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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
146516539
Unique Id: 146516539 • Date: 2021-03-31T00:00:00.000 • Time: 5:54:11 PM
Unique Id
146516539
Date
2021-03-31T00:00:00.000
Time
5:54:11 PM
Date Time
2021-03-31T17:54:11.000
Inquiry Name
Blocked Building Exit or Fire Escape
Brief Description
Report blocked or inadequate building exits or fire escapes.
146516540
Unique Id: 146516540 • Date: 2021-03-31T00:00:00.000 • Time: 5:52:40 PM
Unique Id
146516540
Date
2021-03-31T00:00:00.000
Time
5:52:40 PM
Date Time
2021-03-31T17:52:40.000
Inquiry Name
Sewer Backup
Brief Description
Report water or sewage coming out a toilet, sink drain, or bathtub drain as a result of heavy rainfall or flooding.
146516541
Unique Id: 146516541 • Date: 2021-03-31T00:00:00.000 • Time: 5:43:27 PM
Unique Id
146516541
Date
2021-03-31T00:00:00.000
Time
5:43:27 PM
Date Time
2021-03-31T17:43:27.000
Inquiry Name
Fair Fares NYC
Brief Description
Get general information about the Fair Fares discount MetroCard program for low-income New Yorkers.
146516543
Unique Id: 146516543 • Date: 2021-03-31T00:00:00.000 • Time: 5:55:21 PM
Unique Id
146516543
Date
2021-03-31T00:00:00.000
Time
5:55:21 PM
Date Time
2021-03-31T17:55:21.000
Inquiry Name
Bulk Item Disposal
Brief Description
Learn how to get rid of bulk items. Schedule, reschedule, cancel, or check the status of a bulk item pickup appointment.
146516544
Unique Id: 146516544 • Date: 2021-03-31T00:00:00.000 • Time: 5:57:34 PM
Unique Id
146516544
Date
2021-03-31T00:00:00.000
Time
5:57:34 PM
Date Time
2021-03-31T17:57:34.000
Inquiry Name
Property Tax Payment
Brief Description
Pay a property tax bill.
146516545
Unique Id: 146516545 • Date: 2021-03-31T00:00:00.000 • Time: 5:57:01 PM
Unique Id
146516545
Date
2021-03-31T00:00:00.000
Time
5:57:01 PM
Date Time
2021-03-31T17:57:01.000
Inquiry Name
GED, TASC, and Literacy
Brief Description
Learn about the GED exam or TASC diploma, including free classes and programs to help prepare.
146516546
Unique Id: 146516546 • Date: 2021-03-31T00:00:00.000 • Time: 5:52:53 PM
Unique Id
146516546
Date
2021-03-31T00:00:00.000
Time
5:52:53 PM
Date Time
2021-03-31T17:52:53.000
Inquiry Name
Jail System Complaint
Brief Description
Report a problem with the New York City jail system, including threats to inmates.
146516547
Unique Id: 146516547 • Date: 2021-03-31T00:00:00.000 • Time: 5:59:35 PM
Unique Id
146516547
Date
2021-03-31T00:00:00.000
Time
5:59:35 PM
Date Time
2021-03-31T17:59:35.000
Inquiry Name
Child Care
Brief Description
Learn about City-funded child care programs, including EarlyLearn NYC. Get referrals to licensed child care providers.
146516548
Unique Id: 146516548 • Date: 2021-03-31T00:00:00.000 • Time: 5:54:08 PM
Unique Id
146516548
Date
2021-03-31T00:00:00.000
Time
5:54:08 PM
Date Time
2021-03-31T17:54:08.000
Inquiry Name
Traffic or Pedestrian Signal Complaint
Brief Description
Report a problem with a traffic or Walk/Don't Walk signal.
146516549
Unique Id: 146516549 • Date: 2021-03-31T00:00:00.000 • Time: 5:59:35 PM
Unique Id
146516549
Date
2021-03-31T00:00:00.000
Time
5:59:35 PM
Date Time
2021-03-31T17:59:35.000
Inquiry Name
Child Care Financial Assistance
Brief Description
Apply for financial assistance to pay for child care, get an application status, find an EarlyLearn NYC child care program, or re-certify your benefits.
