique Id
147110910
Date
2021-05-24T00:00:00.000
Time
10:44:25 AM
Date Time
2021-05-24T10:44:25.000
Inquiry Name
GetFoodNYC Emergency Home Food Delivery
Brief Description
Get food delivery if you can't go outside, have no one who can help you get food, and can't afford delivery as a result of COVID-19.
147110911
Unique Id: 147110911 • Date: 2021-05-24T00:00:00.000 • Time: 10:41:22 AM
Unique Id
147110911
Date
2021-05-24T00:00:00.000
Time
10:41:22 AM
Date Time
2021-05-24T10:41:22.000
Inquiry Name
Public Utility Complaint
Brief Description
Report a problem with a phone, gas, heat, or electric company.
147110912
Unique Id: 147110912 • Date: 2021-05-24T00:00:00.000 • Time: 10:41:42 AM
Unique Id
147110912
Date
2021-05-24T00:00:00.000
Time
10:41:42 AM
Date Time
2021-05-24T10:41:42.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
147110913
Unique Id: 147110913 • Date: 2021-05-24T00:00:00.000 • Time: 10:41:42 AM
Unique Id
147110913
Date
2021-05-24T00:00:00.000
Time
10:41:42 AM
Date Time
2021-05-24T10:41:42.000
Inquiry Name
Parking Ticket or Camera Violation Copy
Brief Description
Get a copy of a parking ticket or bus lane, red light, or speed camera Notice of Liability (NOL).
147110914
Unique Id: 147110914 • Date: 2021-05-24T00:00:00.000 • Time: 10:44:36 AM
Unique Id
147110914
Date
2021-05-24T00:00:00.000
Time
10:44:36 AM
Date Time
2021-05-24T10:44:36.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
Department of Sanitation
Unique Id: 133993078 • Date: 2018-11-20T00:00:00.000 • Time: 12:41:04 PM
Unique Id
133993078
Date
2018-11-20T00:00:00.000
Time
12:41:04 PM
Date Time
2018-11-20T12:41:04.000
Agency
DSNY
Agency Name
Department of Sanitation
Inquiry Name
E-Waste Pickup Appointment
Brief Description
Schedule an electronics pickup appointment.
Call Resolution
Routed to Web Page
147110915
Unique Id: 147110915 • Date: 2021-05-24T00:00:00.000 • Time: 10:46:43 AM
Unique Id
147110915
Date
2021-05-24T00:00:00.000
Time
10:46:43 AM
Date Time
2021-05-24T10:46:43.000
Inquiry Name
Streetlight Request
Brief Description
Request streetlight installation or relocation.
147110916
Unique Id: 147110916 • Date: 2021-05-24T00:00:00.000 • Time: 10:46:14 AM
Unique Id
147110916
Date
2021-05-24T00:00:00.000
Time
10:46:14 AM
Date Time
2021-05-24T10:46:14.000
Inquiry Name
Water Leak in a Building
Brief Description
Report water leaking into an apartment, public area of a residential building, or basement. Learn how to prevent leaks.
145737249
Unique Id: 145737249 • Date: 2021-01-23T00:00:00.000 • Time: 11:34:45 PM
Unique Id
145737249
Date
2021-01-23T00:00:00.000
Time
11:34:45 PM
Date Time
2021-01-23T23:34:45.000
Inquiry Name
Homeless Shelters
Brief Description
Apply for homeless shelter intake.
138400917
Unique Id: 138400917 • Date: 2019-08-16T00:00:00.000 • Time: 12:34:42 AM
Unique Id
138400917
Date
2019-08-16T00:00:00.000
Time
12:34:42 AM
Date Time
2019-08-16T00:34:42.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
147110917
Unique Id: 147110917 • Date: 2021-05-24T00:00:00.000 • Time: 10:38:56 AM
Unique Id
147110917
Date
2021-05-24T00:00:00.000
Time
10:38:56 AM
Date Time
2021-05-24T10:38:56.000
Inquiry Name
Parking Ticket or Camera Violation Assistance
Brief Description
Get help with a parking or camera violation payment, dispute, or status.
147110918
Unique Id: 147110918 • Date: 2021-05-24T00:00:00.000 • Time: 10:29:36 AM
Unique Id
147110918
Date
2021-05-24T00:00:00.000
Time
10:29:36 AM
Date Time
2021-05-24T10:29:36.000
Inquiry Name
Parking Ticket or Camera Violation Dispute
Brief Description
Fight a parking ticket or camera violation.
