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DOHMH Call Center Summary

Total number of calls received by the agency's call center

This data is collected to assess and assist residents of NYC. The data is collected by a 3rd party application that goes by the name PRIMA. Data is collected as a meausre of workvolume and customer demand for services offered by the Dept. of Health. Data is collected automatically by call management software. Each record represents a type of service offered to the public by the Dept. of Health. Data is used to assess quality of service offered, collect customer feedback for service improvements and determine size of staff needed to appropriate deliver the service. Data available counts number of calls related to a particular topic. There is no drill down available to disect specific reasons why customers may be calling.

Health Department of Health and Mental Hygiene Dataset wymh-dvmd 6 fields
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Dataset fields
Showing 36 real records
Dog License Unit
Metric: Dog License Unit • Totalnoofcalls: 421 • Avgspeedofanswer: 0:00:19
Metric
Dog License Unit
Totalnoofcalls
421
Avgspeedofanswer
0:00:19
Callpctansweredw
0.83
Month
9
Year
2019
Providers
Metric: Providers • Totalnoofcalls: 343 • Avgspeedofanswer: 0:00:17
Metric
Providers
Totalnoofcalls
343
Avgspeedofanswer
0:00:17
Callpctansweredw
0.83
Month
9
Year
2019
STD
Metric: STD • Totalnoofcalls: 801 • Avgspeedofanswer: 0:00:14
Metric
STD
Totalnoofcalls
801
Avgspeedofanswer
0:00:14
Callpctansweredw
0.9
Month
9
Year
2019
Vital Records
Metric: Vital Records • Totalnoofcalls: 4606 • Avgspeedofanswer: 0:04:07
Metric
Vital Records
Totalnoofcalls
4606
Avgspeedofanswer
0:04:07
Callpctansweredw
0.52
Month
9
Year
2019
Dog License Unit
Metric: Dog License Unit • Totalnoofcalls: 402 • Avgspeedofanswer: 0:00:41
Metric
Dog License Unit
Totalnoofcalls
402
Avgspeedofanswer
0:00:41
Callpctansweredw
0.69
Month
8
Year
2019
Providers
Metric: Providers • Totalnoofcalls: 339 • Avgspeedofanswer: 0:00:18
Metric
Providers
Totalnoofcalls
339
Avgspeedofanswer
0:00:18
Callpctansweredw
0.83
Month
8
Year
2019
STD
Metric: STD • Totalnoofcalls: 822 • Avgspeedofanswer: 0:00:15
Metric
STD
Totalnoofcalls
822
Avgspeedofanswer
0:00:15
Callpctansweredw
0.89
Month
8
Year
2019
Vital Records
Metric: Vital Records • Totalnoofcalls: 5340 • Avgspeedofanswer: 0:04:00
Metric
Vital Records
Totalnoofcalls
5340
Avgspeedofanswer
0:04:00
Callpctansweredw
0.44
Month
8
Year
2019
Dog License Unit
Metric: Dog License Unit • Totalnoofcalls: 441 • Avgspeedofanswer: 0:00:32
Metric
Dog License Unit
Totalnoofcalls
441
Avgspeedofanswer
0:00:32
Callpctansweredw
0.72
Month
7
Year
2019
Providers
Metric: Providers • Totalnoofcalls: 421 • Avgspeedofanswer: 0:00:19
Metric
Providers
Totalnoofcalls
421
Avgspeedofanswer
0:00:19
Callpctansweredw
0.82
Month
7
Year
2019
STD
Metric: STD • Totalnoofcalls: 913 • Avgspeedofanswer: 0:00:25
Metric
STD
Totalnoofcalls
913
Avgspeedofanswer
0:00:25
Callpctansweredw
0.86
Month
7
Year
2019
Vital Records
Metric: Vital Records • Totalnoofcalls: 5886 • Avgspeedofanswer: 0:03:38
Metric
Vital Records
Totalnoofcalls
5886
Avgspeedofanswer
0:03:38
Callpctansweredw
0.44
Month
7
Year
2019
Dog License Unit
Metric: Dog License Unit • Totalnoofcalls: 276 • Avgspeedofanswer: 0:00:22
Metric
Dog License Unit
Totalnoofcalls
276
Avgspeedofanswer
0:00:22
Callpctansweredw
0.82
Month
6
Year
2019
Providers
Metric: Providers • Totalnoofcalls: 444 • Avgspeedofanswer: 0:00:13
Metric
Providers
Totalnoofcalls
444
Avgspeedofanswer
0:00:13
Callpctansweredw
0.89
Month
6
Year
2019
STD
Metric: STD • Totalnoofcalls: 800 • Avgspeedofanswer: 0:00:26
Metric
STD
Totalnoofcalls
800
Avgspeedofanswer
0:00:26
Callpctansweredw
0.82
Month
6
Year
2019
Vital Records
Metric: Vital Records • Totalnoofcalls: 5371 • Avgspeedofanswer: 0:01:20