146516550
Unique Id: 146516550 • Date: 2021-03-31T00:00:00.000 • Time: 6:00:01 PM
Unique Id
146516550
Date
2021-03-31T00:00:00.000
Time
6:00:01 PM
Date Time
2021-03-31T18:00:01.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
146516551
Unique Id: 146516551 • Date: 2021-03-31T00:00:00.000 • Time: 6:00:34 PM
Unique Id
146516551
Date
2021-03-31T00:00:00.000
Time
6:00:34 PM
Date Time
2021-03-31T18:00:34.000
Inquiry Name
Unemployment Insurance
Brief Description
Learn about filing an unemployment insurance claim.
146516552
Unique Id: 146516552 • Date: 2021-03-31T00:00:00.000 • Time: 5:59:54 PM
Unique Id
146516552
Date
2021-03-31T00:00:00.000
Time
5:59:54 PM
Date Time
2021-03-31T17:59:54.000
Inquiry Name
Jail System Complaint
Brief Description
Report a problem with the New York City jail system, including threats to inmates.
146516553
Unique Id: 146516553 • Date: 2021-03-31T00:00:00.000 • Time: 6:00:41 PM
Unique Id
146516553
Date
2021-03-31T00:00:00.000
Time
6:00:41 PM
Date Time
2021-03-31T18:00:41.000
Inquiry Name
Coronavirus (COVID-19) and Workers
Brief Description
Learn about business reopening, workplace health and safety guidelines, and worker rights and resources during the COVID-19 pandemic.
146516554
Unique Id: 146516554 • Date: 2021-03-31T00:00:00.000 • Time: 5:59:45 PM
Unique Id
146516554
Date
2021-03-31T00:00:00.000
Time
5:59:45 PM
Date Time
2021-03-31T17:59:45.000
Inquiry Name
Injured or Sick Animal
Brief Description
Get help for an injured or sick animal.
146516555
Unique Id: 146516555 • Date: 2021-03-31T00:00:00.000 • Time: 5:58:10 PM
Unique Id
146516555
Date
2021-03-31T00:00:00.000
Time
5:58:10 PM
Date Time
2021-03-31T17:58:10.000
Inquiry Name
Stimulus Payments
Brief Description
Learn about stimulus payments for eligible individuals and families.
146516556
Unique Id: 146516556 • Date: 2021-03-31T00:00:00.000 • Time: 6:00:41 PM
Unique Id
146516556
Date
2021-03-31T00:00:00.000
Time
6:00:41 PM
Date Time
2021-03-31T18:00:41.000
Inquiry Name
Unemployment Insurance
Brief Description
Learn about filing an unemployment insurance claim.
146516557
Unique Id: 146516557 • Date: 2021-03-31T00:00:00.000 • Time: 5:55:56 PM
Unique Id
146516557
Date
2021-03-31T00:00:00.000
Time
5:55:56 PM
Date Time
2021-03-31T17:55:56.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
146516558
Unique Id: 146516558 • Date: 2021-03-31T00:00:00.000 • Time: 6:03:55 PM
Unique Id
146516558
Date
2021-03-31T00:00:00.000
Time
6:03:55 PM
Date Time
2021-03-31T18:03:55.000
Inquiry Name
Illegal Parking
Brief Description
Report a non-emergency vehicle parked illegally or the improper use of a parking permit.
146516559
Unique Id: 146516559 • Date: 2021-03-31T00:00:00.000 • Time: 5:38:21 PM
Unique Id
146516559
Date
2021-03-31T00:00:00.000
Time
5:38:21 PM
Date Time
2021-03-31T17:38:21.000
Inquiry Name
People with Disabilities Services
Brief Description
Learn about resources, referrals, and information about programs for people with disabilities.