147110919
Unique Id: 147110919 • Date: 2021-05-24T00:00:00.000 • Time: 10:31:00 AM
Unique Id
147110919
Date
2021-05-24T00:00:00.000
Time
10:31:00 AM
Date Time
2021-05-24T10:31:00.000
Inquiry Name
IDNYC Municipal ID Card
Brief Description
Learn about New York City's IDNYC municipal identification card for people who live in one of the 5 boroughs of New York City.
147110920
Unique Id: 147110920 • Date: 2021-05-24T00:00:00.000 • Time: 10:45:29 AM
Unique Id
147110920
Date
2021-05-24T00:00:00.000
Time
10:45:29 AM
Date Time
2021-05-24T10:45:29.000
Inquiry Name
Building Construction or Alteration Permit
Brief Description
Apply for a permit to construct or alter a building.
147110921
Unique Id: 147110921 • Date: 2021-05-24T00:00:00.000 • Time: 10:46:12 AM
Unique Id
147110921
Date
2021-05-24T00:00:00.000
Time
10:46:12 AM
Date Time
2021-05-24T10:46:12.000
Inquiry Name
Directory Assistance
Brief Description
Get the phone number or address of a specific person or business.
147110922
Unique Id: 147110922 • Date: 2021-05-24T00:00:00.000 • Time: 10:45:56 AM
Unique Id
147110922
Date
2021-05-24T00:00:00.000
Time
10:45:56 AM
Date Time
2021-05-24T10:45:56.000
Inquiry Name
Rent Freeze Program Renewal
Brief Description
Renew the Senior Citizen Rent Increase Exemption (SCRIE) or Disability Rent Increase Exemption (DRIE).
147110923
Unique Id: 147110923 • Date: 2021-05-24T00:00:00.000 • Time: 10:49:24 AM
Unique Id
147110923
Date
2021-05-24T00:00:00.000
Time
10:49:24 AM
Date Time
2021-05-24T10:49:24.000
Inquiry Name
Coronavirus (COVID-19) and Tenants
Brief Description
Get information and resources for residential tenants affected by COVID-19.
147110924
Unique Id: 147110924 • Date: 2021-05-24T00:00:00.000 • Time: 10:47:04 AM
Unique Id
147110924
Date
2021-05-24T00:00:00.000
Time
10:47:04 AM
Date Time
2021-05-24T10:47:04.000
Inquiry Name
Birth Certificate Order
Brief Description
Get a copy of a birth certificate.
147110925
Unique Id: 147110925 • Date: 2021-05-24T00:00:00.000 • Time: 10:43:58 AM
Unique Id
147110925
Date
2021-05-24T00:00:00.000
Time
10:43:58 AM
Date Time
2021-05-24T10:43:58.000
Inquiry Name
IDNYC Municipal ID Card
Brief Description
Learn about New York City's IDNYC municipal identification card for people who live in one of the 5 boroughs of New York City.
147110926
Unique Id: 147110926 • Date: 2021-05-24T00:00:00.000 • Time: 10:47:56 AM
Unique Id
147110926
Date
2021-05-24T00:00:00.000
Time
10:47:56 AM
Date Time
2021-05-24T10:47:56.000
Inquiry Name
Immigration and Citizenship
Brief Description
Learn about immigration and citizenship applications, resources, and services, including ActionNYC immigration legal help.
161699059
Unique Id: 161699059 • Date: 2024-12-27T00:00:00.000 • Time: 11:39:38 AM
Unique Id
161699059
Date
2024-12-27T00:00:00.000
Time
11:39:38 AM
Date Time
2024-12-27T11:39:38.000
Inquiry Name
CityFHEPS Rental Assistance
Brief Description
Learn about rental assistance for low-income families and individual adults who live in shelter or are at risk of becoming homeless.
147110927
Unique Id: 147110927 • Date: 2021-05-24T00:00:00.000 • Time: 10:44:36 AM
Unique Id
147110927
Date
2021-05-24T00:00:00.000
Time
10:44:36 AM
Date Time
2021-05-24T10:44:36.000
Inquiry Name
Department of Buildings Proof of Compliance to Correct ECB Violation
Brief Description
Learn how to submit proof of compliance and certificates of correction for ECB violations issued by the Department of Buildings.
147110928
Unique Id: 147110928 • Date: 2021-05-24T00:00:00.000 • Time: 10:48:02 AM
Unique Id
147110928
Date
2021-05-24T00:00:00.000
Time
10:48:02 AM
Date Time
2021-05-24T10:48:02.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
147110929
Unique Id: 147110929 • Date: 2021-05-24T00:00:00.000 • Time: 10:49:32 AM
Unique Id
147110929
Date
2021-05-24T00:00:00.000
Time
10:49:32 AM
Date Time
2021-05-24T10:49:32.000
Inquiry Name
Immigration and Citizenship
Brief Description
Learn about immigration and citizenship applications, resources, and services, including ActionNYC immigration legal help.