Metric
Vital Records
Totalnoofcalls
5371
Avgspeedofanswer
0:01:20
Callpctansweredw
0.67
Month
6
Year
2019
Dog License Unit
Metric: Dog License Unit • Totalnoofcalls: 378 • Avgspeedofanswer: 0:00:43
Metric
Dog License Unit
Totalnoofcalls
378
Avgspeedofanswer
0:00:43
Callpctansweredw
0.7
Month
5
Year
2019
Providers
Metric: Providers • Totalnoofcalls: 614 • Avgspeedofanswer: 0:00:19
Metric
Providers
Totalnoofcalls
614
Avgspeedofanswer
0:00:19
Callpctansweredw
0.83
Month
5
Year
2019
STD
Metric: STD • Totalnoofcalls: 911 • Avgspeedofanswer: 0:00:22
Metric
STD
Totalnoofcalls
911
Avgspeedofanswer
0:00:22
Callpctansweredw
0.85
Month
5
Year
2019
Vital Records
Metric: Vital Records • Totalnoofcalls: 5656 • Avgspeedofanswer: 0:03:54
Metric
Vital Records
Totalnoofcalls
5656
Avgspeedofanswer
0:03:54
Callpctansweredw
0.49
Month
5
Year
2019
Dog License Unit
Metric: Dog License Unit • Totalnoofcalls: 386 • Avgspeedofanswer: 0:00:36
Metric
Dog License Unit
Totalnoofcalls
386
Avgspeedofanswer
0:00:36
Callpctansweredw
0.74
Month
4
Year
2019
Providers
Metric: Providers • Totalnoofcalls: 627 • Avgspeedofanswer: 0:00:18
Metric
Providers
Totalnoofcalls
627
Avgspeedofanswer
0:00:18
Callpctansweredw
0.83
Month
4
Year
2019
STD
Metric: STD • Totalnoofcalls: 843 • Avgspeedofanswer: 0:00:34
Metric
STD
Totalnoofcalls
843
Avgspeedofanswer
0:00:34
Callpctansweredw
0.8
Month
4
Year
2019
Vital Records
Metric: Vital Records • Totalnoofcalls: 6106 • Avgspeedofanswer: 0:03:46
Metric
Vital Records
Totalnoofcalls
6106
Avgspeedofanswer
0:03:46
Callpctansweredw
0.46
Month
4
Year
2019
Dog License Unit
Metric: Dog License Unit • Totalnoofcalls: 314 • Avgspeedofanswer: 0:00:35
Metric
Dog License Unit
Totalnoofcalls
314
Avgspeedofanswer
0:00:35
Callpctansweredw
0.71
Month
3
Year
2019
Providers
Metric: Providers • Totalnoofcalls: 428 • Avgspeedofanswer: 0:00:23
Metric
Providers
Totalnoofcalls
428
Avgspeedofanswer
0:00:23
Callpctansweredw
0.76
Month
3
Year
2019
STD
Metric: STD • Totalnoofcalls: 833 • Avgspeedofanswer: 0:00:35
Metric
STD
Totalnoofcalls
833
Avgspeedofanswer
0:00:35
Callpctansweredw
0.77
Month
3
Year
2019
Vital Records
Metric: Vital Records • Totalnoofcalls: 6204 • Avgspeedofanswer: 0:05:17
Metric
Vital Records
Totalnoofcalls
6204
Avgspeedofanswer
0:05:17
Callpctansweredw
0.4
Month
3
Year
2019
Dog License Unit
Metric: Dog License Unit • Totalnoofcalls: 273 • Avgspeedofanswer: 0:00:23
Metric
Dog License Unit
Totalnoofcalls
273
Avgspeedofanswer
0:00:23
Callpctansweredw
0.73
Month
2
Year
2019
Providers
Metric: Providers • Totalnoofcalls: 315 • Avgspeedofanswer: 0:00:13
Metric
Providers
Totalnoofcalls
315
Avgspeedofanswer
0:00:13
Callpctansweredw
0.89
Month
2
Year
2019
STD
Metric: STD • Totalnoofcalls: 837 • Avgspeedofanswer: 0:00:23
Metric
STD
Totalnoofcalls
837
Avgspeedofanswer
0:00:23
Callpctansweredw
0.84
Month
2
Year
2019
Vital Records
Metric: Vital Records • Totalnoofcalls: 5991 • Avgspeedofanswer: 0:05:08
Metric
Vital Records
Totalnoofcalls
5991
Avgspeedofanswer
0:05:08
Callpctansweredw
0.43
Month
2
Year
2019
Dog License Unit
Metric: Dog License Unit • Totalnoofcalls: 345 • Avgspeedofanswer: 0:00:23
Metric
Dog License Unit
Totalnoofcalls
345
Avgspeedofanswer
0:00:23
Callpctansweredw
0.81
Month
1
Year
2019
Providers
Metric: Providers • Totalnoofcalls: 384 • Avgspeedofanswer: 0:00:21
Metric
Providers
Totalnoofcalls
384
Avgspeedofanswer
0:00:21
Callpctansweredw
0.78
Month
1
Year
2019
STD
Metric: STD • Totalnoofcalls: 961 • Avgspeedofanswer: 0:00:35
Metric
STD
Totalnoofcalls
961
Avgspeedofanswer
0:00:35
Callpctansweredw
0.77
Month
1
Year
2019
Vital Records
Metric: Vital Records • Totalnoofcalls: 5761 • Avgspeedofanswer: 0:01:45
Metric
Vital Records
Totalnoofcalls
5761
Avgspeedofanswer
0:01:45
Callpctansweredw
0.59
Month
1
Year
2019
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