146516560
Unique Id: 146516560 • Date: 2021-03-31T00:00:00.000 • Time: 6:05:15 PM
Unique Id
146516560
Date
2021-03-31T00:00:00.000
Time
6:05:15 PM
Date Time
2021-03-31T18:05:15.000
Inquiry Name
Property Deed or Record
Brief Description
Search for or get copies of property ownership records, such as deeds and mortgages.
143382040
Unique Id: 143382040 • Date: 2020-07-27T00:00:00.000 • Time: 1:11:25 PM
Unique Id
143382040
Date
2020-07-27T00:00:00.000
Time
1:11:25 PM
Date Time
2020-07-27T13:11:25.000
Inquiry Name
World Trade Center Health Program
Brief Description
Learn about the World Trade Center Health Program.
146516561
Unique Id: 146516561 • Date: 2021-03-31T00:00:00.000 • Time: 6:00:18 PM
Unique Id
146516561
Date
2021-03-31T00:00:00.000
Time
6:00:18 PM
Date Time
2021-03-31T18:00:18.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give feedback on the service provided by City Agencies and their employees.
146516562
Unique Id: 146516562 • Date: 2021-03-31T00:00:00.000 • Time: 5:55:56 PM
Unique Id
146516562
Date
2021-03-31T00:00:00.000
Time
5:55:56 PM
Date Time
2021-03-31T17:55:56.000
Inquiry Name
Parking Ticket or Camera Violation Dispute
Brief Description
Fight a parking ticket or camera violation.
146516563
Unique Id: 146516563 • Date: 2021-03-31T00:00:00.000 • Time: 6:06:07 PM
Unique Id
146516563
Date
2021-03-31T00:00:00.000
Time
6:06:07 PM
Date Time
2021-03-31T18:06:07.000
Inquiry Name
Coronavirus (COVID-19) Health and Safety
Brief Description
Get information about symptoms, prevention, and other health guidance for coronavirus also known as COVID-19.
146516564
Unique Id: 146516564 • Date: 2021-03-31T00:00:00.000 • Time: 6:00:01 PM
Unique Id
146516564
Date
2021-03-31T00:00:00.000
Time
6:00:01 PM
Date Time
2021-03-31T18:00:01.000
Inquiry Name
Parking Ticket or Camera Violation Assistance
Brief Description
Get help with a parking or camera violation payment, dispute, or status.
146516565
Unique Id: 146516565 • Date: 2021-03-31T00:00:00.000 • Time: 6:04:04 PM
Unique Id
146516565
Date
2021-03-31T00:00:00.000
Time
6:04:04 PM
Date Time
2021-03-31T18:04:04.000
Inquiry Name
IDNYC Documents Required to Apply
Brief Description
Get information about required documents to prove identity and New York City residency when applying for IDNYC.
146516566
Unique Id: 146516566 • Date: 2021-03-31T00:00:00.000 • Time: 6:05:14 PM
Unique Id
146516566
Date
2021-03-31T00:00:00.000
Time
6:05:14 PM
Date Time
2021-03-31T18:05:14.000
Inquiry Name
Homeless Shelters
Brief Description
Apply for homeless shelter intake.
146516567
Unique Id: 146516567 • Date: 2021-03-31T00:00:00.000 • Time: 6:08:19 PM
Unique Id
146516567
Date
2021-03-31T00:00:00.000
Time
6:08:19 PM
Date Time
2021-03-31T18:08:19.000
Inquiry Name
Traffic or Pedestrian Signal Complaint
Brief Description
Report a problem with a traffic or Walk/Don't Walk signal.
146516568
Unique Id: 146516568 • Date: 2021-03-31T00:00:00.000 • Time: 6:05:19 PM
Unique Id
146516568
Date
2021-03-31T00:00:00.000
Time
6:05:19 PM
Date Time
2021-03-31T18:05:19.000
Inquiry Name
Assisted Living Facility or Adult Home Complaint
Brief Description
Report a problem with an assisted living facility or adult home.