147110930
Unique Id: 147110930 • Date: 2021-05-24T00:00:00.000 • Time: 10:51:10 AM
Unique Id
147110930
Date
2021-05-24T00:00:00.000
Time
10:51:10 AM
Date Time
2021-05-24T10:51:10.000
Inquiry Name
CFC and Freon Removal
Brief Description
Schedule an appointment for curbside disposal of appliances with chlorofluorocarbon gas, including refrigerators and air conditioners.
147110931
Unique Id: 147110931 • Date: 2021-05-24T00:00:00.000 • Time: 10:49:32 AM
Unique Id
147110931
Date
2021-05-24T00:00:00.000
Time
10:49:32 AM
Date Time
2021-05-24T10:49:32.000
Inquiry Name
Air Conditioners for People with Medical Conditions
Brief Description
Apply for an air conditioner for someone with a medical condition.
147110932
Unique Id: 147110932 • Date: 2021-05-24T00:00:00.000 • Time: 10:36:05 AM
Unique Id
147110932
Date
2021-05-24T00:00:00.000
Time
10:36:05 AM
Date Time
2021-05-24T10:36:05.000
Inquiry Name
Fire Alarm and Suppression System Installation
Brief Description
Request a fire alarm, range hood suppression, or sprinkler or standpipe installation inspection.
147110933
Unique Id: 147110933 • Date: 2021-05-24T00:00:00.000 • Time: 10:51:42 AM
Unique Id
147110933
Date
2021-05-24T00:00:00.000
Time
10:51:42 AM
Date Time
2021-05-24T10:51:42.000
Inquiry Name
Water and Sewer Bill
Brief Description
Learn about water and sewer bills.
147110934
Unique Id: 147110934 • Date: 2021-05-24T00:00:00.000 • Time: 10:47:40 AM
Unique Id
147110934
Date
2021-05-24T00:00:00.000
Time
10:47:40 AM
Date Time
2021-05-24T10:47:40.000
Inquiry Name
Bulk Item Disposal
Brief Description
Learn how to get rid of bulk items. Schedule, reschedule, cancel, or check the status of a bulk item pickup appointment.
147110935
Unique Id: 147110935 • Date: 2021-05-24T00:00:00.000 • Time: 10:45:02 AM
Unique Id
147110935
Date
2021-05-24T00:00:00.000
Time
10:45:02 AM
Date Time
2021-05-24T10:45:02.000
Inquiry Name
Coronavirus (COVID-19) and Tenants
Brief Description
Get information and resources for residential tenants affected by COVID-19.
147110936
Unique Id: 147110936 • Date: 2021-05-24T00:00:00.000 • Time: 10:48:36 AM
Unique Id
147110936
Date
2021-05-24T00:00:00.000
Time
10:48:36 AM
Date Time
2021-05-24T10:48:36.000
Inquiry Name
Alternate Side Parking and Street Cleaning
Brief Description
Learn about Alternate Side Parking, suspensions, and change requests.
147110937
Unique Id: 147110937 • Date: 2021-05-24T00:00:00.000 • Time: 10:46:09 AM
Unique Id
147110937
Date
2021-05-24T00:00:00.000
Time
10:46:09 AM
Date Time
2021-05-24T10:46:09.000
Inquiry Name
Rent Freeze Program Renewal
Brief Description
Renew the Senior Citizen Rent Increase Exemption (SCRIE) or Disability Rent Increase Exemption (DRIE).
147110938
Unique Id: 147110938 • Date: 2021-05-24T00:00:00.000 • Time: 10:52:54 AM
Unique Id
147110938
Date
2021-05-24T00:00:00.000
Time
10:52:54 AM
Date Time
2021-05-24T10:52:54.000
Inquiry Name
Birth Certificate Order
Brief Description
Get a copy of a birth certificate.
147110939
Unique Id: 147110939 • Date: 2021-05-24T00:00:00.000 • Time: 10:52:08 AM
Unique Id
147110939
Date
2021-05-24T00:00:00.000
Time
10:52:08 AM
Date Time
2021-05-24T10:52:08.000
Inquiry Name
Divorce Record
Brief Description
Get a copy of a divorce judgment or other written order in a divorce case.
147110940
Unique Id: 147110940 • Date: 2021-05-24T00:00:00.000 • Time: 10:53:02 AM
Unique Id
147110940
Date
2021-05-24T00:00:00.000
Time
10:53:02 AM
Date Time
2021-05-24T10:53:02.000
Inquiry Name
Dog License
Brief Description
Apply for or renew a dog license or check the status of a request. Register a guard dog or report loss, theft, or a new owner.
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