146516569
Unique Id: 146516569 • Date: 2021-03-31T00:00:00.000 • Time: 5:55:56 PM
Unique Id
146516569
Date
2021-03-31T00:00:00.000
Time
5:55:56 PM
Date Time
2021-03-31T17:55:56.000
Inquiry Name
Parking Ticket or Camera Violation Assistance
Brief Description
Get help with a parking or camera violation payment, dispute, or status.
146516570
Unique Id: 146516570 • Date: 2021-03-31T00:00:00.000 • Time: 6:05:15 PM
Unique Id
146516570
Date
2021-03-31T00:00:00.000
Time
6:05:15 PM
Date Time
2021-03-31T18:05:15.000
Inquiry Name
Building Floor Plan
Brief Description
Get a copy of building floor plans.
146516571
Unique Id: 146516571 • Date: 2021-03-31T00:00:00.000 • Time: 6:00:18 PM
Unique Id
146516571
Date
2021-03-31T00:00:00.000
Time
6:00:18 PM
Date Time
2021-03-31T18:00:18.000
Inquiry Name
Discrimination
Brief Description
Report discrimination in employment, housing, public accommodations, and by members of the public.
146516572
Unique Id: 146516572 • Date: 2021-03-31T00:00:00.000 • Time: 6:05:15 PM
Unique Id
146516572
Date
2021-03-31T00:00:00.000
Time
6:05:15 PM
Date Time
2021-03-31T18:05:15.000
Inquiry Name
Sidewalk Violation and Repair
Brief Description
Resolve a sidewalk violation, request an inspection, or learn about repairs.
146516573
Unique Id: 146516573 • Date: 2021-03-31T00:00:00.000 • Time: 5:58:56 PM
Unique Id
146516573
Date
2021-03-31T00:00:00.000
Time
5:58:56 PM
Date Time
2021-03-31T17:58:56.000
Inquiry Name
Deck and Porch Permit
Brief Description
Apply for a permit to construct or alter a deck or porch.
146516574
Unique Id: 146516574 • Date: 2021-03-31T00:00:00.000 • Time: 6:11:33 PM
Unique Id
146516574
Date
2021-03-31T00:00:00.000
Time
6:11:33 PM
Date Time
2021-03-31T18:11:33.000
Inquiry Name
Restaurant Permit
Brief Description
Apply for or renew a permit to run a restaurant or eatery. Schedule a pre-permit inspection.
146516575
Unique Id: 146516575 • Date: 2021-03-31T00:00:00.000 • Time: 6:08:19 PM
Unique Id
146516575
Date
2021-03-31T00:00:00.000
Time
6:08:19 PM
Date Time
2021-03-31T18:08:19.000
Inquiry Name
Water Leak on Street or Sidewalk
Brief Description
Report water leaking on a street or sidewalk.
146516576
Unique Id: 146516576 • Date: 2021-03-31T00:00:00.000 • Time: 6:04:04 PM
Unique Id
146516576
Date
2021-03-31T00:00:00.000
Time
6:04:04 PM
Date Time
2021-03-31T18:04:04.000
Inquiry Name
IDNYC Municipal ID Card
Brief Description
Learn about New York City's IDNYC municipal identification card for people who live in one of the 5 boroughs of New York City.
146516577
Unique Id: 146516577 • Date: 2021-03-31T00:00:00.000 • Time: 6:13:55 PM
Unique Id
146516577
Date
2021-03-31T00:00:00.000
Time
6:13:55 PM
Date Time
2021-03-31T18:13:55.000
Inquiry Name
Brooklyn Cyclones
Brief Description
Learn about the Brooklyn Cyclones, including schedule and ticket information.
146516578
Unique Id: 146516578 • Date: 2021-03-31T00:00:00.000 • Time: 6:14:44 PM
Unique Id
146516578
Date
2021-03-31T00:00:00.000
Time
6:14:44 PM
Date Time
2021-03-31T18:14:44.000
Inquiry Name
Manhole Cover Complaint
Brief Description
Report a manhole cover that is sunken, raised, damaged, noisy, or missing.
146516579
Unique Id: 146516579 • Date: 2021-03-31T00:00:00.000 • Time: 6:14:59 PM
Unique Id
146516579
Date
2021-03-31T00:00:00.000
Time
6:14:59 PM
Date Time
2021-03-31T18:14:59.000
Inquiry Name
Illegal Eviction or Lockout
Brief Description
Report an eviction that was not performed by a NYC Marshal or Sheriff.
146516580
Unique Id: 146516580 • Date: 2021-03-31T00:00:00.000 • Time: 6:15:05 PM
Unique Id
146516580
Date
2021-03-31T00:00:00.000
Time
6:15:05 PM
Date Time
2021-03-31T18:15:05.000
Inquiry Name
Water Main Break
Brief Description
Report a possible water main break.
146516581
Unique Id: 146516581 • Date: 2021-03-31T00:00:00.000 • Time: 6:16:37 PM
Unique Id
146516581
Date
2021-03-31T00:00:00.000
Time
6:16:37 PM
Date Time
2021-03-31T18:16:37.000
Inquiry Name
Bulk Item Disposal
Brief Description
Learn how to get rid of bulk items. Schedule, reschedule, cancel, or check the status of a bulk item pickup appointment.
146516582
Unique Id: 146516582 • Date: 2021-03-31T00:00:00.000 • Time: 6:08:50 PM
Unique Id
146516582
Date
2021-03-31T00:00:00.000
Time
6:08:50 PM
Date Time
2021-03-31T18:08:50.000
Inquiry Name
Coronavirus (COVID-19) Vaccine
Brief Description
Get information about the COVID-19 vaccine.
146516583
Unique Id: 146516583 • Date: 2021-03-31T00:00:00.000 • Time: 6:11:20 PM
Unique Id
146516583
Date
2021-03-31T00:00:00.000
Time
6:11:20 PM
Date Time
2021-03-31T18:11:20.000
Inquiry Name
Trash Disposal Complaint
Brief Description
Report someone placing trash in front of another location or with another person's trash.
146516584
Unique Id: 146516584 • Date: 2021-03-31T00:00:00.000 • Time: 6:19:26 PM
Unique Id
146516584
Date
2021-03-31T00:00:00.000
Time
6:19:26 PM
Date Time
2021-03-31T18:19:26.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
146516585
Unique Id: 146516585 • Date: 2021-03-31T00:00:00.000 • Time: 6:18:09 PM
Unique Id
146516585
Date
2021-03-31T00:00:00.000
Time
6:18:09 PM
Date Time
2021-03-31T18:18:09.000
Inquiry Name
Restaurant or Bar Reopening Complaint
Brief Description
Report restaurant or bar non-compliance with indoor and/or outdoor health and safety rules related to preventing the spread of COVID-19.
146516586
Unique Id: 146516586 • Date: 2021-03-31T00:00:00.000 • Time: 6:18:32 PM
Unique Id
146516586
Date
2021-03-31T00:00:00.000
Time
6:18:32 PM
Date Time
2021-03-31T18:18:32.000
Inquiry Name
Taxi Complaint
Brief Description
Report a problem with a taxi driver or vehicle, including rudeness, unsafe driving, refusing a request, maintenance issues, or route complaints.
146516587
Unique Id: 146516587 • Date: 2021-03-31T00:00:00.000 • Time: 6:11:03 PM
Unique Id
146516587
Date
2021-03-31T00:00:00.000
Time
6:11:03 PM
Date Time
2021-03-31T18:11:03.000
Inquiry Name
Department of Motor Vehicles (DMV)
Brief Description
Get office location information or make a complaint.
146516588
Unique Id: 146516588 • Date: 2021-03-31T00:00:00.000 • Time: 6:20:33 PM
Unique Id
146516588
Date
2021-03-31T00:00:00.000
Time
6:20:33 PM
Date Time
2021-03-31T18:20:33.000
Inquiry Name
Bulk Item Disposal
Brief Description
Learn how to get rid of bulk items. Schedule, reschedule, cancel, or check the status of a bulk item pickup appointment.
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